Mercure Exeter Rougemont Hotel 4 stars

We checked in by a lovely person who told us all the information we needed to know. The bed was massive and comfy and the shower was great

First of all, impressed by the building. Beautiful interior and staircase! Lovely, friendly receptionist. Then impressed by the size of the room, facilities and cleanliness. (Room 124). The bathroom even had its own window, which is also a plus. Bear in mind there is no hairdryer provided, and I could have done with a couple of extra pillows, but that’s me. Can’t comment on the food, as we did not eat at the hotel. It’s in a very central location, so parking isn’t cheap. It cost £12 to park in front of the hotel for 24 hours, but it was convenient. It’s just opposite the station, after all. Very impressed with our stay, and would definitely stay again.

Tiny room with poor finishes. The staff was very nice and helpful

The room was large, clean and warm . The staff were friendly and helpful. The location was very central

Satisfied with all, though breakfast left something to be desired. Also seemed crazy that car park was open to public as well as guests so always full.

Lovely staff who were extremely helpful and friendly throughout our stay. Nice room with everything needed for our weekend break. Good location too

Nice hotel, good location, always have really friendly staff.

We enjoyed the hotel as such. Friendly staff. Ideally located as we travelled by train. Nice room. Nice ambience. Bitterly disappointed at lack of catering. Dinner in hotel not available. No advice when we booked that the breakfast was Take away in a bag. Poor value and not what we wanted. Would have booked room only if we had known. Your website was silent about the breakfast "offer?". We should have been told. We have stayed in hotels since the pandemic. If they can do it so can you. Plus what was worse was the choice. Even Travelodge with their normal breakfast in a bag manage cereal with milk. Yours is a good hotel and ranks better than Travelodge not worse

I stayed over only 1 night for work purposes. I ate at the restaurant, the food wasn't very good and the menu was limited. Whilst at dinner, the restaurant was completely empty including a lack of staff. There was no music, I was sat on my own in dead silence. This wasn't ideal as I was travelling on my own so it was quite lonely, I could have eaten somewhere else with some kind of atmosphere. My room was ok, very clean, however it was quite noisy during the night. I am a heavy sleeper but I did get woken up a few times by banging of doors around the hotel. Staff working during my stay were very friendly though and I appreciate the steps they have in place due to COVID19 - this was all carried out very well and did make me feel more at ease.

Excellent location, friendly and efficient staff, comfortable rooms and beds, it was not possible to find fault. Old world charm and personality combined with a modernity that’s avoids being bland and rendering the place identical to everywhere else.

Overall a good experience. Only issue was the early morning noise from lorries unloading.

Very well located hotel, and lovely room. Only slight complaint is that the pillows were a little hard for myself and my partner.

Location ideal, nice room, comfortable bed, nice breakfast.

pleasant, efficient, friendly

Everything was fine,staff explained what we neaded to know quite clearly