Customer review rating 4.1/5 764 reviews
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Located right on the seafront with view of the Terrazza Mascagni
Check-in from 15h00
Check out up to 12h00
Paying
Viale Italia 195
57127 livorno
italy
Check-in from 15h00
Check out up to 12h00
The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.
Number of meeting rooms: 6
Maximum size: 153 m²
Maximum capacity: 160 people
Maximum banquet capacity: 140 people
100% genuine reviews from our guests
Find out moreFantastic hotel; location; food; staff!!!
Dr D. G. Business - 23/03/2021 Confirmed reviews ALL
I knew MGallery would be a step up from Novotel, but this was a total surprise!! Everything about this hotel was wonderful, including the staff - Ali, and the receptionists day of arrival and day of departure. also waitresses at breakfast, Belen was very friendly . Main thing tho, the quality of cuisine, dinner and then breakfast, was really TOP... I didn't want to leave, and my only consolation is that i will be coming back one day soon with my fidanzata for a honeymoon weekend... Better than some Sofitels I have had the pleasure of staying in; you nailed it with this one, Accor!
Am Business - 02/02/2021 Confirmed reviews ALL
There was a flood due to heavy rain in the rooms (2-nd floor) and i had to change the room at around 23:30. I was offered the same room on the 3-rd floor which was even worse. The gentleman which was escorting me was not very helpful and i had a feeling that i distracted him from doing his own staff. And I was completely impressed (in a bad sense of a word) when this gentleman told me: “Take your luggage and go to the reception to wait!” Being a hotelier before for 20 years For me it’s not acceptable at all!
Poor standards.
Sanjeev K. Business - 22/10/2020 Confirmed reviews ALL
The temperature in the room was at 17 to 18 deg C. The air-conditioning was not operational. This was reported due to local regulations. A portable heater should have been provided. My room reservation was with breakfast. Due to dietary restrictions a egg white scrambled egg was requested. The hotel charged me an additional Euro 9.00 for this egg. The water in the tap was red for a period of 5 minutes. This may be due to rust formation in the pipelines.
Disappointing
Daniel M. Couples - 13/10/2020 Confirmed reviews ALL
Disappointing. 3 stars rather than 5.
Overall mediocre experience
E Couples - 12/10/2020 Confirmed reviews ALL
Bit dissatisfied with the room we were given, small window to the ocean, photo’s on website are clearly photoshopped. Overall cleanliness of the room was bad, mold in the showers (changing the seals is not a big job and can be done relatively quickly) the tap was greasy(?) and so we had to clean it ourselves before using it. The breakfast was also very badly done. Nowhere in Italy have we been served such horrible coffee, which came long after our breakfast had been eaten. The buffet is nice and extensive, however people just crowded to it and didnt really stand in a line and wait to be served. Also, with a dining room with I would guess at least 100 people I would hope that more than one person would be serving. The location and service otherwise is very good though. Through a misunderstanding we had 2 seperate beds in our room at first, but by the time we came back in the evening this had been corrected to 1 double bed, fantastic! The location of your hotel on the beachfront was also good, although it was a pretty long walk to the centre of Livorno. Overall the hotel could have been better in a lot of small ways that are not so hard to fix. I think if these points are fixed, the hotel would indeed be a 5 star experience. Now, however, I wiuld not recommend this hotel at this price point.
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