Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 602 reviews

Mercure Exeter Rougemont Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  602 reviews

TripAdvisor Rating  3.5/5  878 reviews

Do not eat here

TripAdvisor rating 1.0/5

Elweez TripAdvisor review

I went to a Mamma Mia afternoon tea for Mother’s Day. We were served dry sandwiches and cakes from Tesco - as confirmed by the kitchen. I paid £75 for the privilege. I was told someone would be in touch. Emailed twice and no response. Not impressed that no one has bothered to reply to me for weeks, so leaving a review to let others know how poor the hotel restaurant is and how little they care about customer service. Avoid. Can recommend Hotel du Vin as an alternative. Or just walk up the road to Tesco and save yourself £70.

Customer review rating 1.0/5

John F. P. Solo - Confirmed reviews ALL

As a kong standing ccors customer, this has put me off using you again. The bass music thumping until nearly midnight on the second day of my visit was so bad that it caused vibrations on the tv bracket in my room. Complaints failed to have the noise reduced - and I was not the only one to go down and complain. It was quite the worst evening I have spent in any hotel and I have been in many over every continent including many Acoor hotels. I shall not be repeating.

Dear John Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer and rest assured that your feedback is very important to us. The hotel is very popular for Social events and wish to apologise for the inconvenience caused to your stay due to one of these events being held. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

well located

Customer review rating 4.5/5

John Friends - Confirmed reviews ALL

very pleasant

Dear John We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. I will share your comments with our team as we strive to continuously improve the quality of our services. Regarding the fried eggs, these are available freshly cooked from the kitchen rather than on the buffet. Thank you again for sharing your experience, and we hope to be able to welcome you back soon. Kind Regards Mark Postlethwaite General Manager

Lovely stay

Customer review rating 4.5/5

Wendy E. Couples - Confirmed reviews ALL

Lovely hotel, perfect location. The hotel is a little tired in places but it's clean which is the main thing. Nice big bed and spacious bedroom! The are a rew moans on the reviews but they are unnecessary in my opinion. I had to change my date of staying, which the hotel was more then happy to oblige with.

Dear Wendy We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Well located but run down

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

We got upgraded to a suite which was lovely but the flush was very temperamental in the bathroom, the rooms are a little run down and it was noisy being at the front with old windows etc

Dear Shelley Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel, however I am sorry that your experience did not meet your expectations on this occasion. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the maintenance team in relation to the toilets and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Mark Postlethwaite General Manager

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Other web-users rate our hotel

  • 1,089 reviews 8.9/10 Location
  • 1,494 reviews 5.5/10 Room
  • 1,033 reviews 8.1/10 Service
  • 9 reviews 9.2/10 WiFi
  • 773 reviews 5.1/10 Comfort
  • 562 reviews 4.4/10 Cleanliness
  • 495 reviews 4.9/10 Amenities
  • 437 reviews 6.6/10 Breakfast

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