Grand Hotel Palazzo Livorno - MGallery 5 stars

Customer review rating 4.1/5 764 reviews

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Grand Hotel Palazzo Livorno - MGallery
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+ 22 Services

Hotel extras

Located right on the seafront with view of the Terrazza Mascagni

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPORTO DI PISAPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Grand Hotel Palazzo Livorno - MGallery

Viale Italia 195
57127 livorno
italy

Tel: +390586260836

Fax: (+39)0586260836

Check-in from 15h00

Check out up to 12h00

  • R1 :  1 VIALE ITALIA

  • By plane

    AEROPORTO DI PISA At 18km / 11 miles - Shuttle paying

  • By plane

    GALILEO GALILEI At 20km / 12 miles

  • By car

    LIVORNO CENTRO At 3km / 1 miles

  • By train

    LIVORNO CENTRALE At 2km / 1 miles

  • By train

    STAZIONE CENTRALE At 6km / 3 miles

GPS :43.533184, 10.302792

Our accommodation(s)

The rooms and suites at the Grand Hotel Palazzo MGallery by Sofitel take you back to a time when Livorno was an extremely popular seaside resort among European high society and traveling was a real art. Relax in unrivaled elegance after a day exploring Livorno. High ceilings, sumptuous furnishings and enchanting views are further enhanced with superb service, to ensure that you can enjoy absolute relaxation during your stay.

CLASSIC ROOM, 1 queen size bed or 2 single size beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 1 queen size bed or 2 single size beds, sea view

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Views: Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 1 king size bed or 2 single size beds, ideal for families

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Sea side, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

JUNIOR SUITE, 1 king size bed or 2 single sizebeds, sea view

  • Max. number of persons: 4
  • Area: From 30 / 323 sq ft
  • Views: Garden View, Sea side, Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

CLASSIC SINGLE ROOM, 1 single size bed

  • Max. number of persons: 1
  • Area: From 16 / 172 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

MASCAGNI RESTAURANT

Type of cuisine: Mediterranean

Located on the top floor of the hotel with a charming sea view, the Mascagni Restaurant is the ideal setting in which to savor fine local and Italian dishes. Excellent produce and flair from our chef will leave you with great memories.

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR MASCAGNI

Non contractual photo

Bar Marconi is the ideal place to enjoy a drink and appreciate the gorgeous sea view. You will be able to sample the finest selection of wines and spirits from around the world in an exclusive atmosphere: the perfect location for flavor and feeling.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 153

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Grand Hotel Palazzo Livorno - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

764 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,014 reviews

Fantastic hotel; location; food; staff!!!

Customer review rating 5.0/5

Dr D. G. Business - 23/03/2021 Confirmed reviews ALL

I knew MGallery would be a step up from Novotel, but this was a total surprise!! Everything about this hotel was wonderful, including the staff - Ali, and the receptionists day of arrival and day of departure. also waitresses at breakfast, Belen was very friendly . Main thing tho, the quality of cuisine, dinner and then breakfast, was really TOP... I didn't want to leave, and my only consolation is that i will be coming back one day soon with my fidanzata for a honeymoon weekend... Better than some Sofitels I have had the pleasure of staying in; you nailed it with this one, Accor!

Customer review rating 3.5/5

Am Business - 02/02/2021 Confirmed reviews ALL

There was a flood due to heavy rain in the rooms (2-nd floor) and i had to change the room at around 23:30. I was offered the same room on the 3-rd floor which was even worse. The gentleman which was escorting me was not very helpful and i had a feeling that i distracted him from doing his own staff. And I was completely impressed (in a bad sense of a word) when this gentleman told me: “Take your luggage and go to the reception to wait!” Being a hotelier before for 20 years For me it’s not acceptable at all!

Poor standards.

Customer review rating 1.0/5

Sanjeev K. Business - 22/10/2020 Confirmed reviews ALL

The temperature in the room was at 17 to 18 deg C. The air-conditioning was not operational. This was reported due to local regulations. A portable heater should have been provided. My room reservation was with breakfast. Due to dietary restrictions a egg white scrambled egg was requested. The hotel charged me an additional Euro 9.00 for this egg. The water in the tap was red for a period of 5 minutes. This may be due to rust formation in the pipelines.

Dear Sanjeev K., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing

Customer review rating 3.0/5

Daniel M. Couples - 13/10/2020 Confirmed reviews ALL

Disappointing. 3 stars rather than 5.

Dear Daniel M., Thank you for sharing your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

Overall mediocre experience

Customer review rating 2.0/5

E Couples - 12/10/2020 Confirmed reviews ALL

Bit dissatisfied with the room we were given, small window to the ocean, photo’s on website are clearly photoshopped. Overall cleanliness of the room was bad, mold in the showers (changing the seals is not a big job and can be done relatively quickly) the tap was greasy(?) and so we had to clean it ourselves before using it. The breakfast was also very badly done. Nowhere in Italy have we been served such horrible coffee, which came long after our breakfast had been eaten. The buffet is nice and extensive, however people just crowded to it and didnt really stand in a line and wait to be served. Also, with a dining room with I would guess at least 100 people I would hope that more than one person would be serving. The location and service otherwise is very good though. Through a misunderstanding we had 2 seperate beds in our room at first, but by the time we came back in the evening this had been corrected to 1 double bed, fantastic! The location of your hotel on the beachfront was also good, although it was a pretty long walk to the centre of Livorno. Overall the hotel could have been better in a lot of small ways that are not so hard to fix. I think if these points are fixed, the hotel would indeed be a 5 star experience. Now, however, I wiuld not recommend this hotel at this price point.

Dear Elke L., Thank you for sharing your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

Lovely hotel

Customer review rating 4.5/5

Anonymous Couples - 05/10/2020 Confirmed reviews ALL

excellent parking facilites, beautiful building, very comfortable bedroom with excellent bathroom. would have rated our stay as a 10, but let down by the restaurant. We would stay at the hotel again, but would eat elsewhere.

Dear Judith W., We very much appreciate your evaluation regarding your stay at Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are sorry that some performances were not to your liking, we will try to improve by following your notes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Perfect stay ..

Customer review rating 4.5/5

Marvin Families - 26/09/2020 Confirmed reviews ALL

We habe been 5 nights in the Palazzo, and we have had a fantastic stay. Very friendly staff.

Dear MARVIN S., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni -Hotel Manager

Great location - lovely historic building- sympathetically restored - and what a great tribute to Mascagni !

Customer review rating 4.5/5

Esg Couples - 15/09/2020 Confirmed reviews ALL

No Porter or valet parking facility on arrival ( assumed this was Covid related ) . Room excellent size and amenities but a bit tired , especially the bathroom ( too dark !) . Pool area not managed - with people blocking out beds for long periods of time while they were absent . Great dinner - menu choice, wine choice and food taste service sometimes slow . Breakfast - well managed and excellent choice and taste . Check out very efficient . Overall considering Covid very good overall experience !

Dear Mr.Ewan G., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. Thank You for given a very good evaluation despite some of your experience did not meet your expectations; please allow me to express my sincerest apologies for that. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

Fair

Customer review rating 2.5/5

T. Couples - 03/09/2020 Confirmed reviews ALL

U get what u pay but on the other hand don t expect a real 5 star hotel

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni -Hotel Manager

Exceptional

Customer review rating 5.0/5

David P. Couples - 21/08/2020 Confirmed reviews ALL

Very friendly staff, clean hotel, nince amenities.

Dear Mr. David P., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Good stay

Customer review rating 4.0/5

Mika Couples - 20/08/2020 Confirmed reviews ALL

Very good for the room and the breakfast and the SPA area. For the Bar upside and the swimming pool it’s very small and the servers don’t smile and don’t take care of you if you don’t insist. They forget you are a customer.

Dear Mrs. Mikaela CAMPELLI, We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Dissapointing

Customer review rating 2.5/5

Mirjam V. D. Families - 19/08/2020 Confirmed reviews ALL

First room offered had a ver bad sewer smell. Staff attempted to have us stay in the room and covered smell with perfume (2 attempts) Second room offered had a leaking airco. After complaining it was ‘fixed’. It took another complaint from me. This resulted in the staff to shut down the airco partially.

Nice location

Customer review rating 3.5/5

Amit Couples - 14/08/2020 Confirmed reviews ALL

Overall it was good except the bathroom which was not in good condition .

Dear Amit A., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager
Customer review rating 1.5/5

Anonymous Families - 01/08/2020 Confirmed reviews ALL

Dirty. Dust everywhere

Dear Gerd R., Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. We are very sorry we cannot solve directly on site your problems, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giuliano Mascelloni - Hotel Manager

EXCELLENT

TripAdvisor rating 5.0/5

Discover341666 13/07/2020 TripAdvisor review

After our initial disappointment, we queried whether the room we were given was a superior as per our booking. All website photos showed superior rooms with walk-in shower, necessary as I have knee problems. Our room had a small bathroom with shower over the bath. We were quickly and efficiently moved to a more suitable room and thoroughly enjoyed our stay. Staff were excellent.

Perfect stay

Customer review rating 5.0/5

Anonymous Solo - 04/03/2020 Confirmed reviews ALL

Excellent service in a great location

Lovely hotel well placed on the seafront.

Customer review rating 4.5/5

Lizzie M. Couples - 21/02/2020 Confirmed reviews ALL

Despite being out of season, the Grand Palazzo welcomed us very warmly, even offering us a complimentary drink in their rooftop terrace bar and restaurant. Our suite was very comfortable, with a wonderful view of the sea and promenade. The bathroom included both bath and shower, and there is a coffee machine in the room. Safe parking is available in the courtyard outside. The rooftop terrace restaurant was friendly, and breakfast is generous, laid out in the main restaurant on the ground floor. This was not open for other meals during our stay. We would certainly use the hotel again - Livorno is a charming town with lots to see.

Dear Richard M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Well located

Customer review rating 4.5/5

Varvara M. Families - 12/02/2020 Confirmed reviews ALL

Overall a very good hotel, clean rooms, nice breakfast, friendly staff.

Dear Varvara M., We very much appreciate your comments regarding your stay at the Grand Hotel Palazzo Livorno - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our staff. I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giuliano Mascelloni - Hotel Manager

Great relaxing stay in Livorno

TripAdvisor rating 5.0/5

Departure55184222927 Couples - 05/09/2019 TripAdvisor review

The hotel is absolutely amazing and convenient doesn’t matter if staying for longer in Livorno or just to be in Livorno as a port to entrance Italy or sea travel to France. Hotel is located almost on the sea shore with nice promenade (pass busy road is necessary), 15 minutes by bus to the city center (bus stop is just nearby to the hotel entrance). Hotel is located in historical building which is a great oasis of quietness with the touch of luxury. The room was perfect (superior room) with enough space and great bathroom, breakfast perfect, parking place very convenient, very good restaurant & bar over open small swimming pool on the roof of building. All staff very attentive and helpful.

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

Lovely view disinterested staff

TripAdvisor rating 2.0/5

Navigate47177877856 Couples - 18/06/2019 TripAdvisor review

Beautiful location and lovely rooms, food in the restaurant was great but reception staff and general level of service was poor. Felt unwelcome and as if I was intruding when I asked for help with luggage. A real shame as with better management this place could be a gem

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

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