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Hôtel Mercure Paris Ouest Saint Germain 3 stars

Customer review rating 4.0/5 1,750 reviews

ALLSAFE approved hotel

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Hôtel Mercure Paris Ouest Saint Germain
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+ 19 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

Hotel location

Hôtel Mercure Paris Ouest Saint Germain

11 Avenue Des Loges
78100 saint germain en laye
france

Tel: +33139215090

Fax: (+33)1/39215091

Check-in from 14h00

Check out up to 12h00

  • BUS 258 :  258 Saint-Germain-en-Laye RER

  • BUS RATP :  Noctilien N153 St-Germain-en-Laye

  • RER LIGNE A :  A (A1) ST-GERMAIN-EN-LAYE

  • By plane

    ORLY At 20km / 12 miles

  • By plane

    ROISSY CDG At 44km / 27 miles - Shuttle paying

  • By train

    ST GERMAIN EN LAYE At 0km / 0 miles

GPS :48.903667, 2.093582

Hotel services

LE BAR LOUNGE 11.78 Non contractual photo

Enjoy a relaxing moment with a drink in our 11.78 lounge bar. Try our delicacies or "homemade" iced teas. When the good weather arrives, enjoy our shaded terrace.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Express Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 56 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 56 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Russian
  • Laundry / Valet Services
    • Pressing Additional charge
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • ROISSY CDG Additional charge
    • CDG Additional charge
  • Swimming pool car park
    • Near the property
    • 266 parking spaces
    • Public

Our accommodation(s)

You'll love our rooms renovated in a modern and harmonious style. Enjoy added comfort with our bedding and tea and coffee making facilities. Our bathrooms come with a rain shower or tub. WIFI access is free. Pets are not allowed.

Standard room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 136

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hôtel Mercure Paris Ouest Saint Germain

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,750 reviews

TripAdvisor Rating 3.5/5

238 reviews

Very noisy hotel

Customer review rating 0.5/5

Anonymous Solo - 29/09/2021 Confirmed reviews ALL

The cleaners made a lot of noise from about 9am every morning. They would talk, bang the doors open and closed, drag the noisy vacuum cleaners along the corridors and from room to room. I could hear this in my corridor and also in the floor above. EXTREMELY noisy and I could not rest

Clean, convenient and friendly

Customer review rating 4.0/5

Emmanuel Solo - 25/09/2021 Confirmed reviews ALL

The hotel was nice, the staff was really great and the room simple but clean and well equipped. 2 things to improve: no street lights on the last part of the walk from the station, and breakfast which is way too expensive for what is served.

Excellent stay

Customer review rating 5.0/5

T. Couples - 23/09/2021 Confirmed reviews ALL

We enjoyed a great night to visit St Germain en Laye. A perfect hotel to discover the royal city. A delightful breakfast and particularly comfortable room.

Well located and good stay

Customer review rating 4.5/5

Patrick Solo - 13/08/2021 Confirmed reviews ALL

Hotel is located in a quiet place. Employees are willing to make client feel safe and have a good stay; they are ready and available to help

Dear PATRICK K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cécilia Duterrail Chef de réception

Cozy

Customer review rating 4.5/5

Anonymous Families - 21/07/2021 Confirmed reviews ALL

Hotel is a bit worn. But makes up for it with good sized rooms, good feel and very friendly staff.

Good hotel

Customer review rating 5.0/5

Anonymous Business - 20/07/2021 Confirmed reviews ALL

Staff is very professional

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cécilia Duterrail, Chef de réception

Poor stay

Customer review rating 2.5/5

Anonymous Business - 09/07/2021 Confirmed reviews ALL

Very low level of service

Good stay

Customer review rating 4.5/5

Noémie R. Business - 05/07/2021 Confirmed reviews ALL

Well located, very pleasant team, nice bedroom very spacious

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Françoise Bellegarde Directrice
Customer review rating 0.5/5

Ferraz Y. Families - 14/06/2021 Confirmed reviews ALL

Communication very poor

Refurbishment needed

Customer review rating 1.0/5

John Couples - 03/06/2021 Confirmed reviews ALL

Although most staff were friendly and tried to be helpful, the hotel itself needs refurbishing. The air-conditioning in the room did not work, even though it was the most expensive room in the hotel. The balcony only had one chair, for a double room. The paint was water damaged etc. Although the room rate included a buffet breakfast, the selection was limited, and on one day the hotel staff refused to provide more food, or a tray or provide any service at all.

Dear Sir, Thank you for taking the time to tell us about your experience at our Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Françoise Bellegarde Directrice

Well suited to a family visit

Customer review rating 4.0/5

Anonymous Families - 07/03/2021 Confirmed reviews ALL

We came by car to visit a family member in St Germain. The hotel was perfectly situated for us. The only issue is that the train line is being renovated and we could hear noises at night.

Customer review rating 4.5/5

John A. Business - 14/02/2021 Confirmed reviews ALL

Bearing in mind the situation concerning the virus it was difficult to do better.

super bad service - non interested employees

Customer review rating 1.5/5

Tom S. Families - 25/12/2020 Confirmed reviews ALL

people at reception were not interested, talking among them and not listening to us. i wanted a chair and extra pillow but it was all very difficult. THe caution from my Visa has been deducted from the account against the rules. In the room nothing, not a bottle of water, no coffee or tea, all pretty poor for a mercure level.

Good Stay

Customer review rating 4.0/5

M.j Business - 09/03/2020 Confirmed reviews ALL

Good stay but : - the ethernet plug on the wall under the TV doesn't work in the room 420 - the toilets under the RDC was particulary smelling bad

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Françoise Bellegarde Directrice

Not convenient when it rains

Customer review rating 3.0/5

Anonymous Families - 08/02/2020 Confirmed reviews ALL

Cold rooms, cold/wet walks outside to the breakfast room, and wet commutes to the city center and RER

Nice room and breakfast, friendly check out, unfriendly check in, parking to improve

Customer review rating 4.0/5

Henri Couples - 07/01/2020 Confirmed reviews ALL

The room was clean and comfortable. Bed was very good and not noisy. Check in was rather unfriendly (contrary to the check out) Parking space was in front of hotel was full. Had to park a bit further away. Area was very dark and muddy.

Reposante

Customer review rating 5.0/5

F. Couples - 06/01/2020 Confirmed reviews ALL

Reposante

Hotel Mercure in Saint Germain-en-Laye very disappointing

TripAdvisor rating 5.0/5

Jacqueline F Couples - 25/09/2019 TripAdvisor review

I found this hotel extremely disappointing. The room we had was far too expensive and not fit to be classed as Privilege room. The bathroom was ridiculously small and the staff did not seem to know anything.

Not a 3 stars hotel

TripAdvisor rating 3.0/5

christeleknights Couples - 18/08/2019 TripAdvisor review

1. Even if the room was big, there was no space to put up things in the bathroom and nearly no space in the cupboard for clothes. 2. The room said it was a King bed but in fact it was two single bed put together which meant a hole in the middle of the bed 3. The bed sheet was far too small for the size of t he bed 4. The room was clean in a rush every day 5. Some of our towels were stained 6. Use of plastic cup in the bathroom instead of glass is not great 7. The receptionist changed all the time and sometimes no one was there 8. Kitchen was closed which I found weird and no one ever at the bar

Excellent for visiting Paris

TripAdvisor rating 4.0/5

Neil W Couples - 26/07/2018 TripAdvisor review

Rooms as good as they propose. Convenient for the RER to central Paris, Versailles and Giverny. Parking was free and very close. Garden restaurant was lovely with very attentive service. We would happily recommend it - and already have done!

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Ouest Saint-Germain. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

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