Pullman Cayo Coco

Pullman Cayo Coco 5 stars

TripAdvisor rating 4.5/5 5,466 reviews

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Hotel extras

All inclusive 5-star resort facing the Caribbean Sea and ideally located in the hearth of the ecological park of the island of Cayo Coco. With 566 rooms and suites, private villa, 8 restaurants, 10 bars, 7 pools, private white sand beach and much more.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Cayo Coco

Playas Las Coloradas, Cayo Coco, Cuba

GPS:22.532951, -78.348546

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The resort offers 2 separate areas: the main hotel area featuring 522 deluxe rooms and The Collection by Pullman adult only area offering junior suites, full suites and private Golden Villa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  5,466 reviews

Looking forward for the next vacation!

TripAdvisor rating 4.0/5

Dan B TripAdvisor review

A great destination for a vacation. Cayo Coco has beautiful beaches and clear weather. (Recommend snorkeling!! ) Pullman hotel is clean and the staff is very welcoming, like all over Cuba. :) This hotel even has internet access in the room and on the beach(for people who need to stay connected). The only downside is the shortage of some food items. But, this issue is a broader one and not caused by the management of the hotel. They do their best whit the limited resources they have! Overall, the people and the place are the best experiences!

Long time since Covid!!!

TripAdvisor rating 4.0/5

clowdywonaceman TripAdvisor review

We arrived Nov 13 for a family wedding. Resort is amazing, food excellent, staff amazing, Beach and weather top notch. Cuba is struggling like everyone. The little things are missing, fresh fruit, fresh juices , white wine. We did experience no water (due to water main break) for 48hours. (But this could happen in Canada, heck we Survived No power from Fiona for 7days). All In all being your smiles , your presents , patience and enjoy!!!

4th trip, will continue to return

TripAdvisor rating 4.0/5

J S Couples - TripAdvisor review

4th visit to Pullman, and even with the worsening struggles in Cuba, they continue to do a great job. The staff is fantastic, coffee and drinks were great, and always lots to eat, even for a picky eater/seafood averse person like myself. Not sure how people can complain about lack of variety/repetitive foods, when there is still an abundance. Definitely didn't go hungry! Was excited to receive an invitation to the Sunset Cocktail reception in the Collection side, and it was really nice. My only suggestion would be more umbrellas or some kind of fabric shade on the pergolas around the pool, as they don't actually provide shade as they are, which is no good for my fair skin, lol. But not a big deal for me as I prfer the beach anyway, and lots of great shade palapas out there. 4 great trips to Pullman since 2019, and I would still return again!

2nd time at Pullman since 2018

TripAdvisor rating 4.0/5

Raquelita_11 TripAdvisor review

My husband & I re-vacationed at Pullman and this time brought 2 other couples to join us for the week of Oct 30, 2022. From the get go we were all treated very well & were given the room locations as requested & pre-booked our restaurant reservations to be dining all together. They even arranged 60th birthday celebrations for our friends & hubby and I were showered with some extra treats. This was all made possible by Antonio Sabate and his outstanding team at Pullman. I would like to give recognition to the staff that stood out to us: Aileen Perez Verde, Vivianna at front desk, and staff in the buffet: Geisy, Alejandro, Armando Robert, Bernado & our singing bar waitress Yanella. We also had a reunion with the animation team: Richard, Julia & Keyler & Keyner (twins) that we previously met in 2018. And hola to our new friend: Choco ! We dined at La Perla (French), Il Piacere (Italian) & Cobo (Japanese). Our favorites were French & Italian. I recommend trying the Cuban restaurant if you can get a reservation. The drinks at the lobby bar were inconsistent (depending on the bartender) but our morning coffees, lattes & cappuccinos on the patio were outstanding. We were a bit anxious due to the looming weather forecast but it turned out to be sunny & windy all week so did not encounter any mosquitos. However we did get some seaweed washed up on the beach a few mornings. Nonetheless, the ocean was warm & swimmable all week. We did not do any excursions but did walk to the lagoon 3 times to get our fill of fresh coconut water from Yuseman. We enjoyed getting to know him & learning about his life in Cuba. There were some noticeable differences from 2018 but did not affect out week whatsoever. There were shortages on white wine, fruits & vegetables. The caliber of entertainment also changed (had a more varied group of singers & musicians in 2018). However I do understand that Covid dramatically impacted the hotel industry. Due to the economic situation that the Cuban people have to endure on a daily basis you will not find a more humble & sincere people on the island. We (Canadians) are fortunate to have the ability to visit their beautiful country so treat them with kindness and respect. Accor who currently manages Pullman Cayo Coco will no longer be doing so in 2023. Hopefully things do not change too drastically as I currently recommend this resort for the following reasons: weather, white sand beach & Cuban people. This was our first friends’ post-Covid vacation which was enjoyed by all and we hope to be back in the near future.

Couple vacation

TripAdvisor rating 3.0/5

sscamaro1967 Couples - TripAdvisor review

The good news is room was beautiful as was the beach! The bad : breakfast was horrible no juices same thing ever morning running out of ingredients for omelettes every morning coffee in the buffet was so watered down was disgusting!! drinks were basic and like the coffee the juices were limited and so watered down was disgusting we are frequent travellers to Cuba and this was our worst experience having visited 5 other resort’s would not return unless the price was extremely low hope this helps

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Other web-users rate our hotel

  • 55 reviews 6.8/10 Location
  • 83 reviews 5.9/10 Room
  • 136 reviews 7.3/10 Service
  • 12 reviews 7.1/10 WiFi
  • 38 reviews 5.1/10 Cleanliness
  • 5 reviews 2.5/10 Breakfast

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