Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating (ALL Rating) 4.4/5 2,530 reviews

ALLSAFE approved hotel

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Mercure Bangkok Sukhumvit 11
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+ 20 Services

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110 bangkok
thailand

Fax: (+66)2/1208889

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS:13.742845, 100.556872

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

Our accommodation(s)

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,530 reviews

TripAdvisor Rating 4.5/5

1,341 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 3.5/5

Rafael B. V. Friends - 28/11/2021 Confirmed reviews ALL

Room was fine food awful not hot and lacking in taste I understand things are difficult being an sha hotel but no excuse for cold tasteless food breakfast was delivered at 7am and was awful

Nice staff, spacious room, and well-located

Customer review rating 4.0/5

A T. Couples - 28/11/2021 Confirmed reviews ALL

Good service. We had a spacious room with big window but the room was a bit dark. We stayed for Test and Go and result came back under 10 hours. Staff were nice. Food wasn’t good.

Not too shabby!

Customer review rating 4.0/5

Jonathan V. H. Solo - 27/11/2021 Confirmed reviews ALL

Friendly service. Immediate pickup from the airport and a medical test. Highly professional. The AQ form I didn't receive while another guest got it already. Food was of a high quality, though the portions were tiny. Price and quality: decent. Not that pricy (4,700 baht) - considering an RT-PCR test alone is around two or three thousand baht. Swimming pool included. Overall not too shabby.

I really appreciated with your service.

Customer review rating 4.5/5

Chalermsri S. Solo - 27/11/2021 Confirmed reviews ALL

Hotel was nice room clean comfortable with all stuff. All staff have high service mind. Happy to stay even only one night. Thank you.

Customer review rating 3.5/5

Anonymous Couples - 25/11/2021 Confirmed reviews ALL

Too expensive for short sta

good stay

Customer review rating 5.0/5

Anonymous Solo - 24/11/2021 Confirmed reviews ALL

i really enjoyed the stay.rooms are really big compared to other hotels and well maintained

Spacious and large rooms, enjoyed the stay

Customer review rating 4.5/5

Matin S. Families - 24/11/2021 Confirmed reviews ALL

I loved the large rooms because I love spacious rooms when I travel with my family. I liked the study table and the two TV concepts too. The bathroom was neat and tidy with a large bathtub. The only thing I did not like was the time spent at the reception when I checked in. I had already shared my documents at the time of booking however I was asked to fill the form and the overall process took a bit longer than I expected. I would have rated 10 if this process was quick. The food was okay. I did specify in the email I sent at the time of booking that I prefer Thai food however an Indian meal was booked for me which I changed at the time of check-in. I liked to location and the hospitality however my feedback would be to improve on the check-in process because I had a long flight with the exhausting immigration procedures during the pandemic and the only thing I wanted was to check-in faster and relax at the hotel.

Clean room , nice and well mannered house keeping, nice food

Customer review rating 3.5/5

Pp Couples - 22/11/2021 Confirmed reviews ALL

Not quite impressed with the reception girl with her attitude but she hold her emotion very well.

Poor communication before arrival

Customer review rating 3.0/5

J Solo - 22/11/2021 Confirmed reviews ALL

After booking and paying for my room and AQ I awaited a booking confirmation (which was needed for my Thailand Pass application). I didn’t get a reply the next day so I then had to contact the hotel. I again did not get a reply to my email. 48 hrs later I had to manually contact the hotel by phone to ask for my confirmation. I was told that I would have to wait for the staff to email it to me. It took approximately 3 days to get my email booking confirmation (thanks which is far too long for such things). I was very close to just cancelling my stay and rebooking with another hotel. Chutima from reservations was the name of one of the staff members that I had contacted by email who each time replied very slowly.

Dear Julian E., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Modern and Well lOcated Hotel

Customer review rating 4.5/5

Jgob Solo - 18/11/2021 Confirmed reviews ALL

Was picked up and transferred from the airport. on arrival, efficient check and room was modern, large and clean. All staff were extremely friendly.

Dear JAMES O., Thank you for giving your appreciation regarding your most recent stay in Mercure Bangkok Sukhumvit 11. We are pleased to hear that you enjoyed the service received during your stay with us, and also the efficiency of our staff! Should your travels bring you back to Bangkok, we would be pleased to welcome you again. Best regards, Suchada Jirapanitcharoen, Hotel Manager

Close to Sukhumvit and Nana Station

Customer review rating 2.5/5

Lyn Couples - 18/11/2021 Confirmed reviews ALL

We have stayed in this hotel many times, because of its location and comfortable rooms, with interesting views of Soi 11. Staff always friendly.

Dear Linda Ann S., Thank you for taking the time to tell us about your experience at the Mercure Bangkok Sukhumvit 11. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Great experience

Customer review rating 4.5/5

Jerome J. A. Solo - 17/11/2021 Confirmed reviews ALL

Room was modern and clean. Staff was professional and polite. The total experience met all of my expectations. Definitely recommend this hotel to anyone seeking a pleasant place to stay.

Dear Jerome Joseph A., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Looking forward to coming back soon

Customer review rating 5.0/5

I W. R. T. A. A. I. W. C. B. A. Solo - 16/11/2021 Confirmed reviews ALL

Staff very professional very accommodating and helpful in every way

Dear JAMES B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you a. for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

good location

Customer review rating 4.5/5

Skc Solo - 16/11/2021 Confirmed reviews ALL

very helpful staffs

Dear Sak Keung C., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

good stay (for one day quarantine)

Customer review rating 3.5/5

Yuen K. Business - 15/11/2021 Confirmed reviews ALL

good, efficient and effective. I used this stay for the entry in Thailand (thailand pass requirement)

Big rooms

Customer review rating 4.5/5

Anonymous Solo - 15/11/2021 Confirmed reviews ALL

Big room, very comfortable bed and good food made the stay very good

The Hotel Cares

TripAdvisor rating 5.0/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Extremely noisy hotel.

TripAdvisor rating 3.0/5

MisterKai 31/01/2020 TripAdvisor review

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Dear guest, Thank you for taking the time to give us your feedback on your recent stay. Please accept my sincerest apologies for the check in process which was not up to your expectation, your comment has inspired action. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Relaxing stay @Bangkok

TripAdvisor rating 5.0/5

Christian W Couples - 25/01/2020 TripAdvisor review

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Dear guest, Thank you for taking the time to give us your detailed feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Best Hotel in the area

TripAdvisor rating 5.0/5

travelsid Solo travel - 20/01/2020 TripAdvisor review

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

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