Mercure St Albans Noke Hotel 4 stars

Just a quick stop over , great location , nice swim , relaxing place

My fiancé and I stayed at the Mercure Noke and the stay was lovely, however the room was far too hot. We asked a receptionist if there is a way to turn the heating down and we were told ‘with a remote’ which was obviously incorrect. We both struggled to sleep the first two nights due to the temperature in the room

We stayed at this hotel as it’s perfectly located for visiting our family in St Albans. The staff could not have been more helpful especially Barbra and Paulina on the front desk. A lot of hotels are doing a grab and go breakfast at the moment, however, we had a great full English in the morning at This hotel ! All round great stay, thank you

Standard rooms are not up to standard. Cobwebs all over the bathroom windows and decor desperately tired, worn and outdated. As a platinum member I should receive a room upgrade, but didn't, even though the hotel car park was almost empty and the hotel itself very quiet.

Have driven past The Noke many times and thought it looked a lovely place to stay. Booked up 3 weeks in advance using the hotels own website. We needed an accessible room as my husband has a muscle wasting disease and has limited mobility. I was able to book this on the website and we were looking forward to our stay. The day before our stay we had a phone call to say there had been a mistake with the booking and the accessible room was not available. We agreed to stay in a regular room knowing there would be no room for a wheelchair and , unless we used the leisure centre shower, it would be a strip wash in the morning as the shower was over the bath. We agreed a discounted rate for this and were prepared to make do. However, we were not prepared for how disabled unfriendly the rest of the hotel is. Unless you take the outside route there is no step free access to a toilet from the bar and restaurant. The disabled toilet is quite a hike away from these public areas. Our next disappointment was with the very limited, unimaginative menu. I fully appreciate that we are living in strange times but the food on offer was not restaurant standard - I've had better in a Little Chef. Just so disappointed.

Unfortunately, we are very disappointed with our recent stay. Our dinner arrived very late and everything on the plates was cold. We were hoping to have a nice breakfast in the morning but unfortunately, it arrived cold as well. We had to send it back and ask for a hot full English breakfast. It was a bit better but on one of the plates mushrooms and tomatoes, we're missing. We won't stay here again!

The stay was ok, we have stayed before and it certainty didn't meet previous standard. The rooms and hotel through out were freezing cold, we hardly slept due to constant noise throughout the night. I had to query the cost of the interconnecting rooms for which we nearly ended up paying double! Overall wasn't the best stay, but the staff as always were amazing! You cannot fault them.

Stayed for a couple of nights, good food, great staff, nice room.

My regular hotel, when I stay in St Albans. A good hotel, very helpful staff. During the current Covid 19 regulations, the hotel management and staff, have made staying a very safe experience.

We stayed to celebrate our wedding anniversary a little disappointed with the food everything we ordered the kitchen had ran out of bar was full of men spread out across 8 tables not eating so we couldn’t sit and enjoy our meal very well Room was nice a comfortable

I’m a key worker who works in London but lives elsewhere, so I stay in the Noke during the week. I have been living in this hotel for 4 years on week days, and when the hotel was forced to close I had to commute. As soon as the hotel was open for key workers back in June I was there. I could not have expected a better response from Craig and the team. The Noke has responded superbly – initially we were confined to our rooms, with a very limited menu – but hey there is a pandemic on!! Being able to stay again was a great relief to the 180 mile commute. Screens went up, public spaces got closed, but the hotel was open. And what did the Noke do my first day back; they apologised!! For what I asked – because we can’t offer our regular menu and services. The heart in those who worked in the hotel through the harshest days of lockdown was superb. Breakfast is now available almost as normal, tho’ I do miss those little ready-to-go breakfast bags. The bar is open again, socially distant of course; with red or green circles on tables which are ‘safe’ and those that need to be cleaned. Food wise the menu is almost back to normal, but we have to give chef some slack, he is working on his own! The hotel is adapting to what is allowed now, and it’s starting to feel more ‘normal’. It’s nice to see more staff returning as the situation gets normalised, so thanks to Corrina, Gilroy, Kamila, Marie, & of course Craig…

Look of hotel was poor and run down, you would not re book, facilities tired and in some places empty, for example the restaurant had a number of tables missing, lounge area, 2 sofas only. Bathroom in room was poor and dirty

It’s been a while since I stayed at the Noke due to work and the covid lockdown. But as ever the welcome as friendly and warm. The new rules make you feel safe and it all works well. As ever clean tidy and always help on hand should you need it. Shame to see it underused and hopefully people will now start to stay again. It’s time to come back and stay and give our support as paying guests

Room was immaculate and staff were constantly professional and helpful . Thoroughly enjoyed my stay and will not hesitate to recommend to friends and family . A big thanks to all the staff .

We enjoyed our stay. Some areas were looking a little worse for wear, mainly round the pipes and radiators. The Shower needed work. Dials were stiff and difficult to turn. The power was difficult to adjust, the bracket was not stiff enough and the water pressure would push against the head moving the stream of water.