Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,132 reviews

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Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,132 reviews

TripAdvisor Rating  4.0/5  327 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Joshua M. Solo - Confirmed reviews ALL

A gem! Well located and lovely rooms. I had excellent service from Marcus and Jess on the front desk. Check out this neat Accor property next time your in Melbourne.

Dear Joshua, Thank you for taking the time to share your positive experience. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and received exemplary service from our team members. Your kind words inspire us to maintain our high standards. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 5.0/5

Alison B. Solo - Confirmed reviews ALL

I loved everything about this hotel. Check in was easy and quick. I managed to get into my room early which was very welcome after a long flight. The room was excellent from the incredibly comfy bed to the fridge. I liked the layout of the room with the separate shower room. Upkeep was excellent. I also, particularly, enjoyed the breakfast buffet. All the staff were very welcoming and friendly. I stayed for over a week and felt like the staff remembered me and made me feel welcome each day. There was a very good selection of food on offer and the quality was excellent. All in all, I would highly recommend this hotel and definitely stay again.

Dear Alison, Thank you for your wonderful review of your recent stay at Novotel Melbourne Central. We are delighted to hear that you found check-in to be efficient and that you were able to access your room early after your long journey. It is gratifying to know that you enjoyed the layout and comfort of your room, as well as the quality of our breakfast buffet. We take great pride in providing exceptional service, and it is heartwarming to learn that our team made you feel welcome throughout your stay. Your kind words regarding the staff's friendliness and attentiveness will certainly be shared with them. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 2.0/5

Louise T. Couples - Confirmed reviews ALL

Room was very small with bathroom/toilet not separate. Only one set of towels on arrival which in the end had to go to reception to ask for extra. Mini fridge not replenished and not even cold.

Dear Louise, Thank you for your feedback. We’re sorry to hear your stay did not fully meet expectations. For future reference, we do offer a variety of room types with different layouts and sizes, which may better suit your needs. Your comments regarding towels and the mini fridge have been shared with our team. We hope to have the opportunity to welcome you back for an improved experience. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.0/5

Margaretta W. Business - Confirmed reviews ALL

Very friendly and attentive staff members from check in to check out. Room was great and comfortable.

Dear Margaretta, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location, found our staff friendly, and appreciated the comfort of your room. Your satisfaction is important to us. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

Customer review rating 4.0/5

Kellie Y. Couples - Confirmed reviews ALL

It was a comfortable & pleasant stay. The hotel is well located. Checking in was easy and quick. The room was bright, nice and clean. Pleasantly surprised to find a self-juicer machine at the buffet breakfast. Loved having omelette freshly made by the chef. This was a winner! The coffee from the coffee machine was ordinary and could be improved with different beans. Disappointed with the fresh fruits available. Could do with a couple more for variety. The pineapple was not sweet at all. The concierge at breakfast should greet guests coming for breakfast with a smile. A smile costs nothing. Concierge on Sun 25 & Mon 26 January was not friendly. Concierge on Tues 27 & Wed 28 January was pleasant and friendly.

Dear Kellie, Thank you for taking the time to share your experience at Novotel Melbourne Central. We are delighted to hear that you found your stay comfortable and enjoyed the convenience of our location. It is also wonderful to know that you appreciated the cleanliness of your room and the innovative self-juicer at the buffet breakfast, as well as the freshly made omelette. We acknowledge your feedback regarding the coffee quality and the variety of fresh fruits available during breakfast. Your insights are valuable and will be considered as we continuously strive to enhance our offerings. Additionally, I appreciate your comments about the concierge service. We aim for all our team members to provide a warm and welcoming experience to every guest, and I will ensure your observations are shared with the relevant department. Thank you once again for your constructive feedback. We hope to welcome you back for another pleasant stay in the future. Sincerely, Luh Sumartini Assistant Manager Novotel Melbourne Central Ibis Melbourne Central

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Other web-users rate our hotel

  • 1,067 reviews 9.6/10 Location
  • 1,336 reviews 7.7/10 Room
  • 1,151 reviews 8.2/10 Service
  • 7 reviews 7.1/10 WiFi
  • 501 reviews 8.5/10 Cleanliness
  • 306 reviews 7.2/10 Breakfast
  • 228 reviews 8.7/10 Vibe
  • 224 reviews 6.4/10 Value

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