Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 1,234 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,234 reviews

TripAdvisor Rating  3.5/5  957 reviews

Off (Wet) Season Sunday night stay.

TripAdvisor rating 3.0/5

Liz C Solo travel - TripAdvisor review

Staff accommodated me with a last minute booking into the Novotel (apparently premium over Mercure). Room okay, long way from reception. Expensive for what it was. Stayed in Darwin Hilton next night for $60 cheaper with a much better room, services and location (Mitchell St, Darwin CBD).

Horrendous , dirty, unsafe

Customer review rating 0.5/5

Vinni Solo - Confirmed reviews ALL

Terrified all night by a group of drunks outside my room, banging on doors, swearing, yelling. Room was old and dirty and hotel extremely overpriced. Will never stay here again or recommend, especially for a lone female. Zero sleep, chair agains glass sore moved bed against wood door. I have stayed alone in many many hotels around the world and this by far was the worse night I have ever experienced.

Dear Virginia C., Thank you for taking the time to share your experience at Mercure Darwin Airport. We are truly sorry to hear that your stay did not meet expectations. We understand how important a comfortable and safe environment is, and it is concerning to hear that you felt uncomfortable and unsafe during your time at the hotel. Please accept our sincerest apologies for the issues you encountered with your room, as well as the noise disturbances from other guests. This is certainly not the experience we aim to provide. Rest assured, we are addressing your concerns to improve both the quality of our rooms and the overall guest experience. At Mercure, we strive to provide a superior service experience for every customer, and your feedback is very important to us. Please know that we are taking the necessary steps to address these issues and prevent a recurrence in the future. We truly appreciate you sharing your concerns, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Well located

Customer review rating 5.0/5

Shell Couples - Confirmed reviews ALL

Located within easy walking distance to the airport, and complimentary shuttle bus service is provided. Good place to stay when arrival or departure flights are late night/early morning. There are two pools very nice pools to choose from to cool off.

Dear Michelle M., Thank you very much for taking the time to share your experience at Mercure Darwin Airport Resort. We are thrilled to hear that you found the hotel conveniently located within walking distance to the airport, and that the complimentary shuttle service made your travels easier. We’re also glad you enjoyed our pools—they are indeed a great way to relax and unwind. It is always a pleasure to receive positive feedback, and I will be sure to share your comments with our team. I am confident that your kind words will serve as encouragement to all of our staff as we continue to strive for excellence in service. Thank you again for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

So much for been a loyal Gold ALL Accor member

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Despite writing to Accor a week prior to arrival, my room upgrade did not occur. There were no welcome ammenities in the room and the safe was locked. A service / maintenance arrived several hours later ( who was terrific) and rectified the locked safe.

Dear Christopher William D., Thank you for your continued loyalty to AccorHotels and for taking the time to provide valuable feedback on your experience at Mercure Darwin Airport Resort. We truly regret that your stay fell short of your expectations, and I would like to personally extend my sincerest apologies for any inconvenience you experienced during your visit. Upon reviewing your reservation, I can confirm that your room was upgraded to a Queen Deluxe room. However, I deeply regret that you did not receive a welcome amenity as expected, and I also apologize for the inconvenience caused by the locked safe in your room. Please be assured that we are taking immediate steps to resolve these issues and ensure they do not affect future stays. At Mercure, we are committed to delivering an exceptional service experience to all our guests, and your feedback plays an essential role in helping us continually improve. We genuinely appreciate you bringing these concerns to our attention, and we sincerely hope to have the opportunity to welcome you back and exceed your expectations in the near future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Great location for a Staycation

Customer review rating 5.0/5

D.s Families - Confirmed reviews ALL

Fantastic location to take the family. We had a fantastic time in both pools! Very kid friendly!

Dear Dorianne S., Thank you so much for your wonderful feedback. We are delighted to hear that you and your family had such a fantastic time and enjoyed both pools. It is great to know that the booking process was smooth and that our staff made you feel welcome and cared for—creating memorable experiences for our guests is always our top priority. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again soon for another fun and relaxing staycation. Kind regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 412 reviews 8.7/10 Location
  • 902 reviews 5.7/10 Room
  • 717 reviews 6.9/10 Service
  • 24 reviews 3.3/10 WiFi
  • 376 reviews 8.8/10 Pool
  • 313 reviews 4.6/10 Comfort
  • 277 reviews 5/10 Cleanliness
  • 218 reviews 4.2/10 Value

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