Mercure Shanghai Royalton

confortable and practical. The location is very nice. Despite waiting for renovation, it is still a good place. The breakfast is not big, but enough. The gym is very small though, and over the 4 machine they have, only one function properly...

Got sick each day from the breakfast buffet. Requested that they should chill the milk with ice to keep it fresh and warm the food properly. Neither was done. Salad was uncovered and unchilled. No tea and coffee in the rooms. Check in took over twenty minutes from arriving to getting my room key. Location is currently a building site. Room had a smoking smell to it but visually appealing.

All in one, the hotel is dated and need an update. The bed was very comfortable and the bathroom functional, but the furniture is old. Breakfast choice was good and tasty, croissant were always hard, unfortunately.

1) Reception is very poor attitude. 2) Breakfast is very bad. All fruit is not fresh. Milk taste sour. 3) Bedroom is very old furnish. The bath tub was crack. 4) Wifi connection is very poor. Not recommend for business travel. 5) Offer 30+ channels but only I English channel (HBO). 6) Location - from the map looks very close to the train and shopping complex but is blocked by the condominium fence. You need to walk a big round to the main area. Overall the service is really bad. Not polite to the customer. No single thanks and welcome at all. Gv you the hotel room card and ask to go. The very bad influence to Mercure hotel and I wonder if I will ever happen to select Mercure hotel again in the future.

Hope the rooms can be improved further although the front service was reasonable good. Also, it is disappointing that the tables are not well cleaned for new guests after the ones who left, and to also understand if the guest had really finished the foods. Good to have a reservation kind of card to ensure the seats are well taken too.