Mercure Liverpool Atlantic Tower Hotel 4 stars

absolute dump - door locks were faulty and linen was covered in stains (blood or cuury I could not be sure). expected some kind of response from desk staff but all i got was non-comital shrugs and very little action. DO NOT TAKE YOUR FAMILIES HERE THERE ARE MUCH BETTER PLACES FOR THE SAME PRICE IN LIVERPOOL.

Stayed at the hotel as part of a coach party trip ( 19th March), must admit having read some of the reviews I was a bit apprehensive. Yes only one lift was operational and a few bits looked tired, but excellent service, friendly staff and brilliant room - 1001 certainly made up for this. Great 3 course evening meal and excellent breakfast, along with a clean room, wet room shower and a very good night sleep mean that we will certainly visit again.

So I’ll start by saying that yes I booked an extremely cheap deal at the hotel but it is a four star hotel and you would expect some sort of four star standards. When we arrived there was no one on reception. We waited and a girl finally came out and asked if we’re checking in. She checked us in and told us what time breakfast was. I had to ask about the two glasses of Prosecco that we got as part of the deal and she gave us a voucher. We made our way to the lift as we were in the 9th floor. Only 1 lift from 3 was working. The room was tired, wooden and small. The bathroom wasn’t overly clean so I wiped everything down. There were stains down the wall, not exactly 4 star. We slept ok but the pillows were awful, really cheap and hard. There was no bottled water and no body lotion in the bathroom. On our way eat to eat for the evening we thought we’d use our vouchers so tried to find the bar. The Vue bar that was signposted on the second floor was an empty room. We had to ask at reception to be told the bar was on the first floor. My daughter remarked it was like a working man’s club! Horrible cheap wooden tables and chairs. The restaurant was next door and no disrespect looked like a wake. I don’t think there was anyone under 80 there! I’m not being rude but if you like a bit of a vibe then there wasn’t any! Breakfast in the morning wasn’t great. We had to ask for plates, the cutlery and glasses weren’t clean nor were the coffee cups. It just all felt in need of a really good clean. We checked out after having walked down 9 flights of stairs as still only one lift working. The cheery lady on reception asked if we had enjoyed our stay and if we wouldn’t mind doing a 5 star trip advisor review. The hotel is so far off 5 stars I was speechless. I know Covid has hit hotels hard in terms of modernising but there is no excuse for cleanliness and I wouldn’t return. There are far better hotels in Liverpool.

Brought my mum and daughter for a Mother’s Day afternoon tea. The service was exceptional (thank you Susie). The selection of cakes and sandwiches superb and excellent value for money. Would definitely visit again for a true Liverpool experience overlooking the waterfront!!

Stayed here for st paddy's day weekend could not be happier gave us free upgrade to privilege room with great views of Liverpool plus a hearty breakfast to start the day, all staff very pleasant and helpful rooms very clean and the bed was so comfy definitely will return THANKYOU MERCURE .