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Grand Hotel Palazzo Livorno - MGallery 5 stars

Customer review rating 4.1/5 632 reviews
Grand Hotel Palazzo Livorno - MGallery
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Hotel extras

Located right on the seafront with view of the Terrazza Mascagni

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPORTO DI PISAPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Grand Hotel Palazzo Livorno - MGallery

Viale Italia 195
57127
livorno
italy

Tel: +390586260836

Fax: (+39)0586260836

Contact email

Check-in from 15h00

Check out up to 12h00

  • R1 :  1 VIALE ITALIA

  • By plane

    AEROPORTO DI PISA At 18km / 11 miles - Shuttle paying

  • By plane

    GALILEO GALILEI At 20km / 12 miles

  • By car

    LIVORNO CENTRO At 3km / 1 miles

  • By train

    LIVORNO CENTRALE At 2km / 1 miles

  • By train

    STAZIONE CENTRALE At 6km / 3 miles

GPS :43.533184, 10.302792

Our accommodations

The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.

CLASSIC ROOM, 1 queen size bed or 2 single size beds

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 queen size bed or 2 single size beds, sea view

  • Max. number of persons: 2
  • Area: From 16 m² / 172 sq ft
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 king size bed or 2 single size beds, ideal for families

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Sea side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 king size bed or 2 single sizebeds, sea view

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft
  • Views: Garden side, Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC SINGLE ROOM, 1 single size bed

  • Max. number of persons: 1
  • Area: From 16 m² / 172 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

MASCAGNI RESTAURANT

Type of cuisine: Mediterranean

Located on the top floor of the hotel with a charming sea view, the Mascagni Restaurant is the ideal setting in which to savor fine local and Italian dishes. Excellent produce and flair from our chef will leave you with great memories.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR MASCAGNI

Non contractual photo

Bar Marconi is the ideal place to enjoy a drink and appreciate the gorgeous sea view. You will be able to sample the finest selection of wines and spirits from around the world in an exclusive atmosphere: the perfect location for flavor and feeling.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 153 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Grand Hotel Palazzo Livorno - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

632 reviews

tripadvisor

TripAdvisor Rating 4.0/5

950 reviews

Perfect stay

Customer review rating 4.1/5

Anonymous Solo - 04/03/2020 Confirmed reviews ALL

Excellent service in a great location

Lovely hotel well placed on the seafront.

Customer review rating 4.1/5

Lizzie M. Couples - 21/02/2020 Confirmed reviews ALL

Despite being out of season, the Grand Palazzo welcomed us very warmly, even offering us a complimentary drink in their rooftop terrace bar and restaurant. Our suite was very comfortable, with a wonderful view of the sea and promenade. The bathroom included both bath and shower, and there is a coffee machine in the room. Safe parking is available in the courtyard outside. The rooftop terrace restaurant was friendly, and breakfast is generous, laid out in the main restaurant on the ground floor. This was not open for other meals during our stay. We would certainly use the hotel again - Livorno is a charming town with lots to see.

Dear Richard M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Well located

Customer review rating 4.1/5

Varvara M. Families - 12/02/2020 Confirmed reviews ALL

Overall a very good hotel, clean rooms, nice breakfast, friendly staff.

Dear Varvara M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our staff. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Disappointing

Customer review rating 4.1/5

Rosie Business - 10/02/2020 Confirmed reviews ALL

Good for parking but the restaurant had very little for vegetarians. I hung out my request for breakfast but it was not picked up off my door even though I did tis at 9pm.

Dear rosie j., Thank you for taking time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

Nice view

Customer review rating 4.1/5

Roberto F. Business - 01/02/2020 Confirmed reviews ALL

It was a pleasant stay. Good breakfast.

Dear Roberto F., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our Staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Miss Nicole C.

Customer review rating 4.1/5

N C. Families - 15/01/2020 Confirmed reviews ALL

Due to issues with the shower, we have been upgraded to another room by Giulia. Her hospitality and help is much appreciated.

Dear Fong Yuen Nicole C., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

An hotel that doesn't deserve at all 5 stars

Customer review rating 4.1/5

G. Couples - 11/01/2020 Confirmed reviews ALL

Facade of this hotel is beautiful but inside it's another story. No hot water for 2 days, maroon water, very few staffs... Let's start from the beginning, before our arrival I told them that I was allergic to feather and make sure nothing of the bed would be. They assure me they will take care of it. However when we arrive in our room, it was feather. We nicely call the reception, he said he can finally see the notes about feather and his system but couldn't do nothing as he was working alone in the hotel (it was 11pm). The receptionist help us by giving us 2 thin cotton covers to replace the overlay matress. He didn't help us to remove feather overlay mattress and redo our bed. The following day, we ask for help to find an overlay mattress as the bed are very uncomfortable... Very old mattress, with yellow stains everywhere... We can feel the base of bed. Unfortunetaly, they never came and we stay like this. So we had to dorm on very uncomfortable bed (and even with the overlay in feather, my wife try it and it wasn't confortable either). The soil of the shower was a plastic plate who was not stable at all, it was curvy because too old so I almost fall down... Hot water wasn't available the first night we arrive, we heard another client also complain, and the day after we also had to take a cold shower... It came back the day after, water was still a bit maroon.. Another day, we had wifi problem, it wasn't available for quite a long moment, especially when you have to work. Cleaning is not perfect... I had pictures and there is a lot of dust under the bed or in the corner. The breakfast wasn't either of 5 stars... I mean in 4 stars hotel, it's more diverse and quality is better.... At the Palazzo, you have a 4 hot dishes: cold eggs, bacon, sausage, potatoes (without any sauce) and green beens. Pastry are not really good. Also you have to spay for the spa 35 euros/pers. Even if you just want to have access to the swimming pool... It's the first time as a client of the hotel, I had to pay to go the swimming pool. And last but not least, the last night,they were hosting a student party on the ground.... Very loud music and drunk people... We could hear it from our room, the boom boom of the music. I'm young and love to go out, but i don't want to have a discotheque in my own bedroom. To conclude, you can feel the amazing vibe of the hotel, I'm sure it has been of 5 stars in the past, but it's not anymore... The hotel really need to be review and have some important improvement to stand as a 5 stars.

Dear Lesly G., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

Recommended!

Customer review rating 4.1/5

Anonymous Couples - 30/12/2019 Confirmed reviews ALL

We fully enjoyed our visit at GH Palazzo Livorno. Staff was very kind, service attentive, SPA very enjoyable. Cant wait to return

Dear GUIDO L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Lost item

Customer review rating 4.1/5

Amresh K. Business - 27/12/2019 Confirmed reviews ALL

My lost phone was handed over to hotel and same has been handed over to some unknown person with verification of his identity. The complaint has been raised, however, there is no follow up been done from hotel management and they seems to be very reluctant in providing support. Basis the communication seems that hotel staff might be involved in this.

Dear AMRESH K., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.1/5

Anonymous Solo - 25/12/2019 Confirmed reviews ALL

Not up to my expectations. For a Grand Hotel you expect an excellent service and everything in pristine condition, this was not the case. There were not enough bellboys, housekeeping was not that good, at breakfast plates and glasses were missing. The service was not good enough. For a grand hotel I expect the employees to speak English very good no matter what country I am staying in.

Dear LAURA S., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Staff very nice, the room convenience set up is very poor

Customer review rating 4.1/5

Anonymous Business - 08/12/2019 Confirmed reviews ALL

The kitchen is not able to deal with simple room service menu requests. There are never any Room service menus in the room. There is no hotel guide brochure. The in room telephone has no number menu on it. There is no milk for tea.

Dear Ben D., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager
Customer review rating 4.1/5

Anonymous Couples - 18/11/2019 Confirmed reviews ALL

Extremely professional staff and a great setting. Room accommodation was very clean and a great view of the ocean. Thank you for a very enjoyable stay.

Dear Gordon P., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Good stay in tuscany

Customer review rating 4.1/5

Fred Couples - 15/10/2019 Confirmed reviews ALL

Good breakfast Helpful staff Available parking Good wifi

Dear Frederic L., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

No air conditioning

Customer review rating 4.1/5

Anonymous Business - 02/10/2019 Confirmed reviews ALL

Hot

Dear David W., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit. Sincerely, Fabio Cannucci Hotel Manager

Very professional.

Customer review rating 4.1/5

Anonymous Business - 30/09/2019 Confirmed reviews ALL

The Grand Hotel Palazzo Livorno is an outstandingly well managed hotel.

Dear Kenneth M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Outstanding in every wY

Customer review rating 4.1/5

Levine Business - 27/09/2019 Confirmed reviews ALL

The view, the food, the room, the staff, the city-all wonderful.

Dear Linanne S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Great grand space, lovely service.

Customer review rating 4.1/5

Bobbye B. Couples - 21/09/2019 Confirmed reviews ALL

Extremely satisfying and the most beautiful views. Dinner was fantastic and the breakfast buffet was elaborate and delicious.

Dear Bobbye B., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

A stop over in Livorno.

Customer review rating 4.1/5

A A. Families - 18/09/2019 Confirmed reviews ALL

Such a beautiful palace, but , unfortunately, needs good supervision to maintenance, may be renovations in some areas, organisations and quality....

Dear Abdullah Al A., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Cannucci Hotel Manager

Wonderful hotel

Customer review rating 4.1/5

Margie Couples - 12/09/2019 Confirmed reviews ALL

This hotel is beautiful and the staff is friendly and helpful. I have stayed here three times now and would certainly stay here again if I'm in the area. The views from the terrace is fantastic. I highly recommend this hotel.

Dear Aldo S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager

Fabulous stay

Customer review rating 4.1/5

Claire Couples - 11/09/2019 Confirmed reviews ALL

We had a wonderful 2 night stay on our way to the Italian Riviera. As a gold member we were upgrade to a junior suite..... which was gratefully appreciated! The suite was lovely, and the bed was extremely comfortable. Enjoyed having cocktails on the roof top bar

Dear Claire H., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Cannucci Hotel Manager
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