Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,214 reviews

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Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,214 reviews

Customer review rating 5.0/5

Ali S. Families - Confirmed reviews ALL

I would like to give a special commendation to Mr. Ahmed Mabrook who was the supervisor on duty for the duration of my stay. When I arrived at check-in, Mr. Ahmed Mabrook took charge to make it a super smooth check-in process. I am an Accor Gold Member and was requesting early check-in and room upgrade. Mr. Ahmed Mabrook took good care of my requests by giving me highest floor from where I could see Burj Khalifa!! Even though he was unable to offer early check-in for me my wife/kids who were tired from traveling all morning because of hotel high occupancy, he was sympathetic and offered us complimentary lunch to relax in restaurant sofa for 1.5 hours and get refreshed. During the stay he offered us his services if we needed anything. For late check-out, he graciously took care of our needs and offered us late checkout and ensured that we boarded the airport shuttle smoothly. As a gold member staying at hotel first time, I was blown away by Mr. Ahmed's communication and coordination skills. As a Manager at a big airline, would be lucky to have someone as professional as Mr. Ahmed on my team. Will only choose Grand Mercure for all my Dubai Stays just because of Mr. Ahmed Mabrook!

Dear Ali S., Thank you for your delightful review and for highlighting your exceptional experience during your stay at Grand Mercure Dubai City. We are thrilled to hear that Mr. Ahmed Mabrook provided you with outstanding service and made your check-in process smooth. It is always our aim to ensure that our guests feel valued and well-cared for, and it is gratifying to know that Mr. Ahmed's efforts resonated with you. We appreciate your understanding regarding the early check-in request, especially during peak occupancy. It is our policy to accommodate such requests whenever possible, and we are glad to hear that the complimentary lunch provided a comfortable space for you and your family to relax. Your commendation of Mr. Ahmed's professionalism and communication skills will certainly be shared with him and our team. Thank you for choosing us for your future stays in Dubai. We look forward to welcoming you back soon. Best regards, Grand Mercure Dubai City

Customer review rating 0.5/5

Pheadon E. Solo - Confirmed reviews ALL

Disgusting service

Dear Pheadon E., Thank you for sharing your feedback. I sincerely apologize for your experience regarding the service during your stay. Your comments are important to us, and we strive to improve our guest experiences continuously. Goodbye, Grand Mercure Dubai City

Customer review rating 5.0/5

John A. Business - Confirmed reviews ALL

Very conveniently situated next to the airport I found my other overnight stay very pleasant with a nice upgrade to a sweet which was a nice surprise. Very friendly staff. Breakfast was also very nice with a huge variety of different things to eat.

Dear John A., Thank you for your kind words regarding your recent stay at Grand Mercure Dubai City. We are delighted to hear that you enjoyed our convenient location, the room upgrade, and our friendly staff. It is also wonderful to know that you appreciated the breakfast variety. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 4.5/5

Ibrahim E. Business - Confirmed reviews ALL

I had a wonderful five-day stay in January 2026. The place itself is lovely, and the staff was exceptionally professional—both at the front desk and in housekeeping. I especially enjoyed the breakfast buffet.

Dear Ibrahim E., Thank you for your kind words regarding your stay with us. We are delighted to hear that you found our location lovely and that our team provided exceptional service. It is wonderful to know that you enjoyed our breakfast buffet. We look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 1.5/5

Irwin L. Business - Confirmed reviews ALL

Staff is friendly and helpful but rooms are spartan, missing essentials: no face tissues in the bathroom or anywhere in the room. No decor in the room, mini-bar empty. Quality of the buffet breakfast not commensurate with 5* hotels in Dubai, assortment of breads and breakfast pastries is lacking, choice of fruits is limited and the quality of the fruit available is poor , (hard not ripe, not sweet). Not a 5* hotel as represented.

Other web-users rate our hotel

  • 1,387 reviews 9.5/10 Location
  • 2,290 reviews 7.9/10 Room
  • 5,672 reviews 9.2/10 Service
  • 40 reviews 6.4/10 WiFi
  • 1,372 reviews 8/10 Cleanliness
  • 1,013 reviews 8.5/10 Breakfast
  • 914 reviews 8.9/10 Vibe
  • 77 reviews 9.2/10 Wellness Area

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