Mercure Bristol Grand Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 390 reviews

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Mercure Bristol Grand Hotel - Image 1
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Mercure Bristol Grand Hotel - Image 3
Mercure Bristol Grand Hotel - Image 4
Broad Street, BS1 2EL BRISTOL, United Kingdom

Description

Hotel extras

  • Renovated Grade II listed building from 1869

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Private Hotel Car Park

  • Within walking-distance of main amenities

Our accommodation(s)

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL BRISTOL
United Kingdom

GPS:51.455372, -2.593519

Telephone
Fax +44 117 922 7619

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

KEEPERS KITCHEN AND BAR

Eat, drink and unwind, morning, noon and night at Keepers Kitchen and Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotels roof.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  390 reviews

TripAdvisor Rating  3.2/5  1,613 reviews

Lovely room but beware of your belongings

TripAdvisor rating 3.0/5

Danielle T TripAdvisor review

To begin with it was difficult to check in as they couldn't find my booking. Was rectified when they realised someone had checked in the whole part when only 2 had arrived. This made is difficult for the remaining 6 people to check in. Room was lovely and facilities very good. Breakfast was really tasty and great variety. However, I left my work phone at the premise and did not realises until back home, an hour and a half away. I called the reception and they said they had it safe. After numerous calls trying to sort getting the phone back, I booked for a courier to collect it on the Monday (having left the phone on a Friday it was the earliest it could be collected). I called to confirm the details but told I would have to call again as the person who answered the phone could not pass on these details? So I did on Saturday morning and before I could say the date they said it had already been collected by Royal Mail that morning... alarm bells. To end a long story short, the phone can now no longer be found and is lost. I emailed, called and no one has gotten back to me.

One night stay

TripAdvisor rating 3.0/5

Compass01650621616 TripAdvisor review

Location of hotels is fine, close to shops, restaurants etc Staff friendly on arrival. Room was not as expected, this wasn't restocked after the last guest. No toiletries No coffee No phone in the room Shower screen was missing seal so water leaked and pretty much flood the bathroom. Mattress not the best as could feel springs Room also home to many moths!!! Henry hoover was just left outside our door in the hallway all day/night, so appeared that someone had been half way through their work and abandoned ship.

Hi there, Thanks for sharing your review. It's great to hear you appreciated our convenient location and the warm welcome from our staff upon arrival. We aim to make every guest feel at home from the very first moment. We're sorry to hear there were aspects of your stay that did not meet your expectations. Rest assured, our team prides itself on maintaining our historic building with modern amenities and it's unusual to hear of items not being restocked. Additionally, our housekeeping standards are designed to ensure a comfortable and visually appealing environment for all guests, which includes addressing any unexpected visitors of the insect variety. We'll be looking into the points you've raised to ensure they remain an exception. It's disheartening to hear about the mattress discomfort and the shower screen issue, as we usually receive compliments on our recently updated mattresses from 2018 and modern white bathrooms. We value your comfort and will certainly review these concerns. It's also worth mentioning that while we don't provide phones in rooms to maintain the building's historic charm, our 24-hour front desk is always ready to assist with any needs or requests. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

Awful

TripAdvisor rating 1.0/5

sue L TripAdvisor review

My room is very small, only three coat hangers, no drawers. The sink disgusting, mirror rusty. I have photos … Builders making a horrible noise and the lift in the car park not working People on desk apologetic but really did nothing , saying the hotel is fulL’ I come here every year for a four day conference …. Never had this before. Always had a decent room … up to now I am not happy

Hi Ms Thanks for leaving us this review of your recent stay. It's disheartening to hear that your recent stay didn't meet the high standards we strive for. We're truly sorry that the size and condition of your room were not up to par. Our aim is to provide a comfortable and welcoming environment, and it seems we missed the mark for you. Concerning the noise from the builders, we have had no building works taking place at the hotel so I am unsure of the disruption you are referring to in your feedback. We appreciate your patience with the lift situation and our team is always on hand to assist with any mobility issues. We're grateful for your loyalty over the years and we're committed to making things right. We hope that you will return in the future for a more enjoyable stay. Take care, Karl Goebel, General Manager

Customer review rating 3.0/5

David S. Couples - Confirmed reviews ALL

Reasonable stay, room was quite nice albeit at the rear of the premises, where it was quite noisy. I did however report an issue where another guest was kicking a door and screaming at 0600 in the morning making a great deal of noise. I requested the manager call me later in the day and heard nothing.

Hi David, Thanks for sharing your experience with us. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are pleased you found the booking process quick and easy. We hope to welcome you back for a more enjoyable stay. Take care, Karl Goebel, General Manager

Not a great stay

TripAdvisor rating 3.0/5

Juliet H TripAdvisor review

Not a good start - lift in car park out of order ! Room wasn't ready til 3.20pm - check in from 3pm. Room was clean. Decor was awful - dark green paintwork made it so dark. Window pane cracked Sadly we had a terrible night sleep. Noisy inside (could hear people being sick in adjoining rooms during the night). Very noisy from the nearby bars. Wouldn't recommend going at the weekend unless you don't mind a very disturbed night. Staff were very nice. Breakfast was pretty good but could do with some branded cereals and decent bread. It was an OK stay but not worth the money we paid

Hi there, Thanks for sharing your review. It's great to hear that you found our breakfast to your liking and appreciated the efforts of our friendly staff – they really are a cheerful bunch! Our team takes pride in keeping our rooms spotless, so I'm glad this shone through during your stay. I hope you found the earplugs helpful against the city buzz; we're in the heart of Bristol, so it can get lively, especially on weekends. I'm sorry to hear about the issues with the lift and the delayed check-in; we always aim for promptness. Also, the unique decor is part of our charm, inspired by Bristol's vibrant street art scene, though I understand it might not be to everyone's taste. Rest assured, our guest's comfort is paramount, and we strive to provide a restful environment. We look forward to seeing you again on your next trip to Bristol, Cheers, Karl Goebel, General Manager

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Other web-users rate our hotel

  • 1,716 reviews 8.9/10 Location
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  • 31 reviews 6.2/10 WiFi
  • 1,448 reviews 3.7/10 Comfort
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  • 592 reviews 5.2/10 Amenities
  • 543 reviews 6.4/10 Breakfast

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