ibis Styles Osaka Namba

First night stayed,the air conditioned stopped suddenly few times,make our night not comfortable to sleep,I called Front Officer,not 1 minutes already came Mr.Sakae ,team leader of FO,and we told about the AC,and he do best to make to AC worked and said so sorry,ok,but morning almost came,so just a few hours left to sleep,in the morning,I came down,Mr.Makoto Yanasigawa,FO supervisor told me sorry about AC and my room suddenly upgraded to best room in Ibis Styles Osaka,Wow,thank you so much,and together they both very helpful persons when they knew my sick mother need help ,they will very fast help like called a taxi cab,explain about somewhere to go,etc.We were very delightful and comfortable the rest our stayed there,many restaurant around and public transportation just a few minutes to walk.Thank you very much,We will recommended to our families, friends and colleagues Ibis Styles Hotel Osaka

The front desk staff called me ma'am which is horrible. If I didn't have a booking I would have left. Only Americans are ok with that form of address. There was a random phone in the bathroom and the cord was filthy. Also from the biew point of sitting in the bath tub the bathroom was not clean. Housekeeping need to look at rooms from guest the perspective occasionally. But it was quite and I liked the locking washing machine. Did not like that there was no option to not have fabric softener though.

Impeccable service, as a platinum member, I m really impressed.

lovely

Traveling less due to COVID-19, I'm no one but in a Silver status on All. Still, the staff and management welcomes me with caring enough along information well noticed, accommodating and amenities provided, as a good gesture. Room is clean and extra towels provided more than enough that shows they do care and appreciate my stays. For evening beverages, I'd rather say that we better bring back to the rooms to enjoy, rather restrictions apply in the venue. Overall, comfortable two-night escape in Osaka. Thanks to all!