Pullman Cayo Coco 5 stars

TripAdvisor rating 4.5/5 5,806 reviews

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Hotel extras

All inclusive 5-star resort facing the Caribbean Sea and ideally located in the hearth of the ecological park of the island of Cayo Coco. With 566 rooms and suites, private villa, 8 restaurants, 10 bars, 7 pools, private white sand beach and much more.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Pullman Cayo Coco

Playas Las Coloradas, Cayo Coco, Cuba

GPS:22.532951, -78.348546

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  5,806 reviews

Certificate of excellence 2022

If you’re planning on visiting Pullman - RETHINK YOUR DECISION

TripAdvisor rating 1.0/5

luda b TripAdvisor review

Horrible, terrible, wouldn’t recommend to my worst enemy. No food, no beer, barely any alcohol at all. Lost water in hotel the first night. Never seen anything like it. This hotel made me hate Cuba (I’ve been here many times). Next time we’ll go Dominican Republic or Mexico.

Best entertainment staff

TripAdvisor rating 4.0/5

J S TripAdvisor review

My second time at the Pullman. Always a good time ! Entertainment team is always a hit. Alberto is the best, always so funny and interactive with guests, whether it’s the Zumba class, beach games, or dance lessons, always something to do. The food is repetitive, but edible. And the beach is always gorgeous, no weeds as they pick it up every morning. Lots of chairs and cabanas. Always a good time at the Pullman

Was boring

TripAdvisor rating 2.0/5

A U TripAdvisor review

Boooooring. Just sat at the pool forn2 hours and nor a peep from entertainment. Last evening they had a guy playing a keyboard and singing. That was the first evening of entertainment besides the normal usual shows. Usually it's a.fee.guys playing rattles(maracas) and singing at a few tables for a tip. Lame! I've been here before but wow, not the same. I'm not young by any means but come on. I feel like at 9pm they're trying to put everyone to bed. Last time here. Sorry., I love Cuba but I'll go to a different resort here.

Two star at best

TripAdvisor rating 2.0/5

onekp TripAdvisor review

Don't believe the propaganda about this being a 5 star resort. Maybe it was at one time, but certainly not now. I can understand about the difficulties they are having to get the food, which was only meh, but to have so many electrical things broken is something else. The phones in our room did not work. The elevators did not work.....people with canes or baby strollers and luggage going up 34 stairs is another thing. We had a room on the ground floor, which was a mistake, because of the dampness. But our room was extra damp. Some staff came into our room to check the smoke detector and water came out of it. Upon investigating further you could see water marks all above the bed. Every morning our clothes were damp, and now i can understand why. They told us it wasn't safe for us to stay in the room. They moved us to a room on the second floor, and there was no dampness. The staff for the most part try to the best they can, with the tools they are given. I blame the Accor ownership for running this resort to the ground.

Thank you for your recent review on Tripadvisor. We have been extremely sensible to the various inconsistencies you encountered during your Cuban sojourn. we would like to present you with our most sincere apologies for the inconvenience caused to you and I dearly hope that they can still be accepted. Rest assured that I have already reviewed each point you mentioned and corrective actions will be taken with the department concerned. Regards,

Duane's stay at the Pullman

TripAdvisor rating 5.0/5

duane s TripAdvisor review

The rooms were great, the house keeping was exceptional . Always very clean and tidy rooms every day, and the washrooms were kept extra clean. The food was good, only had 2 days where there were no eggs for breakfast. But we made due with pancakes instead. The entertainment staff was GREAT ! My hat is off to Julia, Ariana , Sweet Caroline , Keyler , Randy , Richard and Savatori !! They made my stay exceptionally Special with all the games we played for the rum bottle. And all the exercises they had me doing, came back from holidays in great shape to shovel snow! Also the pool was good and always kept clean, and the beach was beautifully kept ! I will definitely be coming back next November for another 2 weeks !

Thank you so much for your kindly message on tripadvisor. Our team and I are honored by such a glowing review. Your recognition is the best reward for dedicated team. We are most grateful for your recommendation and for your compliments on the lobby, food and service. On behalf of all of us here at the Pullman Cayo Coco, it was a pleasure to have you stay with us and we already look forward to your next visit. Regards,

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Other web-users rate our hotel

  • 52 reviews 8.2/10 Location
  • 98 reviews 5.6/10 Room
  • 156 reviews 7.4/10 Service
  • 11 reviews 7.1/10 WiFi
  • 56 reviews 4/10 Cleanliness
  • 55 reviews 5.7/10 Amenities
  • 42 reviews 5.6/10 Comfort
  • 33 reviews 6.3/10 Pool

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