Novotel Brisbane South Bank 4.5 stars

Customer review rating (ALL Rating) 4.4/5 4,894 reviews

Novotel Brisbane South Bank - Image 1
Novotel Brisbane South Bank - Image 2
Novotel Brisbane South Bank - Image 3
Novotel Brisbane South Bank - Image 4

Description

Hotel extras

  • Featuring a 20m heated swimming pool, gym and zen terrace

  • The hotel features easy laneway access to the convention centre.

  • In-house restaurant is top traveler rated Spice Central Kitchen & Bar.

  • Each Junior Suite offers a separate lounge and bedroom with great views of Brisbane's suburbs.

  • On-site car parking $38 per car per 24 hours, subject to availability upon arrival

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Brisbane South Bank

38 Cordelia St
4101 SOUTH BRISBANE
Australia

GPS:-27.47748, 153.01734

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE CENTRAL KITCHEN & BAR

Journey with the accomplished team to explore the great food markets of the world. Our bright space and lush backdrop surrounds the central show kitchen, where polished techniques infused with modern twists highlight distinctive herb and spice elements.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,894 reviews

TripAdvisor Rating  4.5/5  785 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Gayle P. Couples - Confirmed reviews ALL

We booked Novotel to celebrate our 50th wedding anniversary as we have stayed there numerous times. I emailled asking to book dinner and advising it was our anniversary so we would appreciate an upgrade to our room (we are Platinum Accor members). When we arrived there was no upgrade (until we made a complaint) and no acknowledgment of our anniversary.

Dear Gayle, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank, and thank you for choosing us to celebrate such a special occasion. At Novotel, we strive to provide a superior service experience for every guest, and we’re truly sorry we fell short during your 50th wedding anniversary stay. We sincerely apologise that your Platinum membership and anniversary were not acknowledged upon arrival, and that your room upgrade was only actioned after raising a concern. This is not the standard of service we aim to deliver, especially for our loyal Accor members. Your comments have been shared with our management team for review and follow-up. If you would like to discuss this further, please don’t hesitate to contact us directly. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the future. Sincerely, Demi, Sales and Marketing Coordinator

Customer review rating 5.0/5

Donna W. Couples - Confirmed reviews ALL

Food wonderful

Dear Donna, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

Customer review rating 4.0/5

Michael M. Friends - Confirmed reviews ALL

One night stay with friends before going to a show

Dear Michael, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

Customer review rating 5.0/5

Damian T. Business - Confirmed reviews ALL

Rooms were clean and comfortable. Staff professional and welcoming. Centrally located.

Dear Damian, We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Demi, Sales and Marketing Coordinator

Customer review rating 2.5/5

Tonia M. E. Business - Confirmed reviews ALL

You don't even leave pens in the room to fill out the breakfast form. Everything is so minimal. I don't enjoy the room with sliding door directly onto bathroom either

Dear Tonia M., We very much appreciate your comments regarding your stay at the Novotel Brisbane South Bank. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We would like to apologize for any inconvenience experienced during your stay. I made sure to forward your comments to our Department Managers to review and address your concerns regarding the issues raised. If you would like to discuss this further please do not hesitate to contact us. Thank you again for sharing your experience, and we hope to have the chance to better serve you in the future. Sincerely, Demi, Sales and Marketing Coordinator

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,791 reviews 9/10 Location
  • 2,742 reviews 8/10 Room
  • 2,592 reviews 8.7/10 Service
  • 66 reviews 3.9/10 WiFi
  • 1,111 reviews 7.4/10 Comfort
  • 1,073 reviews 7.6/10 Cleanliness
  • 767 reviews 7.9/10 Breakfast
  • 554 reviews 7.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in South Brisbane