Mercure St Albans Noke Hotel 4 stars

Clean hotel and friendly staff but hotel In need to significant upgrade.

Staff were very helpful and friendly. Swim on the premises very much appreciated. Food delicious and good choice available. Also compliments to the gardener, rose beds immaculate and good choice of winter flowers on pots and in beds.

We were there sadly for a funeral so we didn’t take advantage of all you had to offer. The rooms were great, staff was friendly and competent. My only complaint is that breakfast was awful, my cousins and I gave it a 3. However I did have a great, nicely served sandwich for lunch.

everything went well, good food, friendly and efficient staff

Good, clean, well appointed Room (235). Lovely Hotel. Good breakfast options. Very good, helpful staff.

Good for event

My partner and I visited for two nights for a valentines weekend and it was absolutely lovely. The hotel location was superb, the room had everything we needed and the facilities were wonderful additions to our stay. It was hard for us to call the room down due to the window restrictions and the radiators being on full (we couldn't seem to find the temperature adjustment) but once we'd aired the room for most of the day, it was comfortable enough to sleep.

My wife was diagnosed with Shingles a couple of days before we were due to stay. She was told that she must not come into contact with anyone who was pregnant, or who was undergoing chemotherapy, as the danger to them would be considerable. Although my wife felt perfectly well, and able to travel, we decided that it would be unfair to your own staff, and other guests at the hotel, to go ahead with our visit. I explained this to the staff at the hotel, and then to your central reservations team, and asked whether it would be possible to have a refund as we were not travelling due to concern for others. This was met with a blank 'No refund'. I am seriously unimpressed.

very helpful staff.Enjoyed my stay very much

Comfortable rooms. Efficient & pleasant staff & good service.

The reason for our stay was to meet up with past working colleagues in a reunion. The main part was a dinner with entertainment. The meal was superb and all on my table commented in like fashion, everyone enjoyed the meal whichever selection. Breakfast was self service and a great choice was available, from tea and toast to a full English. Would recommend to any of my friends should they be staying in the area.

Was please with our welcome and service at front desk We really enjoyed breakfast and how much there was to choose from the room was clean and tidy and we really enjoyed the experience booking right through to check out.

Stayed for 2 nights for a wedding held locally. Was a little disappointed on arrival that there was no mention on the system that I had requested an early check-in, despite getting a reply from the hotel saying although it couldn't be guaranteed it was unlikely to be a problem. Fortunately a room was available. The room was comfortable, breakfast was great although a little noisy on the Sunday. The shower was jammed, I couldn't turn it on, maintenance were called, arrived immediately and sorted it out. Would stay again!

Noisy doors I'm afraid. Even Premier Inn have quiet closing doors, I was woken by doors opening and closing several times morning and night and this made my stay not as relaxing as it could have been...

We booked as we were going to Harry Potter Studios, location was fab, we came from South wales so nice easy drive and hotel located just off the M25. I pre booked 2 course dinner in the restaurant, food was absolutely great, good choice aswell as nicely cooked. Our room was disappointing. The walls were really thin, and we had noisy neighbours. This resulted in me having to ring reception twice, once at 10pm and then again at 2am, to tell them to be quiet. The rooms could also do with updating. While they were surfacely clean, they could definitely do with an upgrade compared to other hotels I have stayed in within the same sort of budget.