Novotel Regensburg Center 4.5 stars

Dear Mr. C., Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the unavailability of food, which falls short of the standards we strive to maintain as a 4-star Accor property. We understand the importance of this service and will take immediate steps to address and rectify the situation. Additionally, we regret to learn that the level of kindness from our staff did not meet your expectations. Our team is committed to providing exceptional service, and we apologize for any lapses in this regard. We appreciate your valuable input, and please be assured that your comments will be used to improve our offerings and enhance the guest experience. We hope to have the opportunity to welcome you back and demonstrate the improvements we've made. Kind regards, Oscar Ruiz Front Office Manager Novotel & Ibis Regensburg Zentrum

Dear Mr. L., Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the lack of vegetarian options on our menu and the unsatisfactory quality of our meat dishes. Your comments are valuable to us, and we take them seriously. We are committed to providing a diverse and enjoyable dining experience for all our guests, and your input highlights areas where we can improve. Rest assured, we will review our menu offerings and work on enhancing both the variety and the preparation of our dishes. We appreciate your honesty and the opportunity to address these concerns. If you decide to give us another chance in the future, we would love to welcome you back and provide you with a much-improved dining experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards. Oscar Ruiz Front Office Manager Novotel Regensburg Zentrum

Dear Sir, Thank you for taking the time to share your feedback. We're delighted to inform you that our hotel is a proud participant in the Accor All Member Program, offering you various benefits. Enjoy discounted parking, up to 10% off your room rate, a swift online check-in process, and the opportunity to ascend through membership levels for upgrades and special treatments during your subsequent stays. Our attentive team is dedicated to fulfilling room preferences and accommodating early check-ins, although, please understand that this might not always be feasible during peak periods. Committed to sustainability, we use premium refillable products such as from the brand Rituals for bathroom amenities. For items like toothbrushes, we're happy to provide them promptly upon request. Our reception operates 24/7, and each team member is ready to ensure your stay is as enjoyable as possible. We look forward to welcoming you back. Best regards, Lucia Jonietz Guest Relations Agent

Dear Mr R., We are absolutely delighted by your review and would like to extend our heartfelt thanks to you! We would be more than happy to welcome you back to our hotel in the future. If you have any special requests or questions, please don't hesitate to reach out to us. With charming regards, Lucia Jonietz Guest Relations Agent

Dear Sir, We would like to express our heartfelt gratitude for your outstanding review! Your positive feedback truly brightened our day, and we are delighted that you had a wonderful experience at our hotel. We are especially thrilled to hear that you appreciated the service provided by our reception team. Your kind words will be shared with them, and they will be over the moon to know they contributed to making your stay memorable. As a small additional tip, next time you visit, be sure to ask for our "coffee to go" cups! We have an abundance of them readily available, so you can enjoy your favorite brew on the move. We believe coffee is the secret ingredient to brightening anyone's day! Thank you again for your fantastic review, and we eagerly look forward to welcoming you back in the near future. If there's anything more we can do to make your stay even better, please do let us know. Warm regards, Lucia Jonietz Guest Relations Agent