Avista Grande Phuket Karon - MGallery

Avista Grande Phuket Karon - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 759 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • "Indulge in a unique drink experience with MyGlass package"

  • "Fun activities & kids meals with MyKids package"

  • "Expansive free-form swimming pool"

  • "Prime location, close to Karon beach, Kata shopping centre"

  • "5-star hotel reviving Phuket's Sino Portuguese heritage"

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Avista Grande Phuket Karon - MGallery

38 Soi Luang Phor Chuan Soi 1, Karon District, Amphur Muang
83100 PHUKET
Thailand

  • By plane

    PHUKET INTL APT At 44km / 27.34 miles - Shuttle paying

GPS:7.831347, 98.296693

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Luxuriate in bright, modern spaces that soothe the senses with light-colored wood and flowing Sino-Portuguese patterns. Nods to Phuket's mining heritage, like tin lamps, mix with rich European furnishings. Look out over a placid pool, green mountains or a turquoise sea for equally impressive views.

Our guest reviews

Our guest reviews for
Avista Grande Phuket Karon - MGallery

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  759 reviews

TripAdvisor Rating  5.0/5  1,509 reviews

Certificate of excellence 2022

Customer review rating 5.0/5

Anna Friends - Confirmed reviews ALL

We cannot thank Avista Grande Phuket Karon for looking after us during our stay. Everything and everyone at the Hotel made a huge impact on our holiday and we believe it is an experience that we will never forget. Kate who is in Guest Services deserves a special mention - as soon as we arrived we were greeted by her who then passed on her details via WhatsApp and said to contact her anytime. She was very efficient and helpful during our stay, not only did I depart the hotel with the best experience given by her but I also made a lifetime friend. It was difficult saying goodbye. Thank you to Mr. Yogi Rana and Mr. Tony for also introducing themselves and having a large contribution on us enjoying our stay. You should be very proud of the Hotel that you manage and the staff because I cannot fault one thing. Thank you so much again, words cannot explain how much we appreciate it. It just makes us want to rush back to the hotel in a heartbeat! Stay amazing.

Dear Anna W., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your excellent feedback, and we hope to see you again soon for another magnifique journey with us. Yogi Rana General Manager

Long stay in premium room for non-premium experience

Customer review rating 2.0/5

H. B. Families - Confirmed reviews ALL

We booked a premium room for a fairly long stay and was consistently reminded of how ambivalent the quality service level was. Overall friendly staff but just strange, like room was cleaned daily, sometimes they would refill the commodities and the next day all glasses and napkins were gone. One day they couldn't sell us fresh juice since it wasn't on the menu, but the next day it was. Some foods were fantastic, some things looked defrosted from the freezer. At one point we ordered a cappuccino through room service and the coffee was that instant Nescafé stuff - I know it sounds petty, but it's just strange and not the service level we expected. When we travelled to the country we asked for confirmation if we needed to do anything extra to come to the country, they provided incorrect information which made us believe we where good to go. Which unfortunately proved to be incorrect and we were sent back home to amend everything. They helped us rebook, but still, why wouldn't you just ask us to go to the embassy if they weren't capable to support? On the last day, checking out we also noticed they accidently charged us twice when checking in. Which I get, these things happen, what surprised me was they didn't even catch it themselves and notify us. Everyone was nice and all but no one apologized even once and we're still trying to get Mastercard to refund us the apx 3000 USD. Again, I've travelled quite a lot, these are things I would be perfectly fine with if the whole thing wasn't sold as a premium hotel at a premium pricetag. I would either recommend another higher-end hotel or check in on a discount.

Nice resort with friendly staff

Customer review rating 4.0/5

Lucas Couples - Confirmed reviews ALL

I like this resort a lot because of the suite room I had, facing the sea and I enjoy the sea view a lot. Overall experience is good, the breakfast buffet has room to improve (I had better one at Pullman Arcadia) and there isn’t laundry service offered.

Dear Lucas Khen Fah N., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive your comment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Great Location and Amenities

Customer review rating 4.5/5

Ruchika S. Couples - Confirmed reviews ALL

Indeed a great stay for us… the pool is the best part about the property along with the proximity to the beach.

Dear Ruchika S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yogi Rana General Manager

Perfect resort hotel

Customer review rating 4.5/5

Christine C. Couples - Confirmed reviews ALL

Very clean spacious room Breakfast delicious Gym well equipped Staff delightful

Dear Christine C., Thank you for taking the time to share your excellent feedback. We hope to welcome you back to our hotel very soon! Sincerely, Yogi Rana General Manager

Excellent facilities, great location & helpful staff - strongly recommend

Customer review rating 5.0/5

Nipuna L. Friends - Confirmed reviews ALL

Me and my friend had the best time at Avista Grande. The room was amazing and the hotel pool is beautiful. All the facilities (including the restaurant and spa) were top tier and we had a great time using them. The staff were amazing and were always there to lend a helping hand. Special mention to Kate, she was super helpful and made our stay as easy and comfortable as possible. Thanks for the great time!

Dear Nipuna L., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive excellent feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Great location, nice hotel, amazing experience

Customer review rating 5.0/5

Richard Friends - Confirmed reviews ALL

Avista Grande Phuket Karon is located across the road from Karon beach. Karon beach is a quieter park of Phuket compared to Patong. The rooms are clean, spacious and all include a bath. The staff are attentive, kind and profession. In particularly I had a great experience with Vansh and Gunn when extending my stay and upgrading my room. I will be happy to stay here again and would highly recommend to anyone else.

Dear Richard S., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Beautiful place

Customer review rating 5.0/5

Leo Families - Confirmed reviews ALL

From start to finish, everything was marvellous

Dear Tekeste L., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Wonderful honeymoon stay

Customer review rating 5.0/5

Anubhav B. Couples - Confirmed reviews ALL

We booked this hotel’s pool access room for our honeymoon. A nice welcome surprise from the MGallery upon arrival in our room. Clean well maintained room with seaview. The buffet breakfast spread has international and thai variety and a complete 5 star breakfast. Me and my wife loved the Thai breakfast dishes at the buffet. We also tried the floating breakfast in comfort of our pool access room, it was an experience we will remember. Professional staff at the front desk Tony, Vansh and Sun. My wife loved the butter chicken and I enjoyed Thai thai green curry and chicken cashew-nut at the Porto Sino restaurant, both of us were impressed by the taste and flavor of these dishes. Annie, Sharath and Bow at the restaurant were friendly and helpful. Enjoyed the cocktails and happy hour at the swim up Pool Bar by bartender Son. The hotel is 2 mins walk to the beach and lots of small shops open for buying souvenirs. Overall we rate it as a 5 star service by friendly and helpful staff. We will be back again next year.

Dear Anubhav B., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

luxury modern five star hotel

Customer review rating 5.0/5

Yayee Families - Confirmed reviews ALL

modern and luxury hotel, nice staff ,nice decorations ,nice breakfast ,nice view and near beautiful beach , fair price

Dear Yayee C., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Yogi Rana General Manager

Beautiful hotel, close to beach

Customer review rating 5.0/5

Becky Couples - Confirmed reviews ALL

We had a wonderful stay. Staff were friendly. Swim up room was fantastic. We loved breakfast (so much choice) and we were only 2 minute walk to the beautiful beach. Would stay here again.

Dear Rebecca Louise W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Yogi Rana General Manager

Outstanding Hotel 5 star service

Customer review rating 5.0/5

Sara Q. Families - Confirmed reviews ALL

The hotel and staff were outstanding. We Stayed at this hotel for 14 nights . From the initial check in the staff were all amazing. They were so helpful and couldn’t do enough to help throughout our stay . The rooms were beautifully decorated and very clean . The breakfast was 5 star , the food choice available was fantastic and again staff were very helpful. I would not hesitate to return to this hotel .

Dear Sara Q., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Excellent stay , staff are a credit to the hotel

Customer review rating 5.0/5

Robert O. Families - Confirmed reviews ALL

Excellent hotel , the breakfast is 5 star , pool area and bars always clean , staff are excellent and always have a smile , happy to assist with any request

Dear Sally Ann O., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Exceptional

Customer review rating 5.0/5

Bikram Couples - Confirmed reviews ALL

We went on our honeymoon and the trip was as special as possible. It began even before the trip, with the staff advising us regarding procedures to travel to Thailand and all kinds of advice. The room was exquisite and the welcome decor unforgettable. Beyond that, the staff regularly advised us on activities, transport and places of interest. My grave fear is that we have been spoiled and the bar set far too high for future trips anywhere. A special shout out to Vanshdeep Bharadwaj at the front desk who coddled us beyond belief. Maintainance of the hotel rooms Is excellent and it was regularly cleaned and sticked up with essentials and beyond. Another call out to Sharath at the restaurant who would regularly check on us to make sure the hungover couple had a bite in the morning. The front desk check in was prompt and the staff are super helpful. We barely knew of it and the next thing we were in the pool!!!

Dear Bikram Tegh Zorawar S., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

Lovely private pool suite

Customer review rating 4.5/5

Lauren D. Solo - Confirmed reviews ALL

My room was gorgeous and very spacious. The room was well designed and the bathroom was great with shower and tub. The bed was comfortable. I loved the private pool and sunbathing chairs on the balcony. The breakfast buffet options were plentiful and delicious. I also ate at Portofino restaurant a few times during my stay. The wagyu burger is very good. The whole fried fish lacked seasoning and I found the sauce too sweet for my liking. The funghi pizza was good, however I did not taste any truffle oil as described on the menu. The cocktails were only ok. Overall, I enjoyed my time at the avista grande, and would return.

Dear Lauren D., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Yogi Rana General Manager

Great Staff

Customer review rating 5.0/5

Ch Friends - Confirmed reviews ALL

Friendly staff, especially front desk and housekeeping

Dear Chanida T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Yogi Rana General Manager

Very Pleasant Stay

Customer review rating 4.5/5

Wayne Couples - Confirmed reviews ALL

Very nice n stylish hotel with beautiful rooms. Good location as it's very near beach, shops n restaurants. Very good buffet breakfast with excellent staff attending to you n also not forgetting the excellent housekeeping n check-in staff. Will be back to this wonderful hotel on my next visit to Phuket.

Dear Ming c., We very much appreciate your comments regarding your stay at the Avista Grande Phuket Karon - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yogi Rana General Manager

The room is not arranged properly.

Customer review rating 3.5/5

N Couples - Confirmed reviews ALL

We found half a bottle of water in the fridge and only one piece of pool towels.

Dear Narongphon C., Thank you for taking the time to tell us about your experience at the Avista Grande Phuket Karon - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yogi Rana General Manager

Beautiful vacation

TripAdvisor rating 5.0/5

gianfrancog493 TripAdvisor review

Beautiful and still new hotel near the sea,comfortable rooms in a truly relaxing environment ... The staff always polite and helpful.The breakfast is excellent as well as the restaurant and all other hotel services.I thank all the staff for the attention they have given me during my stay ..... Special thanks to Miss Annie and the food and beverage manager Mr. Raju Karki

Dear Gianfrancog493, Greetings from Avista Grande Phuket Karon MGallery by Sofitel! On behalf our entire team, thank you for your recent stay with us and for sharing your experience. We were absolutely delighted to hear that you have a pleasant stay with us and pleased to learn that the effort of our team members play such a positive role and be assure that I shall pass along your feedback to the team especially K.Raju and K.Annie. Thank you once again to left such a positive impression. We look forward to welcoming you once again in the near future to Avista Grande Phuket Karon. Kind Regards, Yogi Rana Hotel Manager

Nice hotel due to Good deal but not for the full price

TripAdvisor rating 3.0/5

BernNor Families - TripAdvisor review

The hotel has a good deal now. That why we choose. It’s okay hotel but too small if you bring a car. Car park is very limited and difficult to park, so it is okay if you don’t bring car. The room is okay but nothing wow, lower average than other M gallery. It need to be degrade. Elevator is unbelievable super small, 2adult can be fit. Not a family hotel at all

Dear BernNor Thank you for taking the time to tell us about your experience at the Avista Grande Phuket Karon - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alain Ruffier Hotel Manager

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