Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Name: Mercure Dartford Brands Hatch Hotel & Spa
Address: DARTFORD, DA3 8PE, UNITED KINGDOM
Telephone: (+44)1474854900
Rating: 3.9

Customer review rating 3.9/5 3,038 reviews

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Mercure Dartford Brands Hatch Hotel & Spa

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+ 15 Services

Mercure Dartford Brands Hatch Hotel & Spa

Hotel for travellers looking for local and authentic experiences

The 4-star Mercure Dartford Brands Hatch Hotel & Spa is set amongst beautiful countryside, making it a great option for those looking to relax and explore. Brands Hatch Motor Racing Circuit is a short drive away, and London Golf Club can also be reached in just a few minutes. After a busy day of exploring, guests are welcome to unwind in the health club, which features an impressive indoor pool and a modern gym. Our Classic, Superior and Privilege room options are designed with style and comfort in mind.

Guests are welcome to enjoy a Brasserie meal in Genevieve's restaurant, which caters to families, couples and groups with its modern and relaxed atmosphere. Sport-fans will love the motorsport themed bar, which overlooks the Brand Hatch Racing Circuit. The hotel boasts 15 fully-equipped meeting rooms and a large, bright events space which can accommodate up to 270 comfortably, making it a great option for business conferences as well as wedding receptions and special occasions.

Hotel extras

15 fully-equipped meeting rooms for up to 270+ guests
Motorsport-themed bar dedicated to Brands Hatch
Popular wedding and events venue
Leisure facilities including indoor swimming pool and gym
In-house bar & restaurant serving authentic local dishes

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
Languages spoken at the hotel
- Spanish
- Polish
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 10AM (Paying) Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / Ironing Paying

Swimming pool
- Pool
- Indoor heated pool
Fitness centre
Well-being
- Jacuzzi
- Massage (Paying)
- Sauna

Breakfast Paying
1 Restaurant(s)
3 Bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00-0:00
- Opening hours : Week-end 0:00-0:00
Snack & beverage machine Paying

18 Meeting room(s)
Copy/print service available

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE dartford
united kingdom

Tel: +441474854900

Fax: (+44)1474853220

Check-in from 14h00

Check out up to 12h00

By plane
LONDON CITY AIRPORT At 38.62km / 24 miles
By train
SWANLEY At 4.7km / 2.92 miles

GPS :51.358815, 0.25235

Our accommodation(s)

Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.

Classic Double Room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Classic Twin Room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Double Bedroom

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Privilege Double Room

Max. number of persons: 2
Area: From 15 m² / 161 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Family Double Room with Sofa Bed

Max. number of persons: 3
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Our restaurants and bars

GENEVIEVES

Type of cuisine: Brasserie

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

RACING

Come and along and enjoy from a selection of beers, refreshing drinks, snacks and light meals.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

FOYER BAR

Located in the main reception area the Foyer bar is open until 22:00 daily, serving bar snacks and light meals throughout the day.

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

RACING BAR

Themed in true Brands Hatch style, our atmospheric Racing Bar is available to unwind, catch up with friends and watch sports.

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed

Your meetings and events

Our meeting rooms

Number of meeting rooms: 18
Maximum size: 207 m²
Maximum capacity: 350 people
Maximum banquet capacity: 270 people

Find out more

Disappointed

warkim83 15/09/2021 TripAdvisor review

This hotel should not be rated 4* . On arrival we did not feel welcome by quite hostile receptionists. Doors were left open to private parts of hotel which were not safe for children walking about. Rooms were not cleaned during our two night stay. A wasp nest was in our room . This hotel was certainly not worth the money

Dear Guest, Thank you for your feedback. I am disappointed that you felt that the receptionists were hostile. This is certainly not the impression that the reception team give to our guests. Our Receptionists are friendly and welcoming so they will be very disappointed to see your comments. Just to clarify there was not a Wasps nest in your room. Unfortunately a few wasps have got into your room during the day with the window being open. This shouldn't happen however we are situated in quite a rural area so it can happen that insects come through when windows are open. The team did their upmost to help you and your friends on that day. The Housekeeping team have been informed of this so that they will carry out better checks when cleaning rooms. You were fairly compensated for this after your first night. Rooms are being cleaned on a request basis only due to the safety of our guests and staff. My Apologies for any inconvenience caused during your stay and I hope that you change your mind about staying with us in the future. Best Regards Paul Murphy General Manager

Room good , food awful.

Idris992 22/08/2021 TripAdvisor review

If you're going to Brands Hatch circuit this hotel is 2min walk. The room we stayed in was clean tidy, the only thing missing is a mini fridge. Now we get to the bad. The food in the evening was terrible. If we hadn't pre paid in a package , would have gone elsewhere. £25 per person if not in package for poor quality buffet . People who didn't have package deal were asking for refunds and I don't blame them. Saying that the breakfast was good , full English and continental options available. I will stay here again because of the location. But only on B&B . Hope this helps.

Dear Guest, Thank you so much for your feedback. My apologies for the buffet options on the evening on your stay. The Hotel will be offering a buffet option on certain days due to business levels but we always ensure that the choice represents good value. I was glad to hear that you enjoyed your Breakfast. I look forward to seeing you at the Hotel in the future. Kind Regards Paul Murphy General Manager

Very average

Neal112 Business - 03/08/2021 TripAdvisor review

The bedroom looked tired in places and the current lining was torn in places. Reception staff were friendly and helpful. Except it would have been helpful to know meals could only be ordered up to 8.45pm. Menu a bit limited and expensive for the quality of the food.. Good breakfast except the coffee machines were not working properly on both mornings. The dining room looks tired and a bit uninviting.

Dear Guest, Thank you for your feedback. We will investigate the room Lining to ensure that it is in good condition. The dining room is currently in the process of being decorated. We welcome all feedback whether positive or negative and this shows that we listen to our guests to try and improve our services. I hope to see you again at the Mercure Brands Hatch Hotel in the future. Kind Regards Paul Murphy General Manager

Poor Customer Service

Flyer189113 26/07/2021 TripAdvisor review

I was given a room without AC, was unable to sleep. Call front desk and was put on hold for more than 30 minutes without a word, not even hello or hold. Please don’t go there if you’re looking for a 4 star hotel, premier inn is far better.

Dear Guest, Apologies for any inconvenience caused on your stay. We do have fans available at Reception. I can only assume that the reception team misplaced your call and didn't call you back which I can only apologise for. This must have been human error. Best Regards Paul Murphy General Manager

Great location, unfriendly staff

michaelO4570QP Business - 19/03/2021 TripAdvisor review

We are on the road every week, I have stayed at Brands Hatch hotel many times, we go there as it is handy to the race track, I must say that the last three times we have been there that the staff on reception are terrible, completely unfriendly, unhelpfull and are in general have an attitude that makes you want to turn around and go somewhere else. I thought at first it was just me but each time since I get the same terrible reception from the place, I wish someone would do something about it. The room looks like it had recently been renovated but poorly done, the tiles where falling off the bath panel, the paint was flaking off the ceiling, one miserable soap, two miserable tea bags and no coffee, place looks like that are on an economy drive.

Dear guest, Thank you for taking the time to share your feedback. I am very disappointed to read your comments regarding the team. If you would like to contact me directly to give more information, I will investigate the matter further. Best Regards Paul Murphy General Manager

1st COVID stay

Enever 25/02/2021 TripAdvisor review

This is our first hotel stay since the COVID outbreak started. Unfortunately we had a funeral to attend the next day and we weren't sure what to expect. As it turned out we were looked after superbly, starting with a courtesy call in the week preceding our visit which helped set the scene and manage our expectations. On arrival everything was incredibly well organised and we felt totally safe. The staff looked after us incredibly well. Nothing was too much trouble even allowing us to check out late knowing that we had to kill time before the funeral. Our sincere thanks go to everyone involved with our stay. You made a difficult time much easier to bear.

Dear Enever, Thank you for taking the time to give us your feedback. We are just sorry that it had to be in such difficult circumstances. Please accept our sincere condolences. I am glad that the team made your stay as comfortable as possible. During these times, we ensure that our guests have as much information as possible before travelling. I hope to see you at the Mercure Brands Hatch in the future. Kind Regards Paul Murphy General Manager

Excellent service

B5221EThelenr 23/10/2020 TripAdvisor review

We have stayed at the Mercure twice in the last few weeks. The first time we were allocated a room on the ground floor. We asked to be moved and we then had room 283 which was overlooking the courtyard. On our second visit we asked for the same room and were granted our request. The staff were extremely helpful, the spa was lovely and felt safe. The lighting at night was inadequate hence the low score.

Dear Guest, Thank you very much for your positive feedback. It was great to hear that you had such a lovely stay. Please feel free to contact me directly to look into the lighting situation further so that we can investigate the problem. I hope to see you at the Mercure Brands Hatch Hotel in the future. Kind Regards Paul Murphy General Manager

Great Hotel for Brands Hatch Circuit

dadshead 27/09/2020 TripAdvisor review

Stayed at the hotel for a race meeting at Brands Hatch and thought was a very good stay. Yes ok was a little bit disappointed with the breakfast offer, thought the hotel could have offered more but was adequate, the restaurant and room service was up to the usual high standard. The hotel itself and the room was very clean and with the hand sanitiser throughout the building I felt totally safe whilst I stayed there. I received a very warm welcome as I always do here and will have no hesitation in staying again soon.

Dear Dadshead, Thank you so much for your feedback and I am really glad to see that you enjoyed your stay and I look forward to welcoming you back to the Mercure Brands Hatch in the future. Kind Regards Paul Murphy General Manager

Racing

nicholasj1972 05/08/2020 TripAdvisor review

I would like to say that the staff did a really good job at making sure our needs were met.considering the changes that are happening at this present time. I was however a little disappointed with the TAKE AWAY breakfast. Had I of known it would of been a roll in a bag I would not of bothered.I was thinking maybe it would of been a room service breakfast!!

Dear Guest, Thank you very much for your positive feedback about your stay last weekend. During these difficult times we are trying to do as much as we can to meet all of our guests needs. I am sorry that you were disappointed with the takeaway breakfast. Unfortunately at the present time we cannot offer a full buffet breakfast due to the current situation. We are trying to offer a suitable alternative that our guests can be happy with. We hope to see you again at the next track event. Kind Regards Paul Murphy General Manager

Healthcareguy20 01/08/2020 TripAdvisor review

Over all the stay was ok, breakfast was a big let down, no one advised us of the breakfast arrangements. The pool was out of action and the room service was cold on arrival. The rooms needed some maintenance issues rectifying as well. The hotel was quite which was nice and the service was great.

Lovely stay

Keeley A. &. B. F. Couples - 30/03/2020 Confirmed reviews ALL

Was a lovely place to stay, food was fantastic... best hotel I’ve ever stayed in, will definitely be back to enjoy a spa weekend

Dear Keeley, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe. Mandy Lockwood Front of House Manager

Welcoming

Pb Business - 26/03/2020 Confirmed reviews ALL

Overnight stay for business. Check-in was good; room was clean and tidy; restaurant was okay.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive constructive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. I will certainly address the room and coffee standards with the relevant departments. Thank you again for sharing your experience, and we hope to be able to welcome you back soon. Stay safe.. Sincerely, Mandy Lockwood Front of House Manager

Excellent Location and Services

Joy Friends - 21/03/2020 Confirmed reviews ALL

Checked in with no single hassle, staff at the reception desk were absolutely friendly, polite and helpful. My experience at the Mercure hotel was world class.

Dear Joy, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the personal mention, it makes my job worth while knowing that you had a great time and spent a lovely birthday celebrating with "the Girls" and certainly hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Convenient for circuit

Mr. P. Solo - 21/03/2020 Confirmed reviews ALL

Friendly staff, room clean but overall the hotel is shabby and showing its age. The bar and restaurant furniture is old and scuffed, the food is average and expensive. Breakfast is "buffet" style with low quality ingredients. The hotel is a reflection of the guests, like myself, who want a bed and food for one night before attending a track day. The overall cost of £72 + breakfast could be considered reasonable for the convenience.

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Dartford Brands Hatch Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mandy Lockwood Front of House Manager

Well positioned and good value

Jonathan L. T. Business - 21/03/2020 Confirmed reviews ALL

Useful find for a conference nearby. Good food and facilities. Very comfortable room.

Dear Jonathan,, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Excellent!

Shaun A. Solo - 20/03/2020 Confirmed reviews ALL

I have stayed here several times when racing or testing at Brands Hatch Circuit and it has always been a pleasure. This time was no exception, although I did have a very early start and so couldn't enjoy their great breakfast! The staff are always friendly and helpful and greet you with a smile. Staying here has encouraged me to book other Mercure hotels too, which were just as good!

Dear Shaun, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Very comfortable

Costas C. Business - 20/03/2020 Confirmed reviews ALL

Enjoyable

Dear Costas, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. I do apologise that you did not receive your welcome drink as part of your ALL loyalty, I will personally keep an eye on any future reservations to ensure that this is not missed on your future bookings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Awesome stay

Morne M. Business - 20/03/2020 Confirmed reviews ALL

The hotel was well located, rooms spacious and clean, staff very friendly and helpful.

Dear Morne, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our new loyalty members. Hope you are now safely back home in South Africa and enjoying wearing your shorts again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Always enjoy it here

Mandy G. Couples - 20/03/2020 Confirmed reviews ALL

Found the set menu this time quiet limited

Dear Mandy, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback from one of our loyal members and may I take this opportunity to thank you for your continued patronage. So glad after that slight hitch on your recent stay hasn't stopped you from returning to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Good stay

Brad Business - 20/03/2020 Confirmed reviews ALL

Good stay at the hotel

Dear Brad, We very much appreciate your comments regarding your stay at the Mercure Dartford Brands Hatch Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mandy Lockwood Front of House Manager

Our most recent 20 reviews

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