Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,044 reviews

Best price
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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,044 reviews

TripAdvisor Rating  3.0/5  1,511 reviews

Cold. Over priced. Avoid

TripAdvisor rating 2.0/5

faysherree Friends getaway - TripAdvisor review

Cold. Over priced. Small. Room heated by small oil radiator. Made complaint. Was offered to relocated. Was advised it was also likely to be cold. Issues referred to an invisible twice. No one available. For £200+ a night hotel. This isnt even what I expect from a 50quid travel lodge.

Better than expected

TripAdvisor rating 4.0/5

Clare A TripAdvisor review

Better than expected. Room was small but had everything needed. Bathroom was nice with toiletries. Location excellent. Staff very helpful and breakfast was good value for money. Asked for a quiet room and got one tucked away. No view bit also no noise so perfect for our needs.

Lovely hotel and staff

Customer review rating 4.0/5

Christopher B. Solo - Confirmed reviews ALL

Great location. Close to St Nicks market and walking distance or cheap taxi to Clifton and other areas. Only reason it’s not a 10 is that the toilet seat was broken when I arrived

Dear Christopher, Thank you very much for your feedback. It's fantastic to hear that our prime location added value to your visit, and having St Nicks market and Clifton within a stone's throw really is a treat! Plus, who doesn't love a good bargain when booking directly, right? As for the cheeky toilet seat incident, I'm glad it didn't dampen your spirits. We're all about solving problems swiftly here, but clearly, you're the kind of person who doesn't sweat the small stuff – we admire that! It would be a pleasure to have you return on a future occasion. All the best, Mahesh, General Manager

Well located but awful stay compared to last stay

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Not a pleasant experience.

Hi there, Thanks for spending some time to leave us a review about your stay. It's fantastic to hear that our location hit the spot for you, we love being right in the heart of Bristol where all the action is! Now, about the bed situation, that certainly doesn't sound up to our usual standards, and for that, we're really sorry. Our rooms typically feature the comfy king or double beds as promised, so it seems there's been a bit of a mix-up. Rest assured, our team is always on hand to ensure you get the good night's sleep you came for. We also take pride in our historic building and its modern comforts, so I'm a tad surprised to hear about your concerns regarding cleanliness. That's definitely not the norm around here, and we'll look into it to keep our standards sky-high! We hope we have the chance to welcome you again. All the best, Mahesh, General Manager

Nice stay shame about the stains.

TripAdvisor rating 3.0/5

Farr-Duvall Couples - TripAdvisor review

Room was large had a suite, bed was comfortable, only thing that let the room down was stains on carpet and marks on wall / skirting boards. Bathroom was well appointed, staff were friendly and helpful. Paid for parking in advance which was easy. Location on a whole was excellent. Would stay again.

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Other web-users rate our hotel

  • 1,831 reviews 8.8/10 Location
  • 2,691 reviews 4.8/10 Room
  • 1,745 reviews 7.5/10 Service
  • 28 reviews 6.3/10 WiFi
  • 1,421 reviews 3.6/10 Comfort
  • 963 reviews 4.2/10 Cleanliness
  • 840 reviews 4.7/10 Amenities
  • 702 reviews 6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.