Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 6,981 reviews

ALLSAFE approved hotel

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Mercure Exeter Rougemont Hotel
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+ 16 Services

Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP exeter
united kingdom

Fax: (+44)08713769118

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION: 

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS:50.72575, -3.533418

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our accommodation(s)

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,981 reviews

TripAdvisor Rating 3.5/5

711 reviews

Average hotel

TripAdvisor rating 3.0/5

johninauh 25/11/2021 TripAdvisor review

In need of some upgrades and a better breakfast. Check in online good. The hotel is in the centre of Exeter across from the Central railway station. Close to shops and restaurants. The hotel needs an upgrade to bring it back to its former standard. Breakfast was ok. All buffet but some of the items on didplay were in need of changing. Watermelon past it’s best. Replaced when asked but looked like the same plate to me. Baked beans looked congealed.

Overnight stay at The Rougemont

TripAdvisor rating 5.0/5

patrick_haughton 08/11/2021 TripAdvisor review

We have stayed at the Exeter, Rougemont Hotel several times now, and as always, enjoyed our stay. The room was spacious, clean and comfortable; the staff unfailingly helpful and polite - and the ambiance of the hotel itself quite special. The location for exploring the city is hard to beat!

Not what i was expecting from an Accor Hotel

TripAdvisor rating 2.0/5

philippecherpin 03/11/2021 TripAdvisor review

I am very accustomed to staying at Accor properties all around Europe, but was very disappointed with my stay. Nothing wrong with the room of the cleanliness of the hotel, although it could do with a bit of refresh. it was the food! the menu was not inviting (burgers, burgers and more burgers - i am not staying at McDonald) the evening meal was very poor, the veg were over steamed, the mashed potatoes had a bad aftertaste and the Steak and Ale pie must have been re-heated several time before being served. The breakfast was advertised for 07:30, but due to staff issue could not be served until 08:00. not what i am used to for that money.

Fine

TripAdvisor rating 3.0/5

jkejarratt 31/10/2021 TripAdvisor review

It’s a shame the more expensive rooms overlook the bins. Unfortunately the glass bin was emptied at 5am! It would have been good if you had a child menu. It was all fine but nothing more. Live and learn.

Great location

TripAdvisor rating 3.0/5

Gabbiadini 26/10/2021 TripAdvisor review

The hotel is ideally located if you are arriving from Exeter Central railway station. We had booked a privilege room for a short break, and received a friendly, helpful welcome at reception. With regard to the room, whilst it was a good size and comfortable, the storage space was badly lacking, particularly drawer space. Instead of bedside cabinets, where you would normally have 2 or 3 drawers, the room had small table each side of the bed. The small amount of storage space, other than the hanging rail, was a shelf in the bottom of the built-in wardrobe. Also, being a privilege room, a Nespresso coffee machine was provided. However, disappointingly there were no expresso size cups to use with it to ensure the correct measure - the large mugs that were supplied would not fit the coffee machine! We opted to have breakfast at the hotel. Both cooked and continental breakfast options were available buffet style. Guests could select whichever items they liked. Some of the cooked items looked rather dried up - e.g. the baked beans and scrambled eggs. We didn't ever see anyone from the kitchen staff checking these items, but the front of house member of staff did get replacement trays as quantities got low. There was a good selection but no marmalade was available. We did eat in Drakes Bar within the hotel one evening, which was fine. The hotel is in a great location from which to explore Exeter city centre and quay area on foot. There are plenty of bars, restaurants and other facilities close by. It is certainly worth considering for a visit, and with a few simple changes, particularly within the rooms, could be made much better.

Tired Hotel

TripAdvisor rating 2.0/5

1AR123456 02/09/2021 TripAdvisor review

The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.

Used to be a lovely hotel but a bit sad now

TripAdvisor rating 3.0/5

Edpurser 16/08/2021 TripAdvisor review

Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.

A beautiful building that had a tired interior.

TripAdvisor rating 3.0/5

mrsnellyg2021 11/08/2021 TripAdvisor review

While our room was lovely the main parts of the hotel were tired and needed a general spruce up - carpets needed replacing on the stairs as they have become thread bearn. The staff were absolutely lovely and knowledgeable and nothing was too much trouble.

Short Stay

TripAdvisor rating 5.0/5

franstacey 23/07/2021 TripAdvisor review

We thoroughly enjoyed our stay, as always, apart from the noise from the street, well into the early hours. Bars are close by and all the bikers seemed to be visiting 'Angels' the nights we were there,. It was a very hot couple of days, so we had no option, but to keep the windows open. A fan would have been a help.

good stay

Customer review rating 4.0/5

John Business - 08/04/2021 Confirmed reviews ALL

good overall considering the climate we are faced with at the moment hotel covered safety well for its guests.

Central location

Customer review rating 3.5/5

Anonymous Business - 03/04/2021 Confirmed reviews ALL

Room was ok, food was good, but parking fee very expensive

Customer review rating 1.0/5

Daniel C. Couples - 29/03/2021 Confirmed reviews ALL

The staff at check in were very helpful and efficient. I took the offer of an upgrade as my wife was travelling with me and i wanted her to enjoy a more luxurious stay as we have stayed at several mercure properties in the past. The room was extremley dissapointing. There was a large patch of damp cieling with paint and plaster hanging off. There was a light bulb out . The carpet was very stained. The extractor fan in the bathroom wasnt working. There were stains and marks on all walls. There was disguting black grime all round the seal in the bath and behind the taps. The board beside the bath was swollen with damp and a large patch with no paint on it. The bathroom was infested with small brown moths which probably bred on the exposed hardboard on the bath. The wall paper was peeling back on most seams. There was cigarette ash on the window sill. I have pictures of all of these faults and i let the receptionist know when i left. To be honest i was absolutley digusted by the room. I would be interested to hear your thoughts .07…

Great location

Customer review rating 4.0/5

Ms D. L. Couples - 28/02/2021 Confirmed reviews ALL

The hotel is lovely, great location in terms of train station, walking to pubs, restaurants, shops etc. A little disappointed that you have to pay £12 to park your car (each car) on top of the room rate.

Central and very comfortable beds

Customer review rating 3.5/5

En Business - 22/02/2021 Confirmed reviews ALL

Staff very friendly and room very spacious

Very obliging

Customer review rating 5.0/5

Tracey C. Couples - 19/02/2021 Confirmed reviews ALL

Reception staff were amazing, extremely helpful in a these uncertain times. Very understanding to our situation and helpful throughout.

Great location very clean

Customer review rating 5.0/5

Paul C. Business - 15/02/2021 Confirmed reviews ALL

Well done very good measures during COVID

Excellent stay

Customer review rating 5.0/5

Karl W. Business - 29/01/2021 Confirmed reviews ALL

Friendly staff on reception even remembered my preferred room from my previous hotel stays. Had the Thai green curry from the in house food menu. Really tasty and a good portion. Great nights sleep

Perfectly located

Customer review rating 5.0/5

Jenny Families - 15/01/2021 Confirmed reviews ALL

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Gill and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager
Customer review rating 3.5/5

Andrew Business - 11/01/2021 Confirmed reviews ALL

Ideal for a business stay overnight. Friendly staff, clean room

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Unhelpful and rude Reception staff. Hotel food awful. Expected to carry my large food tray up to my room on my own. Safety hazard to say the least. Overall an unpleasant stay.

Customer review rating 1.0/5

R. L. Business - 09/01/2021 Confirmed reviews ALL

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Our most recent 20 reviews

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