Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 575 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)08713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,486 reviews

tripadvisor

TripAdvisor Rating 3.5/5

575 reviews

Dinner was an issue

TripAdvisor rating 3.5/5

3anita Couples - 09/12/2019 TripAdvisor review

We had a lovely stay and would have given this property a score of five but had an issue with a dinner reservation. I booked the dinner reservation several weeks before our stay and also checked the reservation when we arrived. There were signs up explaining that there were Christmas functions on which could mean an increase in noise until 1.00a.m. We were not however told that we would not be able to have dinner in the restaurant and the notices in the lift advertised the restaurant as being open. On the night in question we went into the bar to have a pre-dinner drink only to be asked which table we would like to sit at which confused us as we were expecting to go through to the restaurant. There was in fact only one table that was not covered in glasses and that was by the door where Christmas party guests were coming in and out. There was also only a bistro menu available. It was a shame this happened, had we been advised when we made the dinner reservation that the restaurant was not available we would have made the reservation for the first night we were there and not the last. I would still recommend this hotel for comfort, location and facilities.

Peut etre

TripAdvisor rating 3.5/5

IAN G Couples - 08/12/2019 TripAdvisor review

Although The Rougemont is perfectly adequate, having known it in the past, it has gone down-market. No doubt this is what suits the group, but it did not suit me as a private, non-corporate guest. I had expected something better from a once grand Victorian watering hole. The food appears to be bog standard and nowhere in the hotel itself can you buy a decent pint of real ale. I was disappointed and shall not stay there again.

Cold, noisey, dirty left tired instead of refreshed

Customer review rating 4.0/5

Andrew G. Couples - 03/12/2019 Confirmed reviews ALL

Upgraded to suite - sadly over ballroom with party in; noise above legal levels allowed in public, no sleep until gone 1.30am - guests standing outside hotel entrance smoking where making lots of noise which would have potentially woken all guests with rooms at front especially for period after 1am when leaving - no attempt by staff monitoring this. Sink in bathroom broken, four poster bead had dust all over frame, filthy underneath with rubbish as well as dirt. TV partially obscured by one of posts of bed. No coffee pods unless you wanted decaf. Only one set of shampoo etc despite 2 guests. No bottled water, no writing paper, poorly stocked fridge (4 soft drinks only), bath towels the size of hand towels and shower plug hole had so much hair it didn't empty properly. Left it envelope and given to reception who were shocked. Reception area was cold to the point you needed a coat to sit there and at about 6.30pm there was only one person on bar duty (had been 3 earlier across both bars) people waiting a long time to get served and were complaining amongst themselves. I had a free drinks voucher which I couldn't spend as couldn't get serve and wen tout elsewhere as not worth the wait. Some staff looked scruffy and unkempt. Only good thing was reception staff here were lovely.

Breakfast good, room clean, staff great

Customer review rating 4.0/5

Anonymous Friends - 03/12/2019 Confirmed reviews ALL

Good experience although we were on 4th floor and there was no direct lift to it. The 4th floor corridor was a bit tired but room was good. Breakfast was good Staff very accommodating Some noise from events, no notification about this was given when we booked or arrived, just a notice in the lift later that day.

Fantastic!

Customer review rating 4.0/5

Greg M. Business - 03/12/2019 Confirmed reviews ALL

Great staff and beautiful and warm Room

Enjoyable weekend stay would have scored higher but for a disappointing breakfast

Customer review rating 4.0/5

Anonymous Families - 03/12/2019 Confirmed reviews ALL

Nice room and friendly helpful staff with the hotel well located near the 2 railway stations. Bearing in mind the additional cost of the breakfast the quality was disappointing.

Mrs Philippa S.

Customer review rating 4.0/5

Philippa S. Friends - 03/12/2019 Confirmed reviews ALL

We had a superb stay at the Mercure, Exeter. Nothing was too much trouble. We were so grateful you were able to change our room last minute and place us close to the lift as my friend struggles with walking. A special mention to Gill and Maria who were absolutely delightful and cheery, a total credit to your hotel. We all look forward to returning (12 of us in total)next year to celebrate our 15th annual get together, and as always, we will be booking our stay at your fab hotel. Ten out of ten this year - TOP NOTCH!! Thank you Philippa S. and all her friends Must also mention another lady (ling brown hair, sorry I don’t know her mane) who was particularly helpful at breakfast time. Thank you.

Noisy and far from the luxury we hoped for..

Customer review rating 4.0/5

Alan B. Couples - 03/12/2019 Confirmed reviews ALL

Rang the hotel to book a suite for my wifes birthday and wasn't told about the function being held there that night..due to the staff being busy no room service to get a bottle of wine and the noise level of the party goers was hideous and went on way after 1 am..not worth over £220 paid for one nights stay

Comfortable

Customer review rating 4.0/5

Helen Families - 03/12/2019 Confirmed reviews ALL

Very pleasant and and accomodating staff who did everything to help. Beautiful Christmas decorations.

Horrendous

Customer review rating 4.0/5

Simon Couples - 03/12/2019 Confirmed reviews ALL

Abruptly woken at 1.30 due to loud noises which was heavy equipment being moved below us. This continued for 2 hours

Very nice staff accomadation was lovely

Customer review rating 4.0/5

Brian R. Solo - 02/12/2019 Confirmed reviews ALL

Nice

Customer review rating 4.0/5

Anonymous Business - 02/12/2019 Confirmed reviews ALL

Comfy, but disturbed by fire alarm one night and throbbing music 2nd night.

Very conformable. Excellent service.

Customer review rating 4.0/5

Ricardo P. Families - 02/12/2019 Confirmed reviews ALL

The hotel is very well localised and very conformable. The employees make you feel home.

Eventful

Customer review rating 4.0/5

Jane L. Families - 02/12/2019 Confirmed reviews ALL

Unfortunately our visit was overshadowed by fire alarm evacuation in the pouring rain in the middle of the night due to another irresponsible guest smoking in their room. The hotel was very clean, staff friendly, breakfast was good. Staff were very good when we booked as we were looking for an extra room for teenage son and they were able to provide us with shared bathroom and two bedrooms which worked perfectly. The only down side of this room was that we were obviously above a conference/party room and on both nights could hear the partygoers below. However I would sill book to stay here

Satisfied

Customer review rating 4.0/5

Bengü M. Families - 02/12/2019 Confirmed reviews ALL

The room 131 was comfortable but there was extremely too much noise in the street between 5.00-8.00 a.m. so that we could not sleep.

Eventful Stay

Customer review rating 4.0/5

Sue A. Families - 02/12/2019 Confirmed reviews ALL

Can't fault the staff they were all very helpful and friendly. They deserve extra praise for their actions whilst dealing with the hotel evacuation when the fire alarm went off at 1.30am. Would have given a 10 but for the second time a twin room was not reserved even though I booked in August, staff sorted it and gave us complimentary tea but had to wait in the reception area for half an hour late evening whilst room prepared. Breakfast ok but not amazing, appreciate it is hard to keep everything hot . For a hotel of this standard would prefer a teapot and cups at the table ( my mum struggles with a mug) just little things that would have made our stay a 10.

Comfortable and convenient

Customer review rating 4.0/5

Jeanette Friends - 30/11/2019 Confirmed reviews ALL

Nice hotel. The decor is a bit tired but overall pretty comfortable. Staff very friendly and polite. Breakfast good. The room was very hot with no air conditioning.

Good value for money, comfortable accommodation.

Customer review rating 4.0/5

Anonymous Couples - 29/11/2019 Confirmed reviews ALL

Although we had a small double bedroom it was perfectly adequate for a one night stay. The room was a little hot and it would have been nice to be able to reduce the temperature. If you wanted to improve anything then we would suggest adding USB charging points.

A short but enjoyable break in Exeter

Customer review rating 4.0/5

Patrick H. Couples - 29/11/2019 Confirmed reviews ALL

Very nice room & facilities - the Rougemont's central location is perfect for a city visit,and adjacent to Central Station & bus stops for getting around locallY!

Good hotel. Great people

Customer review rating 4.0/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Extermely friendly and welcoming staff Rooms are clean and comfortable Great location

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