พูลแมน กรุงเทพฯ แกรนด์ สุขุมวิท 5 ดาว

Hi Want to give them 3.5 on 5 .But gave them 4 . Let me start with Good Points 1. Excellent location very close to.Asoke Skytrain . Terminal 21 right next to it . 2 .We got a great deal for High Floors , which has excellent View . 3 Rooms are nice , big and spacious whatever you think to be in the room . Check in and check out was smooth and they gave us rooms till 2.30 . Swimming pool is small and functional. Health club is nice Now the Points where the hotel needs to work on 1. Service . 2 You call the operator by Dialing 0 , one has to call sometime a few times for an operator to answer . We had to wait for 10 min to connect and get water bottles . 3. Drainage in shower Area in my room was an issue as I had to wait for the water to clear . 4 Breakfast ,Please have some change in the menu . We didn't want to have breakfast from 3rd day onwards as same stuff everyday make things boring 5. There was some major sewer issue on 29th Jan evening and the whole lobby and the lower floors were stinking . These are issues which can be resolved and still give a better experience of the property

The second time that I had stayed and was quite amazed how it had deteriorated in 5 years Upgraded to a club room (without privileges) after initially being sent to an occupied room. Thankfully, nobody was there. Found the staff very pleasant and helpful, especially Ashley on reception, who helped me with a document. I think they are doing an excellent job under difficult circumstances. Have to say the breakfast offering was appalling, and I'm not entirely sure what the orange juice was meant to be.

The hotel is amazing. The location, transportation and service are incredible. (The best location for MRT-BTS you can take 5 minutes walk) I am so impressed to two lovely staff Bie and Zara. They are so adorable.Thank you very much for warm welcome and hope to see you on my next trip.

The few positives first: Architecture..interesting design, quite striking, and obvsly, great location. Lobby level bar/cafe good service, attentive team Otherwise..only negatives Pre-check-in: i should as a high level ACCOR member receive online checkin. Nope. Real life checkin: not given welcome drinks, not explained .. facilities/lounge access etc, nothing! Room: good bed/nice desk. 1990s style for sockets (few...!) Several signs of poor maintenance in fixtures & fittings. Poor wifi speed...netflix buffering not loading so slow. Public spaces: poor maintaining. On my floor, a light fitting fallen out from above a nearby room door, on the floor....still there 8 hours later. Coffee cups etc dropped in elevator alcove seen at 2330 still there at 0900 next day. Handrail in one elevator loose...until 3rd day not repaired, i could go on but will not. Went to club lounge to find it closed ...locked...not even any signage. Breakfast: dissapointing in both variety & quality. We are regulars at Mercure Soi 24, Novotel Soi 20, even Ibis Riverside, brekkie better. In summary, the worst experience i ever had in a Pullman brand property...not even worth close to the price paid...i.am now in mercure soi 24, paying for 3 nights less than 2 nights in this pullman, with WAY more value Public spaces

Staying with family at Pulmann Grande Shukumvit is good location.. friendly staff and helpful. Special thank you to Mr Bie front office manager is friendly, helpfull from beginning helping us check in. always smiling with his excellent customer service at hospitality. Also Miss Tan at executive lounge is friendly too. Nice breakfast with fresh juices make it infront of customer. also fresh coconut is served at the buffet too. Highly recommended to staying at Pulmann Grande Shukumvit.