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Mercure Warwickshire Walton Hall Hotel & Spa 4 stars

Customer review rating 3.9/5 7,030 reviews

ALLSAFE approved hotel

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Mercure Warwickshire Walton Hall Hotel & Spa
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+ 21 Services

Hotel extras

  • Set in 65 acres of unspoiled Warwickshire countryside

  • 16th century Grade II listed building with original features

  • 22 fully-equipped function rooms which hold up to 180 guests

  • Orangeries and Lemons Brassiere

  • Leisure facilities including gym, swimming pool and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 22 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Warwickshire Walton Hall Hotel & Spa

WALTON
WELLESBOURNE
CV35 9HG walton
united kingdom

Tel: +441789842424

Fax: (+44)1789470418

Check-in from 15h00

Check out up to 11h00

  • STAGECOACH FROM STFORD :  18A WELLESBOURNE

  • By plane

    BIRMINGHAM At 45.06km / 28 miles

  • By train

    WARWICK PARKWAY At 16.09km / 10 miles

GPS :52.169574, -1.582747

Our accommodation(s)

The bedrooms in the Hotel are comfortable and modern in design. The bedrooms in the Hall are spacious and individually designed with your comfort in mind. All rooms have complimentary WiFi, TV and tea and coffee making facilities.

Classic Double Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Classic Twin Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Privilege Room

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Superior Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering
Rooms

Our restaurants and bars

Oranges and Lemons Brasserie

Type of cuisine: International

Enjoy a mouth watering meal in our Brasserie with contemporary design with French doors opening out onto the terrace.

Oranges and Lemons Bar

Non contractual photo

Come along and enjoy a light lunch or snack in our bar which has French doors opening out onto the terrace.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 262

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Mercure Warwickshire Walton Hall Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

7,030 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,437 reviews

Tip Top

Customer review rating 5.0/5

Anonymous Business - 09/05/2021 Confirmed reviews ALL

Easy and professional

Well run

Customer review rating 4.5/5

Tom Business - 06/05/2021 Confirmed reviews ALL

Great apart from hard mattresses

Friendly , Helpful Staff - Rooms are a little outdated

Customer review rating 4.0/5

Sarah Business - 05/05/2021 Confirmed reviews ALL

Staff were really helpful and friendly. The rooms could do with updating but were clean and tidy.

Wrong description on website

Customer review rating 0.5/5

Francis C. Families - 05/05/2021 Confirmed reviews ALL

I booked your hotel to spend some time with my 3 children , on the website there was nothing about the swimming pool been out of use and this upset the children as we only booked your hotel because of the swimming pool . Deeply dissatisfied with that as it means I payed £209 for basically a room.

Good stay in a beautiful, rural but easily accessible location.

Customer review rating 3.5/5

Is Families - 05/05/2021 Confirmed reviews ALL

We enjoyed it, however it was let down by both bathrooms in our apartment. Water came out of the shower head in all directions it was difficult to manage and extremely stiff to turn on. The other shower was extremely small, I felt there was hardly enough room to wash, especially with the shower curtain getting in the way.

Gym is still closed, beds are Lumpy!

Customer review rating 1.5/5

Ekene I. Business - 04/05/2021 Confirmed reviews ALL

Booking.com listed the gym open...it was not, main reason I booked this hotel as I needed to train for work! Every other gym in the UK is open! Bed was lumpy and uncomfortable, bath and shower falling apart. Bridge was shut and map made no sense for alternative route!

Great staff and location

Customer review rating 5.0/5

Craig P. Business - 30/04/2021 Confirmed reviews ALL

10/10

Dirty, run down, not Covid safe!!

Customer review rating 1.0/5

A.p Families - 27/04/2021 Confirmed reviews ALL

The area and views were lovely, but unfortunately the room was dirty and not covid safe. There were many areas that needed attention within our family room, but most of all it was apparent it had not been cleaned very well. We found bits of food around the sink, plates were dirty, old medication bottle in cupboard from previous guest and dirty wine glasses with stained red wine in the bottom where they had been put away unwashed. This is 100% unacceptable and my online reviews and pictures will be accurate for our stay.

Dear AP Thank you for taking the time to complete the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments in relation to your apartment and will discuss the issues you have raised with my Housekeeping Manager for further investigation. I apologise if your experience had a negative effect on your stay with us at Walton Hall. I can assure you that guest feedback, both positive and negative is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently provide a superior service. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and we look forward to welcoming you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager

Dirty Rooms

Customer review rating 0.5/5

Mr D. R. Business - 25/04/2021 Confirmed reviews ALL

Poor

Dear Mr R. Thank you for taking the time to complete the Voice of the Guest survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I am disappointed to read your comments in relation to bedroom 105 & 108 and will discuss the issues you have raised with my Housekeeping and Maintenance Managers for further investigation. I apologise if your experience had a negative effect on your stay with us at Walton Hall. I can assure you that guest feedback, both positive and negative is invaluable to us as it enables us to highlight ways in which we need to improve our services to ensure that we consistently provide a superior service. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and we look forward to welcoming you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager 01…24

Amazing Stay

Customer review rating 4.5/5

Gareth Couples - 21/04/2021 Confirmed reviews ALL

Booked a one night stay as visiting family in area, plus my partners birthday - amazing venue, lovely grounds to walk around , we got lucky with a sunny weekend All room service that we ordered was amazing, pizza and burgers that you could tell were made to order Room was fantastic , upgraded to two bed apartment , I guess because they were quiet Breakfast was taken on the room patio in the sunshine - beautiful Will definitely stay again

Dear Gareth, We very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very lucky at Walton Hall to have the Self catering apartments as due to the pandemic, only key workers on essential travel are allowed to stay in fully serviced hotel accommodation. I am pleased that you enjoyed your take away food too. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Loved it!

Customer review rating 5.0/5

Anonymous Families - 20/04/2021 Confirmed reviews ALL

Beautiful hotel, spacious self-catering accommodation, lovely location, helpful staff

Beautiful accommodation, we'll be back

Customer review rating 4.5/5

Daniel Families - 17/04/2021 Confirmed reviews ALL

Wonderful stay, very professional staff, the accommodation was spotless, the grounds were stunning.

Customer review rating 2.0/5

Mrs E. Families - 17/04/2021 Confirmed reviews ALL

Understanding limitations of covid we needed somewhere to stay to visit ill relative so booked self catering apartment. Location/setting lovely but rotting/broken window frames, damp ceilings, cobwebs, leaking sink in old building not as shown on website so disappointed.

Dear Hannah Thank you for taking the time to complete the survey sent to you with regards to your recent stay at Mercure Walton Hall Hotel and Spa. At Walton Hall, the team and I strive to provide a memorable service experience and your feedback is very important to us. I am disappointed to read your comments in relation to The Falcon Apartment and will discuss the issues you have raised with my Housekeeping and Maintenance Managers for further investigation. I will personally ensure that where possible improvements are made. Thank you once again for taking the time to contact us and please be reassured that I will take your comments on board. I do hope that this experience will not deter you from visiting us again at Walton Hall and I hope to welcome you in the future. If you would like to discuss anything in further detail please do not hesitate to contact me. Yours sincerely, Joanne Hammick General Manager 01…24

Amazing location, and the Venue and staff are amazing.

Customer review rating 5.0/5

Steven G. Business - 06/04/2021 Confirmed reviews ALL

First rate, I felt covid safe and still enjoyed a 5* experience. I will be back.

Well located friendly staff plenty

Customer review rating 5.0/5

Zen Business - 30/03/2021 Confirmed reviews ALL

Food was great, staff were welcoming and the grounds were beautiful

Dear Zen, I very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with the team. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Best regards Joanne Hammick General Manager 01…24

good stay

Customer review rating 5.0/5

Alan C. Business - 27/03/2021 Confirmed reviews ALL

beautiful building, needs a bit of maintenance, eg room 312 towel rail didn't work, air con didnt work, bed side light falling off, but apart from that everything was fantastic, really enjoyed my stay and will be returning soon, great staff and everyone doing the best they can during covid 19

Great location

Customer review rating 4.0/5

Anonymous Business - 26/03/2021 Confirmed reviews ALL

Lovely location, staff were amazing, very friendly and professional. Let down by the standard of the room. Missing plug in bath, crack in bedside light glass, missing television channels. Rooms seemed a bit tired

Dear Jordan, I very much appreciate your comments regarding your stay at the Mercure Warwickshire Walton Hall Hotel & Spa. I have noted the room maintenance issues and I am excited to be reintroducing the maintenance and grounds team back to the hotel in April. Your points will be dealt with as necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanne Hammick General Manager 01…24

Amazing location

Customer review rating 5.0/5

Richard S. Business - 23/03/2021 Confirmed reviews ALL

Could not fault anything

Comfortable & safe

Customer review rating 4.0/5

Lynn B. Solo - 20/03/2021 Confirmed reviews ALL

A very comfortable, clean and well furnished room. Lovely helpful & professional staff.

Disappointed with the menu

TripAdvisor rating 4.0/5

lovedolphin100 17/09/2020 TripAdvisor review

The spa was a excellent experience and the room was nice and clean but the food was disappointing, the menu was not what I expected from a 4 star hotel. The grounds were lovely and are good for walking.

Thank you for your review, I am pleased you enjoyed your stay at the Mercure Walton Hall Hotel. We are pleased to be open now after lock down and the limited menu available is designed to provide popular food that pleases the majority. I am sorry this was not what you expected of the Oranges and Lemons Bar and Restaurant however i am pleased to read that you found the rest of your experience to be agreeable. The menu changes frequently as we edge ever closer to 'normality' and we hope that the bistro style menu will be back soon. Kind regards Joanne

Our most recent 20 reviews

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