Mercure St Albans Noke Hotel

Mercure St Albans Noke Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 62 reviews

ALLSAFE approved hotel

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Hotel extras

  • The Noke restaurant serves international cuisine

  • A fitness centre, including heated indoor pool, spa, sauna and steam room

  • 11 purpose-built meeting rooms

  • Wedding facilities capable of accommodating upto 250 guests

  • Great location with excellent link to the M1 and M25

Hotel location

Mercure St Albans Noke Hotel

Watford Road
United Kingdom


  • By plane

    HEATHROW At 38.62km / 24 miles

  • By plane

    LONDON LUTON At 24.14km / 15 miles

  • By train

    ST ALBANS CITY At 4.83km / 3 miles

GPS:51.72169, -0.364869

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mercure St Albans Noke Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  62 reviews

TripAdvisor Rating  3.5/5  1,076 reviews

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We found information about what was available very lacking. Our room was made up for one person not two had to request second set of towels three times, asked for evening menu were told it would be put under our door but eventually we went to reception. Asked for an additional chair so we could eat at the desk table staff seemed rather bemused but it was provided. Room was very shabby, cracked ceiling in bathroom, towel-rail not properly fixed to wall.

Bad experience

Customer review rating 0.5/5

Andrew B. Business - Confirmed reviews ALL

Poor staff and not enough of them For dinner the menu was curry curry or curry Rooms ok Difficult to understand staff, staff appeared stressed an not helpful Tried to phone to book but no answer, at location I observed staff ignore phone calls even when sat next to it

Keeping keyworkers going during lockdown

Customer review rating 4.0/5

Simon W. Business - Confirmed reviews ALL

Glad to have the hotel open to key workers through 2020-1; this had been critical for me so really appreciate the effort.

Great staff: uncomfortable seats, old furniture

Customer review rating 4.5/5

Pg Business - Confirmed reviews ALL

Staff are great but your rooms are tired and old fashioned. The seats are very uncomfortable.

easy location

Customer review rating 4.5/5

Tracy W. Couples - Confirmed reviews ALL

friendly helpful staff

Good stay.

Customer review rating 4.5/5

Terence L. Business - Confirmed reviews ALL

Clean room. Very helpful staff. Despite the covid restrictions, the hotel was able to offer in room meals, takeaway breakfast and a good selection of drinks.


Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

First class, very friendly staff.

Customer review rating 0.5/5

Don’t S. T. R. O. A. A. I. D. S. T. Families - Confirmed reviews ALL

I didn’t stay at your hotel . It was cancelled but you messed up the booking and cancelled the wrong booking but still charged me for staying. Your booing system needs looking at to improve your customer service

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Room didn’t match description on website Guests playing loud music and having a party resulted in checking out of the hotel 9 hours after check in ( 3am)

Excellent staff

Customer review rating 5.0/5

Tracy Couples - Confirmed reviews ALL

A very calm, comfortable place to stay before Christmas. Beautiful festive decorations.

Fantastic for kids

Customer review rating 4.5/5

Fantastic P. A. S. F. C. Families - Confirmed reviews ALL

The swimming pool with spa was amazing for my 8yo and the hotel was really close to the indoor ski tracks. A great combination. The staff was nice too.

A happy Family Wedding Celebration

Customer review rating 3.5/5

Maureen Families - Confirmed reviews ALL

Staff were welcoming and helpful- meant a lot. Unlike other stays bedroom temperature overnight well balanced. The big disappointment as purpose was wedding reception for our daughter- expecting a madras curry as at taster meal but all served the quite different korma curry. Starter and dessert were excellent. Layout of reception room and evening barbecue top marks. Christmas decorations gave festive feel.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Covid restrictions not enforced people walking around no masks.


Customer review rating 1.0/5

L B. Couples - Confirmed reviews ALL

Our first room was freezing when we went in, there was a draft coming from the windows, the fan and heated towel rail in the bathroom wasn’t working and the shower head didn’t stay in one place. We were moved to a second room with much the same issues except the shower head didn’t move but the shower was too hot to stand under and there was no way to turn the temperature down at this point we decided not to stay the second night that I had booked. We went to reception asked for a refund for the second night that we would not be staying for, the receptionist said she would send the emails and sort the refund (which I still haven’t got back). The breakfast was nice tho.


Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Clean but in need of a good revamp. Looking old and dated.

Wonderful Staff.

Customer review rating 4.0/5

Ali Business - Confirmed reviews ALL

The staff were all lovely and made the stay special. I loved my stay and was very comfortable in my room. Very comfortable bed! Great location and made very welcome. I will definately stay again. Thank you everyone.

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We found the hotel was quiet and clean and perfectly comfortable. Some understaffing issues at breakfast but things got sorted out well and we enjoyed the food.

Good stay

Customer review rating 4.5/5

Paul Business - Confirmed reviews ALL

Doing very best under C19 restrictions

Noke hotel

TripAdvisor rating 1.0/5

gregabb0tt Business - TripAdvisor review

Look of hotel was poor and run down, you would not re book, facilities tired and in some places empty, for example the restaurant had a number of tables missing, lounge area, 2 sofas only. Bathroom in room was poor and dirty

Thank you for taking the time to leave a review. we have limited furniture within communal areas to ensure social distancing. I have passed your comments regarding the bathroom on to our housekeeping team.

Time to come back

TripAdvisor rating 5.0/5

1001lottie2015 TripAdvisor review

It’s been a while since I stayed at the Noke due to work and the covid lockdown. But as ever the welcome as friendly and warm. The new rules make you feel safe and it all works well. As ever clean tidy and always help on hand should you need it. Shame to see it underused and hopefully people will now start to stay again. It’s time to come back and stay and give our support as paying guests

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