ibis Styles Vilnius 3 stars

Customer review rating (ALL Rating) 4.6/5 973 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • New, modern, stylish, unique hotel with happy mood makers inside

  • Web corner and free WIFI in the entire hotel

  • Complimentary parking facilities

  • Nearby activities: winter skiing, water skiing, walking tracks

Our accommodation(s)

Hotel location

ibis Styles Vilnius

Minsko 14
LT02121 Vilnius
Lithuania

GPS:54.650521, 25.317453

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

THE DINING ROOM

At ibis Styles Hotel Restaurant, we invite our guests to savour and enjoy contemporary and creative European cuisine. The menu is inspired by the nature. Each season brings new well-balanced meals but the great taste remains the same, all year round.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  973 reviews

TripAdvisor Rating  4.5/5  316 reviews

Usually, but normal

Customer review rating 4.0/5

Simonas Solo - Confirmed reviews ALL

Anyway, everything is fine. The breakfast is economical, there is mold in the room and unwashed areas, the repaired areas look very low-quality (for example, the toilet lid with screws and rubbers).

Well located

Customer review rating 5.0/5

Uldis Business - Confirmed reviews ALL

I really like your hotel, kind service, good staff, quiet rooms, large parking lot, good breakfast.

Dear Uldis, Thank you so much for taking the time to share your positive experience at ibis Styles Vilnius. We appreciate your kind words about our staff, quiet rooms and large parking lot, as well as the good breakfast. At ibis Styles Vilnius, we always strive to make sure our guests have a pleasant experience and feel at home. We are delighted that we could meet your expectations. We look forward to welcoming you again soon. Best wishes, Kseniya - Quality Manager

Still the old stale MENU!

Customer review rating 4.0/5

Mervyn R. Couples - Confirmed reviews ALL

We are regular clieints and, it is overdue that the Dinning room menu is changed. It is also difficult to control the vemperature in the room.

Dear Mervyn, Thank you for choosing ibis Styles Vilnius as your accommodation of choice. We appreciate you taking the time to share your feedback regarding the menu and temperature control in our rooms. At ibis Styles Vilnius, we strive to provide our guests with a unique and memorable experience that is tailored to their needs. Our restaurant team works hard to ensure all our guests are given a wide range of menu options from which to choose. Additionally, we apologize for any inconvenience you experienced with controlling the room temperature. Our team is committed to ensuring a comfortable stay for all guests, and we will investigate and address the issue promptly. Thank you once again for providing us with your feedback and we hope to welcome you back soon! Best wishes, Kseniya - Quality Manager

bad

Customer review rating 1.5/5

Gijus M. Families - Confirmed reviews ALL

there was a smell coming from the toilet exhaust pipes when we arrived and it didn't go away until the end of our stay. the towels were not in the best condition, the ceiling and walls were damaged by water from the upper room. the shower was not working properly, my child got scalded with hot water. the toilet lid was cracked. we saw that the bed had been changed and it was very cheap (100-200 EUR) and catastrophically uncomfortable with very small pilow. when we arived to hotel the temperature in the room it was 20.5, we set it to 23. after 2 days in the room was 20.5 anyway. we planned to stay 3 nights but changed hotels after 2. understandably, the ibis hotel is not the most expensive in Vilnius, but you are lying about your 3 stars and 8.7 booking.com rating. this is a lie.

Dear Gijus, Thank you for taking the time to share your detailed feedback, and I want to extend my sincere apologies for the issues you experienced during your stay. Your comments are genuinely concerning, and we deeply regret that we fell short of meeting your expectations. I am truly sorry for the incident with the shower, and I am sorry for the stress it must have caused. Safety is a top priority for us, and we took immediate steps to rectify the situation. It is sorry to hear about the smell from the toilet, not high quality of the towels, and the water damage to the ceiling and walls. All issues are already fixed Regarding the discomfort caused by temperature issues, we apologize for any inconvenience you faced. Next time please feel free to ask for help at the reception. Our Team is always ready to make your stay more comfortable. Once again, we apologize for the shortcomings during your stay, and we hope to have the opportunity to regain your trust in the future. Best wishes, Kseniya - Quality Manager

Customer review rating 2.0/5

Joana Couples - Confirmed reviews ALL

The carpet was discusting in the room, walls were dirty. Dont want to visit again

Dear Joana, Thank you for taking the time to review your stay with us at ibis Styles Vilnius. We strive to provide a pleasant and comfortable experience for all our guests, so we are deeply sorry to hear that your stay was not up to our usual standards. Our team is committed to providing excellent service for all of our guests and we take all feedback seriously. Thank you for bringing this issue to our attention. We hope that you will consider giving us another chance in the future so we can show you the ibis Styles Vilnius experience as we intended it to be. Best wishes, Kseniya - Quality Manager

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Other web-users rate our hotel

  • 475 reviews 9.2/10 Location
  • 605 reviews 7.3/10 Room
  • 449 reviews 9.5/10 Service
  • 27 reviews 9.3/10 WiFi
  • 560 reviews 8.8/10 Breakfast
  • 291 reviews 6.8/10 Comfort
  • 275 reviews 7.4/10 Cleanliness
  • 190 reviews 9.6/10 Value

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