ibis Styles Reading Centre Hotel 3 stars

A quiet and comfortable room is what anyone traveling for work would expect and that's exactly what you will get here. The staff are courteous and very helpful. The room was small but cosy. The only issue I had was with the toilet, which had an ineffective flush.

Room was shoddy, staff insist I send them a copy of my work contract even though it’s not required, creakiest floor in the world in my room, shower head was half blocked with limescale, chunk missing out the bath, the peephole cover on the door was broken so I had a beam of light shining in all night, I could go on, overall not a great experience.

The breakfast could have been better otherwise the experience was good in every other aspect

I have been staying at Ibis Styles Reading regularly since January 2021 as I work at the Royal Berkshire Hospital. After a hard days work, I come to the hotel for a bit of rest. Although, the rooms are great and the beds are comfortable, I am very disappointed at the horrible smell of cannabis in the whole hotel which makes it very suffocating. In addition, there is a lot of loud noise from door knocking and banging late into the night. My understanding is that the hotel is currently housing Reading council tenants. If this is more profitable, then they should take an executive decision to close the gates for members of the public. It is not acceptable to be exposed to cannabis when the guest is paying for accommodation.

This hotel delivered exactly what I expected of it. I am once again a happy customer today.

Shocking. Arrived at the hotel at 19:00 but not before a drug addict barged past on his bike and went through the hotel doors before us. Got in the hotel, it stunk. Got given my room key, the guest in the room next to me was either smoking weed or had just finished, not to mention his music that I could hear through the walls. Room was old and battered with stains all over the place and sounded like a jet was taking off outside the window where the generator was. Had to go for a run to clear my head. The hotel was in a state, clearly being used to house immigrants and maybe people going through rehab. Asked for a refund and left the hotel as quickly as possible.. This was easily my worst experience ever. Except the bloke on reception who was nice.

Excellent location, helpful staff, stay in all safety with measures in place to avoid the spreading of covid

When booking the staff were ever so friendly and helpful, room was clean and tidy. I had been on the road for 13hrs so I was glad to find somewhere to stay. The room had no hot water for a shower and i was unable to change rooms. Not a great end to a long day but at least I had a bed.

This hotel is in a complete mess, the current residents smoke cannabis inside the hotel, the room stank of cigarette smoke too, they run up and down the stairs all night and the hotel is noisy. The staff however are really friendly and provide a really good service, I found them to be helpful and kind.

Great location, just minute or two from the centre. Amazing value for parking. Basic yet clean and quiet. The bed was very comfortable and we had a great sleep.

Everything was fine, given the coronavirus restrictions for breakfast. The staff were extremely helpful. On site parking was pot luck (I was lucky each day!) and the spaces extremely small.

Very welcoming staff and helpful. Resturant lovely. The only thing missing from my stay was hairdryer in the room. Spotlessly clean throughout the hotel

Reception extremely friendly and helpful. Room was a nice size but unable to use air con due Covid and due to it being hot it was not the most comfortable at night. A fan was provided but it had no swing function and we were a family using two beds. Facilities mostly OK although TV remote did not work very well. Bed comfortable and pillows fluffy. We got a breakfast bag which was nice. Location was excellent.

All staff I met were friendly, helpful and professional (two young men on reception and the lady supervising breakfast). I had previously stayed at this hotel some time ago in a Solo room. I have mobility issues and that room had been quite difficult so this time went for the Queen Room which was perfect for my needs. Room was warm, clean and cosy, and also quirky (in a good way!) due to the Styles branding. Breakfast was superb with every possible item of a continental breakfast available, from pastries to cheeses, quality meat, multiple types of bread, fresh fruit, yogurt, yogurt drinks, individual mini packets of cereals/ muesli, tea and fruit infusion sachets, coffee etc. Absolutely excellent and the fact that it is included in the room price is incredible. Really could not fault any aspect of my stay

This is an appreciation email for Karl from Reading branch, I came into check in and was expecting normal casual service but this time it was not the same, Karl was just fantastic, he knew what I was looking for, he appreciated me for the business and he was extremely polite & attentive. I had a wonderful time at Reading IBIS hotel and I have recommended this hotel to all of my colleagues, friends and family. Thank you again Karl for such outstanding service.