Pullman Cayo Coco 5 stars

Horrible, terrible, wouldn’t recommend to my worst enemy. No food, no beer, barely any alcohol at all. Lost water in hotel the first night. Never seen anything like it. This hotel made me hate Cuba (I’ve been here many times). Next time we’ll go Dominican Republic or Mexico.

My second time at the Pullman. Always a good time ! Entertainment team is always a hit. Alberto is the best, always so funny and interactive with guests, whether it’s the Zumba class, beach games, or dance lessons, always something to do. The food is repetitive, but edible. And the beach is always gorgeous, no weeds as they pick it up every morning. Lots of chairs and cabanas. Always a good time at the Pullman

Boooooring. Just sat at the pool forn2 hours and nor a peep from entertainment. Last evening they had a guy playing a keyboard and singing. That was the first evening of entertainment besides the normal usual shows. Usually it's a.fee.guys playing rattles(maracas) and singing at a few tables for a tip. Lame! I've been here before but wow, not the same. I'm not young by any means but come on. I feel like at 9pm they're trying to put everyone to bed. Last time here. Sorry., I love Cuba but I'll go to a different resort here.

Don't believe the propaganda about this being a 5 star resort. Maybe it was at one time, but certainly not now. I can understand about the difficulties they are having to get the food, which was only meh, but to have so many electrical things broken is something else. The phones in our room did not work. The elevators did not work.....people with canes or baby strollers and luggage going up 34 stairs is another thing. We had a room on the ground floor, which was a mistake, because of the dampness. But our room was extra damp. Some staff came into our room to check the smoke detector and water came out of it. Upon investigating further you could see water marks all above the bed. Every morning our clothes were damp, and now i can understand why. They told us it wasn't safe for us to stay in the room. They moved us to a room on the second floor, and there was no dampness. The staff for the most part try to the best they can, with the tools they are given. I blame the Accor ownership for running this resort to the ground.

The rooms were great, the house keeping was exceptional . Always very clean and tidy rooms every day, and the washrooms were kept extra clean. The food was good, only had 2 days where there were no eggs for breakfast. But we made due with pancakes instead. The entertainment staff was GREAT ! My hat is off to Julia, Ariana , Sweet Caroline , Keyler , Randy , Richard and Savatori !! They made my stay exceptionally Special with all the games we played for the rum bottle. And all the exercises they had me doing, came back from holidays in great shape to shovel snow! Also the pool was good and always kept clean, and the beach was beautifully kept ! I will definitely be coming back next November for another 2 weeks !