Hotel Mercure Oostende 4 stars

Customer review rating 4.3/5 4,861 reviews

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Hotel Mercure Oostende
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+ 16 Services

Hotel extras

  • Oostend Beach at 250 meters

  • In the city centre

  • Free WIFI

  • Private paid car park

  • Oostend Airport at 10 mins by car

Hotel location

Hotel Mercure Oostende

Leopold II laan 20
8400 ostend
belgium

Tel: +3259707663

Fax: (+32)59808406

Check-in from 15h00

Check out up to 11h00

  • MARIE JOSE PLEIN :  LINE 1 AND 4 MARIE JOSEPLEIN

  • By plane

    OSTEND BRUGES At 5km / 3 miles

  • By train

    OOSTENDE At 1km / 0 miles

GPS :51.230344, 2.91345

Hotel services

RESTAURANT

Our restaurant offers a great selection of food in a relaxed, informal setting. For groups we can serve a buffet dinner or buffet lunch on request.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 95 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 95 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
  • Desk equipment available
    • Shoe shine machine

Our accommodation(s)

Whether you choose the Standard, Superior or Privilege Rooms, all of them offer a welcoming and modern atmosphere. The rooms are equipped with air conditioning, a telephone, a laptop safe, TV, USB charge point and a fridge for your convenience.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 25 people

  • Maximum banquet capacity: 6 people

Find out more

Our guest reviews for
Hotel Mercure Oostende

100% genuine reviews from our guests

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ALL Rating 4.3/5

4,861 reviews

TripAdvisor Rating 4.0/5

763 reviews

Customer review rating 4.0/5

J. M. Couples - 27/09/2021 Confirmed reviews ALL

Our stay were very nice. Only "problem" we had were when we wanted to took a bath. The glass panel are too big to get easy in and out when you have physical difficulties. The tap are also situated not ideal to sit and stand up, and when the bath are filling up.

great position and kind peoples working there

Customer review rating 4.5/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Nothing to say about the hotel..Mercure ist Mercure!!! what else?

Good location, comfortable room

Customer review rating 4.5/5

Annette Couples - 06/09/2021 Confirmed reviews ALL

Check in was swift and friendly, the room was very comfortable and was serviced daily which we didn't expect due to the Covid restrictions but was a pleasant surprise. Breakfast was a fantastic range of options, both hot & cold and a great choice of drinks to go with it. The Covid restrictions were well followed and cleaning was excellent.

Very good stay!!

Customer review rating 5.0/5

Gb Solo - 06/09/2021 Confirmed reviews ALL

Everybody very friendly! Excellent breakfast, clean and cool rooms!

Horrible customer service

Customer review rating 1.0/5

Visitor Couples - 28/08/2021 Confirmed reviews ALL

Horrible and unprofessional customer service

Good location for Belgium coast experience

Customer review rating 4.0/5

Sander G. Couples - 19/08/2021 Confirmed reviews ALL

Very pleasant stay in well serviced rooms with good breakfast buffet and nice drinks at the bar.

Well located

Customer review rating 4.0/5

Stéphanie Families - 27/07/2021 Confirmed reviews ALL

thank you having thinking of my birthday with balloon and sweets easy to find and to park just not a good view from the room

OK

Customer review rating 3.5/5

Anonymous Couples - 12/07/2021 Confirmed reviews ALL

self check-in was not available the three days before our stay. Check-in was very good. Breakfast not ok. Bed extremely good !

Friendly hotel in an excellent location

Customer review rating 4.5/5

Dejang Couples - 03/07/2021 Confirmed reviews ALL

We had chosen this hotel for it's good location close to the sea front, Casino and shopping street all within 5 minutes walk. We were pleasantly surprised by the hotel and charmed by the friendly staff and competent team that was able to address all our needs.

Hotel is Well located.Rooms very small and carpets dirty.Felt like a Childrenroom with Connecting-Door to the Parents Bedroom.So noisy .

Customer review rating 3.0/5

Mariette P. Couples - 01/05/2021 Confirmed reviews ALL

The second day in the Hotel a Gentleman at the reception was very friendly and give us a good advice.Check-out with a Young lady went smoothly as well.[information for other rooms].The first check-in a Blond older Lady was not friendly and very cool.Becaus of working for 34 years for Air France-KLM-group we have a lot of experiences in traveling and Hotels in the World.The Blond Lady could be more polite to her colleques and her customers in the Future.Thank you. Best regards,Senoir Purser KLM-Airfrance group.

Probably as well as can be expected

Customer review rating 4.0/5

Anonymous Couples - 21/03/2021 Confirmed reviews ALL

Some limitations to get used to

Good stay

Customer review rating 4.5/5

Jeff Solo - 07/03/2021 Confirmed reviews ALL

Professional staff, great location. Very nice place to stay.

Excellent customer services, poor hygiene

Customer review rating 3.5/5

/ Couples - 13/02/2021 Confirmed reviews ALL

I've said it before (in a previous review) and I'll say it again: this hotel has absolutely excellent customer service. The team of receptionists are all equally friendly and welcoming. They are also quick in responding to e-mails and go out of their way to respond to requests. The location of the hotel is excellent and given the Covid-19 regulations, you can order food either from the hotel restaurant or from the restaurant Histoires d'O that the hotel has a cooperation with. It is also perfectly acceptable to organise your own take away from any other restaurant. A table is provided in the room. Breakfast is still served as a buffet but we were a little disappointed at the quality of the bread and eggs. The butter was also past its sell by date by about a month. As for hygiene, and this is something I have also remarked upon before, this could be way better. Especially in times of Corona, I believe an extra effort should be made. No one at the breakfast buffet was asked to wear gloves and the guests did not seem to use any cutlery when choosing bread and the like. We were also given a dirty spoon with our evening food menu in the room. The cleaning lady did not wear a facial mask and cleaning consisted of refreshing towels, emptying the bins and picking up the dirty plates/cups etc and just closing the covers of the bed. I feel this is an issue that should be worked at. Saying that, the welcoming attitude of the receptionists, the welcome drink offered (to Platinum guests) and the organisation of inhouse dinner will make me come back to this hotel. Thanks for another lovely stay!

Customer review rating 2.0/5

Anonymous Couples - 11/01/2021 Confirmed reviews ALL

We were disappointed by the small room, old towels and the very small choice of breakfast.

Pleasant stay, friendly staff

Customer review rating 4.5/5

Andrés Solo - 24/12/2020 Confirmed reviews ALL

I had a nice stay. Receptionists were friendly at the check-in/check-out.

Always pleasant to stay in this hotel !

TripAdvisor rating 4.0/5

DidierD99 15/07/2020 TripAdvisor review

This was not our first stay in this hotel; it has become our favourite choice for a short trip in Ostende. Personnel attentive and friendly. Reasonably spacious room and confortable bed. Good bar, very good breakfast buffet. Perfect location close to the sea side. This time the price was a bit high (but we choose a free cancellation option, just in case of). Minor good points in this time of Covid-19: 1) we are not against having no bedroom cleaning until our departure (we spent only 2 nights), but cleaning the bathroom still remains a must in our opinion. And then at least make a brush available to clean the toilet. 2) for the breakfast buffet, single use service cutlery is available for most of the parts, but not for the biscuits table. Not very clean to serve with own hands. At least provide some napkins at this table. Nevertheless, we recommend this hotel; when we will come back to Ostende, it will be our first choice.

Dear Didier. Thank you for taking the time to share your experience with us. It is a pleasure to welcome back returning guests and a reward to know that we will be your top choice for any further visits to Ostende. Your feedback concerning the new measures we have implemented for the welfare of our guests as well as our team is appreciated as it helps us to highlight possible areas for improvement, and your suggestions have been noted. We look forward to seeing you again next time. Best regards, Bert Degryse, General Manager

Very nice hotel in a quiet neighbourhood, only steps from the vibrant beach area

TripAdvisor rating 4.0/5

slieve2020 18/06/2020 TripAdvisor review

Last weekend my husband and I stayed in Mercure Oostende, The hotel is well located, close to restaurants and beach. The staff was very friendly. Especially Alexandra (Foccina??) the front desk manager on duty was so nice and supportive. We want to thank her for going the extra mile to make our stay as pleasant as possible. The room was a VERY nice room- with a terrace and an open view. Thank you Alexandra. The breakfast was delicious and varied. The hotel had opened only a couple of days earlier and we experienced that they were stil trying to cope with Covid -19 measurements.. The rooms were not kept on a daily basis as the housekeepers were not allowed to enter the room during the guests' stay (which we fully understand), and fresh towels and RITUAL amenities were available at the reception. However, we didn't understand that there was no bodymilk available in a 4-star hotel. I had to give my sore feet a treat with Estee Lauder day cream. tWhat I even missed more were the slippers in the room. Slippers were not available because of hygienic reasons. But the floor was not very clean, so I think a pair of slippers you use and throw away after your stay would be more hygienic than no slippers at all. But we want to give it a second try. So we return to the hotel next weekend.

Dear Guest, Thank you for taking the time to write this review of your stay. It's a real pleasure to know that you chose our hotel and are delighted our team members had such a positive impact on your stay. Alexandra will be very pleased that her efforts were so appreciated. We would like to apologise for any inconvenience during this period of adaptation to the new measures being implemented for your well-being and are very grateful for your valuable feedback which will be used to address these issues. It also helps us to know the areas that may need some more attention. We look forward to having you return and hope your next stay will be greatly improved. Best regards, Bert Degryse, General Manager

very pleasant and relax

TripAdvisor rating 4.0/5

Trek37564924774 27/02/2020 TripAdvisor review

we loved our stay in Mercure Ostend, opposite to Het Kursaal, where we enjoyed Herman Van Veen. We found the hotel offers excellent price/quality balance; rooms are quite small though, and the view was "industrial"; the cosy woodfire at the bar seduces to a post concert drink; last but not least: very friendly reception.

Dear Guest, Thank you for taking the time to share your feedback. It is great to hear that you enjoyed your stay and to know that our location was ideal for you. Whilst our room sizes are fairly standard for the area, our PRIVILEGE rooms do have large balconies and our superior rooms offer a better view of the city; may we assist you with booking one of these rooms during your next stay? Otherwise, we are delighted that our quality service and bar facilities met your expectations. We hope to welcome you back. Best wishes, Bert Degryse, General Manager

Remarkable New Year Eve

TripAdvisor rating 4.0/5

dee032020 16/02/2020 TripAdvisor review

I spent one night here with my family, room is big enough for 5, location super.. near restaurant, beach and attraction, we saw the fireworks at the beach, winter at the park attaction just next door, breakfast fabulous, got free Snack and drinks at the lobby. Also wine compliment at the room

Dear Dee, Thank you for positively reviewing your visit to Mercure Oostende Hotel. We are delighted that you enjoyed your stay overall and to hear that everything met your expectations from our convenient location to the feeling of space in your room. We are also pleased to know that we were able to help start your day off right with our tasty breakfast; A message of satisfaction from a recent guest is always a reward and incentive for us to continue with our efforts to uphold our high standards. We look forward to the pleasure of welcoming you back. Kind regards, Bert Degryse, General Manager

Not the service I am used to at Accor hotels!

TripAdvisor rating 2.0/5

ericvanderh0even Business - 22/12/2019 TripAdvisor review

When arriving at the front desk, no one their. Waited 10 min and decided to walk thru the hotel and ask if someone could help me. Finally someone came from a room in the back, stopped at the bar and made a talk with the bartender, then had time for me. Instead of helping first the client. Room was small, but must say room was clean. Normally the rooms are larger at Mecure hotels. Because of work I needed to leave early and I mentioned this at the desk. No breakfast package was offered due to breakfast not open yet. No parking options were possible and had to park my van at the casino parking. Checked out in the early morning. I booked the next morning thru Accor app again a room because my work needed me to stay a day longer. I nines that I would be late for check in so I sent a email to the correct email adres letting them know that I would check in around 24:00. When arriving at hotel, there was no room booked. And no room available. Also no effort made to help me. I showed her my reservation and email I sent. Her answer has, I can not help you. I asked her if she received my email that I would arrive late, she then walked to the computer and put it on. I would think that the computer would be on 24/7. I left hotel and will never ever come back.

Dear Guest, We are grateful to you for taking the time to send us your review and can only offer our sincere apologies once again this visit that fell short of the standards expected of us. We hope that our recent emails, as well as the compensation offered, will mean that we may have the pleasure of seeing you again in the future. With our best wishes for the festive season, Bert Degryse, General Manager

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