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Mercure Bristol Grand Hotel 4 stars

Customer review rating 3.7/5 6,265 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Bristol Grand Hotel
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+ 10 Services

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Central location

  • Within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL bristol
united kingdom

Tel: +4401179291645

Fax: (+)01179227619

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodation(s)

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

Accessible room
  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

KEEPERS

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

6,265 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,084 reviews

Good stay & well located

Customer review rating 3.5/5

Alex W. Business - 14/06/2021 Confirmed reviews ALL

Room was compact and comfortable. it was spacious enough for up to 2 ppl for a short stay. Bathroom was very clean and well designed (Loo however was a little too close to the wall so had to sit a little sideways. View was non existant and room was overlooked by several other rooms so had to keep curtain closed throughout the stay. Not enough info was given about available food for an evening meal, and breakfast was only breifly mentioned. more detail on menu choice, service times & operational rules during the current covid lockdown would have been very helpful. Also the TV remote in the room was a little broken, and there was no function to view the TV guide so had to scroll through each channel again and again

Average hotel but air con broken

Customer review rating 2.0/5

L. Business - 13/06/2021 Confirmed reviews ALL

We had 3 rooms, air con was broken in 2 of them. Rooms were Very hot which made us very uncomfortable to sleep in.

Nice hotel

Customer review rating 3.0/5

Peter N. Families - 10/06/2021 Confirmed reviews ALL

We stayed for one night to break up travel.

Good location

Customer review rating 3.5/5

J Solo - 09/06/2021 Confirmed reviews ALL

A good experience although breakfast wasn't amazing or organised clearly for guests with not describing the processes or offering vegetarian to begin with.

Great location

Customer review rating 4.0/5

Ib Couples - 07/06/2021 Confirmed reviews ALL

nice hotel in great location

Dear Iain B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Excellent Location

Customer review rating 3.5/5

Adrian R. Couples - 07/06/2021 Confirmed reviews ALL

Stayed 2 nights, hotel centrally located with on site parking

Dear Adrian R., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Great location, comfy bed and hotel was clean.

Customer review rating 5.0/5

Anthony J. R. Friends - 07/06/2021 Confirmed reviews ALL

As above

Nice location

Customer review rating 2.5/5

Lisa Families - 05/06/2021 Confirmed reviews ALL

Nice location clean rooms

Dear Lisa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Reception Team

Great Service

Customer review rating 4.5/5

Richard J. Couples - 04/06/2021 Confirmed reviews ALL

A warm welcome, easy covid controls and very comfortable.

Dear Richard J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Great location

Customer review rating 5.0/5

Jen Couples - 03/06/2021 Confirmed reviews ALL

We come back every year for a city break. Room great staff at reception so helpful. Even found our phone charger that we left at the hotel last year.

Dear Jen, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Comfortable stay

Customer review rating 4.5/5

Nicola R. Business - 03/06/2021 Confirmed reviews ALL

Great location, speedy check in, comfortable and very clean room. Everything I needed.

Dear Nicola R., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Central hotel with character but some flaws

Customer review rating 3.5/5

Bristol G. Couples - 03/06/2021 Confirmed reviews ALL

A good location which looks like it has benefited from some investment in wry recent times. However more investment required: the age of the building means there is a lot of noise, especially from the creaky floorboards. The room stank of cigarette smoke despite the hotel been non-smoking. COVID rules meant there was no daily housekeeping. As such there should have been enough toiletries d tea/coffee for the stay and not just for 1 night. Top ups could easily be collected from reception but that should not be necessary if managed properly. The phone in the rooms do not work either.

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

well located, lovely for a weekend stay, stay are very pleasent and happy to help

Customer review rating 4.5/5

Michele N. Families - 02/06/2021 Confirmed reviews ALL

we booked for a weeding as a party, wished our room were more together, but they were on the stay floor. Shower room had to be re cleaned, but staff member was very apologetic and explained they were short staffed. I do like staying in this hotel it has not be the first or will not be the last time that i will stay in this hotel. Staff are lovely and very accommodating.

Dear Michelle N., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Well located

Customer review rating 3.0/5

Zoe Friends - 02/06/2021 Confirmed reviews ALL

Good. Hotel comfortable and clean. Very disappointed that pool not open as had not been informed of this on arrival. Issues having table for four at breakfast, need more spare for breakfast tables.

Dear Zoe, Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team
Customer review rating 5.0/5

Anonymous Families - 31/05/2021 Confirmed reviews ALL

Polite and helpful staff

Rough around the edges

Customer review rating 2.5/5

Amy Couples - 30/05/2021 Confirmed reviews ALL

Positives Comfortable bed Blackout curtains Decor is nice Negatives Shower flooded bathroom within 2 minutes of being on Bottom of window has rotted off and left the room chilly and noise from outside (also a safety issue) Fire alarm went off briefly close to midnight Breakfast was not good, hard bacon rolls Scuffed paint throughout Noisy wardrobe grating Car park is designed to destroy your car The hotel is in desperate need of a good maintenance team and a deep refurbishment not just an interior design polishing the surface.

Good central location.

Customer review rating 4.0/5

Robert D. Solo - 29/05/2021 Confirmed reviews ALL

Good Covid-19 procedures, felt safe. My room was very well equipped but perhaps too far from the lifts for an elderly person like myself.

Nice stay

Customer review rating 3.5/5

Cliff Business - 29/05/2021 Confirmed reviews ALL

Staff were very pleasant and helpful but the room could do with updating. The cooked breakfast wasn’t great either. Hopefully the menu will improve once Covid restrictions are lifted.

Good location

Customer review rating 3.5/5

Suzanne A. Couples - 26/05/2021 Confirmed reviews ALL

Overall the hotel was good but very disappointed that the bar closed at 21:30 on the Saturday & wasn’t even open on the Sunday at all, plus there was no draft beer, just bottles & that made a round of drinks very expensive.

Good service

TripAdvisor rating 5.0/5

BobbyVegasEngland Business - 17/01/2021 TripAdvisor review

Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.

Dear Valued Guest, Thank you for you wonderful feedback on your recent visits with us. I am so pleased to read that you are a returning guest time and time again. You will indeed be a gold member before we know it, we look forward to recognising your status upgrade on your future visits. Until we meet again soon, take care. Michael General Manager

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