Mercure Dartford Brands Hatch Hotel & Spa 4 stars
Customer review rating (ALL Rating) 3.4/5 118 reviews
Mercure Dartford Brands Hatch Hotel & Spa
DA3 8PE DARTFORD
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4.7 km / 2.92 mi 1 hrs 36 min walk / 10 min drive
Int. airport 1 - IATA code
38.62 km / 24 mi 41 min drive
Int. airport 1 - full name
38.62 km / 24 mi 41 min drive
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Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.
Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.
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Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
6ayaq Couples - TripAdvisor review
Esther was really helpful, lovely and ensured that all of my questions were answered. I am extremely happy with my experience with her. I will be sure to return in the future for another visit. Thank you
You get what you pay for
TripAdvisor rating 3.0/5
wbaste Business - TripAdvisor review
Booked this hotel last minute on a Monday for an overnight business trip. Not the best hotel I’ve ever stayed in but also not the worst. Staff were very friendly at reception and in the restaurant, however they were very short staffed in the restaurant so the service wasn’t great. My room was nice and big and clean. I wasn’t impressed with how cold my room was and the old fashioned heating devices were a waste of time. Bed was great and I got a good nights sleep. I used the gym which had plenty of running machines, bikes etc. It does have a hotel but i didn’t use it. Food was very good in the restaurant for both evening meal and breakfast. If staying in Dartford again I would stay here again.
Room for improvement
Customer review rating 2.0/5
Mark W. Couples - Confirmed reviews ALL
My main impression was that the majority of the staff at the hotel d are not well trained or customer focused. The restaurant in particular is poor. The food appears to basically be the same quality as a ready meal and the waiter had no concept of customer empathy at all. Very limited drink selection. Also the restaurant and bar were almost completely deserted for my whole stay even though I was told the hotel was full. The room was OK, actually rather cold which is unusual for a hotel! On arrival the TV could only receive two channels but this was fixed for us. Coffee machine didn't work. Only one mug provided in a double room? I get the impression the hotel struggles to recruit trained staff. The location of the hotel is perfect for Brands Hatch but I doubt I would stay here again.
Good location for Brands Hatch
Customer review rating 3.5/5
Charles Couples - Confirmed reviews ALL
The location was good, nice sized room with big TV and sofa. The website advertised robes and slippers with the privilege rooms we got robes but no slippers, when we asked at reception they first told us they don't do robes and slippers then after we mentioned the website and the fact we had robes we were told they would send us some slippers. No slippers arrived during the duration of our stay. The hotel felt a bit tired and in need of a of work. The lights in the room were not able to be invidually controlled except the small bedside reading lamps. The breakfast was very nice and all the staff were pleasant. We had some sandwiches for lunch one day which were not very good at all. The kettle in the room had a broken lid and the were no biscuits. Overall it was an OK the main draw is the distance to brands hatch.
Very good stay
Customer review rating 4.5/5
Allyson P. Friends - Confirmed reviews ALL
I booked an overnight package for my friend to celebrate her 50th birthday. On arrival we were greeted by staff who were very helpful. The room was clean, spacious and inviting but it was located on the other side of the building away from the spa. The spa was a lovely space, although the steam room was not working, it didn't spoil our stay. Breafast was filling, Dinner time - our waiter Cemente was very entertaining and accomandating Spa Treatment - Amazing, I loved the seaweed organic based products. I would definitely stay there again. Allyson P
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price