Hotel Mercure Oostende 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,286 件のレビュー

Hotel Mercure Oostende - Image 1
Hotel Mercure Oostende - Image 2
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Hotel Mercure Oostende - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Public paid car park

  • Oostend Airport at 10 mins by car

当ホテルの客室

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ホテル所在地

Hotel Mercure Oostende

Leopold II laan 20
8400 Ostend
Belgium

GPS:51.230344, 2.91345

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,286 件のレビュー

トリップアドバイザーの評価  4.0/5  821 件のレビュー

2023エクセレンス認証

サービスの質

お客さまの声 0.5/5

Ku ビジネス - 確認済みレビュー すべて

部屋全体は清掃も行き届いているようで綺麗だったが、シャワーの排水口の詰まりが酷く水が流れなかったため、フロントデスクに連絡を取ろうと何度も電話をかけたが繋がらなかったのでシャワーを浴びるのを断念せざるを得なかった。長時間フライト前だったのでシャワーを浴びられなかったのと、フロントデスクが電話に出てくれなかったことに対して非常に遺憾です。

Hello Rie, What a pity that we were not aware of the inconveniences you experienced during your stay. We would like to apologize for this. We hope to welcome you again to our hotel in the future. Kind regards, Bert Degryse, General manager

Weekend away in Belgium

トリップアドバイザーの評価 4.0/5

katherine2026 Couples - トリップアドバイザー認証口コミ

We stayed for 3 nights from 24th to 27th November. Check in was easy, parking was good but a space must be pre booked. The room was basic but comfortable and clean. Staff were friendly and the bar was cosy and very well priced. I would definitely stay again as the location is ideal and the price was reasonable. Breakfast was very expensive but there are cheaper options locally.

Good but not great at all

トリップアドバイザーの評価 2.0/5

DavidBlumberg ビジネス - トリップアドバイザー認証口コミ

Fair to fair! Room was very warm and uncomfortable. Building was aged. Staff was just “ok”. Breakfast was pretty good though. Location is great, so that’s a positive. Most of the buildings here are aged, so this is nothing unusual. The town is beautiful though.

Those scrambled eggs !

トリップアドバイザーの評価 3.0/5

MDBGhent トリップアドバイザー認証口コミ

Been to this hotel several times over the past years. They provide consistent service. Good location. Good, friendly and efficient reception. Sometimes there's a queue for check-in (even after online check-in) and check-out (even when opted for fast check-out), as there is no separate desk for members. Nice, clean rooms. Slow elevator :-) And, also consistently (so not a one-time-off), totally overcooked scrambled eggs at breakfast. So, quite a few plusses and also a few points of attention. But I am sure I'll be back.

Poor Experience

トリップアドバイザーの評価 1.0/5

Klaus5458 トリップアドバイザー認証口コミ

Stayed from 10. - 13.05.2023 in this hotel. Had booked thru EMIRATES Rocketmiles. Smooth and easy booking procedure. Upon arrival all paperwork was well-prepared, so check in was very fast. Location close to the beach and the casino is very good, also the beautiful Leopold-Park is only a 1-minute walk away. Room is a bit small, but for 1 person it will do, and you can stay in the lounge. I only and really missed a closet, to put in my clothes. Well for 3 days it will do without, but for any longer vacation or so it's not so convenient. The a.m. lounge is near to the entry and very nice. You can stay there very comfortable and have a drink or a snack. B'fast is very rich, even with 25,- EUR a bit expansive, but I got everything I like. Check out was also very fast and easy, paid b'fast and beverages with my credit card and left. Few days later I checked my Credit Card statement, and had to see the bad surprise, that this hotel charged me twice, for b'fast / beverages which I approved during check out and which is o.k. and another more than 300,- EUR which I never approved. Well, mistakes can happen, looked on the Accor homepage, found e-mail address and name of the hotel director and mailed to them – attn. Mr...., Director / or to whom it may concern. Rocketmiles booking confirmation was attached, mentioning that the room is paid. Thought there will be any reaction – but nothing happened up to now, 10 days after my mail! This behavior is completely unacceptable. First they treat my Credit Card like a kind of self-service shop and charge it w/o my approval, second they do not reply a customer's mail in due time. Incredible! In the meantime I involved Accor and my Credit Card provider. What I must do next? Go to a lawyer? To make it clear, this is not against Accor. I'm since a long time either a Gold or Platinum Member with them, showing that I'm happy with them, but I can only recommend to beware of this MERCURE Oostende, there are so many others in town. Take a look at TripAdvisor!

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 479 件のレビュー 9/10 ロケーション
  • 963 件のレビュー 6.1/10 客室
  • 707 件のレビュー 8.8/10 サービス
  • 9 件のレビュー 9.2/10 インターネット
  • 697 件のレビュー 8.7/10 朝食
  • 554 件のレビュー 3.5/10 快適さ
  • 354 件のレビュー 7.1/10 清潔さ
  • 189 件のレビュー 3.9/10 設備

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