Mercure Exeter Rougemont Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 570 reviews

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Mercure Exeter Rougemont Hotel - Image 1
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Mercure Exeter Rougemont Hotel - Image 3
Mercure Exeter Rougemont Hotel - Image 4
Queen Street, EX43SP EXETER, United Kingdom

Description

Hotel extras

  • Located opposite Exeter Central train station. Within walking distance to the Cathedral.

  • Central location near the High Street, Exeter Underground Passages and University.

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • The hotel offers limited onsite private parking. Subject to availability.

Our accommodation(s)

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP EXETER
United Kingdom

GPS:50.72575, -3.533418

Telephone
Fax +44 1392 410237

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DRAKES

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  570 reviews

TripAdvisor Rating  3.5/5  932 reviews

Lovely hotel in a great location

Customer review rating 5.0/5

Jane Business - Confirmed reviews ALL

We have stayed here, before, rooms are nicely decorated, comfy beds, friendly staff and a fantastic location. Breakfast is also good

Dear Jane We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. Thank you for your continued loyalty and for sharing your thoughts which I will share with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as enter the busy Festive period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Always great.

Customer review rating 5.0/5

June J. Families - Confirmed reviews ALL

From the phone call made before our stay to check our reservation, the welcome on arrival, the check out staff were warm and welcoming. We book the same rooms each year and they are lovely. Clean, comfortable, spacious and quiet. Breakfast choices are good.

Dear June Thank you for your continued loyalty with the Mercure Exeter, Rougemont Hotel. As always it is a pleasure to receive positive feedback, you have my assurances that I will share your comments with our team as I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Always excellent

Customer review rating 4.5/5

Anon Business - Confirmed reviews ALL

Lovely hotel in central Exeter v special to stay in at Christmas time

Dear Aseel Thank you for your continued loyalty with the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback which I will share with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mark Postlethwaite General Manager

Staff need training , heating needs addressing , food needs attention .

TripAdvisor rating 3.0/5

Companion04228804122 Friends getaway - TripAdvisor review

Very very disappointing . Although the hotel is in a good location , I wish I had explored other options . The reception , bar and restaurant was intolerably cold . I mentioned it on both evenings I stayed , the reply was “we are cold too”, no explanation nor apology . The restaurant staff are stretched too far in terms of what they are expected to do and results in being resigned to underachieving . We asked for a drink only to be told by the bar person that she was busy and would serve us when they were free , on the second night a similar response , “I’m busy “. They appeared to be performing basic tasks with no care, no concern and no training . The food is edible but not hot , not exciting and only almost serves what it says on the menu, but badly . In contrast to the public rooms the bedrooms were warm, clean and comfortable. Sorry but it’s not good enough and I don’t need to stay again .

Dear Companion04228804122 Thank you for letting us know of your experience following your most recent stay with us in Exeter. We appreciate you taking the opportunity in providing us with your concerns and allowing us to respond and address accordingly. We have investigated the heating in the bar and restaurant which is currently working, however as you mentioned this may have been due to a lack of knowledge of the bar person, procedures are in place to ensure no repetition of this. We were pleased to read that the accommodation met with your expectations and still hope that we have the opportunity in welcoming you back when you return to Exeter. Kind Regards Mark Postlethwaite General Manager

Needs TLC

TripAdvisor rating 3.0/5

GrandTour820820 TripAdvisor review

Stayed on a Saturday night the shower took like 10mins to get warm and the bathroom and carpets in the room are very warn, bed wasn't the best sleep in very uncomfortable bed!! Light bulb missing on one side off the bed!! Kettle very dirty looked like someone had been sick in it and was a shock, very warm in the room turned heater off and after like 3 hours the heater was still so hot like they temperature thing was a dummy one!

Dear GrandTour820820 Thank you for choosing the Mercure Exeter, Rougemont Hotel. We appreciate you taking the tie in letting us know of your experience, however concerned to read your comments following your stay. We will share the issues raised with the appropriate departments to address where we can and share with the senior team for all future investment plans. We operate with with a Duty Management team so that we may assist during our guest stay and effectively address when such concerns are brought to our attention and therefore disappointed we were unable to deliver on this occasion. It is our hope that we still have the opportunity to welcome you back sometime in the future and meet with your expectations. Kind Regards Mark Postlethwaite

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Other web-users rate our hotel

  • 1,138 reviews 8.9/10 Location
  • 1,454 reviews 5.9/10 Room
  • 1,077 reviews 8.8/10 Service
  • 8 reviews 9.5/10 WiFi
  • 753 reviews 5.2/10 Comfort
  • 525 reviews 5.3/10 Cleanliness
  • 446 reviews 5.3/10 Amenities
  • 393 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.