Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,167 reviews

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ALLSAFE approved hotel

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,167 reviews

TripAdvisor Rating  3.0/5  1,472 reviews

Avoid at all costs

TripAdvisor rating 1.0/5

Drew C TripAdvisor review

Main thing is the windows in rooms are singled glazed. Don't expect to get any sleep! This is forgetting that the standard room is tiny with paper-thin walls, so if the noise outside doesn't wake you up, your neighbours probably will. The hotel is generally a lot more grubby than in the promotional photos. I cannot believe what they charge given the quality of this hotel, I wouldn't stay again even for half the price.

Terrible car parking facilities

TripAdvisor rating 1.0/5

Gary S TripAdvisor review

When we arrived at the Mercure Bristol car park the car park lights were not working; very dangerous for any car park but especially one as tight as compact as the Mercure Bristol. Following day we went to leave the car park and the ticket machine was not working. We spent 25 minutes logging onto the remote ticket purchase app and finally paid for our parking ticket. 3 weeks later we then received a £100 fine for leaving the car park without paying!!! Unbelievable.

Interesting experience

TripAdvisor rating 4.0/5

danboasty TripAdvisor review

Not bad but expected more from a "Grand hotel". Came with some friends to spend my brother's birthday week, we wanted to complain about our room being cold and apparently the manager was refusing to speak with us because "she couldn't be bothered". We came later on to wonder if they could sell us some drinks, and they refused because the bar was closed however, the guys at night helped out giving us free breakfast and discounted car park for the trouble. Overall it was okay. Could be better for the price.


TripAdvisor rating 1.0/5

Richard T Business - TripAdvisor review

Currently it’s 0050. I am lying in a bed in this hotel fully clothed under 2 duvets. It’s 8 degrees centigrade in the room. I arrived late after a lmg flight 2 hours earlier. I was told on arrival I was being ‘upgraded’ 😠. In fact, I was being fed a lie. I have been sent to the ‘spare’ crap room because on the manager’s own admission, they have overbooked. What so angered me was the elaborate lie that the girl with the head covering, at reception, sold me. Absolutely disgraceful way to treat someone. You come and stay in this room tonight you uncaring lot of reception staff. How dare you try you try to deceive me. This is an Agoda booking and I am shocked they are using this place. Don’t come here !

Fantastic location

Customer review rating 4.0/5

Nick L. Couples - Confirmed reviews ALL

A superb room, great facilities. Sadly reception and breakfast area cold in temperature.

Hello Nick, Thanks for taking the time to review your stay. We're happy to hear that you found our location fantastic and the room and facilities to your liking. It's always great to know that our guests are enjoying the vibe we've worked hard to create. We've taken note of your comments regarding the temperature in the reception and breakfast areas. While we strive to maintain a comfortable environment for all our guests, it seems we may have missed the mark during your stay. We're genuinely sorry if this caused any discomfort. Rest assured, we're looking into this to ensure our spaces are cosy and welcoming for everyone, no matter the weather outside. We would love for you to come back again soon. Take care, Mahesh, General Manager

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Other web-users rate our hotel

  • 1,814 reviews 9.1/10 Location
  • 2,753 reviews 4.6/10 Room
  • 1,789 reviews 7.4/10 Service
  • 26 reviews 6.9/10 WiFi
  • 1,455 reviews 3.5/10 Comfort
  • 968 reviews 3.8/10 Cleanliness
  • 903 reviews 4.5/10 Amenities
  • 734 reviews 6/10 Breakfast

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