Mercure Bristol Grand Hotel

Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 750 reviews

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Description

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

ALLSAFE approved hotel

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

Telephone +44 117 929 1645

Fax +44 117 922 7619
  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS:51.455372, -2.593519

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

KEEPERS KITCHEN & BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Our accommodation(s)

With 186 spacious and beautifully appointed rooms, stunning suites and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  750 reviews

TripAdvisor Rating  3.5/5  1,247 reviews

Very well located and good standard

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

I purchased a one night stay here via Groupon, which included breakfast and a bottle of wine. Arrived early and bags were left without any issue for a few hours while we visited the city center. Returned to check in and provided an upgraded room as they had run out of our type of rooms. No questions, no hassle. Bigger room, bed and free soft drinks in mini-bar. Bed was comfortable, but room was hot (air con wasn't working) and sash window wouldn't open, but we had a fan which helped and we didn't spend long in the room (only to sleep) , so it was fine. Mini fridge wasn't working either, but again, we weren't expecting to have one, so it wasn't an issue. Hotel was quiet on the night we stayed (floor 1). Although hotel had placed lots of signs around warning of a late function the next 2 nights, which we felt was very good of them (not many hotels would warn ahead of time as it would encourage the Karens/Darens to come out of the woodworks and complain regardless, but we felt it was a good thing to see). Friendly staff from the front desk to the cleaning staff. Breakfast selection was good. Parking, although was £15 a day, was waived, which was superbly generous. Overall a pleasant stay which we felt welcomed, and we'd definitely stay again.

Hello Miki, We are grateful to you for taking the time to send us your review. Thanks for this awesome feedback. It means a lot to know that you were so pleased with our convenient location and appreciate your mention of our tasty breakfast. We really hope to make everyone's experience as good as this. It's super you had a great time with us. However, we are sorry for the issue you had with the air conditioning, please let us know on the spot of anything that concerns you so that we can sort it there and then. We hope to see you next time you are in Bristol. All the best, Mahesh, General Manager

Excellent location and onsite parking. You need to look at the rooms, very disappointed

Customer review rating 2.5/5

Kerry Families - Confirmed reviews ALL

Carpets were disgustingly stained where I was pleased I had free slippers - this I paid for as upgrade my room- but defo didn’t feel upgraded , walls also needed repainting as skidded and marked a lot. The bathroom was ok though - if the rooms had been to the standard I paid for I would stay again but unfortunately as they are I won’t be coming back. Breakfast was good, staff were pleasant it’s just your rooms that let you down.

Hi Kerry, Thank you for this review of your recent stay. We are glad that you found our location great for getting around Bristol and we're pleased you appreciated our handy parking. However, we always want our guests to have the best possible time with us so please let us know of any issues at the time, so we can deal with them promptly. We would have been happy to have found you another room as soon as one became available. Thanks for bringing these issues to our attention so that they can be looked at and we can use them to make improvements to our services. Nevertheless, thanks for commenting on our great breakfast, we're happy it hit the spot and we're so glad to see that our team were attentive to your needs. We hope to see you next time you are in Bristol. All the best, Michael, General Manager

Good location

Customer review rating 5.0/5

M Couples - Confirmed reviews ALL

One night stay for concert down by the harbour - great location, friendly staff at check in and in the bar

Dear Michelle, Thank you for such a positive review of your stay. We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs. We look forward to welcoming you back on a future occasion. Best wishes, Mahesh, General Manager

Good stay - central location

Customer review rating 4.0/5

Anne Friends - Confirmed reviews ALL

Had a small issue with original room which was sorted by reception staff swiftly and satisfactorily

Dear Anne, Thank you for your review of your recent stay. We are pleased you enjoyed staying at our hotel and that our convenient location got your thumbs up. While we're sorry about the initial issue with the room we're really glad to see that our team stepped up to the mark when needed. It's always a pleasure to hear when we've made a good impression. I will be sure to pass your comments on to Dan, he will be delighted he helped make your stay enjoyable. We hope to see you next time you are in Bristol. All the best, Mahesh, General Manager

Overpriced and noisy

Customer review rating 1.5/5

Alastair L. Couples - Confirmed reviews ALL

We stayed at your hotel on Wednesday night . The experience was negative because of a few things 1. There was high levels of noise in the corridors at night 2. the air conditioning in the room did not work or was very poor 3. the breakfast was very average. 4. the bed was uncomfortable Would be delighted to here your comments It’s a shame as the hotel is very well located in Bristol Hopefully if we come back the experience will be much better and this was a one off blip ?

Hi there Alastair, Thanks for sharing your review. It's great to know that you loved our amazing location, however, we regret not everything was up to scratch. Please let us know on the spot if there are any issues as we'd have resolved the concerns or found an alternative room for you, if available. We are sorry our breakfast didn't quite hit the mark for you and would love to hear of any suggestions you have on how we can improve. Moreover, sorry that your bed wasn't entirely to your taste, our challenge is to get this right for everyone and it's not always possible We hope to have the opportunity to welcome you back again on a future occasion. Best wishes, Mahesh, General Manager

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