ibis Styles Manchester Portland Hotel 3 stars

Customer review rating (ALL Rating) 3.6/5 1,432 reviews

Portland Street, 3 To 5, M16DP MANCHESTER, United Kingdom

Hotel extras

  • Nearby landmarks include Manchester Town Hall and Chinatown

  • Central location, with plenty of nearby transport links

  • Jamboree Food Fest & Bar offering international cuisine

  • Located just 1km from Manchester Piccadilly train station

  • Great choice for travellers interested in night life

ALLSAFE approved hotel

Hotel location

ibis Styles Manchester Portland Hotel

Portland Street, 3 To 5
M16DP MANCHESTER
United Kingdom

GPS:53.480173, -2.235233

Telephone +44 161 246 3400

Fax +44 161 246 3400

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
Near the property
  • Car park

JAMBOREE FOODFEST & BAR

Come and celebrate a carnival of international flavours at our on-site Jamboree Foodfest & Bar. Kick back with an ice-cold beer, tuck into a plate of something a little different and relax in funky, colourful surrounds.

Our accommodation(s)

The rooms at the Portland Hotel have a private bathroom with free toiletries. Rooms offer tea and coffee making facilities, a work desk, air conditioning and a hairdryer. All rooms also have a flat-screen TV. Rooms offer tea and coffee making facilities, along with a work desk, air conditioning and a hairdryer. All rooms have a flatscreen TV with Freeview.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,432 reviews

TripAdvisor Rating  3.5/5  1,503 reviews

Colder inside than outside. Awful experience.

TripAdvisor rating 1.0/5

Dedalus159 TripAdvisor review

Absolutely awful! We checked in after 8pm after a 5 hour drive to Manchester. As we arrived late, we dropped our stuff in the room and headed straight out to get some food. Upon arriving back to the room at about 11.30pm, we attempted to put the heating on as the room had not been heated and it was minus 2 degrees outside. The heating would not work. As it was late by this point and we had work to do in the morning we decided to just get in the bed and try to sleep. You don’t expect to have to sleep fully clothed in a hotel but that is what we had to do. In the morning - still minus 2 and to give you an idea of the local conditions they closed Manchester airport due to snowfall - we informed the hotel of the broken heating and asked if someone could fix it, only to be told that it was a known issue and it could not be fixed during our stay. We asked to be moved to a room with heating and were told that that was not possible. I needed to work from the room and was told that someone would arrive with an electric heater, but this took 3 hours and repeated phone calls to reception to actually arrive. It was also not hugely powerful or effective. It is unacceptable to not inform guests either before check-in, or even indeed AT check-in, that they will have absolutely no heating in their room, particularly during very cold weather conditions. It is furthermore astounding that, should this be the case, replacement heating devices were not put in rooms PRIOR to guest arrival. The decor is tired and bizarre, and the breakfast was probably the worst hotel buffet breakfast I have encountered, but we could have tolerated this provided the basics (i.e. heating during cold conditions) were met. Booked by my partner’s work and we’ve asked that they not put us in the Ibis Styles again.

Customer review rating 4.0/5

W. Solo - Confirmed reviews ALL

Lovely personal

Dear RENATE W., We very much appreciate your high scores and comments following your stay at ibis Styles Manchester Portland. It is always a pleasure to receive such positive feedback about your stay. I will be sharing your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Well located but no air condition

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

The location is great and you can find a map guide to the Etihad Stadium on the counter. However, the air conditioner did not work! It was freezing!

Dear XIAYE M., Thank you for taking the time to tell us about your experience at ibis Styles Manchester Portland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Manchester Portland

Well located

Customer review rating 3.5/5

Gary R. Couples - Confirmed reviews ALL

Hotel and room extremely cold

Dear GARY R., We very much appreciate your comments regarding your stay at ibis Styles Manchester Portland. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and product. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Ibis Styles Manchester Portland

Better than before.

Customer review rating 4.0/5

Kirsty Couples - Confirmed reviews ALL

Better and cleaner room than our last stay. Much more welcoming but still some down falls. No staff acknowledged us unless we said something first. Bar team yelled at my partner that they were closing despite night team confirming residents could get drinks whenever. So rude. But easy stay and decent value for money.

Dear KIRSTY B., Thank you for taking the time to tell us about your experience at ibis Styles Manchester Portland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Styles Manchester Portland

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Other web-users rate our hotel

  • 2,711 reviews 9.5/10 Location
  • 4,238 reviews 4.4/10 Room
  • 2,736 reviews 7.2/10 Service
  • 71 reviews 7.9/10 WiFi
  • 2,242 reviews 3.6/10 Comfort
  • 1,859 reviews 3.9/10 Cleanliness
  • 1,029 reviews 4.5/10 Breakfast
  • 474 reviews 4.4/10 Food

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