Mercure Bristol Grand Hotel 4 stars

Customer review rating 3.7/5 6,132 reviews

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Mercure Bristol Grand Hotel
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Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL
bristol
united kingdom

Tel: +4401179291645

Fax: (+)01179227619

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodation(s)

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Non contractual photo

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

6,132 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,052 reviews

Good location, covid-related changes not communicated

Customer review rating 3.7/5

Marianne T. Couples - 14/09/2020 Confirmed reviews ALL

The hotel cheerfully moved our booking three times due to covid, for which we were very grateful. Our original booking was for March, so we were glad to finally stay. The hotel is centrally located and a pleasing mix of modern refurbishment (including lots of interesting art on the walls) and slightly faded Victorian grandeur. We were greeted politely from behind a perspex screen. Masks were supposed to be mandatory in public parts of the hotel, but most people, including staff, were not wearing them. There were several bottles of hand sanitiser in the lobby, by the stairs/lift, and in the bar and we used them, but didn't see many others doing so. However, our privilege room was spacious and the bed was comfy. The bedroom and bathroom were both scrupulously clean. Wifi worked well. However, we had booked and paid for breakfast and this was not provided as booked, which we thought we should have been informed of in advance. Instead of being in the restaurant, it was a grab and go paper bag with a choice of hot cooked item (one only, that's a bit stingy!!!) in a bap plus various packaged items such as fruit juice, a banana, a cereal bar, and a croissant and marmalade - perfectly nice, especially the croissant and the sausage and bacon baps, but nowhere near as good as the usual breakfast. It could also include yogurt and a hard boiled egg, for example. We even had to go and collect it - bringing it to the room at the booked time would have made it a bit of a treat. We also had to go and collect pods for the coffee machine, as the only ones in the room were decaffeinated - and there was only one teabag supplied! Housekeeping should be more on top of little things like that, we think. Although the hotel didn't tell us of this (significant) change until we arrived, we had seen it mentioned in recent reviews, so were warned and didn't make a fuss - the staff must get hassle from others though. Another significant change not mentioned upon arrival, re-booking or on the hotel webpages is the revised closing time for the bar - 9pm is very early and a big change to the normal opening hours. Ditto no leisure facilities - still being advertised online. Again, we had seen both of these in reviews but might otherwise have been caught out. We're not against such changes deemed necessary because of covid, but we do feel they should have been flagged in advance of arrival, preferably on the website prior to booking for new visitors.

Dear Martin T., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Lovely location

Customer review rating 3.7/5

Claire Couples - 13/09/2020 Confirmed reviews ALL

Very clean, staff helpful and friendly

Dear Claire S., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Very Accommodating

Customer review rating 3.7/5

Tim Couples - 12/09/2020 Confirmed reviews ALL

A quick visit to Bristol and the hotel was very well organised to ensure social distancing. It felt well thought-out. The staff were very welcoming and helpful. I even had to change my stay dates on a couple of occasions which they helped me do in spite of their booking system! The hotel itself is very pleasant and well situated near the attractions of the Old City.

Dear Tim J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Plug sockets in room not working

Customer review rating 3.7/5

J. Y. Couples - 12/09/2020 Confirmed reviews ALL

As the hotel was mostly empty, we were surprised to be allocated Room 426 which is about the furthest away from everything. On returning to our room after dinner, we found that the TV did not work. Both evenings and mornings, a hotel room tv is crucial to the wellbeing of the place and I vowed to request a price reduction. At 6.30 next morning, we found that the kettle did not work, and morning tea is the other great hotel comfort. When my wife found that the hairdryer did not work, we finally realised that the actual problem was with power to the plug circuit. So this was a truly unpleasant stay, and I am especially disappointed not to have been contacted by management with an apology and proposal, though the front desk man was polite and apologetic. We are staying on the 23rd September, I would like to receive a proposal of recompense as soon as possible please. J. Y.

Dear Y. J., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand

Comfortable stay, nothing special to note

Customer review rating 3.7/5

Chris Business - 11/09/2020 Confirmed reviews ALL

Stayed for 1 night. Room was clean, functional. Slept fine.

Dear Chris Y., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Birthday Treat

Customer review rating 3.7/5

Bob M. Families - 11/09/2020 Confirmed reviews ALL

The hotel is well located and benefits from a car park. Non touch Sanitising stations are located every entrance and lift landing. Reception very well sorted.

Dear Robert M., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Good locations and well managed covid 19 precautions

Customer review rating 3.7/5

Anonymous Couples - 09/09/2020 Confirmed reviews ALL

Booking, check-in and out easy and well managed. Room very clean with most things you need. Only issues I had were 1) I had about 10 emails either from the hotel or Accor. Totally unnecessary. Maximum of 2 would do- acknowledgement and booking details- that’s it. 2) There is lots of talk about the new precautions taken but no detail about what these are, particularly in relation to accommodation and food prep. I emailed Accor about this - no reply yet. I asked the Hotel to tell me on arrival- no one did. I asked reception when leaving. Receptionist had no idea. The housekeeper was there so gave me some information but not a full breakdown. 3) Room very clean but decor gloomy. Dark green walls insufficient lighting and clanking prison like doors for the wardrobe. Designers seem to have gone too far and spoilt this lovely classic hotel, I’m all for modernising but there are limits. Reception use two tables that look temporary and don’t convey a ‘Grand’ hotel . Apart from that staff were pleasant and helpful

Dear D L., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Bristol Grand

Terrible bar

Customer review rating 3.7/5

James Friends - 09/09/2020 Confirmed reviews ALL

Although the staff are nice and friendly, rooms are good and its a good location, the major disappointment is the bar which seemed to be shut 80% of the time and when it was open had a very limited drinks menu (no bitters or real ales on tap) and the only bottled ale was an ipa. The breakfast was also another major disappointment it should have been made clear before booking that normal breakfasts were not available

Dear James L., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand
Customer review rating 3.7/5

Owain E. Families - 08/09/2020 Confirmed reviews ALL

Room was very dirty fridge was dirt considering we are Covid 19 at moment room not clean

Dear Owain e., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand

Ok

Customer review rating 3.7/5

Owen P. Couples - 07/09/2020 Confirmed reviews ALL

Room is ok for price. Bathroom lighting poor.

Dear Owen P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Bristol Grand

Lack of communication

TripAdvisor rating 3.5/5

Alyson P 05/08/2020 TripAdvisor review

Whilst I totally understand the challenges in the current climate, I feel customers should have been made aware of of amendments to specific services prior to booking so they can make an informed decision as to whether to book. -The take away breakfast was not highlighted until check in and certainly not worth the money. I would have booked room only and made alternative arrangements -hiding the bar opening hours (5pm -9pm)in a QR code not available until you’re in your room wasn’t helpful. Even then, in amongst all the other information, I didn’t notice the closing time. It also didn’t state that there was a very reduced range of beverages. We had arranged to meet family at 8pm in the bar, this was the actual reason for our visit. Again we would have made alternative arrangements had we known. - bar staff not highlighting that the bar was closing at all. We went to order a round of drinks to be informed that the bar was closed. Not in the least customer friendly. In all we were made to feel like an inconvenience. This could have been avoided if the website had stated that there was no reception/lounge seating areas, takeaway pre packed breakfast only and very limited bar service. None of these are deal breakers but allow customers to plan their stay accordingly.

bristol grand hotel

TripAdvisor rating 3.5/5

youngryan100 02/08/2020 TripAdvisor review

excellent location reasonably priced car park next to hotel run by hotel payable staff very friendly, professional and welcoming. rooms decore was good as expected. i will definetly consider this hotel again next time i stay in bristol. location is excellent for shopping, night life, access from public transport.

Excellent location, beautiful hotel, great bar area, lovely and quiet room.

Customer review rating 3.7/5

Gill F. Couples - 26/03/2020 Confirmed reviews ALL

It was my fiancé' s birthday and the room had been specially prepared with a balloon and cake. It was an amazing surprise! We've stayed here previously and have always enjoyed our stays. Many thanks

Dear Gill F., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov Front Office Manager
Customer review rating 3.7/5

Anonymous Families - 25/03/2020 Confirmed reviews ALL

Despite the current situation in the country finds itself in the staff were helpful and applied rules for the circumstances.

Dear Darren W., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov Front Office Manager

Excellent

Customer review rating 3.7/5

Gregyew Business - 25/03/2020 Confirmed reviews ALL

I’ve stayed a few times at the Grand Bristol and it gets better each time have stayed in all classifications of rooms my favourite being the standard double refurbished . Only one thing that really needs sorting the quality of the towels they are very thin and really serve no purpose ...I work in the hospitality and tourism sector and stay in a lot of hotels I find the Grand to be particularly a great property ..highly recommended

Dear Austin G., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov Front Office Manager

Great location.

Customer review rating 3.7/5

Greg F. Friends - 23/03/2020 Confirmed reviews ALL

Room wasn't cleaned one day of our stay. Towels of cheap quality. Bar Restaurant was good. Car park very tight. Spa good but most lockers broken.

Dear Greg F., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanimir STOYKOV Front Office Manager

Great location but rooms needs upkeep

Customer review rating 3.7/5

Stacey N. Solo - 23/03/2020 Confirmed reviews ALL

Fabulous friendly and helpful staff. The guy with dark hair and blue eyes was so amazing to me, as was the curly haired girl with glasses. The room needs a bit of an up keep as there were chips in the wall by the door (room 366), and chips and stains in the bathtub. Also the glass on the bathtub had mould and dirt on the bottom. The mattress was a bit uncomfortable as I could feel the springs and it was a bit too bouncy. The water pressure when having a shower was disappointing, but this could just be because it’s an old big building. Other than that, I had a lovely stay.

Dear Stacey N., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov Front Office Manager

Perfect for what we needed

Customer review rating 3.7/5

Dan Friends - 20/03/2020 Confirmed reviews ALL

Easy and convenient for a 1 night stay in the centre of Bristol. Breakfast was expensive and so was parking

Dear daniel E., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir STOYKOV Front Office Manager

Perfect location

Customer review rating 3.7/5

Alan J. Business - 20/03/2020 Confirmed reviews ALL

Satisfied with overall stay staff excellent

Dear Alan J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir STOYKOV Front Office Manager

well located. Reasonable stay.

Customer review rating 3.7/5

Anonymous Couples - 20/03/2020 Confirmed reviews ALL

We had a reasonable stay with some good and some not so good. Rooms are good but need a little face lift. Reception most certainly does need some attention. Car parking facility is very good.

Dear Ashish D., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanimir STOYKOV Front Office Manager

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