Mercure Liverpool Atlantic Tower Hotel 4 stars

Customer review rating 4.2/5 5,440 reviews

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Mercure Liverpool Atlantic Tower Hotel
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+ 20 Services

Hotel extras

  • Central location, with plenty of nearby transport links

  • Skyline views of Liverpool from the Vue Bar and Terrace

  • Vista Restaurant offers a choice of international cuisine

  • Nearby Albert Dock, Liverpool One and The Cavern Club

  • 10 dedicated meeting rooms accommodating up to 150 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • JOHN LENNONPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre (nearby)Paying
  • Bicycles rental (nearby)Paying
Business services
  • 9 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Liverpool Atlantic Tower Hotel

Chapel Street
L3 9AG liverpool
united kingdom

Tel: +4408713769025

Fax: (+44)8713769125

Check-in from 14h00

Check out up to 12h00

  • PARADISE STREET INTERCHANGE :  BUS INTERCHANGE

  • MOORFIELDS :  MOORFIELDS

  • By plane

    JOHN LENNON At 14.65km / 9.1 miles - Shuttle paying

  • By train

    LIVERPOOL CENTRAL At 0.48km / 0.3 miles

GPS :53.407618, -2.995191

Our accommodation(s)

Privilege rooms are more spacious, with king sized beds and include enhanced toiletries, slippers and robes. Ensuite bathroom, hairdryer, flat screen TV with freeview, tea and coffee making facilities and bottled water. Classic Double rooms have a double bed, ensuite bathroom, hairdryer, flat screen TV with freeview, tea and coffee making facilities, iron and ironing board and in room safe.

Classic Double Bedroom

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Classic Twin Bedroom

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 Double Bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Family RoomNon contractual photo

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Suite

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

VISTA RESTAURANT

Type of cuisine: International

Vista Restaurant offers stunning views overlooking the Royal Liver Building and River Mersey. The restaurant serves a selection of British classics and international dishes with a selection of drinks and wines.

Lunch

11:30 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VU BAR AND TERRACE

Non contractual photo

Our Vu Bar has great views of Liverpool and a perfect place to enjoy a selection of drinks including cocktails, a snack or a meal. The terrace is a great sun trap in warmer months for alfresco refreshments.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 116

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Mercure Liverpool Atlantic Tower Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

5,440 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,125 reviews

Great location and good room

Customer review rating 4.0/5

Anonymous Business - 05/04/2021 Confirmed reviews ALL

The room is very comfortable, the staff is very friendly and helpful. Great location, close to the City Centre and main train stations

Hotel a little dated but customer service was very professional

Customer review rating 4.0/5

Reece Business - 22/03/2021 Confirmed reviews ALL

In summary, a great stay (Business travel, 4 nights Mon - Fri). The hotel needs a little TLC, but it is clean and organised. COVID response is excellent, well signed and easy to understand. I was woken on my first night by my neighbour who must be an early starter as I could hear their TV for 1 hour in the small hours (3.30 - 4.30am) before they left. I asked reception for ear plugs the next morning, they not only moved my room, but gave me a slightly upgraded room. The upgraded room was welcomed, as my first room had a few issues (main bathroom light dead, phone didn't work and shower tray was slow to drain). Staff were incredibly polite and professional; I've stayed away on business at least 100 nights during my career (in a mix of 3 - 5 star hotels), and I can tell you this is rare! A few minor mistakes like breakfast order not quite correct & no tea/coffee offered, even though initial reception encounter said this would be the case (I'm too polite/british to ask).

Amazing staff..... room smelt of smoking

Customer review rating 3.5/5

Paul D. Business - 21/03/2021 Confirmed reviews ALL

Staff on reception were so nice, really helpful.... A credit to the hotel..... But the room did smell of smoke which was not nice.

Great stay

Customer review rating 4.0/5

Andy Business - 16/03/2021 Confirmed reviews ALL

Excellent stay in a very good location. Staff were very helpful and friendly. They even went the extra mile and posted an item I left back to me.

it wasnt m.

Customer review rating 0.5/5

It W. M. Solo - 15/03/2021 Confirmed reviews ALL

It wasnt m.

Well located

Customer review rating 3.5/5

Anonymous Business - 11/03/2021 Confirmed reviews ALL

Dated room. Bathroom old

Atlantic Tower, Liverpool

TripAdvisor rating 5.0/5

Roy492 05/03/2021 TripAdvisor review

Excellent hotel, Martin on reception is amazing, so helpful. The hotel is excellently positioned for some fantastic views of parts of the river and liver building. We were staying there, due to attending my sisters funeral,that made it so much easier. I recommend this hotel

Dear Roy, Thank you for your fantastic review although our apologies it was in sad circumstances. I'll be sure to pass your comments into the team and in particular Martin. Please don't hesitate to contact me directly in the future should you be returning for Liverpool for a more enjoyable reason. Kind Regards Alan alan.shaw@accor.com

Very enjoyable stay

Customer review rating 4.5/5

John B. Business - 25/02/2021 Confirmed reviews ALL

Cleanliness, staff, location all 100% very enjoyable stay will definitely be back again

Room 607

Customer review rating 2.5/5

Rob Families - 08/02/2021 Confirmed reviews ALL

Positives: The view across to the Liver building & the Mersey - absolutely beautiful especially at night seeing the Liver building lit up. Although there was minimal interaction, the two staff members I encountered were polite & professional. Negatives: Glass partition had mould around the bottom edges. There was still hair in the plug of the bath that hadn’t been cleaned out. There was two pubes/body hair on the wall of the bathroom that hadn’t been cleaned. No toilet brush. Toilet roll holder that was attached to the wall was half hanging off the wall. Paint starting to peel away where the wall meets the ceiling. Bedroom/Room: Stains on floor/carpet that should have been cleaned/removed. There was a hair clip on the floor that did not belong to my wife - clearing the floor hadn’t been hoovered before our stay. Not sure when it had last been cleaned but it wasn’t to the expected standards - plenty of dust on all surfaces. The reason why we knew this is, we brought our own antibacterial wipes to wipe down all the surfaces for our own COVID precautions. The wipes all contained a build up of dust. Sofa bed: Quite possibly the most uncomfortable bed I’ve ever slept on. Felt like there was no padding to the mattress at all. We originally meant for our daughter to sleep in the sofa bed but even she complained about how uncomfortable it was so we swapped I pulled the short straw. External windows: Filthy, not been cleaned for months - not a significant issue and appreciate that it’s a cost that the hotel needs to make and save given the impact of COVID but once lifted these all need to be cleaned to ensure any future guests staying in the room get the best views out across the city. On reflection it’s such a shame that the room & facilities were not to a good standard as this hotel/room has the potential to make it such a welcoming stay. Would certainly suggest that given the down turn in occupants that this is an opportunity to use the facilities teams to go through and give each room a thorough deep clean from top to bottom - e.g. cleaning/clearing away the mould around the shower partition, clean out the plugs, repaint to the walls.

Staff exceptional helpful

Customer review rating 5.0/5

Steve W. Business - 08/02/2021 Confirmed reviews ALL

Room a bit dated ,didnt like the fixed window ,but staff were very good

Great sleep

Customer review rating 5.0/5

John M. Business - 19/01/2021 Confirmed reviews ALL

Working away from home has become the norm for me I'm in hotels four days a week . The Mercure is a very clean and spacious hotel situated in liverpool right opposite the liver building. Upon arrival I was greeted by the star of this review deppie but more about her later. There are signs to remind you to wear a mask and hand sanatisers are dotted about the place. You check in relatively easy and are given a menu of classic meals which you can order from room service and pick up from reception all contact free. My room was very clean and very well presented and modern with a big flat screen TV on the wall and a big shower great for a nice long relaxing shower after work. Soap shampoo and shower gel are provided and the towels are clean and neatly folded. The bed was really comfortable and inviting nother amenities included hair dryer kettle complimentary tea and coffee and air conditioning unit. But back to the star of the show deppie . All the staff I came into contact with where polite and professional but deppie was wonderful she always seemed bright and energetic and treated everyone in the same curtious friendly professional manner which is made even more impressive since the extra responsibility that has been put on all members of staff during the current climate. Well done to everyone at the Mercure

Customer review rating 3.0/5

Mike Business - 18/01/2021 Confirmed reviews ALL

Having spent a few weeks at the Novotel Ipswich I was expecting a similar experience with it being of similar standard even given the circumstances we are trying to work in. Not so. Dinner menu very poor. £12 for a portion of lasagna and two pieces of garlic bread, not even a bit of salad, in fact no salad on the menu at all !!!! No starter or dessert. Novotel had a limited menu but had something like 4 starters, a couple of desserts and a fair choice of mains including steak. All served in the room but a good service. Breakfast was a bacon roll (you could have a sausage bun but not both), croissant, couple of cheese strips, small child size carton of juice and an apple that was soft for £10. Ipswich choice of full hot breakfast or continental. The down side to the hot breakfast was that it was served in Styrofoam container and the toast used to go soft. Bar closed - Ipswich semi open so draught beers were on. Liverpool £5 for a can of bottom of the tree lager from a cabinet in reception. As for the room. Thought I would have a suit. The best part was the bed was comfortable and the TV's were good although for some reason some of the Freeview channels did not work. Opened the cupboard doors, one fell off as it came away with the hinge. The kettle switch kept cutting off and as for the bath robe I reckon they were for possibly size 10 women. I am big but not massive. It just to say met in the middle with the sleeves at three quarter length. Considering this was a suit, which was a nice layout it was definitely not value for money. My first choice was the Novotel in Liverpool but it was fully booked. I should have stayed at the Crown Plaza over the road. I spend a great deal of time away and it is very rare I ever complain. In fact I reckon in the last 10 years I have only done it 3 or 4 times. It is not a habit, unlike some people, that I have. I always say you look at what you pay and then see if it was value for money. I do not feel this was. All hotels are having problems at the moment and there are still overheads but if you want customers to come back after this lot lifts then you need to look after the guests you have. Novotel Ipswich I would always go back to and recommend. There was no point in saying anything to the staff, or the couple I did see. I was not offered the complementary drink on arrival and when I checked out I was not even asked if I had a pleasant stay. All in all a poor experience.

Great location, not such a great stay

Customer review rating 0.5/5

S. Couples - 08/01/2021 Confirmed reviews ALL

We had to stay away from home due to a gas leak and no central heating and we wanted a restful night during such stressful times, what we got was far from that. The first superior room we had booked had dirty towels, a broken phone and no bath even though we requested a bath through booking.com. We were changed to a second room with no apology just a 'that's no good' from the receptionist, then the second room had no working heater, a man came out and told us it would be on in ten minutes when it was apparent the system was not working and not lit up! We went back to reception for a third time and got moved to a third room which wasn't superior, far smaller and had no view unlike the one we had booked. We rang and complained and were told it would be written up and we'd get a part refund! We were then kept awake by noisy guests above and had to call reception three times to sort it out. After a night of absolute stress and disaster, we got a full refund and finally got an apology from reception for the horrendous stay we had experienced. Not the standard we would expect from a hotel like Mercure and especially not during a pandemic.

Another perfect stay

Customer review rating 5.0/5

Trace Couples - 08/01/2021 Confirmed reviews ALL

Booked a cheeky few days....the only breaks we have had have been at the Atlantic Tower and the staff have made us feel like we have had a little holiday each time

Bit noisy and room quite cold

Customer review rating 3.5/5

Mr G. Families - 07/01/2021 Confirmed reviews ALL

Booked during tier 2 Covid restrictions, moved to tier 3 after booking in for our 1 night stay so breakfast changed from stit in restaurant to take out (which was pretty good though) Requested quiet room but placed in room by junction in corridor by lifts so quite noisy between 11pm and 12:30am with people returning to rooms. I found it Ok but my wife wasn't happy with the room temperature as it was cooler than typical, in fact coldest hotel room ive ever stayed in ! Staff good to excellent including personel call from manger prior to stay.

Room doesnt match the description which shows in the pictures

Customer review rating 0.5/5

Ramiz M. Couples - 05/01/2021 Confirmed reviews ALL

Terrible, would never reccomend to anyone

Good stay

Customer review rating 4.0/5

Paula S. Couples - 04/01/2021 Confirmed reviews ALL

Rooms are OK and staff very welcome

Good stay

Customer review rating 4.0/5

Rob Couples - 03/01/2021 Confirmed reviews ALL

This was the first time we had managed to get anywhere in the UK since July. Our stay was really great, the staff really, really friendly and helpful The room was huge, clean and fresh, the bed exceptionally comfortable Breakfast was good, with the service (especially during these times) excellent and could not be faulted The location, seems a little on the edge of things, but it is literally 10 minutes walk to Liverpool One Overall a great time for us both

Good stay

Customer review rating 5.0/5

Anonymous Couples - 03/01/2021 Confirmed reviews ALL

Was great

Well located and friendly staff. Our superior room was well appointed and car parking is good

Customer review rating 4.0/5

Margaret C. Couples - 02/01/2021 Confirmed reviews ALL

We stayed for shopping. It's our second stay. We use the Travel Zoo deal that we find superb. Car parking is secure and reasonable and the superior rooms we have give a panoramic view of the Mersey. Staff are very friendly and helpful.

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