Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 767 reviews

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2 Sir Norman Brearley Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearley Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Telephone
Fax +61 8 8920 7900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  767 reviews

TripAdvisor Rating  3.5/5  570 reviews

Good location, Room and Breakfast Average

Customer review rating 1.5/5

Andrew Business - Confirmed reviews ALL

Arrived at 1am to nice reception. Confirmed I had pre-booked breakfast which could be had in the Mercure buffet restaurant or the Novatel Alacarte restaurant. Room was clean but tired. I booked a Standard Queen and received a Double. Nothing really to report here other than lacking value for money. Arrived at Novatel Breakfast restaurant at 8am and was told that breakfast was not included in my room. A large pile of papers was waved at me to confirm that breakfast was not included (this was the nightly running sheet I presume) and that 'I could just take it up with reception when I checked out'. I opened the ALL App on my phone and showed the host my breakfast booking to which I got rolling eyes and a confirmation that 'he'd look into it'. I was then ignored for 10 minutes to which I got up and gave my order to the host (who was busy at the reception desk - total of 3 customers in the restaurant including myself at this stage). The host took my order which included an espresso coffee. The alacarte price for my breakfast would have been $25 (Bacon & Eggs $20 and an espresso coffee $5). I ate my breakfast and promptly left. Imagine my surprise when I got the bill after checkout and was charged extra for the coffee... I did send an email and was promptly told this was the way it was. Quite frankly... one of these things is not worth mentioning... all of them together added up to a lack of care.

Dear Andrew H., Thank you for sharing your feedback about your recent stay at Novotel Darwin Airport. I am genuinely sorry to hear that your experience did not meet your expectations, and I offer my sincerest apologies for any inconvenience caused. Upon reviewing your booking, I see that the breakfast package was indeed included with your stay at Cossie Restaurant, and we only charged for an espresso coffee at Novotel restaurant. I regret the issues you encountered at our restaurant. As a gesture of goodwill and to make amends, I would like to offer you a complimentary breakfast during your next stay. Please feel free to contact me directly at ja… so I can arrange this for you. At Novotel, we are committed to providing an exceptional service experience, and your feedback is invaluable in helping us achieve this goal. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

It is well situated and the new renovations to pool and bar area are lovely, The staff are lovely and I would not fault their welcome, assistance and professionalism. however this is the only nice part. The rooms (I have started over 10 different rooms between Novotel and Accor on this site) all feel dirty from being old and outdated. The cost of the stay makes you fells ripped off and disappointed when you get to the room/bunalows etc. the bathrooms are old in all of the places I have stayed and look dirty in the tiles and the carpet is old and dirty and furniture marked and old. Photos on the site for both properties do not reflect true. The rooms and bungalows let the service down big time.

Dear Cara M., Thank you for taking the time to share your experience at Novotel Darwin Airport. I am truly sorry to hear that we did not meet your expectations during your stay, and I sincerely apologize for any disappointment you experienced. We understand your concerns about the room's condition. Please be assured that we are actively working on upgrading our facilities to enhance the comfort and overall experience for our guests. On a positive note, I’m delighted to hear that you enjoyed our staff, the new pool, and the lovely bar. At Novotel, our goal is to provide a superior service experience for every guest, and your feedback is invaluable in helping us achieve that. We are grateful for your insights and hope you will consider giving us another opportunity to serve you better in the near future. Thank you once again for your comments. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

Everything was Excellent !!

Customer review rating 5.0/5

Kerry W. Friends - Confirmed reviews ALL

Service, food, cleanliness, parking, surrounds, everything was wonderful

Dear Kerry W., Thank you so much for your wonderful feedback. We are thrilled to hear that everything exceeded your expectations, from the service and food to the cleanliness and surroundings. I will be sure to pass along your compliments to our reception staff—they will be delighted to hear they made such a positive impression. We look forward to welcoming you back for another excellent stay. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Had a fabulous stay. Would come back again

Customer review rating 4.5/5

Mark A. H. Friends - Confirmed reviews ALL

My stay was great. Bed was comfy Food was great Pool was amazing. The furniture needs updating along with paint that needs a coat which was peeling

Dear Mr. Mark H., Thank you for your kind words. I am glad to hear you had a fabulous stay and enjoyed the comfortable bed, great food, and amazing pool. We appreciate your feedback about the furniture and paint, and we will certainly look into updating those areas in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Panadda Duangpanya Front Office Assistant Manager Novotel and Mercure Darwin Airport

Relaxed atmosphere. Helpful staff

Customer review rating 4.0/5

Jackie H. Couples - Confirmed reviews ALL

Single night stay. Original booking details lost. Fixed problem

Dear Jacqueline H., Thank you for taking the time to share your feedback. I’m delighted to hear you enjoyed the relaxed atmosphere and found our staff to be helpful during your stay. I apologize for the inconvenience caused by the lost booking details. I’m pleased that we were able to resolve the issue promptly for you. If you have any additional comments or need further assistance, please don’t hesitate to reach out. We look forward to the opportunity to welcome you back and provide an even more enjoyable experience. Best regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 347 reviews 9.1/10 Location
  • 505 reviews 4.8/10 Room
  • 507 reviews 7.7/10 Service
  • 10 reviews 4.9/10 WiFi
  • 217 reviews 8.5/10 Pool
  • 217 reviews 4.8/10 Cleanliness
  • 173 reviews 5.1/10 Comfort
  • 123 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.