Mercure Bristol Grand Hotel 4 stars

Customer review rating 3.7/5 6,230 reviews

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Mercure Bristol Grand Hotel
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+ 18 Services

Hotel extras

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Central location, within walking-distance of main amenities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Bristol Grand Hotel

Broad Street
BS1 2EL bristol
united kingdom

Tel: +4401179291645

Fax: (+)01179227619

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL INT At 12.39km / 7.7 miles

  • By train

    TEMPLE MEADS At 1.29km / 0.8 miles

GPS :51.455372, -2.593519

Our accommodation(s)

With 182 spacious and beautifully appointed rooms, stunning suites, leisure and beauty facilities, and eleven elegant function rooms, we are the first choice for tourists and business travellers.

Standard Double Room

  • Max. number of persons: 2
  • Area: From 0 / 0 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Compact Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Twin Room

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Double

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

KEEPERS KITCHEN & BAR

Type of cuisine: International

Eat, drink and unwind, morning, noon and night at Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British cuisine with an imaginative menu that also features homegrown honey sourced from a hive on the hotel's roof.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEEPERS

Non contractual photo

Chill-out and relax in Keepers bar, enjoy our comfortable seating and variety of working spaces. Our drinks menu features an extensive selection of wines, beers, cocktails, soft drinks, coffees and teas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 632

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Bristol Grand Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

6,230 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,079 reviews

Great Stay!

Customer review rating 5.0/5

Daniel L. Business - 08/04/2021 Confirmed reviews ALL

A very comfortable experience with great customer service from start to finish. The room was immaculate and very comfortable. I will be staying here again very soon.

Dear Daniel L., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Oates GENERAL MANAGER

Lovely rooms with lovely staff

Customer review rating 5.0/5

Morgan Business - 04/04/2021 Confirmed reviews ALL

Staff very helpful, quick and easy process, rooms very nice and tidy

Dear morgan r., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would appreciate if you could share some comments on Trip Advisor so other guests can enjoy your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Oates GENERAL MANAGER

Great stay

Customer review rating 5.0/5

Allan S. Business - 13/03/2021 Confirmed reviews ALL

Great area great staff and great rooms

Dear Allan s., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov

Welcoming stay

Customer review rating 4.0/5

Andrew D. Business - 12/03/2021 Confirmed reviews ALL

Stress free.

Dear Andrew D., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov

Great Welcome in Strange Times

Customer review rating 5.0/5

Simon P. Business - 08/03/2021 Confirmed reviews ALL

We were staying whilst viewing properties to purchase in Bristol. We had an advance call on our day of arrival asking if we were essential workers. We explained our visit purpose which was all good and within the restrictions. Upon arrival the girl on reception was friendly enthusiastic and helpful. She went through the Covid protocols, evening meals and breakfast procedures efficiently without being over the top. The hotel was clean, well placed for the city centre. We ordered a Deliveroo meal and the hotel provided all the crockery, cutlery required. Upon check out the girl on reception helped us with prospective areas of Bristol suitable for a young persons, which to view and which not which was really helpful. All in all a great stay! Please pass on our thanks to the entire team!

Dear Simon P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alena Dimitrova

Great staff

Customer review rating 5.0/5

Robert B. Business - 20/02/2021 Confirmed reviews ALL

Staff always friendly and extremely helpful

Dear Robert B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Stoykov

All worked out very well

Customer review rating 4.5/5

Dw Business - 28/01/2021 Confirmed reviews ALL

Organised very well, breakfast bang on time, room freshly removated

Unsatisfied

Customer review rating 0.5/5

Anonymous Business - 22/01/2021 Confirmed reviews ALL

Not friendly staff. Room not clean Breakfast took longer than was told

Good service

TripAdvisor rating 5.0/5

BobbyVegasEngland Business - 17/01/2021 TripAdvisor review

Good service as always. Been staying here for the past couple of months. Have been upgraded on occasions as well, which has been nice. Will be soon a gold member so will be expecting regular upgrades which will be reported on.

Dear Valued Guest, Thank you for you wonderful feedback on your recent visits with us. I am so pleased to read that you are a returning guest time and time again. You will indeed be a gold member before we know it, we look forward to recognising your status upgrade on your future visits. Until we meet again soon, take care. Michael General Manager

Exceptional welcome

Customer review rating 5.0/5

Laurence Couples - 10/01/2021 Confirmed reviews ALL

We arrived very early as the visit was related to a medical procedure. The reception staff made a roam available straight away which was very kind and greatly appreciated as the weather was cold and the city in lock down.

Dear Laurence J., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael GENERAL MANAGER

Good on the feedback, but the stay wasn’t the best

Customer review rating 2.0/5

M P. Business - 08/01/2021 Confirmed reviews ALL

Air con was a nightmare. The room was freezing when I walked in (the bathroom NEVER warmed up). And when the air con was on it was either too cold or too hot and also very dry. Also noisy with people walking past. Staff didn’t appear to understand covid rules, hugging guests or not wearing masks properly (nose not covered or on their chin). The manager on the exit was lovely and took feedback positively. I’m not one to moan normally either! The building is gorgeous though and the decor in the rooms very cool. Industrial and modern. And the bar and restaurant (from previous experience when it was fully open) are also lovely.

Dear Matt P., Thank you for taking the time to tell us about your experience at the Mercure Bristol Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am extremely disappointed to read your comments concerning safety measures relating to COVID-19. Tracy and I have discussed in detail your comments to her regarding our team member. I reassure you we are taking appropriate actions from your feedback. This is not the behavior we expect our our team. I apologise that your room did not reach a good temperature; following your feedback we are making a new approach to our rooms to ensure they are nice and warm for when our guests arrive. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stanimir Stoykov

Great nights stay

Customer review rating 5.0/5

Karl W. Business - 04/01/2021 Confirmed reviews ALL

Great nights stay centrally located 2 min walk to the shopping area. room very comfortable spacious.

Dear Karl W., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stanimir Front Office Manager

Poorly maintained

Customer review rating 2.0/5

Y. Business - 23/12/2020 Confirmed reviews ALL

The suite showed a distinct lack of care and attention. One of the window panes was crack and broke across the whole width of the window. The shower was hanging off the wall, lights above the sink did not work. The fridge had no water or complimentary drinks in it. There were no tea bags (except camomille).

Very well located next to St Nicholas Market.

Customer review rating 5.0/5

Mrs C. Couples - 22/12/2020 Confirmed reviews ALL

We were upgraded to a larger room. Customer service was excellent. Very professional front desk staff. Lovely clean room.

The hotel is well located

Customer review rating 4.0/5

M B. Business - 14/12/2020 Confirmed reviews ALL

The hotel experience was as expected. Getting to the hotel is a major pain now that all the roads have had restrictions placed on them. I would suggest that the directions to the hotel are updated

Dear Martin B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. The road system has recently changed in Bristol and I fully understand your point of the view regarding the instruction I will certainly have our website updated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Oates GENERAL MANAGER

Good stay

Customer review rating 5.0/5

Julia Business - 08/12/2020 Confirmed reviews ALL

Good location, amazing staff already booked to come back

Dear Julia P., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael GENERAL MANAGER

Well run hotel

Customer review rating 4.5/5

Helen A. Couples - 11/11/2020 Confirmed reviews ALL

All went very smoothly. Rooms clean and nicely decorated. Last time I had a compact room and my only criticism would be that the standard room I had this time and paid a bit extra for actually felt smaller.

Dear Helen, We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our rooms are very different across the wholwe hotel and I completely understand your point, as a returning guest why not let us know what room you prefer if you have one. We will of course accomodate if we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael GENERAL MANAGER

Nice hotel but noisy

Customer review rating 2.5/5

Rhonal H. E. Couples - 08/11/2020 Confirmed reviews ALL

Stay was fine and hotel decor was nice. Staff were pleasant. But bed uncomfortable and hotel room was noisy at night.

We very much appreciate your comments regarding your stay. I apologise that the noise and bed was not comfortable during your stay. I apologise for any inconvenience. Thank you again for sharing your experience, and we hope to welcome you again very soon. Sincerely, Michael GENERAL MANAGER

Flawed to perfection.

Customer review rating 4.0/5

David B. Families - 07/11/2020 Confirmed reviews ALL

There's no such thing as perfection. That which is perfect for one may well be diabolical for another. That said, I think you put on a good show. The downsides were few, and essentially amounted to the main bed being a little uncomfortable for one of our guests, who consequently had trouble sleeping, and the parking arrangements being a tad cramped for my Jaguar, which suffered a few dings and dents as I tried to manoeuvre it around. Seriously, if you want to park there, you're best off with a really small car. But those were niggles which didn't impact too much, especially given the generosity of the breakfast buffet. Okay, so maybe the full English breakfast wasn't especially full, but there were fruits, toast, cereals and all manner of other delectables which could have kept a serious gourmand like me munching away all day. Not only that, but there were also doggy-bags with which you could take an assortment of goodies away with you for lunch which, had the weather been less inclement, would have been perfect for a picnic. The room itself, the family suite, was gorgeous, with its green walls, plenty of space and the high ceilings were so clean and looked to me like a perfectly-iced cake. Yummy! Most of all, the hotel in general didn't look like the sort of bland arrangement you get in most hotels, where you just want to get out of there. Neither were they as keen as those hotels to want to get rid of you by having maids drop by with a stern warning and a loud vacuum at stupid o'clock - it was just relaxed and pleasant. rather than a boot-camp barracks.

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael GENERAL MANAGER

Fantastic stay

Customer review rating 5.0/5

H. Couples - 07/11/2020 Confirmed reviews ALL

Fantastic stay upgraded to premium executive suite on arrival and given free late check out as a gesture of good will to travel agents. Check in was great by a super friendly man and the whole stay was lovely! Perfect location to visit the City!

Dear Nareena H., We very much appreciate your comments regarding your stay at the Mercure Bristol Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael GENERAL MANAGER

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