Pullman Kuala Lumpur City Centre - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 4,254 reviews

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Description

Hotel extras

  • Impeccable friendly guest service

  • Specialty restaurants for the adventurous traveler

  • Stunning landscaped terrace

  • Located in the Golden Triangle near shopping and entertainment

  • Close to luxury boutiques and KL tourist attractions

Our accommodation(s)

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Hotel location

Pullman Kuala Lumpur City Centre - Hotel & Residences

4 Jalan Conlay
50450 KUALA LUMPUR
Malaysia

GPS:3.15013, 101.7145

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,254 reviews

TripAdvisor Rating  4.1/5  585 reviews

Certificate of excellence 2024

Customer review rating 4.0/5

Jeffrey A. J. Business - Confirmed reviews ALL

Comfortable stay even though police check at door due to SEA Heads meeting

Dear Jeffrey A. J., We're happy you enjoyed your time with us at Pullman KLCC Hotel & Residences! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. Due to the high occupancy during the summit, we were not able to ensure room readiness by 1pm.We appreciate your patience and look forward to hosting you again soon! Kind regards, Devi.C Guest Experience

Customer review rating 2.0/5

Yiwen H. Friends - Confirmed reviews ALL

第一次入住馬來西亞的Accor 飯店,整體到飯店交通導引很差,不知道下了LRT要這麼走,如果路線太差,不適合步行,可以直接建議搭計程車過去。 房務整理不佳,一個迎賓果盤可以放三天沒收? 使用行政酒廊對於使用的時間有標示,但對於提供餐飲的時間 沒有說明 健身房正常。 浴室的乾濕分離很糟,淋浴間的門一開就把門上的水灑的到處都是,門太低 開門就把擦腳巾刮走 感覺除了地點稍好,其它都有很大進步空間

Dear H. Yi Wen, "In reading your review, it is clear that we failed to meet your expectations, and for that, we are very sorry. Your concerns regarding our room as well as our housekeeping services will be shared with the respective team, and we will determine how to best move forward in this area. On a positive note, we're glad you appreciated our prime location! Please accept our sincerest apology for your guest experience during your previous visit with us. Your feedback is much appreciated as is your continued support, and we look forward to getting even better for our future guests at Pullman KLCC Hotel & Residences. Kind regards, Devi.C Guest Experience "

Customer review rating 0.5/5

Eh D. S. Business - Confirmed reviews ALL

我刚到前台,服务员的态度就是看不起人的样子,房间厕所的设计有问题,这么大空间,洗澡间小不得了

Dear S. Eh D., Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we will ensure your concerns are all duly noted to our front office team. Despite our unbeatable location, it appears that our rooms fell short of expectations. Please do not hesitate to share more details of your check-in experience with us as we would like to ensure a better experience in future. We extend our sincerest apology for your guest experience during your previous stay with us. We would love another opportunity to earn your recommendation in future. Kind regards, Devi.C Guest Experience

Customer review rating 4.5/5

M. S. B. M. F. Business - Confirmed reviews ALL

The check in and check out was easy. There was a slight irk during check in when one of the receptionist hold my room and loudly mentioning that a VIP is arriving, that was slightly uncalled for, she should have been more discreet when come to doing something like that, as everyone should be treated as VIP. I did notice the presence of lots of enforcement officers in the building for the ASEAN summit. The room was nice, clean and look new. I would have loved it if there is signage to show the direction and distant to Conlay MRT station, Twin tower and several attraction placed inside the hotel as gesture. Despite the AI age, we still love the old school indicator. May you have a good day as well.

Dear M. S. M. F., Thank you for taking the time to review your most recent stay with us. We appreciate your comments in regard to your arrival experience. We are trained to treat all our guests as VIPs and we regret that the situation offended you. Your feedback will be highlighted to the Front Office team. We truly appreciate your continued support. Thank you for choosing Pullman KLCC Hotel & Residences. We do hope you choose to come and visit us again in the future. Kind regards, Devi.C Guest Experience

Customer review rating 3.5/5

Khamis A. Families - Confirmed reviews ALL

الفندق جيد ولكن يحتاج الى تطوير وتجديد الغرف وتحديث الاثاث

Dear Khamis A., Thank you for your review of your recent stay here at Pullman KLCC Hotel & Residences. We are disheartened to learn of your experience, and we will ensure your feedback regarding the smoke smell is duly noted to our housekeeping team for onward action. Your comments regarding the in-room decor is also appreciated. This is certainly not the Pullman KLCC experience we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future. Kind regards, Devi.C Guest Experience

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Other web-users rate our hotel

  • 2,951 reviews 9.6/10 Location
  • 3,521 reviews 7.2/10 Room
  • 3,403 reviews 7.6/10 Service
  • 126 reviews 4.3/10 WiFi
  • 1,444 reviews 7.7/10 Breakfast
  • 1,377 reviews 6.9/10 Cleanliness
  • 1,040 reviews 6.4/10 Amenities

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