Grand Hotel Palazzo Livorno - MGallery 5 stars
Customer review rating (ALL Rating) 4.1/5 372 reviews
Located right on the seafront with view of the Terrazza Mascagni
Viale Italia 195
57127 LIVORNO
Italy
R1: 1 VIALE ITALIA
AEROPORTO DI PISA At 18km / 11 miles - Shuttle paying
GALILEO GALILEI At 20km / 12 miles
LIVORNO CENTRO At 3km / 1 miles
LIVORNO CENTRALE At 2km / 1 miles
STAZIONE CENTRALE At 6km / 3 miles
GPS:43.533184, 10.302792
Check-in from - Check out up to
Located on the top floor of the hotel with a charming sea view, the Mascagni Restaurant is the ideal setting in which to savor fine local and Italian dishes. Excellent produce and flair from our chef will leave you with great memories.
Bar Marconi is the ideal place to enjoy a drink and appreciate the gorgeous sea view. You will be able to sample the finest selection of wines and spirits from around the world in an exclusive atmosphere: the perfect location for flavor and feeling.
Stay in shape during your holiday in Tuscany. The hotel's gym has everything you need to train. Boost your heart health with our cardio fitness machines or tone up with weights and gym balls.
Thanks to its many thermal springs, Tuscany has always been a favorite destination for spa visitors. Treat yourself to an exclusive treatment or massage at our Wellness & Spa center during your holiday in Livorno.
The exceptional location of our 5-star hotel offers a unique setting for your big day. On the terrace, by the pool, in the gardens or inside: Wherever you choose to celebrate, weddings and anniversaries are fabulous at the Grand Hotel Palazzo Livorno.
The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.
100% genuine reviews from our guests
Find out moreCustomer review rating 3.5/5
Tiziana Friends - Confirmed reviews ALL
good hotel but surely not a 5 star, for the price was good value for money
Customer review rating 2.0/5
Robert B. Families - Confirmed reviews ALL
I stayed in hotel for few days (in junior suite), and the place itself is nice located almost on sea shore. Room itself is quite old, some furniture lacks some paint (f.e on the legs of wooden chair), bathtub had broken plug mechanism (it stuck and water didn't come off). Only one type of hot food on breakfast (omlette with bacon). Definitely not the best 5* hotel.
Customer review rating 4.5/5
Pmb Families - Confirmed reviews ALL
3 night stay in a lovely old school hotel. Full 5* experience.
Customer review rating 0.5/5
Mert Families - Confirmed reviews ALL
With two little children below the age of 6, we wanted to stay somewhere with a swimming pool for our final day of rest before we flew from Pisa airport back to London in order to keep them entertained. Rather than stay in Pisa where there were no hotels rooms to accommodate four of us with pools available on our chosen dates, we paid a total of 140 Euro roundtrip in Taxis from Pisa to stay in the "5 star" hotel with pool. We specifically searched hotels with "swimming pool" on the filter of hotel agency websites. This hotel was particularly attractive as it stated there was an "indoor pool" as the outdoor pool if not heated would have been likely too cold to go in. After our significant journey to the hotel and with the kids excited to go in to the pool, we were then told that the outdoor pool was closed and the "indoor pool" was not a pool at all but rather a thermal spa that children were not allowed in as it was too hot. I asked the person at reception if I could just take the kids for half an hour to the thermal spa to splash around to make them happy after the sad news of not being able to go to a proper pool, and the receptionist was instead very rude saying the hotel was a five star hotel where there are paying guests who want to relax in the spa and not hear children, implying several times that I was not accustomed to a five star hotel stay (I offered to show her pictures of all the five star resorts I had stayed at as she consistently spoke down to me)! I stated that my understanding was that due to COVID the indoor pool had to be booked out and asked her to book us just for half an hour. This was rejected immediately without even checking the system for availability. I asked her to show me the booking system for the indoor pool and she would not. You can understand that my kids were devastated as they especially love going swimming. I asked to speak to the manager (informed he was called Jean Luca). I was advised that because there had been a fire on the terrace the night before, he was not available until the following evening, after we had checked out. I asked to see a deputy manager and the receptionist said there was no such thing. I asked for a complaint to be raised on my behalf and for the manager to at least call me. I received no confirmation of a complaint and to this date, have still not received a phone call from the manager. This is unacceptable for any establishment! The hotel's website and representation on all of the hotel agent websites is completely misleading and false advertising. The main pictures are always of the pool, which in fact is not in action. This should be better clarified rather than shown in small print. Furthermore, the picture of the gym on the hotel website is false - it is not a real picture of the "gym" at the hotel which is the worst gym I have seen in any hotel. To use any of the spa facilities is 40 Euro, which is outrageous (even to go in to the steam room - I am not talking about treatments). At breakfast you cannot order any specific food such as eggs and it is just buffet style where you have to be served. There is only one person serving the whole of the breakfast buffet which caused long delays. There is nothing five star about this hotel.
Customer review rating 4.0/5
Stephen R. Families - Confirmed reviews ALL
The registration wait time was a little long but everything else was wonderful.
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