Mercure Exeter Rougemont Hotel 4 stars

Name: Mercure Exeter Rougemont Hotel
Address: EXETER, EX43SP, UNITED KINGDOM
Telephone: (+44)01392410237
Rating: 4.0

4.0/5

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Mercure Exeter Rougemont Hotel

Hotel for travellers looking for local and authentic experiences

Few hotels can boast such a breathtaking setting as the Mercure Exeter Rougemont Hotel, with breathtaking views and plenty of nearby attractions. The elegant Victorian building is situated directly facing Exeter Central train station and Rougemont Gardens, while it still maintains many of its original features. Its beautiful surroundings makes it one of the most popular wedding venues in Exeter, while the stylish and spacious bedrooms make your stay an unforgettable one.

Drakes Restaurant and Bar offers a range of tempting Brasserie-style meals to savour, while Nelson's Lounge is the perfect retreat for afternoon tea. Guests can also enjoy an extensive wine list, which is exclusive to Mercure hotels. The hotel boasts six dedicated meeting-rooms, with the largest able to accommodate 250 guests. With elegant décor and plenty of facilities, there's something for everyone. Whether visiting for business or pleasure, be sure to make the most of your stay.

Ideally located opposite Exeter Central Station and 15 minute's walk from Exeter St. Davids Station. For those driving, the hotel has 26 car park spaces which are available on a first come, first served basis and charged at £10.

Hotel extras

Located opposite Exeter Central train station
Drakes Restaurant offers a choice of brasserie-style meals
6 dedicated meeting rooms accommodating up to 250 guests
Wedding facilities capable of accommodating 250 guests
Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
100% non-smoking hotel
EXETER AIRPORTPaying
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 10AM (Paying)Access your room from 10am on your day of arrival. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Keep your room until 6pm on the day of your departure. Book this additional benefit now and make the most of your business or leisure stays at Mercure hotels.
Dry cleaning / IroningPaying

Breakfast
1 restaurant(s)
2 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 0:00 - 23:59
- Opening hours : Week-end 0:00 - 23:59

6 meeting room(s)
Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)08713769118

Contact email

Check-in from 14h00

Check out up to 12h00

EXETER BUS STATION :

By plane
EXETER AIRPORT At 9km / 6 miles - Shuttle paying
By train
EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Rooms (5)
Suite (1)

Standard Double Room

Max. number of persons: 3
Area: From 21m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Standard Twin Room

Max. number of persons: 2
Area: From 21m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Privilege King Room

Max. number of persons: 4
Area: From 22m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Nespresso machine(...)

Standard Single Room

Max. number of persons: 1
Area: From 15m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Small Double Room

Max. number of persons: 2
Area: From 17m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron

Junior Suite

Max. number of persons: 2
Area: From 35m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Business Desk
Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

NELSONS LOUNGE

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 6
Maximum size: 229 m²
Maximum capacity: 250 people
Maximum banquet capacity: 250 people

Find out more

Ideal Location. Comfortable environment.

John Friends - 14/02/2020 Confirmed reviews ALL

Overall, a most pleasant stay in Exeter. The Hotel is ideally located for shopping and a variety of restaurants. the hotel itself is very comfortable. The room was large, the bed very comfortable. the bar area is relaxing and the next morning's breakfast was tasty. very reasonably priced for such a good hotel. Would definitely stay here again when in town.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Lovely period building let down by 3* bedroom

Leighton Couples - 13/02/2020 Confirmed reviews ALL

A lovely, imposing period reception, hall and function rooms. Acceptable hot and cold breakfast buffet with a wide choice, but one half of the dining room was too cold, with cold air blowing from the heater unit. The car park was very small and costs an additional £10 per night on a first come first served basis only. There is only one lift and it broke down for half of our 4 night stay. This meant we had to climb and descend 2 flights of stairs which we found very difficult due to injury and illness. The standard double bedroom was only 3 *, in our opinion. The spring mattress was very uncomfortable and gave us both four poor nights sleep. There was only one bedside table provided for a double bed and no drawer space in the room. The room lighting can only be set either too bright or too dim, with no option to switch off the ceiling lights only and leave the normal bedside lamps on. No mini fridge was provided in the room, which was disappointing. I also noticed the room service menu has a markup of around £3 per meal compared to the restaurant menu, which seems unfair when a hotel should provide such a service as a matter of course. The booking price was good value, had the room lived up to expectations, but the rate for an additional night cost over £20 extra, which is unfair when the hotel is enjoying extra, unexpected revenue.

Clean, well located, had everything I needed.

Anon Business - 13/02/2020 Confirmed reviews ALL

Very friendly staff, easy to check in and out, very pleasant room, overall would recommend.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Consistently Good

Mb Business - 13/02/2020 Confirmed reviews ALL

Usual, check-in was quick, room was absolutely fine, good location, fine breakfast.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Fabulous

Sharon S. Couples - 13/02/2020 Confirmed reviews ALL

Great service, friendly team, lovely room

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Lovely stay

Ben Couples - 12/02/2020 Confirmed reviews ALL

Nice views of the city and good facilities

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

visiting student son

Lynn C. Families - 12/02/2020 Confirmed reviews ALL

Generally lovely but ……. still no pillow protectors and a dirty pillow! Problem quickly sorted but shouldn't have occurred!

Disappointing, grey towels, hard flat towels, very small towels, no bath robs, no milk, no help with taken bags to the room

Denise M. Couples - 11/02/2020 Confirmed reviews ALL

One stayed one night, attended a function, food all cold, desert ran out. Fire alarm went off at breakfast had to evacuate to the rail station over the road Will not forget the stay but sadly for the wrong reasons.

Dear Denise M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Above and beyond

Anonymous Friends - 11/02/2020 Confirmed reviews ALL

Made my birthday very special - room upgrade and birthday plate, plus a Bellini at breakfast. Staff were all extremely pleasant.

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Overwhelmed by emails

David E. Solo - 11/02/2020 Confirmed reviews ALL

A decent enough stay in some respects. The TV in Blakes was extremely old and not working and the only other I believe was in reception. Equally old and too small, but working. The food in the Waterski function was dreadful and cold and breakfast wasn't much better. Not many would have the life expectancy to cook toast on your domestic toasters... Room great and clean as expected.

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Well located, rooms need some renovation, mattresses should be immediately replaced.

R Solo - 11/02/2020 Confirmed reviews ALL

The hotel is fine, although it seems to be time for some renovation work. The floorboards are incredibly squeaky and bouncy, and the beds are very uncomfortable with old open spring mattresses.

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Well located", "Good stay"

Toufic Business - 10/02/2020 Confirmed reviews ALL

folks were very kind, especially when i needed an electricity transformer plug. it was great that they offered it and i was very appreciative.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Excellent location

Phillipa H. Couples - 10/02/2020 Confirmed reviews ALL

Weekend break visiting family, adequate room for our needs, good size and excellent bathroom facilities

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Well located for Central Railway Station and City Centre - 15/20 min walk to St David's mainline station

Will M. Business - 10/02/2020 Confirmed reviews ALL

Overall as pleasurable as ever

Dear Mr M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your Breakfast experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

well located nice staff

Muriel R. Couples - 10/02/2020 Confirmed reviews ALL

no complaints satisfied with stay lovely staff clean rooms carpets could do with renew but otherwise all clean bathrooms comfy bed

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Friendly welcome but not sure would go back

Robin B. Business - 09/02/2020 Confirmed reviews ALL

Business stay for big event in Exeter. Friendly welcome but room smaller than expected at this level with stained carpet , tiny desk and budget towels.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Anonymous Couples - 09/02/2020 Confirmed reviews ALL

Excellent friendly reception - a real asset. Towels in room paper thin and small. Friendly breakfast team good to have GF options available. We had a long wait as hot buffet was not topped up.

Dear Sarah W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Good Location

Resham G. Business - 09/02/2020 Confirmed reviews ALL

Stayed here many times . This time given such a small room . Which need improving on the décor. Has cob webs which I cleaned. There was one around the light which I left. Not the best of stays

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Noisy and poor breakfast selection

Reg Business - 08/02/2020 Confirmed reviews ALL

My room was located on the 3rd Floor with the hope it would not be too noisy. Unfortunately for the most part of the evening and early morning, there are noise sounding like people moving industrial size bins. Very disappointed with the breakfast selection. In this day and age, coffee were still offered in a flask. Tasteless to my opinion and no aroma. Cooked breakfast looked stale and unappetising. For the price charged for breakfast, I have had better in other hotels.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Another Comfortable Stay

Robin O. Business - 08/02/2020 Confirmed reviews ALL

I’m treated like a VIP when I visit Exeter and stay in The Mercure Rougemont Hotel. It never disappoints.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always nice to see returning VIP's. . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Our most recent 20 reviews

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