Check-in was poor. There were 3 groups waiting to check in and the person at the desk was too busy on a call to notice. He then stood up and said, oh I was just talking sorting out reservations. Some people were told their bookings were cancelled as the hotel had overbooked the day! I was lucky not to be one of those people...maybe! The room was dirty and smelt unclean. The carpet was soiled and dirty, food and drink ingrained and sticky. The bathroom had been cleaned but was poorly finished so felt dirty. The noise of people at 2/3am was crazy, people shouting and running around the narrow squeaky corridors. Privacy at the check in desk was poor. Reading out loud room numbers, amounts people had to pay and details of customers left out infornt of you to see other customer personal information. This included the username and password for the WiFi. Why have this if you are going to tell everyone the details. Email and phone number asked for with no explanation what it was going to be used for. Data privacy a real bit issue here!

I have made a complaint about my stay which I still haven’t heard anything about. It was a complete shambles.

I wasn’t impressed with my stay The smell of curry is overwhelming! I felt like I needed to wash every item I took into the hotel when I got home as everything seemed liked it smell of curry.

Not good. Room carpet is extremely worn and dirty, multiple broken fixtures, no tea/coffee facilities, rock hard bed, tiny and tinny-sounding TV. Stairs only was a unpleasant surprise (I have a knee injury), as was the rabbit warren of corridors to get to the room. Not good value for money when compared to other similarly priced options in Reading.

Check in was not straightforward and seemed to take forever. The room smelt of stale smoke, the table light was broken and placed on its side and overall the room felt dirty.

Close to local shops, parking round back and rooms are comfy

The room we stayed in was not clean. The room where the tea and coffee machine was was full of junk (other hotels in the group still have kettles in the rooms with COVID-19 so not sure why we couldn't here). We were late back, so the doors were locked, fair enough but if you're leaving a mobile staff should really take it with them so guests don't have to wait outside calling a number that isn't being answered for ten minutes!

The worst place I have ever stayed in ever

There is no stairs to a 2nd floor room given to me and that also narrow stairs/ corridors where one has to take all luggage. Heating does not work in the room. Breakfast was takeaway cold milk & little amount of corn-flakes. Reception was helpful. Not a standard hotel for corporate travelers.

Absolutely terrible and will never stay in this hotel again and neither will anyone else from my company if I have anything to do with it.

Great location, just what I needed. The room was clean and adequate, but could not be ventilated properly, with a heating system that could not be turned off. Indian restaurant was great with good service, but breakfast was woeful. A continental breakfast that had to be collected from reception, that did not meet the contents list in the room. The only coffee machine and facilities in the hotel did not work for the four days I stayed.

The worst hotel experiences I have ever had, the hotel absolutely stunk of food, and my bathroom smelt of onions. The staff were less than unhelpful when I asked to move rooms and tried to tell me a queen bed in the same as a double. The room was disgustingly dirty with stains all over the carpet and the breakfast was awful, we had to pick breakfast up from reception and the food that was promised was obviously not there.

The room needed a lot of work doing to it to improve it (holes, stains, bathroom door not fully opening, TV not working just to name a few improvements). The room was very noisy, the bed was very uncomfortable (mainly due to a really hard pillow), and the room felt very stuffy and dusty - it was causing me to cough and sneeze a lot (which stopped as soon as I left the room!). The breakfast in a bag wasn’t great and there were no tea or coffee making in bedrooms.

I have stayed here on quite a few occasions over the years (and last time in 2020 gave a glowing review). This stay however did not live up to expectation - the actual room was clean but I literally had no sleep on both nights due to what appeared to be air conditioning units making an incredible noise outside. My window overlooked a pile of rubbish (not just a few carrier bags worth, but a large heap). This appeared to include multiple Pot Noodle cartons, milk cartons and general trash that had been thrown out of windows opposite! On arrival I was told there were no kettles in rooms 'because of Covid' ??!! I have stayed in hotels multiple times recently and no other brand encountered has this policy in force. The Covid 'Breakfast in a Bag' was a diabetic nightmare ( Frosties with carton of longlife milk, chocolate muffin, overtly sweet longlife yogourt - nothing like the description of what would be on offer left on a sheet of paper in the room). The only consolation was that all the staff were cheerful, helpful and pleasant.

Reception extremely friendly and helpful. Room was a nice size but unable to use air con due Covid and due to it being hot it was not the most comfortable at night. A fan was provided but it had no swing function and we were a family using two beds. Facilities mostly OK although TV remote did not work very well. Bed comfortable and pillows fluffy. We got a breakfast bag which was nice. Location was excellent.