Mercure Aberdeen Caledonian Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,253 reviews

ALLSAFE approved hotel

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Mercure Aberdeen Caledonian Hotel
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+ 15 Services

Hotel extras

  • Home to 83 bedrooms, including deluxe rooms and suites

  • Close to the train station, heliport and Aberdeen Airport

  • Exquisite views of Union Terrace Gardens

  • Ideal facilities for wedding events and guests

  • Situated near the prestigious His Majesty's Theatre

Hotel location

Mercure Aberdeen Caledonian Hotel

10 14 Union Terrace
AB101WE aberdeen
united kingdom

Fax: (+44)1224641627

Check-in from 14h00

Check out up to 12h00

  • FIRST BUS: 

  • By plane

    ABERDEEN At 10.14km / 6.3 miles

  • By train

    ABERDEEN At 0.64km / 0.4 miles

  • By train

    TRAIN STATION At 0.48km / 0.3 miles

GPS:57.14628, -2.103435

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE BISTRO

Our restaurant is the perfect location for afternoon tea or you could enjoy international and local cuisine from our dinner menu

Our accommodation(s)

At Mercure Aberdeen Caledonian Hotel, we have 83 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 86

  • Maximum capacity: 75 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Mercure Aberdeen Caledonian Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,253 reviews

TripAdvisor Rating 4.0/5

1,252 reviews

Enjoyable stay

Customer review rating 5.0/5

Tricia Couples - 12/01/2022 Confirmed reviews ALL

Pleasant staff, nice room, good food and value for money.

Dear Patricia B., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Well located

Customer review rating 4.0/5

Shona Friends - 07/01/2022 Confirmed reviews ALL

2nd time with the Mercure, much better experience. The atmosphere in the evening was a little flat, much better at breakfast they had music on in the back ground. Beds comfy, great location rooms a little tired.

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bad stay.

Customer review rating 2.0/5

Khalid A. B. Families - 07/01/2022 Confirmed reviews ALL

The rooms were not clean( long white hair inside my room and dust on the tables and near the windows), they gave us dinner for the first night but I surprised when I made checkout there is a fee for the service.

Dear Khalid Al B., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry the room wasn't cleaned correctly and this is something i will pick up with the housekeeping manager to addresses immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aamir Mir

Not satisfied

Customer review rating 2.0/5

Jb Families - 03/01/2022 Confirmed reviews ALL

Duvet cover has got some black stain,the side table was covered with biscuit crumbs on the side.Wasnt wiped properly.There were only 2 small towels. Second room where my children were,the glaseses for drinking water wasnt cleaned properly,the glass top in the bathroom has water marks which were not dried properly. There were no water in one of the rooms.No coffee sachet,as i drink coffee a lot. Wasnt really expecting this at all.

Dear Luisa R., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Caledonian Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we pride ourselves in what we do and rest assured, I will discuss your feedback with the Housekeeping Manager to ensure we learn our lessons going forward. I do hope we will have an opportunity to welcome you back to the hotel in the near future for a more enjoyable and relaxing stay. Best Wishes, Aamir Mir

Good location, excellent staff but a tired establishment

Customer review rating 3.5/5

Mc Couples - 02/01/2022 Confirmed reviews ALL

We enjoyed our time here, the staff was marvelous. However the hotel itself is jaded and really in need of an upgrade.

Dear Matthew C., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Caledonian Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I note your comment about the property needing an upgrade and this is in the works with the owners in the background. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Excellent staff

Customer review rating 4.5/5

John Couples - 31/12/2021 Confirmed reviews ALL

Short but good stay

Customer review rating 5.0/5

Katie Friends - 31/12/2021 Confirmed reviews ALL

We had a very nice stay. The staff were very friendly

Very friendly

Customer review rating 4.0/5

Clare Couples - 25/12/2021 Confirmed reviews ALL

Great 3 day stay in Aberdeen. A bit noisy in the mornings due to building work opposite and very busy road outside but it got us up and out.

Excellent Location

Customer review rating 4.0/5

M T. Couples - 20/12/2021 Confirmed reviews ALL

Hotel staff so accommodating and pleasant. The room was clean but needs some TLC and decor could be more attractive. Bed and pillows hard, quilt very thin.

Welcoming team

Customer review rating 5.0/5

Stacey L. S. Families - 20/12/2021 Confirmed reviews ALL

Lovely stay, the team were so friendly and accommodating. They treated my 7 year old like a wee VIP and given this was our first stay anywhere since lockdown - this was just a great experience.

Well located lovely hotel

Customer review rating 4.5/5

Julie C. Couples - 14/12/2021 Confirmed reviews ALL

Birthday gift with my hubby night away

Great stay, welcoming and friendly

Customer review rating 5.0/5

Fran K. Couples - 13/12/2021 Confirmed reviews ALL

We had a great stay for my birthday. Staff went above and beyond including some drinks vouchers and chocolates.

Customer review rating 5.0/5

Margaret B. Couples - 11/12/2021 Confirmed reviews ALL

We received an upgrade which was appreciated and made our short stay even more enjoyable

Good room, good location, shame about the meal

Customer review rating 3.0/5

Jamie Couples - 08/12/2021 Confirmed reviews ALL

The room was fine, and the location in the centre of Aberdeen is good, however, I booked a package that included evening meal and the food was sub standard.

Well located

Customer review rating 4.0/5

M.keir Friends - 08/12/2021 Confirmed reviews ALL

Hotel was nice. Staff were very pleasant . Just one couple dining at night so no atmosphere. Had drinks in bar. We were on our own.

Well located with lovely staff

Customer review rating 3.5/5

Steve Couples - 07/12/2021 Confirmed reviews ALL

Property was ideally situated in shopping centre of city unfortunately limited hotel parking meant I had to park in public parking 10 mins away. Room was on the large size was clean and had all the usual amenities All the team members we came in contact with were friendly and helpful. Evening meal was good,breakfast though was not up to usual Mecure standard and the coffee was dreadful! It is a old property so it can be noisy so take earplugs.

Well located in the centre of aberdeen

Customer review rating 3.5/5

Anonymous Couples - 07/12/2021 Confirmed reviews ALL

Didn’t sleep well, bed lumpy and hard very uncomfortable also pillows not comfy

Dental & cataract appointments

Customer review rating 4.0/5

Fred M. Solo - 07/12/2021 Confirmed reviews ALL

Very quite room comfortable bed great sleep

Great staff

TripAdvisor rating 4.0/5

jroberts425 13/10/2021 TripAdvisor review

Central hotel, slightly faded grandeur, small car park but with staff who really understand the hospitality business and made the stay an unexpected treat. Check in and out we’re flawless, the room was perfectly clean, although maybe had seen better days. But the staff are really what make this hotel special.

Dear Guest, thank you for your feedback. I am pleased to note that you had an enjoyable stay with us and the team looked after you well. I look forward to welcoming you back to the hotel in the near future for another enjoyable and memorable stay. Kind Regards, Aamir Mir

Good Quality Central Hotel

TripAdvisor rating 4.0/5

Marilyn K 05/08/2021 TripAdvisor review

Although the interior does need some refurbishment/updating this is more than made up by the very helpful and friendly staff. One criticism was the somewhat limited menu for evening meals. However I understand this was mainly due to Covid restrictions.

Dear Guest, Thank you for your feedback. I am pleased to note that you enjoyed your stay with us and that the staff were very helpful and friendly. We look forward to welcoming you back to the hotel in the near future for another enjoyable experience . Kind regards, Peter Brand

Our most recent 20 reviews

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