ibis Styles Reading Centre Hotel 3 stars

I have stayed here on quite a few occasions over the years (and last time in 2020 gave a glowing review). This stay however did not live up to expectation - the actual room was clean but I literally had no sleep on both nights due to what appeared to be air conditioning units making an incredible noise outside. My window overlooked a pile of rubbish (not just a few carrier bags worth, but a large heap). This appeared to include multiple Pot Noodle cartons, milk cartons and general trash that had been thrown out of windows opposite! On arrival I was told there were no kettles in rooms 'because of Covid' ??!! I have stayed in hotels multiple times recently and no other brand encountered has this policy in force. The Covid 'Breakfast in a Bag' was a diabetic nightmare ( Frosties with carton of longlife milk, chocolate muffin, overtly sweet longlife yogourt - nothing like the description of what would be on offer left on a sheet of paper in the room). The only consolation was that all the staff were cheerful, helpful and pleasant.

Lovely staff, but room could really do with some tlc. Lots of paint chips and marks everywhere. Some lights didn’t work either.

Cigarette burns, whole in the bathroom wall, stained carpet and unpleasant smell. Tried changing my room, but was told that hotel was fully booked

Cheap but very poor. The bath shower screen was installed such that it wouldn't open and you have to climb round it. That coupled with the fact that the bath/shower temperature control was stuck on scaling hot meant that it was very difficult to use. I had to resort to filling the bin with cold water from the sink and using that to cool down the bath. Having a shower would have been impossible. Plus, you appear to be still using covid as an excuse to serve an awful cheap breakfast. £2 worth of cold food in a carrier bag is not a proper hotel breakfast. Every other hotel and restaurant is able to serve a sit down meal safely. This has nothing to do with guest or staff safety.

For being in such a well situated area in the centre of Reading the room and hotel were very quiet and it was a very good nights sleep

great location & welcoming staff. way too much disposable plastic in the breakfast & the coffee tasted like marmite

One of the worst if not the worst of my life. I did the right thing when I left 10 mins after arriving. The room was nothing like the photos on Booking.com and it was a filthy dark room which was cramped and ugly. Recommend seeking accommodation elsewhere.

Our room had a dirty, grubby carpet and to get to it we had to walk past an open, dirty, untidy staff storeroom. There were no tea making facilities in the room dispite this being promised on the website and when challenged the receptionist just shrugged her shoulders and said you have to make tea in a dirty, untidy and unhygenic common-room situated on the first floor then take it to your room. When we said we were unhappy and asked to transfer to the Ibis Reading we were told "They have nothing to do with us so you can't". Instead we were transferred to the Mecure George Reading which had good facilities and excellent staff who were always willing to help. The Mercure George is a good reflection on your group whereas the Ibis Styles Reading is a shambolic, dirty, hotel which, at best, misleads customers. It is a extremley poor reflection on the Accor group and we are suprised it has any place in your chain.

Room - carpet stained, mould on curtains. Tea making facilities - communal downstairs. Room was packed with stored furniture, small cups, only one teabag type, littered with rubbish, no milk for tea, not safe to carry back to 2nd floor. Breakfast in horrible plastic bags. Requested when checking in just fruit and yoghurt which was noted. When collecting I was given a routine bag and told they don't do fruit. No milk available at 8.30 next day for breakfast or tea as they were awaiting delivery! Shop next door rather than let guests go without! Covid reasons seem more related to cost saving. The receptionist in morning had heavy cold and cough and should not have been at work. On my 2nd night there was fighting in the corridor for about 20 mins which frightened me and disturbed my sleep. Light on left hand side of double bed not working

Warm, friendly welcome, courtesy expressed by staff. High standards of hygiene & cleanliness. Comfortable room.

Having stayed here before I thought I knew what to expect however this hotel has gone downhill since my last visit. The biggest concern was that when returning from an evening out I found that someone had been in my room eating and watching TV and had left food crumbs and rubbish on my bed and in the room. I complained immediately and I was moved to another hotel nearby but no explanation of how this happened was offered. Clearly my colleagues and I will not stay here again and I wouldn’t recommend this hotel to anyone.

Shower not good most water came out of tap, breakfast in a carrier bag, Toilet dirty and dripping constantly Toilet door jambs on floor so open all the time No waste bin so was given plastic bags to put rubbish in Overlooking extract to and Indian restaurant Curtains hanging off rail

My first room hadn’t been cleaned properly there were wrappers on the floor and bathwater in the bath my second room was better until I got a phone call saying I’d left AirPods behind I had not this was the previous guest

The room was not Clean. The room was hot as the hotel only a very few rooms had A/C. The staff member was very friendly and understanding. And gave us a full refund

Reception extremely friendly and helpful. Room was a nice size but unable to use air con due Covid and due to it being hot it was not the most comfortable at night. A fan was provided but it had no swing function and we were a family using two beds. Facilities mostly OK although TV remote did not work very well. Bed comfortable and pillows fluffy. We got a breakfast bag which was nice. Location was excellent.