It’s a shame the more expensive rooms overlook the bins. Unfortunately the glass bin was emptied at 5am! It would have been good if you had a child menu. It was all fine but nothing more. Live and learn.

The hotel is ideally located if you are arriving from Exeter Central railway station. We had booked a privilege room for a short break, and received a friendly, helpful welcome at reception. With regard to the room, whilst it was a good size and comfortable, the storage space was badly lacking, particularly drawer space. Instead of bedside cabinets, where you would normally have 2 or 3 drawers, the room had small table each side of the bed. The small amount of storage space, other than the hanging rail, was a shelf in the bottom of the built-in wardrobe. Also, being a privilege room, a Nespresso coffee machine was provided. However, disappointingly there were no expresso size cups to use with it to ensure the correct measure - the large mugs that were supplied would not fit the coffee machine! We opted to have breakfast at the hotel. Both cooked and continental breakfast options were available buffet style. Guests could select whichever items they liked. Some of the cooked items looked rather dried up - e.g. the baked beans and scrambled eggs. We didn't ever see anyone from the kitchen staff checking these items, but the front of house member of staff did get replacement trays as quantities got low. There was a good selection but no marmalade was available. We did eat in Drakes Bar within the hotel one evening, which was fine. The hotel is in a great location from which to explore Exeter city centre and quay area on foot. There are plenty of bars, restaurants and other facilities close by. It is certainly worth considering for a visit, and with a few simple changes, particularly within the rooms, could be made much better.

The Hotel is clean and the staff helpful. The building and facilities are in need of renovation. Carpets are threadbare furniture aging and there are several minor maintenance issues. We had three rooms which did not represent value, small and the noisy kitchen extract directly outside the rooms stopped at after midnight and started at 6.30am, okay if you are late to bed and an early riser. If we had been paying €80 rather than €250 a night, all this would have been tolerable. We reported the issues, including damage to the walls and door of one rooms and got a 10% discount which was minimal.

Rougemont was a lovely hotel but all a bit sad now. Carpet on main stair case frayed. Bed was a great size but mattress tired and with covid (no fault of there own) no daily cleaning. Breakfast was nice and great service there. Difficult to get into the car park and now they charge £12 daily/nightly charge and a cheaper rate found round the corner in nearby car park. Overall Exeter is a beautiful city with green fields in view wherever you look and the Rougemont would be perfect if desperately needed monies spent on the property. Front of house and desk staff were very helpful, friendly, approachable and welcoming.

While our room was lovely the main parts of the hotel were tired and needed a general spruce up - carpets needed replacing on the stairs as they have become thread bearn. The staff were absolutely lovely and knowledgeable and nothing was too much trouble.

We thoroughly enjoyed our stay, as always, apart from the noise from the street, well into the early hours. Bars are close by and all the bikers seemed to be visiting 'Angels' the nights we were there,. It was a very hot couple of days, so we had no option, but to keep the windows open. A fan would have been a help.

good overall considering the climate we are faced with at the moment hotel covered safety well for its guests.

Room was ok, food was good, but parking fee very expensive

The staff at check in were very helpful and efficient. I took the offer of an upgrade as my wife was travelling with me and i wanted her to enjoy a more luxurious stay as we have stayed at several mercure properties in the past. The room was extremley dissapointing. There was a large patch of damp cieling with paint and plaster hanging off. There was a light bulb out . The carpet was very stained. The extractor fan in the bathroom wasnt working. There were stains and marks on all walls. There was disguting black grime all round the seal in the bath and behind the taps. The board beside the bath was swollen with damp and a large patch with no paint on it. The bathroom was infested with small brown moths which probably bred on the exposed hardboard on the bath. The wall paper was peeling back on most seams. There was cigarette ash on the window sill. I have pictures of all of these faults and i let the receptionist know when i left. To be honest i was absolutley digusted by the room. I would be interested to hear your thoughts .07…

The hotel is lovely, great location in terms of train station, walking to pubs, restaurants, shops etc. A little disappointed that you have to pay £12 to park your car (each car) on top of the room rate.

Staff very friendly and room very spacious

Reception staff were amazing, extremely helpful in a these uncertain times. Very understanding to our situation and helpful throughout.

Well done very good measures during COVID

Friendly staff on reception even remembered my preferred room from my previous hotel stays. Had the Thai green curry from the in house food menu. Really tasty and a good portion. Great nights sleep

We had a lovely stay whilst moving my son to university, although we were very busy taking his belongings to his new address it was lovely to get back to the hotel which was about 2minutes away. The hotel room was really clean and well presented and breakfast was lovely even though we had to pick it up at reception to take to our room bcuz of covid restrictions which we didn't mind doing at all. Staff were very approachable and friendly and we will definitely be returning to stay there again and would highly recommend friends and family to stay here too.