Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Never again. Dirty, smelly and in urgent need of updating. Endless whining noise coming from somewhere all day and night, some sort of alarm maybe? Clicking and humming from the heating/cooling system every 10 minutes or so which would have been enough to keep me awake even if the rock hard and lumpy mattress and concrete pillows hadn't well and truly ensured a sleepless couple of nights. Bed linen tired and ripped and bed poorly made. The room was dusty and in need of a refurb or a deep clean at the very least. Bathroom had cracked tiles and mould. Corridors smelly with stained and knackered carpets. Overall a complete joke. I'd avoid at all costs and spend your money elsewhere.

Filthy, falling apart, NOT A SPA BREAK!!!! SHOULD JUST BE CLASSED AS HOTEL HAS A POOL. SPA BREAKS ARE MEANT TO BE A RELAXING, REFRESHING EXPERIENCE. no where to relax, filthy and smelly, robes that don't even belong to hotel, bugs by the spa, steam room disgusting and management need to go back to school

I’ve enjoyed spa experiences before but this was not one of those. Disappointing facilities and lack of thought by what could be offered. The staff were absolutely lovely and did their very best but the facilities are tired and need repair and a make over. I understand why management want to sweat the assets of a hotel by offering separate spa days for non guests but a little extra thought would have made it better. It’s okay if you are paying for an anyway but as a separate spa experience? No, save your money and go elsewhere

The hotel is well located close to Dartford and South London, rooms are nice. 2 of our 4 rooms had no heating, one had a faulty lock on the main door, all when reported seemed to be a nuisance. The biggest issue was the restaurant and staff. No heating in the restaurant, but no apology or additional heaters. Service very slow, only one member of staff again with no apology. When the food arrived it was good, but it didn't make up for the other issues. At Breakfast again the service was poor, having to wait for someone to take numbers, no explanation of how it worked, etc, no milk in the coffee machine. We ate in the restaurant 2 days running and had two breakfasts, the service on all occasions was poor.

Lovely room, very clean although room was quite cold. Hotel was very clean. Breakfast of an average quality.