Mercure Dartford Brands Hatch Hotel & Spa 4 stars

We booked a hotel and spa experience. From the moment we arrived, the staff were courteous and attentive and made sure we had everything we needed. The spa, albeit cold to begin with, was really relaxing and had everything a spa could want to have. Our room was fantastic, very good size for 2 of us! We did need to ask for more teabags and milk, as 4 was definitely not enough, but reception were more than happy to provide us with more. Our meal was delicious, and breakfast was very generous! Would 100% come back for another stay. Easy to find, parking on site and great value for money. Could not fault a thing!

Sent wrong direction to room on arrival and only had key entry to room for one night but stayed for two.

Our stay was pleasant. The room was clean and warm but the access areas of the hotel were cold. The room was very dark, not enough light to apply make-up and do hair etc. Service at the bar was so slow and when I asked if we could order food after waiting for some time, was told 'In a minute, when I'm finished what I'm doing.' (Which wasn't serving other waiting customers. Bit rude... Reception staff very helpful and polite.

Fair

Great value for money, so convenient for the Kentish Killer that I attended, and Mandy was a superstar on reception.

staff were friendly and helpful, left with around 3 pieces of loo roll on the roll??! This was before the coronavirus outbreak so no shortage! Had to take a pic as i couldnt believe it. Spa was ok but overcrowded!! Literally like a full up club. Pool was freezing so everyone was in other areas. On the plus side the room was good and the food was great! I wont go into the price of drinks - on par with a london bar. Not somewhere we would stay again.

The night we stayed there was a wedding which meant the main bar was being used for the wedding party, we had to use the bar in the reception area with hardly any seating. We decided to use the pub nearby for the evening. The pool in the spa was freezing and members who were in there commented that it had been an ongoing issue . Other than that the spa was lovely, we both really enjoyed the facilities and the treatments.

Very disappointed in not being able to use the swimming pool due to the very cold water temperature. The swimming pool was the key decision factor in choosing your hotel. If there were issues with it, these should have been flagged at the time of booking/ notified on your website to allow us the option of finding an alternative

Highly recommend, helpful staff

Juani. Mandy and eve are a credit to you

I have stayed at this hotel many times and also been to conferences here. This time the room was very clean and well presented but was absolutely freezing when I arrived. It took me a while to work out the heater controls and an even longer while for the heater to warm the room up. I didn't feel warm until I got under the duvet. We actually stayed here three nights this time. Presuming housekeeping would be aware of this, they were really tight with the tea, coffee and milk sachets that they provided. This was rectified after I left a note for the cleaner. For the entire time of our stay, there was a really high pitched whine noise outside our windows. You could really hear when you were it outside in the car park, it was so annoying. I could hear faintly in the room it at night when background levels were quiet. I mentioned it to reception the next day and they said it was "something to do with the spa" -they did offer to move us, but as it was outside, I wasn't sure where else in the hotel would not be affected. It wasn't bad enough to stop me sleeping. But it needed attention - other guests might not be so tolerant. The meal in the restaurant was interesting. After ordering a £25 bottle of wine, it was just "plonked" on the table unopened, presumably for us to open it and serve ourselves? The food was presented on fancy, totally impractical platters, so much so that I had to ask for a proper plate! (Tuna steak - with chips in a basket and salsa in a separate dish on a piece of slate that had no sides to contain the food, and stop it going on the table). Most of the waitresses were very nice and kind and accommodated our requests - however we did laugh as one young waitress just seem to wander around the restaurant doing anything to avoid serving anyone or clearing any tables and was quite adept at avoiding the manageress. She walked pass our empty plates 3 times (She looked at them and carried on!) Food was very nice though. No doubt will stay again for race days, as its most convenient hotel for circuit.

We decided to use this hotel because it was conveniently located between family members and the garage where I needed to get my sports car serviced. I had previously stayed here about a year earlier and found it excellent. We were located in a first floor room with direct level access to the leisure suite and the swimming pool. The room was clean and warm, bearing in mind the time of year. We were provided with tea and coffee making facilities and during our stay provided with extra items as required. The breakfast was well laid out with a lot of variety from cereals, cooked, continental, fruit options and additional items from the menu on request. Tea and coffee was readily available. The food was good quality, warm and tasty. The staff were helpful, but with everything laid out we didn't need to ask for anything else. Staff were in the restaurant clearing tables, replenishing the foods and therefore available to help if required. We didn't have an evening meal because our family provided meals at their homes. Checkout was easy after our three day stay and we have made a note to stay again. The motorsport themed bar was interesting and appropriate given the location.

Just one big let down, had i realised they do not have Sky Sports at a hotel that claims to be a sports style place with a sports bar I would have stayed somewhere else... My fault, I will never again presume, in future check... Cup Final and no means of watching it, get your act together Mercure, get up to date with most other places... What are talking here ? 10 pence on all bills over a month would cover it... Move with the times... Thank you .

The hotel is adequate and well placed for Brands Hatch circuit. The room was a bit chilly and with no effective heating operational. The restaurant was also adequate but a little over priced for what was served.

Got up in the morning and the shower was only running cold water... tried ‘full’ cold and ‘full’ hot and... no difference. Left it running for 10mins and still nothing, so had to do the minimum and get dressed. Checked out and mentioned it to the receptionist and... nothing, not even a sorry, I waited for a comment or apology but... nothing. Driving from the car park it was apparent that round by the ‘spa’ entrance there was a ‘hot water container’ (from a hire company) so it would appear that the hotel knew there was a problem, didn’t say anything to the customer and still took the money... Customer service at its best?