Mercure Bristol Grand Hotel 4 stars

Main thing is the windows in rooms are singled glazed. Don't expect to get any sleep! This is forgetting that the standard room is tiny with paper-thin walls, so if the noise outside doesn't wake you up, your neighbours probably will. The hotel is generally a lot more grubby than in the promotional photos. I cannot believe what they charge given the quality of this hotel, I wouldn't stay again even for half the price.

When we arrived at the Mercure Bristol car park the car park lights were not working; very dangerous for any car park but especially one as tight as compact as the Mercure Bristol. Following day we went to leave the car park and the ticket machine was not working. We spent 25 minutes logging onto the remote ticket purchase app and finally paid for our parking ticket. 3 weeks later we then received a £100 fine for leaving the car park without paying!!! Unbelievable.

Not bad but expected more from a "Grand hotel". Came with some friends to spend my brother's birthday week, we wanted to complain about our room being cold and apparently the manager was refusing to speak with us because "she couldn't be bothered". We came later on to wonder if they could sell us some drinks, and they refused because the bar was closed however, the guys at night helped out giving us free breakfast and discounted car park for the trouble. Overall it was okay. Could be better for the price.

Currently it’s 0050. I am lying in a bed in this hotel fully clothed under 2 duvets. It’s 8 degrees centigrade in the room. I arrived late after a lmg flight 2 hours earlier. I was told on arrival I was being ‘upgraded’ 😠. In fact, I was being fed a lie. I have been sent to the ‘spare’ crap room because on the manager’s own admission, they have overbooked. What so angered me was the elaborate lie that the girl with the head covering, at reception, sold me. Absolutely disgraceful way to treat someone. You come and stay in this room tonight you uncaring lot of reception staff. How dare you try you try to deceive me. This is an Agoda booking and I am shocked they are using this place. Don’t come here !

A superb room, great facilities. Sadly reception and breakfast area cold in temperature.