Mercure Dartford Brands Hatch Hotel & Spa

Mercure Dartford Brands Hatch Hotel & Spa 4 stars

TripAdvisor rating 3.5/5 610 reviews

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Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

ALLSAFE approved hotel

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

Telephone +44 1474 854900

Fax +44 1474 853220
  • By plane

    LONDON CITY AIRPORT At 38.62km / 24 miles

  • By train

    SWANLEY At 4.7km / 2.92 miles

GPS:51.358815, 0.25235

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our accommodation(s)

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  610 reviews

Amazing

TripAdvisor rating 5.0/5

265ryan22 Couples - TripAdvisor review

Reception staff ok but not very smiling or happy to be their I checked in to my room which I was checked in to a dirty room then was checked in again to Someone else’s room I then saw a lady Who was working for house keeping which I asked for help and im sure her name was Lucia something like that she took us down to reception carried are bags for us then when checked in to are actually room helped us with all the bags and made sure we had everything and if their was anything we needed I would like to say a huge thank you to the housekeeping team cleaning all the rooms and always smiling away and when asking to get to spar or reception always happy to help and get us things I have to say room was very clean and smelled their house keeping staff are excellent shame they don’t treat them right ! All I will say is the rooms could do with some painting or some refurbished but rather than that it was lovely in the room shame about reception checking us in to dirty room twice but let’s hope when we stay their again they get it right and not keep blaming on their housekeepers ! Thank you Lucia and housekeeping team 10/10

Dear Guest, Thank you for your feedback. I am so pleased to read your comments about Lucia and the housekeeping team. Thankfully they resolved a poor situation with a mix up of bedrooms. We are working on improving the over all look of the bedrooms and corridors and changes will be happening soon so please watch this space. We look forward to welcoming you back to the Mercure Brands Hatch Hotel again very soon. Kind Regards Paul Murphy General Manager

Mercure hotel dartford

TripAdvisor rating 5.0/5

Reeceyboy17 Friends getaway - TripAdvisor review

Absolutely loved my stay at mercure hotel dartford all thanks to a wonderful lady called Mandy honestly she made it feel like I was important and appreciated definitely would recommend going to stay there thank you so much Mandy for everything you really are an amazing lady ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Dear Guest, Thank you for your amzing feedback about Mandy. She will appreciate your comments so much. We hope to see you at the Hotel again soon. Kind Regards Paul Murphy General Manager

Disappointing

TripAdvisor rating 1.0/5

Wander65678804450 Couples - TripAdvisor review

Having a fond memory of this hotel I book to stay last weekend with my partner. Standards have dropped ! Dramatically ! A fairly expensive few for a two night stay, breakfast not included ! Room was ok, but towels were in short supply and only one pillow each on the bed ! The hotel felt tired and lacking the buz that I’d remembered on previous stays. Left disappointed and sad. Would be rushing back !

Dear Guest, Thank you for your feedback. Please accept my apologies for any inconvenience during your stay. There was a problem with our linen supplier that was beyond our control. We tried to limit the damage as much as possible and completely understand any frustrations you may have had. Please contact us on ha0i7@accor.com and we will happily discuss a return visit at a discounted rate as an apology. Kind Regards Paul Murphy General Manager

Hotel

TripAdvisor rating 3.0/5

mandygrayson1 TripAdvisor review

We have stayed many time in the last two years have to say the hotel is starting to look tired hall carpets faded walls need painting shame as like the place, the reception staff are great but like everywhere else not enough cleaning staff

Dear Guest, Thank you for your feedback and custom over the last few years. Please be assured that we are listening to our guests and works have already been approved to replace some of the bedroom and corridor carpets in the next couple of months. I hope you next time you stay you will see the changes we are trying to make. Its very important to us that we improve the product and service. We look forward to seeing you again at the Hotel very soon. Kind Regards Paul Murphy General Manager

2 night away

TripAdvisor rating 2.0/5

babipippin Friends getaway - TripAdvisor review

Food was awfully cold and a power cut that meant we had no tv for the time we was there it was horrible as we had to use our own data spend more money and just couldn't relax also emailed with no response

Dear Guest, Thank you for your feedback. Please let me apologise for any inconvenience caused to you during your stay. Unfortunately we had a power cut due to the extreme temperatures that weekend. It affected the whole area surrounding the Hotel. UK power networks kept us informed and the power was restored after a short time. This did have an impact on the TV's however this was rectified within a short time. I am disappointed to read that you didnt receive a response to your email. We response to all feedback whether online or direct. If you booked through a 3rd Party then we do not receive it at times. Please send your email to ha0i7@accor.com and we will investigate further and come back to you. Best Regards Paul Murphy General Manager

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Other web-users rate our hotel

  • 230 reviews 8.1/10 Location
  • 665 reviews 4.7/10 Room
  • 586 reviews 6.9/10 Service
  • 7 reviews 5.6/10 WiFi
  • 317 reviews 3.6/10 Food
  • 289 reviews 3.2/10 Cleanliness
  • 276 reviews 5.1/10 Comfort
  • 197 reviews 5.8/10 Breakfast

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