Mercure Dartford Brands Hatch Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.7/5 477 reviews

Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Description

Hotel extras

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

Our accommodation(s)

Hotel location

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

GPS:51.358815, 0.25235

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  477 reviews

TripAdvisor Rating  3.5/5  875 reviews

Brian goes above and beyond for all!!!

TripAdvisor rating 5.0/5

Kathleen C TripAdvisor review

Went here for a spot of Lunch with the husband. Just fantastic 👏 Brian on the bar was absolutely amazing, very polite helpful young man he was. The lobby was very busy due to some kind of function on but didn't faze Brian he took time with us to go through what drinks they had to offer and the menu we asked so many questions and he answer every single one. Once order Brian asked us to take a seat and he brought everything over to us 5 stats is not enough for this hardworking gentleman 👏 thank you for a pleasant afternoon.

Spa day and deluxe afternoon tea minus the deluxe!

TripAdvisor rating 3.0/5

Desres73 Families - TripAdvisor review

Pleasantly greeted on arrival. Experience of spa and facilities was great. Deluxe afternoon tea with fizz was booked for 2pm. Nothing deluxe about it! We arrived 10 minutes early. Unfortunately, there was only 1 member of staff running the bar, bar area and spa lunch/afternoon tea area. After 20 or so minutes my pot of tea arrived, 1 pot with a 1 cup teabag! The 1st cup I poured was ruined by a dodgy sachet of sweetener, I got a fresh cup which left me enough weak tea for 1.5 cups. No offer of fizz throughout. Over 40 minutes later I had to chase our food. Which finally arrived 15 minutes later - this was underwhelming- sandwiches were basic, cakes nothing special and then the scones were small and felt liked they’d been microwaved to warm with 1 tiny pot of jam for the 2. No tea refill offered. Leah, a member of the reception team professionally and unflinching attempted to assist in an area she was not familiar with. She was also very pleasant and professional in reception when approached. It appeared that a large crowd of staff were in training/meeting! Not helpful on a Saturday afternoon. Not good enough for the price, did not meet expectation. We had a code to access a door back into spa but this did not work. I asked a member of staff for assistance and she said she never gets it to work either so out in the cold and wet in my robe and flip flops I went to get back.

Home away from home

TripAdvisor rating 5.0/5

Mansoon model G TripAdvisor review

Unforgettable Wedding Anniversary Experience! We recently celebrated our 20th wedding anniversary at brand hatch Mercure and I cannot express how amazing the experience was. The staff went above and beyond to make our stay so special .the room was decorated beautifully with thoughtful touches that made our anniversary feel extra magical.The room was not only beautifully decorated but also incredibly comfortable and well-maintained. It was the perfect blend of romantic ambiance and relaxation, giving us a peaceful and memorable escape. We truly felt pampered . A huge thank you to the team, very special thanks Stephanie from reservation, she always go an extra mile to help with reservations, Evi from reception with a helping hand, Jiva , Andy , every one is so friendly and helpful make great team for this hotel . Thanks to Sam and Clair from housekeeping's who made our stay forever memorable . 2 years ago accidentally we find this hotel , the beautiful pool caught our attention, since my kids only preferred this hotel, pool and the spa facilities are amazing.. clean and big rooms and bath room, very comfortable bed to sleep ,beautiful restaurant, bar , only thing we suggest bit more bright lights in the room and more choice in the menu for food and cocktails. Can’t wait to go back and stay

Business stay

TripAdvisor rating 4.0/5

DelHall Business - TripAdvisor review

I stay here 2 or 3 nights a week. And the hotel is so much better than a few years ago. The welcome from Aurelie is always warm and professional. The food has improved massively with Pankesh (Pancake) in the kitchen. And Louise has a really great bar manner and well supported by Kat and the lively Amy R and her twin Amy. It is a much better hotel now as Jewel and Terry look after breakfast and make things tick nicely.

Thank you for sharing your review, we were pleased to read that you have noticed some improvements to the hotel over the past few years. We have shared your feedback with Aurelie, thank you for sharing. We look forward to you seeing the continued improvements over the next 12 months as we undertake works to the property. We look forward to seeing you soon.

Best fish and chips

TripAdvisor rating 5.0/5

Wanderer15510102189 TripAdvisor review

Lovely night away at the Brand Hatch Mercury Hotel. Hubby and I both had the best fish and chips for dinner. Greedily had all three courses, sticky toffee pudding to finish off. Couldn’t have asked for better service from Michelle and the team.

Thank you for sharing your feedback, we are all pleased you enjoyed your food from the brigade. We have shared your review with Michelle and we look forward to welcoming you back soon.

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Other web-users rate our hotel

  • 275 reviews 8.3/10 Location
  • 880 reviews 5.7/10 Room
  • 854 reviews 6.8/10 Service
  • 10 reviews 5.8/10 WiFi
  • 440 reviews 4.6/10 Food
  • 414 reviews 4.5/10 Cleanliness
  • 388 reviews 5.2/10 Comfort
  • 268 reviews 5.2/10 Amenities

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