Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 632 reviews

Mercure Exeter Rougemont Hotel - Image 1
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Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  632 reviews

TripAdvisor Rating  3.5/5  906 reviews

Ok for a short stay, good location.

TripAdvisor rating 3.0/5

Madders1 Families - TripAdvisor review

Ok for a short stay, near the station and walking distance to most things. Parking handy but expensive and limited. Rooms nice and spacious. Didn’t eat so I can’t comment about that. Staff friendly and polite. Room wasn’t ready so we could stored our bags till check in time. Seemed odd as I overheard a couple before us checking in and the other staff member saying they had rooms ready so it would be ok. I’m a silver Accor member so I wasn’t impressed tbh.

Not great

TripAdvisor rating 2.0/5

David M Couples - TripAdvisor review

The location is good, and it’s good that it has an onsite car park. Unfortunately my room didn’t have any net curtains to stop the guests from other rooms looking in, to keep some privacy the main curtains had to be closed all of the time. Also my bathroom extractor fan didn’t work, and there was only one cup between two people with the tea and coffee facilities. To top it all the cooked breakfast was poor, cheap sausages (I hate that), and scrambled eggs that tasted like they had been tainted with vinegar!!! I mentioned the above to the receptionist when I checked out, she said ‘sorry, never mind’. How about I don’t pay the full bill next time, and when I leave I’ll say ‘sorry, never mind’. It wasn’t a great experience, but I’ve left 2 stars because of the location and the onsite parking.

Lovely hotel / shame about the noise

TripAdvisor rating 3.0/5

Sarah R Couples - TripAdvisor review

Lovely hotel, great staff and great location however we happened to be there on a Friday night in July and the noise from the bar next door was unbelievable/thumping away until 2am, then continued but I think with doors shut then the crowds left about 4am ish along the road outside hotel in a shouting noisy fashion - I got very little sleep. This is not the hotels fault but the council for allowing this pub to hold these events in a built up area.

Fabulous service from the Mercure Rougemont

TripAdvisor rating 5.0/5

Breda M TripAdvisor review

Absolutely outstanding service. Group booking with Maria was brilliant: personable, efficient, warm & welcoming. Everything was delivered in the highest level of service. 100% recommend on your visit to Exeter. Excellent location close to the centre.

Dear bredam788, Thank you for taking the time to review our hotel. We are naturally delighted with your fabulous review and will be sure to share this with Maria and our entire team, thank you. We truly appreciate your kind words and 5 bubble rating and we all look forward to welcome you back in the near future. Sincerely, Simon Bailey

Low class and unprofessional

TripAdvisor rating 1.0/5

The H TripAdvisor review

Attended an even at this Hotel which was once renound for its food but now provides slightly elevated pub grub. Aggressive, unprofessional staff, in particular the manager who seems to delight in escalating situations rather than dealing with them in a reasonable and professional manor. I wouldn't step foot in this place again even if they were paying me to do so. If I could give minus stars, I would.

Dear 72theh, Thank you for taking the time to review your event with us at Mercure Exeter Rougemont. I am sorry to hear the experience wasn't the normal quality we provide and I would be ever so grateful if you could reach out to me directly on ha0h6-om@accor.com with the issues experienced. This would allow me to investigate them fully. We hope we are able to rebuild your confidence in the future. Sincerely, Simon Bailey

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Other web-users rate our hotel

  • 1,081 reviews 8.9/10 Location
  • 1,425 reviews 5.9/10 Room
  • 1,005 reviews 8.7/10 Service
  • 10 reviews 9.7/10 WiFi
  • 747 reviews 5.2/10 Comfort
  • 530 reviews 5.3/10 Cleanliness
  • 471 reviews 5.3/10 Amenities
  • 415 reviews 6.4/10 Breakfast

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