Hotel Crescendo Seoul managed by Accor & Ambassador 3 stars

we feel home there

Clean, comfortable room, friendly and competent staff at reception, in the restaurant and the cleaning staff, good breakfast. It was well located for my visit as well.

We booked two rooms for a 2 night stay over New Years. We had a king terrace and petite twin. Both rooms were beautifully appointed with quality furnishings and fixtures. The petite room really is very small but was adequate for our two children. Whilst the rooms were lovely there were a few things that we felt really let us down. Firstly, the main reason we chose this hotel was for the roof top bar. As we were staying on New Years Eve we wanted somewhere to go for a drink for two to see in the New Year. The Krug bar at the Crescendo seemed like a perfect option as it meant we could safely leave the children in their hotel room while went went upstairs. It turns out the bar is closed for renovation. I can’t find any reference to this on the website so this was a huge disappointment for us. We ended up borrowing two glasses from the restaurant and drinking a bottle of wine in our room on New Year’s Eve. Secondly, both the cafe and restaurant were closed on New Year’s Day. There aren’t many other places near the hotel (unless you want to eat at McDonald’s) so we missed out on breakfast entirely. Finally, neither room had an iron or ironing board. Although we didn’t need to use one during our stay I would have expected a hotel of this caliber to have these standard items. Additionally, the petite room had no tea or coffee facilities at all and the King room, although it had a jug and a Nespresso machine it only had paper cups and no coffee capsules or tea and coffee! I rang housekeeping on the first day and they brought us one capsule! On the second day I had to call again to get more capsules because they had only given us one capsule this time! Surely it’s reasonable to expect adequate supplies like this and also to have proper cups and glassware to drink from rather than paper cups. Overall, the Crescendo is a beautiful hotel and the huge terraces are a bonus for an inner city hotel and would be wonderful in summer, however there are a few things that could have been improved upon to ensure a more enjoyable stay.

Wonderful beds and perhaps the best bathrobe I have experienced ! The rooms are small but perfect for solo travelling , great pricing as well. I enjoyed my stay though room temperature at night was too hot ! The thermostat control was being overridden by something else and kept getting hot waking me up at 4 am.

Overall it was super!

The staff was very nice and really helpful. Also the location of the hotel is quite close to the subway, and the room are very clean and look new.

The American style design is very impressive and refreshing compare with those traditional hotels. The restaurant is adorable and the food is so tasty. Travelling Korea eat too much korean cuisine, the green salad table and Croissant from the hotel breakfast is a good start. Room is lovely and the sense of vintage design is my favourite. If you are lack of direction, you would get loss from the metro exit tho........

The room was very small, but worked for what it was intended, a place to sleep while visiting the city for the first time. Good location in Gagnam and well design spaces. Service was good

All the staffs were so friendjy and nice .I was satisfied with the room & room condition It was cosy and comfortable if the breakfast have a more choices it would be great

everything was great but we didn't get a hot shower. it was not even lukewarm...

Very nice hotel.

Friendly, clean, comfortable and great food!

Beauty of stay, lovely food in Bienvenue

The hotel was clean and was a very relaxing stay. The staff at the concierge was very helpful with my requests in taking a parcel and with the addition of another adult to my room. The room is small, but it is what it is. The location was very close to the subway and was convenient to get around from. I would stay there again in the future.

Check in and check out, extremely easy and quick. Rooms clean and nicely furnished. Only minus is the elevator system which takes a while sometimes to get to the higher floors.