Grand Hotel Palazzo Livorno - MGallery 5 stars

I knew MGallery would be a step up from Novotel, but this was a total surprise!! Everything about this hotel was wonderful, including the staff - Ali, and the receptionists day of arrival and day of departure. also waitresses at breakfast, Belen was very friendly . Main thing tho, the quality of cuisine, dinner and then breakfast, was really TOP... I didn't want to leave, and my only consolation is that i will be coming back one day soon with my fidanzata for a honeymoon weekend... Better than some Sofitels I have had the pleasure of staying in; you nailed it with this one, Accor!

There was a flood due to heavy rain in the rooms (2-nd floor) and i had to change the room at around 23:30. I was offered the same room on the 3-rd floor which was even worse. The gentleman which was escorting me was not very helpful and i had a feeling that i distracted him from doing his own staff. And I was completely impressed (in a bad sense of a word) when this gentleman told me: “Take your luggage and go to the reception to wait!” Being a hotelier before for 20 years For me it’s not acceptable at all!

The temperature in the room was at 17 to 18 deg C. The air-conditioning was not operational. This was reported due to local regulations. A portable heater should have been provided. My room reservation was with breakfast. Due to dietary restrictions a egg white scrambled egg was requested. The hotel charged me an additional Euro 9.00 for this egg. The water in the tap was red for a period of 5 minutes. This may be due to rust formation in the pipelines.

Disappointing. 3 stars rather than 5.

Bit dissatisfied with the room we were given, small window to the ocean, photo’s on website are clearly photoshopped. Overall cleanliness of the room was bad, mold in the showers (changing the seals is not a big job and can be done relatively quickly) the tap was greasy(?) and so we had to clean it ourselves before using it. The breakfast was also very badly done. Nowhere in Italy have we been served such horrible coffee, which came long after our breakfast had been eaten. The buffet is nice and extensive, however people just crowded to it and didnt really stand in a line and wait to be served. Also, with a dining room with I would guess at least 100 people I would hope that more than one person would be serving. The location and service otherwise is very good though. Through a misunderstanding we had 2 seperate beds in our room at first, but by the time we came back in the evening this had been corrected to 1 double bed, fantastic! The location of your hotel on the beachfront was also good, although it was a pretty long walk to the centre of Livorno. Overall the hotel could have been better in a lot of small ways that are not so hard to fix. I think if these points are fixed, the hotel would indeed be a 5 star experience. Now, however, I wiuld not recommend this hotel at this price point.

excellent parking facilites, beautiful building, very comfortable bedroom with excellent bathroom. would have rated our stay as a 10, but let down by the restaurant. We would stay at the hotel again, but would eat elsewhere.

We habe been 5 nights in the Palazzo, and we have had a fantastic stay. Very friendly staff.

No Porter or valet parking facility on arrival ( assumed this was Covid related ) . Room excellent size and amenities but a bit tired , especially the bathroom ( too dark !) . Pool area not managed - with people blocking out beds for long periods of time while they were absent . Great dinner - menu choice, wine choice and food taste service sometimes slow . Breakfast - well managed and excellent choice and taste . Check out very efficient . Overall considering Covid very good overall experience !

U get what u pay but on the other hand don t expect a real 5 star hotel

Very friendly staff, clean hotel, nince amenities.

Very good for the room and the breakfast and the SPA area. For the Bar upside and the swimming pool it’s very small and the servers don’t smile and don’t take care of you if you don’t insist. They forget you are a customer.

First room offered had a ver bad sewer smell. Staff attempted to have us stay in the room and covered smell with perfume (2 attempts) Second room offered had a leaking airco. After complaining it was ‘fixed’. It took another complaint from me. This resulted in the staff to shut down the airco partially.

Overall it was good except the bathroom which was not in good condition .

Dirty. Dust everywhere

After our initial disappointment, we queried whether the room we were given was a superior as per our booking. All website photos showed superior rooms with walk-in shower, necessary as I have knee problems. Our room had a small bathroom with shower over the bath. We were quickly and efficiently moved to a more suitable room and thoroughly enjoyed our stay. Staff were excellent.