Clean room. Very helpful staff. Despite the covid restrictions, the hotel was able to offer in room meals, takeaway breakfast and a good selection of drinks.

First class, very friendly staff.

I didn’t stay at your hotel . It was cancelled but you messed up the booking and cancelled the wrong booking but still charged me for staying. Your booing system needs looking at to improve your customer service

Room didn’t match description on website Guests playing loud music and having a party resulted in checking out of the hotel 9 hours after check in ( 3am)

A very calm, comfortable place to stay before Christmas. Beautiful festive decorations.

The swimming pool with spa was amazing for my 8yo and the hotel was really close to the indoor ski tracks. A great combination. The staff was nice too.

Staff were welcoming and helpful- meant a lot. Unlike other stays bedroom temperature overnight well balanced. The big disappointment as purpose was wedding reception for our daughter- expecting a madras curry as at taster meal but all served the quite different korma curry. Starter and dessert were excellent. Layout of reception room and evening barbecue top marks. Christmas decorations gave festive feel.

Covid restrictions not enforced people walking around no masks.

Our first room was freezing when we went in, there was a draft coming from the windows, the fan and heated towel rail in the bathroom wasn’t working and the shower head didn’t stay in one place. We were moved to a second room with much the same issues except the shower head didn’t move but the shower was too hot to stand under and there was no way to turn the temperature down at this point we decided not to stay the second night that I had booked. We went to reception asked for a refund for the second night that we would not be staying for, the receptionist said she would send the emails and sort the refund (which I still haven’t got back). The breakfast was nice tho.

Clean but in need of a good revamp. Looking old and dated.

The staff were all lovely and made the stay special. I loved my stay and was very comfortable in my room. Very comfortable bed! Great location and made very welcome. I will definately stay again. Thank you everyone.

We found the hotel was quiet and clean and perfectly comfortable. Some understaffing issues at breakfast but things got sorted out well and we enjoyed the food.

Doing very best under C19 restrictions

Look of hotel was poor and run down, you would not re book, facilities tired and in some places empty, for example the restaurant had a number of tables missing, lounge area, 2 sofas only. Bathroom in room was poor and dirty

It’s been a while since I stayed at the Noke due to work and the covid lockdown. But as ever the welcome as friendly and warm. The new rules make you feel safe and it all works well. As ever clean tidy and always help on hand should you need it. Shame to see it underused and hopefully people will now start to stay again. It’s time to come back and stay and give our support as paying guests