Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 550 reviews

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Mercure Bristol Grand Hotel - Image 1
Mercure Bristol Grand Hotel - Image 2
Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  550 reviews

TripAdvisor Rating  3.0/5  1,584 reviews

Wouldn’t go back

TripAdvisor rating 2.0/5

Z9343DYalisonp TripAdvisor review

As I was in a wheelchair due to a foot operation and they said it was accessible for wheelchairs it wasn’t. Lifts are too small for wheelchairs and front of hotel is steps The staff on Reception were dismissive and not helpful apart from one. Wasn’t the room we thought we booked as it was very compact. The staff in the bar/ restaurant were friendly and helpful and evening meal was nice. The only good experience we had. The breakfast wasn’t great quality and found a long black hair in my food. When I told the manager she didn’t know what to say and the waiter said ‘it wasn’t mine’. No apology. The car park is not great for bigger cars as space is tight to manoeuvre. Again the lift is too small. When we left and put the ticket in the barrier it said we had exceeded time and had to pay again. There was no mention of having to get another ticket when we checked out, so had to park up and go back to the hotel to sort it, again very dismissive.

Hello Alison, We appreciate you sharing your feedback with us. It seems we didn't quite hit the mark, and we're sorry that your dining experience did not meet your expectations and are always open to suggestions on how we may improve. We are also sorry that our service fell short of the standards you expected. Thank you for bringing the matter to our attention and rest assured that this will be addressed with our team. We hope you'll give us another chance to provide a better experience in the future. Take care, Karl Goebel, General Manager

Bad hotel - not worth the money!

TripAdvisor rating 2.0/5

Mark r TripAdvisor review

Stayed in a Privledge room - very dark and bed was so uncomfortable, you could feel the springs! Went to check out and reception staff were a disgrace including the manager, who was extremely rude. You have overcharged me, which i will take up with you when i get home because you gave me no choice to sort out at the hotel. I am horrified by your treatmemt and will never stay at a Mercure hotel again. 2 paymemts taken off my card without my consent! You couldn't even print my receipts off, made me take pictures of them! Appalling service! Shame as the bar/restaurant staff were lovely and polite and the food was delicious.

Hi Robert, Thanks for leaving us this review of your recent stay. It's fantastic to hear that you enjoyed the food and found the bar/restaurant staff lovely and polite; our Keepers Bar & Kitchen team works hard to provide great service and tasty meals. I'm really sorry to hear that you found the bed in your room uncomfortable; comfort is key and our mattresses were carefully selected during our 2018 update. As for the experience at reception, it's disappointing to learn that it didn't meet your expectations. We pride ourselves on our hospitality, and it seems we missed the mark during your visit. Rest assured, we typically receive positive feedback about our staff's helpfulness and professionalism. Concerning the payments, this does not reflect our standard practice of transparency and care in handling guest transactions, and we would certainly appreciate the opportunity to rectify any billing discrepancies. I'm glad you liked our extensive drinks menu and the comfy seating in our hotel bar. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Avoid

TripAdvisor rating 1.0/5

SarahH1980 TripAdvisor review

There is nothing grand about this hotel. The car park is unsafe and disgusting and the customer service is appalling - The worst I have experienced.Rooms are basic and there is a strange smell in the corridors. There are plenty of better options in Bristol.

Hello Sarah, Thanks for taking the time to share your review. While I'm delighted to hear that you found our hotel to be grand in name, it seems we missed the mark in other aspects during your stay. I'm truly sorry to hear about your experience with our car park and customer service; it's certainly not the standard we aim for. Though our parking is secure and covered, I regret that it did not meet your expectations. Regarding the scent you mentioned, we maintain daily housekeeping to ensure a clean and fresh environment, and we'll be looking into this matter. As for the rooms, we're proud of our modern amenities and the historical charm of our building, and I hope we can show you the quality we're known for on a future visit. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room nice, staff good, evening meal good, location good and good parking. However it seems that the hotel’s heating system is broken - it was a cold night and the room was very cold (we had to ask for a portable radiator). It’s a shame, because we would stay again if the heating was sorted. We stayed in October too and the hotel had the same problem (it was less of an issue then as weather mild). Would also mention that room 243 needs a new mattress - springs uncomfortable.

Hi Guest, Thanks for sharing your experience with us. It's wonderful to hear that you found the room nice, our team amiable, the evening meal delightful, and our location and parking convenient – that's what we aim for! We're glad these aspects made a positive impression. As for the heating, we're on the case; our historic building does sometimes throw us a curveball, but rest assured, we're pitching a solution. And about the mattress in room 243, while they're all from our 2018 refresh, it sounds like this one may have slipped through the quality net - we'll have our team bounce on over for a comfort check-up. We hope to welcome you back for a more enjoyable stay. Take care, Karl Goebel, General Manager

Rather tired in places

TripAdvisor rating 3.0/5

Vicky A Families - TripAdvisor review

Rather tired room with threadbare carpet in places, a worn sofa bed and in need of redecorating. Positives: secure car park next to hotel, fab central location, affordable price. Communal areas nicely decorated with local artwork, friendly staff. Nice quirky furniture and lighting not the generic kind of thing you get in a Premier Inn.

Hi Vicky, Thank you for taking the time to review your stay with us. It's great to hear you enjoyed our secure parking, the central location, and the unique charm our communal areas offer thanks to the local artwork and quirky furnishings. We're all about breaking the mold of the generic hotel experience, and it sounds like we hit the mark there with you! Moving on to the room, I'm sorry to hear it didn't quite live up to expectations. While our historic building underwent a grand makeover in 2016, we're continually working to keep everything fresh and up to standard. Your feedback is a helpful nudge to focus our attention where it's most needed. It's a relief to know that our friendly team made a good impression and contributed positively to your stay. They really are the heart of our hotel, and I'm sure they'll be chuffed to hear your kind words. We hope to see you next time you are in Bristol. All the best, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,712 reviews 8.9/10 Location
  • 2,459 reviews 4.8/10 Room
  • 1,464 reviews 7.1/10 Service
  • 31 reviews 5.9/10 WiFi
  • 1,422 reviews 3.7/10 Comfort
  • 788 reviews 4.4/10 Cleanliness
  • 636 reviews 5.2/10 Amenities
  • 559 reviews 6.1/10 Breakfast

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