Novotel Suites Yogyakarta Malioboro

Dear Carey Loy, First and foremost, we want to thank you for taking the time to point out areas where we may improve in the reviews. I'm sorry to hear that while staying with us, there have been a few bumps in the road. Please be assured that we have taken your feedback into consideration and shared it with the appropriate department head for additional assessment. To prevent similar errors from happening again, measures are made. We appreciate your comments. I do, however, hope you will give us another opportunity to serve you more effectively in the future. Sincerely, Fitria Ariani Front Office Manager

Dear Mr. Ujang K., Warmest greeting from Novotel Suites Yogyakarta Malioboro. Thank you for completing our online surveys, it really means for us. We very much appreciate your comments and your concern during your stay with us. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your suggestion to provide water dispenser in room corridor will be discussed further by our management. Listening to every guest feedback is valuable source of learning for us. Thus your feedback is really means. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Windhu Kurnia (Duty Manager)

Dear Ms. Livia H., Warmest greeting from Novotel Suites Yogyakarta Malioboro, Thank you for taking the time to tell us about your stay experience. Please accept our sincere apologies since your experience did not meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every guest. Therefore, your feedback is very important to us. We notice your feedback regarding bathroom's sliding door, we could do much about it since all the hotel's rooms were designed that way. We hope it did not ruin your whole holiday. Further for room cleanliness, we put extra attention on your previous room, as you mentioned some stains on the wall and carpet. Your feedback is valuable source of learning for us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again on behalf of hotel management allow me to say sorry for the inconvenient. We still hoping that you give us other opportunity to serve you better in the future. Sincerely, Windhu Kurnia (Duty Manager)

Dear Ms. Suriani Y., Warmest greeting from Novotel Suites Yogyakarta Malioboro. Thank you for taking your precious time to tell us about your stay experience. Please accept our sincere apologies since your stay did not meet your expectations. Please allow me to express my sincerest apologies. We take a serious note on your feedback regarding room cleanliness. Mainly in the bathroom where you found mold on it. In addition, for the spa we provide the in-room service for every guest stay only. We hope on your next visit, you could order spa and have a relaxed treatment in your room. Further about TV channel, we will inform to our management regarding this issue. And we will inform to Camel that you mentioned her on this feedback. Your feedback is valuable source of learning for us; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Once again thank you for completing our online surveys, it really means for us. Sincerely, Windhu Kurnia (Duty Manager)

Dear Mr. Hendro S., Warmest greetings from Novotel Suites Yogyakarta Malioboro. Thank you for taking your precious time to tell us about your stay experience . We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We notice your feedback regarding sliding door design in the bathroom, we could do much on that issue since it was designed to all of our room. But it is valuable source of learning for us, by hearing every guest feedback. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Windhu Kurnia (Duty Manager)