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Newly renovated Grade II listed building from 1856
Home to the largest ballroom in the city centre
Home to the bee-themed Keepers restaurant & bar
Central location, within walking-distance of main amenities
Check-in from 14h00
Check out up to 12h00
Unfortunately, due to Government guidelines, our hotel is temporarily closed. We look forward to welcoming you back soon. In the meantime, please do not hesitate to contact our customer services for any further information https://all.accor.com/gb/help/co
With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.
Number of meeting rooms: 6
Maximum size: 632 m²
Maximum capacity: 600 people
Maximum banquet capacity: 450 people
100% genuine reviews from our guestsFind out more
T.g. Families - 17/03/2020 Confirmed reviews ALL
Great breakfast buffet and the location and look and feel of the hotel is excellent, however a few items added to an overall less than excellent stay: 1) Our family room was very spacious but always at about 18 degrees Celsius due to the tall ceilings and the inability of the air conditioning unit to ever properly heat the room. We all wore socks to bed and never really used the room when not under the covers or fully dressed in jumpers. 2) The room service never cleaned the room after our first night despite us hanging out a sign to do so and asking the front desk at 4pm if they were still going to clean (we were told cleaning goes on until 5 and not to worry). 3) A sign on the fridge indicated free soft drinks, but the fridge was empty for all the 4 days of our stay. 4) On the first night (a Saturday) our entire family was rocked out of beds at 10pm by a piercing fire alarm. While waiting in our pjs downstairs, nobody explained if this was a drill or not and if it was over. When we asked, the front desk attendand said the alarm can go off when someone takes a very hot shower. That explanation made half our family anxious while showering and one member refused to shower for the entire stay.
Wendy N. Couples - 17/03/2020 Confirmed reviews ALL
We used this hotel on a recent trip to Bristol to attend a ballet at the Hippodrome. The location for us was perfect, the theatre being only a short stroll away. Pre theatre dinner was very well cooked although menu was rather dull. Excellent breakfast 10/10 for this. Comfortable bed, nice room, good bathroom. Only niggle was that we should have had two bathrobes and slippers, there were no slippers and only one robe, we tried every number to ask for more but no replies and gave up. Normally this would not have affected our visit at all but unfortunately the fire alarm went off in the middle of the night and we had to vacate our room. This was not the staff’s fault (and we were given free parking the next day as compensation) but our bathrobe suddenly went from being a luxury to a necessity! Overall a very nice hotel which we will use again.
Topher Couples - 15/03/2020 Confirmed reviews ALL
We stayed because I/we live 80 miles away from the Bristol Royal Infirmary and I was scheduled for major heart surgery. Unfortunately, on the morning concerned there was a catastrophic equipment failure which meant my operation couldn't go ahead. We went back to the hotel and all our unused time was refunded without question. That is what you call service I have been rescheduled for another attempt at the surgery and you can be sure I will be staying at the Mercure Grand Hotel
Well located well run
Chris Couples - 15/03/2020 Confirmed reviews ALL
Pleasant overnight stay despite the evacuation @5am . Much better safe than sorry. Good food and very comfy beds.
ideally situated in centre of town
Daryl Couples - 15/03/2020 Confirmed reviews ALL
There was unfortunately a fire alarm in the middle of the night during our stay where there was a genuine fire in the SPA, however this did not affect the overall quality of the stay. We were unaware of the cost for the car park and also think there should be a warning about the car park size as anyone with a large vehicle will simply not fit. The overall stay was nice, the staff were friendly and the bar/restaurant was good. the room although has been recently refurbished was the poor element to our stay. It was dusty and the room is clearly never cleaned properly. The bathroom was ok although the shower was cramped and nowhere near powerful enough. The air conditioning was non functional and because the old sash windows did not shut properly the room was freezing. At over £100 per night we had expected a little more. There was confusion on arrival over the booking as when booking we added the breakfast package but was told on arrival we had not paid enough. To the credit of the hotel reception staff they amended the booking so we did not need to pay extra
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