Mercure Warwickshire Walton Hall Hotel & Spa

Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 2,042 reviews

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Description

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

ALLSAFE approved hotel

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON, WELLESBOURNE
CV35 9HG WALTON
United Kingdom

Telephone +44 1789 842424

Fax +44 1789 470418

  • STAGECOACH FROM STFORD:  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS:52.169574, -1.582747

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Oranges and Lemons Brasserie

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,042 reviews

TripAdvisor Rating  3.5/5  3,716 reviews

Disappointing, and unsatisfactory

TripAdvisor rating 2.0/5

1960mikeE TripAdvisor review

The initial room we were given was horrible. I have stayed in better, bigger, cleaner rooms in a travel lodge for half the cost of this hotel or less. The plug in bath had been pulled out and was in soap holder. There was a faulty light in the bathroom and the surfaces were not clean. In the room itself the window sills dirty. There was nowhere for two people to put clothes other than tiny wardrobe (no shelves, no drawers, only hanging) which already contained a battered and bent rickety ironing board. After complaining we were upgraded to room 4 in 16C hall. A completely different building. However we were left to try and find the room on our own. The room was better, and much bigger, but tired and somewhat dilapidated. The carpets had stains. The windows were filthy on the outside, I doubt if they had been cleaned in 6 months. Again nowhere to put clothes other than a small hanging space in a wardrobe, we will be living out of our suitcases. Breakfast the following morning was an completely underwhelming experience, with poor, matter-of-fact service, and luke warm food. To end it all, when we got back to our room that evening we found that there was a disco for a wedding reception going on immediately below our room which didn’t finish til 1am. All in all, a very poor stay. Not good at all. Will not stay at a Mercure again.

Good afternoon Mike, Thank you for taking time to review Walton Hall. We are disappointed that you did not enjoy your stay with us and have stated that you would not return. We are at present developing our new team members many of whom came to us with no experience, we have put in a great deal of initiatives over the past month or so and we havestill more to implement so we do hope that you will reconsider. Kind regards Sharon Wood Operations Manager

Good location very good facilities

Customer review rating 3.5/5

Dean A. Couples - Confirmed reviews ALL

Very facilities good location No fridge in room Food was poor

Dear Dean Glenn A., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon Wood Operations Manager

Poor value

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Our room was too small. The windows could not be opened. There was no hand soap in the bathroom. Toilet seat hinge was broken. At my car club's gala dinner on Saturday night, I and many others ordered roast beetroot and goats cheese salad but were given a Caesar salad with no explanation. Decaf tea and coffee offered but not delivered.

Dear Michael B., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon Wood Operations Manager

Great weekend

Customer review rating 4.5/5

Ladycaph Families - Confirmed reviews ALL

We had a fabulous stay here many years ago (spa break) so when we were invited to a wedding at Walton Hall, we were delighted to return! The Check-in process was easy enough and the staff were very friendly and helpful, even thought the place was extremely busy! We were pleased to find that this time our room was in the hotel - the room itself was absolutely fine! Spacious and clean with a very comfortable bed! Bathroom was spotless with lovely fluffy towels! The food - both at the wedding and at breakfast was spot on! The staff were great throughout - all very accommodating and friendly yet still professional! The wedding itself was class! The venue is just beautiful and a great backdrop for photos! Parts of the hotel and hall need updating but that didn't detract from a great weekend! Thank you for a lovely stay and for helping so many of us make some fab memories!

Dear Rorry P., We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon Wood Operations Manager

Tired hotel

Customer review rating 3.5/5

Helen S. Couples - Confirmed reviews ALL

Nice bedroom but bedside light fixing broken, bulb not working in standard lamp, old looking bath and no bar of soap, even after asking for one.

Dear T S., Thank you for taking the time to tell us about your experience at the Mercure Warwickshire Walton Hall Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sharon Wood Operations Manager

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