Mercure St Albans Noke Hotel 4 stars

Great Stay, the food was good and staff were welcoming and friendly

2 nights bed and breakfast in a superior room. Used the pool etc very nice. Great breakfast. Good location.

we arranged a post-wedding reception lunch for my son and decided to stay overnight as many of the guests were. The reception went very well, staff were friendly, helpful and efficient and the food was good. Our room was a reasonable size and clean, bed was comfortable. Only glitch was that there was noisy machinery outside which made it difficult to sleep. Breakfast was good value with a variety of food including cooked breakfast, pastries, cereals and rolls, and a pancake maker. The decor needs modernisation and a lift would help as I have difficulty climbing stairs, as did others. Later on we had pizza's from the bar which were delicious! The one real criticism I have is that the mirror in our room had been blocked by the TV and there was no mirror over the dressing table which made it difficult to apply makeup.

From walking in door and leaving fabulous stay room was lovely food was great and so where all the staff

Stayed as I needed to be in the area for a course. The hotel was pleasant and lovely pool facilities. Unfortunately I was woken may times in the night by what sounded like it of control children running and screaming down the corridor outside my room. Then someone opposite complained and the manager proceeded to talk to the other guest about the situation right outside my door, only stopping when I actually got so frustrated that I screamed "shut up" at which point they finally stopped. I ended up over sleeping the next day from lack of sleep and was rushing to get out, only to find the reception staff too busy chatting to each other to bother to ask me if everything had been ok with my stay. As I was already late I wasn't willing to stay and wait for them to finish.

I was extremely disappointed with my stay. This was a special treat for my family as my son has been diagnosed terminally ill & he was fund raised to stay over night in a hotel & go skiing. Due to the location, look & reviews of the hotel we picked to stay at The Noke. On arrival I thought the hotel, rooms & facilities were dated but everything was clean so i thought that was more important. During the night myself & my children were woken up by the room next door being very loud, drunk & were having what sounded like a party. Then a couple broke out into an argument along the corridor. The man was very abuse to the lady & used lots of very offensive language - which my children could hear. I did go down to speak to the night manager & was told he was trying to sort it & if the noise keeps up to call him again. This was all going on between 1.30-230 am so I am not being unreasonable. Its appalling. On check out i was offered no further apologies or reduction to our room rates. So what was supposed to be a special weekend for my family making memories ended being one I’ll try to forget.

A very pleasant experience thar was restful and pleasant.

Our room was clean and had everything we needed, but sadly we did not have the best nights sleep due to the sound of doors slamming and voices above us constantly (not sure what this could be as above us according to the fire map was a toilet). It was also very warm in the room and the fan worked but the tilt function was broken so we were unable to aim it at the bed.

Love the location, plenty of parking. Facilities are good, food good quality, reasonably priced rooms. Rooms are a bit out dated and scruffy so could do with upgrading but overall good stay. Staff friendly.

Overnight stay whilst visiting relatives, room Ok but a bit dated. Food good in the bar.

We required an area in the lounge for our Society AGM and your events team provided us with a room for privacy. We are holding our Halloween Ball at The Noke as we were so well looked after at our last Charity Ball in 2018.

Very helpful reception staff, comfortable room on ground floor, always stay here when visiting St Albans, such an easy location near the M25.

Staff were helpful and they helped make this break away really good. Leisure facilities a bit dated and could be improved but overall, it was good.

The external noise level was intrusive and annoying. The bathroom had not been cleaned properly.

Enjoyable stay.