ibis Styles Johor Iskandar Puteri 3 stars

Dear Ms. Hazlina, Thank you so much for your wonderful feedback and for giving us a perfect score! We’re delighted to hear that your stay exceeded your expectations and that you found our hotel to offer more than you anticipated. It’s especially encouraging to know that you enjoyed our friendly and welcoming team, as well as the cleanliness and comfort of your room and our breakfast selection. Your kind words are a great motivation for all of us to continue delivering memorable experiences to our guests. Thank you once again for choosing ibis Styles Johor Iskandar Puteri. We truly appreciate your recommendation and look forward to welcoming you and your family back for another enjoyable stay. Best Regards, Jane Soh Front Office Manager

Dear Ms. Nurliza, Thank you so much for your wonderful feedback and for giving us a perfect score! We’re delighted to hear that we were able to accommodate your request for a high-floor room and that you enjoyed the friendly and attentive service from our team. It truly means a lot to know that ibis Styles Johor Iskandar Puteri will be your go-to hotel whenever you visit JB. Your kind words will certainly be shared with our team as encouragement to continue creating memorable stays for our guests. We look forward to welcoming you and your family back again soon for another amazing stay. Until then, have a safe journey and see you again in JB! Best Regards, Jane Soh Front Office Manager

Dear Ms. Noor F. A. M. R., Thank you very much for your wonderful feedback and for awarding us a perfect score of 100/100. We are delighted to know that you had a comfortable stay and found your room well equipped with all the necessary amenities. It is especially heartwarming to hear about the kindness and helpfulness of our receptionist. We will certainly share your lovely comments with our team, as recognition such as yours is a great encouragement to our colleagues. We are also pleased that you enjoyed our breakfast, cleanliness, Wi-Fi, and overall service, and that you appreciated our commitment to sustainability. Thank you for your recommendation and for choosing to stay with ibis Styles Johor Iskandar Puteri. We look forward to welcoming you and your loved ones again for another pleasant stay. Warm regards, Jane Soh Front Office Manager

Dear Mr. Mohamed S., Thank you very much for taking the time to share such detailed feedback with us. We truly appreciate your kind words about Uncle Guna. We are glad to know that his warm hospitality and willingness to assist made such a positive impression on you and your family. We also appreciate your honest feedback regarding our current Security team. We will share your comments with the team and reinforce the importance of being welcoming, proactive, and attentive to our guests, particularly when assistance with luggage is required. Your feedback is very valuable to us, and we will certainly take it into consideration as we continue to improve our guest service standards. Thank you once again for your feedback and for giving us the opportunity to improve. We hope to welcome you back again in the future and provide you with the warm and welcoming experience you remember. Best Regards, Jane Soh Front Office Manager

Dear Mr. Hun C. P., Thank you for taking the time to share your detailed feedback following your recent stay with us. We sincerely regret that your experience did not meet your expectations, especially as a valued ALL Gold member and a guest who has stayed with other Accor hotels. Please accept our sincere apologies for the shortcomings you encountered, from your arrival experience and the lack of a warm welcome, to the service at the front desk, the limited breakfast selection, the lift maintenance, the condition of the car park, WiFi performance, and the cleanliness issues in your bathroom. Your comments are concerning and do not reflect the level of hospitality we strive to provide. We also appreciate your feedback regarding our sustainability initiatives. Our intention is to encourage responsible practices while ensuring our guests remain comfortable, and we are sorry that our approach made you feel uncomfortable. Your comments have been shared with our management team for review. Your feedback has been communicated to the relevant department heads to strengthen staff training, improve service presence at the front desk, review our breakfast offerings, and address the maintenance and cleanliness concerns you highlighted. We truly value your candid feedback, as it helps us identify areas where we need to improve. We hope you will consider giving us another opportunity in the future to provide you with the welcoming and enjoyable experience you rightfully expect from an Accor hotel. Best Regards, Jane Soh Front Office Manager