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Mercure Bangkok Sukhumvit 11 4 stars

Customer review rating 4.4/5 2,437 reviews

ALLSAFE approved hotel

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Mercure Bangkok Sukhumvit 11
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+ 20 Services

Hotel extras

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

Hotel location

Mercure Bangkok Sukhumvit 11

18 Sukhumvit Soi 11
Nana
Khlongtoey
10110 bangkok
thailand

Tel: +6621208888

Fax: (+66)2/1208889

Check-in from 14h00

Check out up to 12h00

  • By plane

    DONMUEANG At 24km / 14 miles

  • By plane

    SUVARNABHUMI At 25km / 15 miles

  • By train

    HUA LAMPHONG At 6.9km / 4.29 miles

GPS :13.742845, 100.556872

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 232 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • 16 connecting rooms
    • 232 non-smoking rooms
    • 17 floors
  • Languages spoken at the hotel
    • English
    • Thai
  • Lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Reduced mobility Facilities
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
Access to property
  • Parking
    • On site
Well-being
  • Mercure Rooftop Pool
    • Outside
  • Mercure Fitness Centre
    • On site
  • Le Spa with Loccitane
    • Nearby

Our accommodation(s)

Our guest reviews for
Mercure Bangkok Sukhumvit 11

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,437 reviews

TripAdvisor Rating 4.5/5

1,331 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located. Room size iwhile spacious is adequate. TV with adjustable/pull out mount bracket is a definite plus point.

Customer review rating 4.0/5

Christopher L. Business - 21/10/2021 Confirmed reviews ALL

My request for microwave was given which helps to heat the food provided during quarantine period was of much relief. Wide selection of meal choices & tasty food preparation.

Dear L. SOO C., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good stay & comfort

Customer review rating 4.5/5

Anonymous Solo - 19/10/2021 Confirmed reviews ALL

Was good stay & comfortable. The room is clean staff are helpful .

Dear Songwut S., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Quarantine stay - never felt like I was in Quarantine

Customer review rating 5.0/5

Praveenkumar T. Solo - 19/10/2021 Confirmed reviews ALL

There was constant interaction with the guest via Line App, which I felt is extremely nice in the quarantine times. Also the food options were extremely good. Relaxing area during Quarantine was also welcome relief. With all these positives the price was also not all that expensive.

Dear PRAVEEN KUMAR T. PRAVEEN KUMAR, We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good stay

Customer review rating 4.5/5

Nia Solo - 18/10/2021 Confirmed reviews ALL

Stuff is very friendly and helpful. Food was delicious! I liked big variety of food!

Dear KSENIYA B., Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager
Customer review rating 4.5/5

Nikhil A. Solo - 17/10/2021 Confirmed reviews ALL

Stayed here for 7 nights and it was really comfortable stay...the food and service is nice.

Very nice stay

Customer review rating 4.5/5

Apiwat M. Solo - 17/10/2021 Confirmed reviews ALL

I booked this hotel for my alternative state quarantine (ASQ) hotel. It was a lovely stay. The staff are friendly and helpful. Foods are delicious and well-proportioned. The travelling from the Airport to the hotel was smooth and easy. I have nothing to complain about.

Concern business profit, not guest service

Customer review rating 1.0/5

Cchan Couples - 17/10/2021 Confirmed reviews ALL

Changed hospital partner from BNH to an inferior one, BPK 9, without informing guests in advance, but charges the same higher ASQ package rate.

Nice room, Good service

Customer review rating 4.0/5

Bannavit T. Solo - 12/10/2021 Confirmed reviews ALL

Good service

Great service

Customer review rating 4.5/5

Anonymous Solo - 11/10/2021 Confirmed reviews ALL

Staff was very friendly. Everything was organized and ran smoothly.

Good services despite some difficulties from the ongoing situation

Customer review rating 5.0/5

Pongsathon B. Solo - 11/10/2021 Confirmed reviews ALL

The room was nice and comfortable. The staff was always available and willing to help, even some of the requests cannot be possibly granted.

Dear PONGSATHON B., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Overall good experience

Customer review rating 4.5/5

Isaac N. Solo - 08/10/2021 Confirmed reviews ALL

As someone who travelled from the UK, I need an ASQ and Mercure was recommended by my sponsor. They were helpful with the inquiry and answered my email in relatively short time. Food got better everyday as I stayed...first day food was below my expectation. However, later on, food quality gradually improved. Overall, they provide good service.

Pleasant Stay

Customer review rating 4.0/5

T. D. Business - 06/10/2021 Confirmed reviews ALL

I have booked Mercure Sukhumvit 11 Hotel during my quarantine stay. Overall, the room is big and comfortable. It has enough space for you to do some exercises and the hotel can provide yoga mat. The food was okay. Sometimes it s not warm. Recommend not to choose soup dishes.

Dear D. THI MY T., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Almost perfect except Wifi Speed

Customer review rating 4.5/5

J Business - 04/10/2021 Confirmed reviews ALL

I stayed here for ASQ 14 days package, very satisfied with it almost perfect except for some small things. Positive; Food, Room size, Hotel staff hospitality, Quiet Room, Shower water pressure, Good price, etc. Negative; Wifi Speed "10Mbps" bit slower than I expect, but not too much bad. Anyway highly recommend staying here!!

The stay was comfortable with a good choice from the menu.

Customer review rating 4.5/5

John Families - 29/09/2021 Confirmed reviews ALL

The hotel is well organized and set up for making it comfortable and safe to complete the quarantine period.

Dear JOHN HANS K., We very much appreciate your comments regarding your quarantine stay at the Mercure Bangkok Sukhumvit 11. I am glad while reading your feedback which was shown that we have made your stay up to meet your expectation in regard to food experience and throughout our staff service. Please be rest assured that I have shared you compliment with them and among the team for being their highest encouragement and keep high standard service to serve our fabulous guest like you. We hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Good for my quarantine, Great service

Customer review rating 5.0/5

K. W. Solo - 23/09/2021 Confirmed reviews ALL

I‘ve stayed here for the quarantine(around 15night( it makes me worried at first about this long stay but as i stayed here , everything were safe, nice and clean also the food is fine, especially all staff, they‘re so polite,care,friendly and quick responding. I got a problem once with the AC in the middle of the night,i contact the staff and then they send the AC technician in PPE suit to fix it immediatly, so impressed by that!

Dear KANYAWEE W., We very much appreciate your comments regarding your stay at the Mercure Bangkok Sukhumvit 11. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Suchada Jirapanitcharoen, Hotel Manager

Quick response staff

Customer review rating 4.0/5

Nc Solo - 21/09/2021 Confirmed reviews ALL

comfy bed sufficient variety choice of food every meal

Dear Natthanan C., Thank you very much for taking your time sharing your quarantine experience at Mercure Bangkok Sukhumvit11. We couldn't be happier to hear that you enjoyed your experience with us and we are most grateful for your kind feedback about our services and hotel facilities. Once again, thank you so much for staying with us and we are look forward to welcome you back again in the future as Mercure Bangkok Sukhumvit11 team is waiting for you. Sincerely, Suchada jirapanitcharoen, Hotel Manager

The Hotel Cares

TripAdvisor rating 5.0/5

Alex C Business - 11/02/2020 TripAdvisor review

This is a business trip during - Coronavirus Every staff wear mask and helpful, the level I stay had air filtering machine. ( May be smoking level ) House keeping staff kept my room clean everyday even she change her lunch schedule to fit my request. Breakfast is good at always! The Pillows is a bit soft! Personally prefer Hard Pillows with a neck support! Volume of the TV should be set to level 5 or mute because its too much noise once turn on the TV!

Dear guest, Thank you for your great score. We always endeavor our best to make sure our valued guests have a delightful experience while staying with us. I am pleased to read that you enjoyed the services received. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11 sometime soon. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Extremely noisy hotel.

TripAdvisor rating 3.0/5

MisterKai 31/01/2020 TripAdvisor review

Big rooms. A bit expensive. Fairly good service. Very good room service. Extremely noisy rooms. One can follow all the conversations from the corridor. The door to the rooms slam so much the entire room is shaking. Not exactly what you want day and night. When arriving the hotel after I checked In ONLINE, nothing was different from regular check inn. Nothing. All procedures were as normal when I arriving for check inn. The maid even had to stock my minibar after check inn. So frankly I do not see why The Hotel spend time and effort advertising for early and online check inn, when all there is to it, is the customers actually having to do more, for Nothing! Please discontinue this silly non-useful procedure. It is embarrassing.

Dear guest, Thank you for taking the time to give us your feedback on your recent stay. Please accept my sincerest apologies for the check in process which was not up to your expectation, your comment has inspired action. I hope this will not shine you away from visiting us again during your next trip to Bangkok. Yours sincerely, Suchada Jirapanitcharoen, Hotel Manager

Relaxing stay @Bangkok

TripAdvisor rating 5.0/5

Christian W Couples - 25/01/2020 TripAdvisor review

Nice relaxing location for checking out Bangkok, public transport (BTS/MRT) close by, nice spots for night life/bars/clubs close by in Sukhumvit Soi 11 or like Nana place is also in walking distance. Good food & relaxing stay/sleep. Easy to walk to shopping center Terminal 21 or go by public transport (BTS) to Siam Center / MBK...or to all other tourist spots Nice relaxing Hotel - recommendation.

Dear guest, Thank you for taking the time to give us your detailed feedback about your recent stay! We are delighted to see that you enjoyed the room and our location, which indeed is very convenient for our valued guests! It will be a pleasure to welcome you back again soon for another great experience! Best regards, Suchada Jirapanitcharoen, Hotel Manager

Best Hotel in the area

TripAdvisor rating 5.0/5

travelsid Solo travel - 20/01/2020 TripAdvisor review

Stayed for 10 days at the Mercure Soi 11. The team is fantastic, the venue is very nice, and the area is...interesting. The checkin and checkout were flawless and the attention to the guests is very high.

Dear guest, Thank you for taking the time to give us your feedback about your recent stay. This is a great reward to read your recommendation. We are all looking forward to welcoming you back to Mercure Bangkok Sukhumvit 11. Best regards, Suchada Jirapanitcharoen, Hotel Manager

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