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Mercure Shanghai Royalton 4 stars

Customer review rating (ALL Rating) 4.1/5 1,090 reviews

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Mercure Shanghai Royalton
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Hotel location

Mercure Shanghai Royalton

789 Wuyi Rd
Chang Ning District
200051
200051 shanghai
china

Tel: +862152068000

Fax: (+86)21/52060900

Check-in from 12h00

Check out up to 12h00

  • ZHONGSHAN PARK STATION:  NO 2 NO 3 NO 4 NO 2 EXIT OF L2

  • By plane

    HONGQIAO AIRPORT At 6km / 3.73 miles

  • By plane

    PUDONG AIRPORT At 53km / 32.93 miles

  • By train

    HONGQIAO STATION At 13.5km / 8.39 miles

GPS:31.213022, 121.41283

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Yi Tao Restaurant

Featuring some of the best local chefs, Yi Tao Restauant offers authentic Cantonese and Shanghainese cuisines. The restaurant is decorated in a unique style that seamlessly incorporates modernity and traditional.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 150 m²

  • Maximum capacity: 60 people

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Our guest reviews for
Mercure Shanghai Royalton

100% genuine reviews from our guests

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ALL Rating 4.1/5

1,090 reviews

TripAdvisor Rating 3.5/5

327 reviews

very good quality price ratio

TripAdvisor rating 4.0/5

shitou1983 Business - 21/01/2021 TripAdvisor review

confortable and practical. The location is very nice. Despite waiting for renovation, it is still a good place. The breakfast is not big, but enough. The gym is very small though, and over the 4 machine they have, only one function properly...

Not up to the usual Mercure standards

TripAdvisor rating 3.0/5

Voyager796275 30/07/2020 TripAdvisor review

Got sick each day from the breakfast buffet. Requested that they should chill the milk with ice to keep it fresh and warm the food properly. Neither was done. Salad was uncovered and unchilled. No tea and coffee in the rooms. Check in took over twenty minutes from arriving to getting my room key. Location is currently a building site. Room had a smoking smell to it but visually appealing.

Bad influence to Mercure hotel

TripAdvisor rating 1.0/5

Josh0926 Business - 09/12/2019 TripAdvisor review

1) Reception is very poor attitude. 2) Breakfast is very bad. All fruit is not fresh. Milk taste sour. 3) Bedroom is very old furnish. The bath tub was crack. 4) Wifi connection is very poor. Not recommend for business travel. 5) Offer 30+ channels but only I English channel (HBO). 6) Location - from the map looks very close to the train and shopping complex but is blocked by the condominium fence. You need to walk a big round to the main area. Overall the service is really bad. Not polite to the customer. No single thanks and welcome at all. Gv you the hotel room card and ask to go. The very bad influence to Mercure hotel and I wonder if I will ever happen to select Mercure hotel again in the future.

Hotel rooms a little outdated

TripAdvisor rating 3.0/5

WeiSiangCWS Business - 11/11/2019 TripAdvisor review

Hope the rooms can be improved further although the front service was reasonable good. Also, it is disappointing that the tables are not well cleaned for new guests after the ones who left, and to also understand if the guest had really finished the foods. Good to have a reservation kind of card to ensure the seats are well taken too.

Hotel in the heart of Shanghai

TripAdvisor rating 4.0/5

Indbh Business - 19/10/2019 TripAdvisor review

An affordable hotel in the heart of Shanghai. The hotel is very popular but its approach is a bit difficult to find for the first time visitor. The hotel room also feels a bit old and a renovation would be great. breakfast area is small compared to the number of guests.

A refreshing and satisfactory stay in Shanghai

Customer review rating 4.5/5

Alvin C. Friends - 05/10/2019 Confirmed reviews ALL

I was amazed at the interior decoration of the room I booked. And more specifically, the Chinese-red furniture and the curved glass in the bathroom are very impressive. The gym on the 4th floor is handy for ‘a body reboot’. It would be great if a swimming pool is available in the hotel.

Dear Xin C., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr.

Customer review rating 4.0/5

Jin Y. Solo - 24/08/2019 Confirmed reviews ALL

Pleasant

尊敬的 Y. J.： 感謝惠賜有關入住 上海虹桥美仑美居酒店的寶貴意見。聽到您對我們工作的肯定，十分開心。 我會將您的意見與我們的團隊一起分享。一直以來，我們堅持不懈地提升服務質量，我相信您的反應，將給我們所有的員工帶來莫大的鼓舞。 再次感謝您與我們分享您的體驗，我們真誠地希望您的下一次光臨，會像前一次一樣愉快。 謹啟

mr

Customer review rating 4.0/5

Y. Couples - 03/06/2019 Confirmed reviews ALL

very good, good location and friendly staffs.

Dear jiunhoe y., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Reception was helpful but superior room need some improvement

Customer review rating 3.0/5

Anonymous Business - 22/05/2019 Confirmed reviews ALL

Room is dusty and heavy wood smell, get bite by some bugs as well.

Dear SOH LEE WEI A., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very small gym. Location is quite far from metro.

Customer review rating 3.0/5

W. L. Business - 15/05/2019 Confirmed reviews ALL

Very small gym. Location is quite far from metro. Staff was quite nice, i was upgraded

Dear L. W., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

West Shanghai

TripAdvisor rating 3.0/5

Guide56637359851 Business - 21/04/2019 TripAdvisor review

Simple Hotel, which reached a certain age and. You can clearly feel and see it. Quite far from the closest subway station in an area which is not meant for tourists. The rooms/bath rooms definitely need a renovation and the service (room and reception) a training.

Neglected

TripAdvisor rating 3.0/5

Passenger55899474370 Business - 16/04/2019 TripAdvisor review

Neglected, decrepiteda bit shabby hotel. Not worth its price. Currently in the area of construction, hard to find the entrance. Part of the equipment works badly, untuned TV chnnels. Not bad location, 15 minuts walk to the subway.

pleasant stay

Customer review rating 3.5/5

Lloyd Business - 18/12/2018 Confirmed reviews ALL

Good location and nice room, but outside environment is not very good..

Dear yuanhui Z., Thank you very much for taking the time sharing your experiences regarding your most recent stay at Mercure Shanghai Royalton. We are extremely grateful for your time and efforts submitting your review, which helps us to improve our product and services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Once again, we thank you for bringing your experiences to our attention and we sincerely hope to have the pleasure welcoming you here again another time. Sincerely,

Hotel okay breakfast poor

Customer review rating 3.5/5

Gan P. N. Families - 16/12/2018 Confirmed reviews ALL

Breakfast very very poor. Every day still the same food. Chefs not smiling

Dear GAN POH N. GAN POH N., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bad rooms, bad food, helpful staff

Customer review rating 1.5/5

Anonymous Business - 16/11/2018 Confirmed reviews ALL

My room was smelly, so was my colleague’s, then moved to the new rooms, they were ok. Breakfast choice was very limited. Bar downstairs was disappointing. Staff were polite and willing to help.

Dear XUE G., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 2.0/5

Anonymous Business - 14/11/2018 Confirmed reviews ALL

I booked non smoking floor, but the first room smelt, the second one was worse, the third one was okay. According to the staff, the floor was non smoking, but still some clients smoked in the room. The room is quite old, staff is nice anyway.

Dear AnMei x., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent but not for Muslims, without Praying room

Customer review rating 4.0/5

Soleimani A. G. Business - 11/11/2018 Confirmed reviews ALL

We stayed there for two night. It was a business trip to china. The atmosphere was excellent as same as rooms, but I preferred to have a gift from Mercure hotel to show it to my friends and family as my best memorials. Best Regards, Soleimani Astiar, Gasem No. 9, 3rd floor, Shahriar building, Golpark, Tabriz, Iran. Phone: (+98…11

Dear ASTIAR G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice and quiet

Customer review rating 4.5/5

Alex Solo - 23/10/2018 Confirmed reviews ALL

It was very good.

Dear ALEXANDER MAR I., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good, but.....

Customer review rating 3.5/5

Hong M. G. Business - 22/10/2018 Confirmed reviews ALL

It is a nice hotel, but getting to the hotel is a hassle, not your hotel fault. It is the construction and road being block off from Wuyi road.

Dear HONG MENG G., We very much appreciate your comments regarding your stay at the Mercure Shanghai Royalton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In the future, I would only stay at this hotel if I had no other choices m.

Customer review rating 3.0/5

Paul Solo - 22/10/2018 Confirmed reviews ALL

Area around hotel is under construction. Hard to get a cab to drive in or drop me off. Hotel staff seems very under trained and is unable to provide prompt service. So many customers waiting to get a hold of service staff. Hotel room is just bad. My room was “upgraded” but even then the room was missing a curtain and didn’t even have basic things like a nail clipper.

Dear QI J., Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be advised that there are current renovations underway at the next door Gymnasium, carried out by the municipal department in Shanghai. As soon as these renovations are finished, we are certain that all guests are able to enjoy the beauty of our local area and do not face any difficulties entering our hotel area. In construction period produced noise and dust affect your rest, please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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