Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.0/5 1,210 reviews

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61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,210 reviews

TripAdvisor Rating  4.4/5  633 reviews

Good Location

Customer review rating 3.0/5

Sendhil Friends - Confirmed reviews ALL

It is in a good location close to airport and old Dubai. Easy check in. Staff were good. Disappointment with the house keeping. The rooms were not cleaned and the towels were not replaced. Came to the room Late night to see the room was not done. When we rang the reception they were asking me too many questions as if I made a mistake. Not next time.

I sincerely thank you Mr. Ferdous for such excellent service!

TripAdvisor rating 5.0/5

Dżoana S Families - TripAdvisor review

I would like to express my great satisfaction with the hotel service I experienced during my stay. Mr. Ferdous, who took care of the service, was extremely polite and professional. His attention to guests’ comfort and warm approach made me feel special, and I had a wonderful time. I sincerely thank you for such excellent service!

Large room and friendly service

Customer review rating 4.0/5

Will Solo - Confirmed reviews ALL

Because of my Platinum status, I was upgraded to a nice suite (704). Comfortable bed and powerful shower. Dependable WiFi and both a working desk in the bedroom and table in the living room enough space, so good to connect with digital meetings. Friendly and attentive staff, apart from one pool attendant at the Mezarinne pool when I didn't register for a towel at an empty desk. See my reviews on Tripadvisor and Google for details on the incident. The hotel doesn't serve alcohol, but the Millenium Hotel which has a nice and cozy bar is less than a five minute walk away. The only thing that I am used to as a Platinum member of the Accor All Group that wasn't offered this time, was a free minibar and free breakfast in the weekend (in the Swissôtel Al Murooj they even give you a free breakfast even every day). But maybe these things are only limited to guests staying in a Novotel, Sofitel of Swissôtel and not in a Mercure. But overall a decent luxurious hotel at a reasonble rate, also because I was staying in the holy month of Ramadan and then there is a pricedrop for any hotel in Dubai during that period.

Dear Will, Thank you for taking the time to share your experience during your recent stay at Grand Mercure Dubai City. We are delighted to hear that you appreciated the spacious suite, comfortable bed, and reliable WiFi, which are indeed essential for a pleasant stay. We sincerely apologize for the inconvenience caused by the pool attendant\'s oversight regarding towel registration. Your feedback is invaluable, and we will ensure it is addressed with our team to enhance our service quality. Regarding your Platinum status benefits, we understand your expectations and appreciate your understanding of our policies. Each hotel within the Accor group may offer different amenities, and we strive to provide a unique experience that reflects our brand. We hope to welcome you back in the future for another enjoyable stay. Best regards, Grand Mercure Dubai City

Very bad

Customer review rating 0.5/5

F. A. Business - Confirmed reviews ALL

Very bad poor room. Very small, I don’t like the design, disappointed with this hotel. I will not comeback again.

Location is good but the rest is below what you can expect

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room quote old Not properly cleaned when I came in - still some stuff in the fridge for instance They did not clean the room on the first day either did not make bed or anything

Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations, particularly regarding room cleanliness and maintenance. Your feedback is essential, and we will review our processes to enhance our service. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,627 reviews 9.2/10 Location
  • 2,357 reviews 7.3/10 Room
  • 5,434 reviews 9/10 Service
  • 55 reviews 5.6/10 WiFi
  • 1,142 reviews 8.4/10 Breakfast
  • 1,112 reviews 7.4/10 Cleanliness
  • 806 reviews 9/10 Vibe
  • 10 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.