Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 881 reviews

Mercure Bristol Grand Hotel - Image 1
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Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  881 reviews

TripAdvisor Rating  3.0/5  1,530 reviews

Satisfactory

Customer review rating 4.0/5

Ja Business - Confirmed reviews ALL

All I needed was a bed for the night and I got a comfortable one. Thanks

Hey Guest! Your kind words are music to our ears. Thanks for the rave review. It's wonderful to hear that you found the bed comfortable for your night's stay – we believe that a good night's sleep is the cornerstone of a great hotel experience, and it seems our selection of pillows and recently updated mattresses hit the mark for you. We're also thrilled to know that the cleanliness of our bathrooms stood out; our housekeeping team takes great pride in maintaining our historic premises to the highest standards. We can't wait to see you again. All the best, Mahesh, General Manager

Grand stay at the Grand

TripAdvisor rating 5.0/5

stan B TripAdvisor review

I have been using this hotel and the meeting rooms now for over a year, and there have been minor problems along the way, the same as everywhere else. What I have been really refreshed by is the way ALL of the staff make it their role to ensure that my stay and that of my colleagues is as comfortable and enjoyable as possible. When small issues have risen, the effeciency and professionalism which those issues are resolve is fantastic and I cannot fault them Meals are a little pricey but I have to add a real negative or this won't look like a balnced review. I look forward to continuing my business relationship with the hotel and meeting venue.

Dear Stanb, Thank you so much for taking the time to share your experience at our hotel on TripAdvisor. We are thrilled to hear that you have been choosing our hotel and meeting rooms for over a year and that you have had an overall positive experience with us. We greatly appreciate your kind words about our staff. Our team takes great pride in providing excellent service and ensuring that every guest’s stay is comfortable and enjoyable. It’s wonderful to know that their efforts have made a significant impact on your visits. We are also glad to hear that any minor issues you encountered were resolved efficiently and professionally. Your feedback serves as a great encouragement to our team, and we will continue to strive for excellence in all aspects of our service. Regarding the pricing of our meals, we understand your concern and appreciate your honesty. We constantly review our offerings and pricing to ensure we provide the best value for our guests, and your feedback is invaluable in this process. Thank you for your continued business and trust in our hotel and meeting venue. We look forward to welcoming you and your colleagues back soon and continuing our successful relationship. Warm regards, Mahesh Jay

Definitely worth it.

TripAdvisor rating 5.0/5

Steve C TripAdvisor review

I don’t understand the negative reviews below, I thought the hotel was amazing value for money. Tasteful decor, a great location and comfortable room. My air conditioning worked fine and brought the room down to a comfortable temperature. The room was clean, adequately equipped with good quality toiletries. The shower had good pressure and took no time to warm up. Good sized television with the standard free view channels. No problems with my limited interaction with the staff. I found them to be courteous, efficient and helpful. Breakfast was great, plenty of choice and self service so you can take as much or little as you want. This hotel is cost less than a Travelodge or Premier Inn, yet was of a far better standard. I would definitely stay again.

Dear Ccapncass, Thank you for taking the time to share your wonderful review on on this platform. We are delighted to hear that you had such a positive experience during your stay with us. We appreciate your kind words about our tasteful decor, prime location, and comfortable rooms. It's great to know that your air conditioning worked perfectly and that you found your room to be clean and well-equipped with high-quality toiletries. We're also pleased to hear that you enjoyed our powerful shower and the television amenities. Your comments about our staff are very encouraging. We strive to provide courteous, efficient, and helpful service to all our guests, and it's rewarding to hear that your interactions with our team were positive. It's fantastic to hear that you enjoyed our breakfast selection and the self-service format, allowing you to choose as much or as little as you wanted. We are especially grateful for your comparison to other hotel brands and are thrilled that you found us to offer better value and a higher standard. Your intention to stay with us again is the highest compliment we could receive. Thank you once again for your kind words and for choosing our hotel. We look forward to welcoming you back in the future. Warm regards, Mahesh Jay General Manager

Poor and nowhere to leave feedback - email bounces back.

TripAdvisor rating 2.0/5

Explorer594786 TripAdvisor review

Myself, my husband and our baby stayed at your hotel on 6-7th July. We were very disappointed with our stay. 1. Not pram friendly - there was no level access into the hotel. Not one staff member offered to assist us in / out of the hotel lobby. 2. Staffing issues - I found the service from your staff poor. Prior to our stay I called ahead to book a cot for our baby. I asked if i could book a cot and was told that you don’t do any baby equipment. The lady on the phone was very abrupt and rude. I rang back after checking online where it notes you can reserve a baby cot - I spoke to someone else and managed to get a cot. 2. On our first night we climbed into bed to find that the bed sheet didn’t cover the last foot of the top surface of the mattress. Wondering if the staff member had put it on the wrong way we remade the bed and coul not get the sheet to cover the mattress. I rang recpetion (I had to ring several times) and a lady brought up the biggest sheet you have (apparently) which was the same size. We used both sheets to cover the length of the mattress. The staff member said she couldn’t enter the room but didn’t explain why, so me and my husband made our bed. 3. The air con in the room makes a loud horrible noise every few minutes even when off and hindered sleep. 4. The right lift had no lights in it - when inside the lift it was pitch black - We told reception who really didn’t seem to care. 5. We were not given the correct car park ticket when we validated and paid for the parking in the hotel - meaning that once we had put all our luggae in the car, strapped in our baby and drove down we couldn’t get out of the car park. My husband went into the hotel to be told by the staff member that we needed a different card, there was no apology for the inconvenience. Had I been on my own with the baby I would have had to get him out, into the pram and back into the hotel to sort this out… what about people in wheelchairs. we don’t mind human error but this lack of apology or acknowledgment of the inconvenience summarises how unimpressed we were with the staff in the hotel. 6. The USB and plug sockets on the left side of the bed meant that our pillows were in front of them - I cannot see how this is safe and not a fire hazard?! I note much feedback of a similar nature on tripadvisor. Please take this on board and do something about it. We will be discouraging anyone from staying at your establishment and I will not be in a hurry to stay at any mercure hotel again.

Hi There, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. I sincerely apologize for the numerous inconveniences you experienced and am deeply sorry to hear about the disappointments during your stay. Accessibility and Assistance: I regret that our hotel did not meet your expectations in terms of pram accessibility and that our staff did not offer assistance. This is not reflective of the service we strive to provide. Staff Interaction: I am very sorry to hear about your negative experience with our staff, particularly regarding the cot for your baby. This is unacceptable, and I will address this matter with our team to ensure such incidents do not occur in the future. Bed Sheet Issue: I apologize for the inconvenience caused by the bed sheet size and that our staff did not assist you properly. This should not have happened, and I will ensure our housekeeping team reviews their procedures to prevent this in the future. Air Conditioning: I am sorry that the air conditioning unit was noisy and disrupted your sleep. We will have our maintenance team inspect the unit in that room to resolve this issue. Lift Lighting: Thank you for bringing the issue with the lift lighting to our attention. This is a serious safety concern, and I assure you it will be fixed immediately. Parking Issue: I apologize for the confusion and inconvenience caused by the incorrect car park ticket and the lack of assistance from our staff. This situation should have been handled with more care and consideration. Electrical Safety: The positioning of the USB and plug sockets near the bed is indeed concerning. I will have our maintenance team evaluate and rectify this to ensure safety for all guests. Your feedback is invaluable to us as it highlights areas where we need to improve. Please be assured that we are taking immediate steps to address these issues. I hope you will give us another chance to restore your faith in our hotel. If you do decide to stay with us again, please contact me directly so I can personally ensure your stay is comfortable and enjoyable. Once again, I deeply apologize for the inconveniences you faced and thank you for bringing these matters to our attention. Please feel free to reach out to me direct on mahesh.jay@accor.com Warm regards, Mahesh Jay General Manager

Great stay and helpful staff

Customer review rating 5.0/5

Rachel Couples - Confirmed reviews ALL

When we arrived we found that our room was upgraded to a suite. The staff were helpful when we asked if we could have the windows open or air con. They sorted out a fan and also opened the window 4 inches and on a lock. Flannels have not been on the scene for a while now and we forgot to bring ours! but used a small towel instead! Lovely stay x

Hi there, Rachel! Your review made our day, thank you! We're thrilled to hear your stay was elevated by the upgrade to our suite - it's our pleasure to provide little surprises when we can. Kudos to our staff for being there for you, ensuring your comfort with a fan and a partially open window. While flannels aren't provided in our rooms, we're glad those handy towels served as a fine substitute! We're continuously working on making every guest's stay special, and it warms us to know that yours was lovely. Should you forget anything else on your next visit, don't hesitate to ask; we love to help! Looking forward to welcoming you back for another grand experience. Warm regards! Mahesh, General Manager

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Other web-users rate our hotel

  • 1,753 reviews 8.9/10 Location
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  • 1,602 reviews 7.3/10 Service
  • 27 reviews 7/10 WiFi
  • 1,404 reviews 3.6/10 Comfort
  • 886 reviews 3.9/10 Cleanliness
  • 787 reviews 4.7/10 Amenities
  • 662 reviews 5.9/10 Breakfast

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