Mercure Exeter Rougemont Hotel 4 stars

Customer review rating 4.0/5 6,737 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)08713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Standard Twin Room

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege King Room

  • Max. number of persons: 4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Small Double Room

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Junior Suite

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

6,737 reviews

tripadvisor

TripAdvisor Rating 3.5/5

606 reviews

Great Stay

Customer review rating 4.0/5

Anonymous Friends - 23/02/2020 Confirmed reviews ALL

Lovely stay and lovely room, spacious and nice view.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Well located

Customer review rating 4.0/5

Kerry Couples - 23/02/2020 Confirmed reviews ALL

First off the car park is tiny and not well laid out. Check in was quick & easy as done before we arrived. The room was nice but not in keeping with the style of the hotel. Too modern but things like the bathroom door have not been updated and looked tatty. We were called from reception to say our car was blocking spaces. There are 2 spaces that can't be used once someone is in the 3rd space. We had to move out let someone in who was prepared to leave the car there all weekend and then re park. Shower took a while to warm up, then because I turned the temp up I was nearly scalded. For the price I paid(less than £50 for 1 night) I would stay again but I wouldn't pay more than that. The lift was still out of order, I dont think there are any intentions to fix it and half the stair carpet is still threadbare. Locally this is thought of as a luxury hotel, so a little disappointing. We returned before midnight and were told the bar was closed and directed to the 'cosy' pub next door. 1 quick drink and we left. Next time we'll leave the car at home and not make plans to use the hotel facilities.

Great location

Customer review rating 4.0/5

Charlotte Couples - 19/02/2020 Confirmed reviews ALL

Location was great, right by the train station and in the city centre. The hotel was in great condition and was clean

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Excellent location,comfortable room, good food.

Customer review rating 4.0/5

Wraith Couples - 19/02/2020 Confirmed reviews ALL

This was our 3rd stay in this hotel, it is great for travelling by train and walking around the town. We come to relax and the rooms are comfortable and fairly roomy, staff are very helpful and welcoming. However we did have an unfortunate night disturbed by loud and annoying people in the next room who talked and shouted (argued) until at least 3 am and due to the existence of a connecting door we could hear every word! I will in future ensure we never have a connecting door in our room. This did not detract too much from the very nice Valentines meal and the general enjoyment of the weekend. One other small thing the lift was not working throughout our stay, a priority surely!

Amazing location

Customer review rating 4.0/5

Laura G. Couples - 19/02/2020 Confirmed reviews ALL

Amazing location and the staff are a credit to the team - especially the reception staff, Declan was a star! Beautiful hotel but we unfortunately experienced a leak in our room, we were promptly moved to a new room and given complimentary drinks for our trouble, I can’t praise the customer service enough. The rooms were immaculate and checking in and out was so easy and fuss free.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Declan and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

well located opposite train station

Customer review rating 4.0/5

S.c. Business - 19/02/2020 Confirmed reviews ALL

Upon arrival we found the lifts out of order, the fourth floor had no heating . And there was a lot of confusion when we had our dinner and drinks

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Smith Guest Relations Manager

Lovely relaxing stay

Customer review rating 4.0/5

Jennie M. Couples - 19/02/2020 Confirmed reviews ALL

Staff were welcoming and friendly. Room was lovely decorated and comfy. Good selection for breakfast

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Well located

Customer review rating 4.0/5

Anonymous Solo - 18/02/2020 Confirmed reviews ALL

Convenient

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 17/02/2020 Confirmed reviews ALL

Hotel very central and our room was very comfortable with comfortable and efficient bathroom facilities.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Not as good as previous

Customer review rating 4.0/5

John B. Business - 15/02/2020 Confirmed reviews ALL

Lift not working, took an hour to get a taxi in the morning - not hotel issue, but residents should be made aware. Recently stayed at another hotel who could get taxis!

Dear Mr B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rachel Smith Guest Relations Manager

Excellent Hotel and Staff

Customer review rating 4.0/5

Adrian E. Couples - 15/02/2020 Confirmed reviews ALL

Beautiful clean and comfortable stay,nice staff and a hotel with beautiful fittings and furniture. Would not stay anywhere else in Exeter and will always now check where Mercure or ALL hotels are located.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Friendly comfortable stay

Customer review rating 4.0/5

Lee H. Families - 15/02/2020 Confirmed reviews ALL

Greeted and well looked after by front desk staff. Comfortable stay and made to feel very welcome.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Ideal Location. Comfortable environment.

Customer review rating 4.0/5

John Friends - 14/02/2020 Confirmed reviews ALL

Overall, a most pleasant stay in Exeter. The Hotel is ideally located for shopping and a variety of restaurants. the hotel itself is very comfortable. The room was large, the bed very comfortable. the bar area is relaxing and the next morning's breakfast was tasty. very reasonably priced for such a good hotel. Would definitely stay here again when in town.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Brilliant Staff

Customer review rating 4.0/5

Thurstan Business - 14/02/2020 Confirmed reviews ALL

The staff at the front desk were very welcoming and helpful. The room was clean and comfortable. The location was great for the center of Exeter. The breakfast was acceptable.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Pretty good

Customer review rating 4.0/5

Paul E. Business - 14/02/2020 Confirmed reviews ALL

I had a good sleep. Good I could make a cup of tea. I ate in the Nelson bar - shepherds pie; it was ok - it ticked the box. Breakfast- OK nothing special. The plate for serving cooked breakfast was a bit small.

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Shambles!

Customer review rating 4.0/5

Lucy S. Business - 14/02/2020 Confirmed reviews ALL

The tills weren’t working in the evening l, which is no ones fault and i full understand how hard that must have been but we were eating in a room that had just a table in it, no atmosphere and none of the staff would serve us drinks. I ordered a main and a dessert, the main was OK but the dessert never arrived and I had to pay for a drink that should have been included with my meal allowance.

Only the bars-cum-restaurant disappointed

Customer review rating 4.0/5

Raymond C. M. Couples - 14/02/2020 Confirmed reviews ALL

Well located. Premises of great character. Room (upgraded)spacious. Housekeeping excellent. We had two guests for lunch on arrival. Serving staff lacked people skills Sandwiches satisfactory First night's dinner very disappointing Fifteen minute wait to be invited to order. We both chose bellypork for main course. Very generous portions Very appetising appearance. But so tough uneatable Second night's dinner disappointing also. Ten minutes wait. Bellypork choice also tough and uneata ble. Ribeye steak ordered but not served; instead tough piece of (?)rumpsteak provided instead and only 2/3rds edible. REDEEEMING FEATURE: we came armed with doggy bags and both pork and steak enjoyed by cat on arrival home the following day With such poor people skills there seemed no point complaining to the duty staff. NB Madison who was on duty at lunch on an earlier occasion and at breakfast on our departure morning is an exception to the rule. Her people skills are excellent PS Support handles in the shower room would be helpful Second dinner equally

Lovely period building let down by 3* bedroom

Customer review rating 4.0/5

Leighton Couples - 13/02/2020 Confirmed reviews ALL

A lovely, imposing period reception, hall and function rooms. Acceptable hot and cold breakfast buffet with a wide choice, but one half of the dining room was too cold, with cold air blowing from the heater unit. The car park was very small and costs an additional £10 per night on a first come first served basis only. There is only one lift and it broke down for half of our 4 night stay. This meant we had to climb and descend 2 flights of stairs which we found very difficult due to injury and illness. The standard double bedroom was only 3 *, in our opinion. The spring mattress was very uncomfortable and gave us both four poor nights sleep. There was only one bedside table provided for a double bed and no drawer space in the room. The room lighting can only be set either too bright or too dim, with no option to switch off the ceiling lights only and leave the normal bedside lamps on. No mini fridge was provided in the room, which was disappointing. I also noticed the room service menu has a markup of around £3 per meal compared to the restaurant menu, which seems unfair when a hotel should provide such a service as a matter of course. The booking price was good value, had the room lived up to expectations, but the rate for an additional night cost over £20 extra, which is unfair when the hotel is enjoying extra, unexpected revenue.

Clean, well located, had everything I needed.

Customer review rating 4.0/5

Anon Business - 13/02/2020 Confirmed reviews ALL

Very friendly staff, easy to check in and out, very pleasant room, overall would recommend.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager

Consistently Good

Customer review rating 4.0/5

Mb Business - 13/02/2020 Confirmed reviews ALL

Usual, check-in was quick, room was absolutely fine, good location, fine breakfast.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Rougemont Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Smith Guest Relations Manager
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