1. Being a diamond member, i have ease during check in. 2. Room safe box, mini fridge and rain shower was malfunction. The room towels big and small conditions is totally not acceptable. 3. The swimming pool was full of dirt and gym equipment was faulty. 4. I have complained to CSR to send a maintenance engineer to change the rain shower. Upon chk out repair was still not fix.

After booking this hotel from the All Accor website and also being a Gold Card Member of the All Accor members program. Also guaranteeing the room on my credit card in case of late arrival. I discover that when I arrived the hotel had no room for me and said they would move me to a non Accor hotel. I have been assured by the Pullman duty manager that because they have moved me that I will be credited with the points and nights for my stay but even 3 days later it still has not been credited. When I arrived at the Non Accor Hotel no Welcome Drink no complimentary room upgrade. The best late check out they could offer was 3pm not up to 5pm the Accor Program hotels offers it members. Anything later would be chargeable. I had booked a King Size bedroom at the Pullman but the Pullman when making the reservation told the Non Accor hotel to reserve a twin bedroom for me. Luckily the non Accor hotel was able to move me to a room with a King Size Bed. This was the first time I had chosen the Pullman hotel but in future I will stick with Mercure and Novotel hotel which are both 4 star hotels but at least they have always guaranteed me a room, offered me a welcome drink on arrival, given me a room upgrade and offered up to 5pm late check out under the all Accor program. Unlike the so called 5 star Pullman Hotel. If you are fortunate to get a room in the Pullman then it is situated in a good part of Bangkok with easy access to MRT and Sky Train so travelling around Bangkok is fast cheap and easy. But sadly I did not get that opportunity.

Very disappointed with long waiting time while checking in at Pullman Bangkok hotel even as a Accor member. (approximately 3 hours waiting time + 2 hours dinner time) Hotel staffs are polite. Great location

I arrived at the hotel lobby on 17.15pm and founded so many guests lane up for checking in. Anyhow, I waited almost an hour to get my registration done. After the registration, front desk staff informed the room was not yet available and recommended us to go outside and come back to get our room key later. On next time, I took my children to the swimming pool and gym room. The pool was not clean and there wasn’t any staff nearby. Many gym equipments were not in good condition. I understand 1 May was the reopening day for the hotel. But Hotel management should be fully prepared before they restart the business. Otherwise, at least informed or e-mail to all the guests, the hotel has some internal issues and we might change to other Accor hotel. Really terrible experience.

Arrive at hotel about 5.45pm . The queue was disorganised and had to wait about 30mins. Finally get to counter and was told room was not really... waited for maybe another hour before we got our room key. That about 7.30pm. Wrote to the pullman hotel mail and i still didnt grt a response from the hotel.... terrible terrible service.

Staff pleasant enough, the whole hotel is due a refurbishment. The rooms look old. No valet parking, no porter to help with bags, executive lounge closed, nothing special about the breakfast

Great Hotel, BeautifulDecor,SpectacularRooftop bar&Steak ,Great Services ,Will definitely be back.

Though with the on-going COVID-19 situation, the service and hospitality levels remains unchanged and still at very high standards. Staff are still most helpful and friendly though having to face any and everyone. My thumbs up for all staff at the hotel

Few minute walk to BTS & MTR,good location.This time we booked suite, ,the room is spacious & bright ( daytime ).Little bit dark at nighttime. Good services lobby manager he is helpfully & nice. Good breakfast.

The hotel is a great property with outstanding service and various good food places. I would highly recommend to book the stay with access to the Executive Lounge. Ms Karnjana and her team (e.g. May) provide great hospitality: A home far from home.

this is my second stay in this hotel. Location is great, just 6 minutes walk to the BTS Asoks station. The hotel is clean and well equipped. The Staffs are very professional , friendly and flexible. Breakfast is good , the welcome drink & snacks in the Inblu bar was excellent. Appreciate their excellent service and the warm-heart birthday setting.

I stay at this hotel serval times. I always enjoy to stay in this hotel. I feel like home. The staff are friendly and attentive. The rooms are well equipped and comfortable. The club lounge have a good evening cocktail and professional staff. The Spa is wort it to visit. Good massage for a good price. The inblu bar is a good place to relax, in the evening you can enjoy live music. But the high light is the restaurant Tapa Vino, very good Service staff and manager, good food in a nice ambiance. The Chef Maxim and his crew knows his business very well. Will be back again.

The staff here are excellent, I stay here often with work colleagues the moment we arrive Pim is always there to greet us with her beautiful smile , the ladies in the lounge look after us like family, special thanks to Jay May Fah bug Punch and JJ, Location is very good for exploring Bangkok with the BTS and terminal 21 very close, and excellent restaurants nearby Food is delicious at hotel

I recently stayed at this gem of a hotel for a business trip. Very friendly and attentive staff. Probably the best, most comprehensive breakfast buffet I've ever had. They also had a very decent gym, complete with plenty of cardio machines and enough machines to satisfy any gym rat.

I had the pleasure to stay in the Pullman Asoke shortly before Christmas and just after New Year each time for 3 days upon my arrival in and before my departure from Bangkok. Both stays were absolutely faboulous. All staff in this hotel are super friendly and professional: from the bellman who welcomes you in your taxi over the ladies and their supervisor at reception and all bar and restaurant staff to especially Ms Jay and her team in the executive club lounge. I had the privilege of accessing my room already upon my early arrival at 8 am (thanks to the early arrival of Thai Airways and the calm traffic) and during my 2nd stay I was offered a generous late check-out. The beds in this hotel are super comfy. I always sleep extremely well in this hotel. And the service in the executive lounge is beyond imagination. All staff greats you and serves you with a wonderfully friendly and generous smile from morning till evening. They really make a difference. I herewith gratefully thank Ms Jay and all her team members Bug, Punch, Fah, NMay and JJ for their superb service. They made me feel like part of the family in the hotel. I can't wait to return to see them again!