Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.5/5 2,695 reviews

Mercure Bilbao Jardines De Albia
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+ 11 Services

Hotel extras

  • Spa for a relaxing stay. Closed August 6, 7 and 8

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 bilbao
spain

Fax: (+34)94/4354142

Check-in from 12h00

Check out up to 12h00

  • By plane

    BILBAO At 14km / 8 miles

  • By train

    BILBAO ABANDO At 0.55km / 0.34 miles

GPS:43.263993, -2.92785

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BAR Non contractual photo

The hotel's cafeteria bar, located on the second floor, offers guests a peaceful, relaxing space to enjoy a break. A small range of snacks is available.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Bilbao Jardines De Albia

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,695 reviews

TripAdvisor Rating 4.0/5

949 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location - near the Ria/Gugenheim and fantastic bars for pintxos

Customer review rating 4.0/5

Aom Couples - 19/11/2021 Confirmed reviews ALL

Nice rooms, great location - only drawback was the unsteady internet connection in rooms

Dear Guest, Thank you for taking the time to share your review. We are delighted that your stay with us was comfortable and that your room met your expectations. Please let us know of any issues that you may have while you are on-site; our team members are always on hand to readily assist. We would be delighted to welcome you back for another stay. Best regards, Sito Pons, General Manager

that's right: well located and good stay

Customer review rating 5.0/5

Jacques V. Business - 11/11/2021 Confirmed reviews ALL

It was a pleasant stay, Only one black point : parking was full but it was my fault as I didn't ask to book a place

Dear Jacques, Thank you for your feedback. We are delighted that you enjoyed your stay with us and appreciated our strategic location which is an ideal starting point for discovering all Bilbao has to offer. We are sorry for any inconvenience caused, please do contact us ahead of your next stay. We hope that we may have the pleasure of welcoming you again. Kindest regards, Sito Pons, General Manager

Satisfied with everything

Customer review rating 5.0/5

L. Solo - 07/11/2021 Confirmed reviews ALL

The hotel is located in a place where the guest can get everywhere just walking within couple of minutes and also has an easy access to parking lot and cozy room.

Dear L., Thank you for sharing this review of your time at our hotel. We are pleased to hear you enjoyed your stay and found your room comfortable. A message of satisfaction from a recent guest is always a reward and incentive for our staff to continue with their efforts to uphold our high standards. We hope to see you again the next time you are in Bilbao . All the best, Sito Pons, General Manager

Great location, friendly staff

Customer review rating 4.0/5

Andy Friends - 02/11/2021 Confirmed reviews ALL

Stayed for a long weekend, rooms a clean but standard. Enjoyed a welcome bottle of cava.

Dear Guest, Thank you for sharing your experience. It is wonderful to hear that you enjoyed so much of your stay with us. We really appreciate your kind comments, as they encourage us to continue maintaining our high standards and make every visit a memorable one. We look forward to welcoming you and your family on your next trip. Best wishes, Sito Pons, General Manager

nice hotel

Customer review rating 5.0/5

Jens P. P. N. Business - 31/10/2021 Confirmed reviews ALL

have had several stays at the hotel. nice rooms and lovely staff. recommendable

Dear Guest, Thank you for such a kind review and recommendation. It is always a pleasure for us to welcome a returning guest and we are glad to hear that we continue to provide the high standards and service you have come to expect. We all look forward to the pleasure of welcoming you back soon. Our kindest regards, Sito Pons, General Manager

Noisy room

Customer review rating 2.0/5

Sb Couples - 30/10/2021 Confirmed reviews ALL

Room 501 just overlooks a couple of bars and these maintain activity until 5 am in the morning. impossible to sleep.

Dear Guest, Thank you for taking the time to review your visit. We are sorry to hear that you were disturbed and wish you had let us know during your stay. We are always available to find an immediate solution to any issues as your comfort is our top priority. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Sito Pons, General Manager

Always happy with this hotel

Customer review rating 5.0/5

Luis Business - 28/10/2021 Confirmed reviews ALL

for me the location and services are OK, good restaurants in the area, well communicated, good services, excelent breakfast, quite kind staff, clean clean clean

Dear Luis, Thank you for such a positive review. It is always a pleasure for us to welcome a returning guest and we are delighted that we continue to meet your expectations. We appreciate your kind mention of our high standards and service and are happy to help start your day the right way with our delicious breakfast. We look forward to welcoming you on your next visit. Best wishes, Sito Pons, General Manager

Short trip, nice stay

Customer review rating 5.0/5

Josep Business - 26/10/2021 Confirmed reviews ALL

I only needed a hotel for 1 night because for travel schedule I had to stay in Bilbao, meet a customer and go back the very next day.

Dear Josep, Thank you for this kind review. We are pleased that we were able to meet your expectations. We look forward to having you return. Best wishes, Sito Pons, General Manager

Well located and helpful staff

Customer review rating 4.5/5

Brian C. Couples - 23/10/2021 Confirmed reviews ALL

It was all fine and Pilar in reception was very helpful to us. We would have appreciated a second easy chair in our very nice room at the corner of the hotel. The hotel would benefit from offering more restaurant type food in the evening we think.

Dear Brian, Thank you for taking the time to share your review. We appreciate your highlight of our convenient location and appreciate your mention of our team's excellent service. Please do let us know while you are on-site if there is anything you need; we will always do our best to accommodate your request. We have taken good note of your suggestion. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

well located

Customer review rating 3.5/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

General impression was ok. Just some small items that need more love and care

Dear Guest, Thank you for telling us about your recent experience. The feedback from our guests is very important to us. Please do not hesitate to share any suggestions you may have; we are always grateful for any idea that may help us improve our services. We are pleased to know our location was so suitable for you. We really hope to welcome you back again soon. Best wishes, Sito Pons, General Manager

Great hotel in the center

Customer review rating 5.0/5

Judit Business - 10/10/2021 Confirmed reviews ALL

Comfortable and modern rooms, excellent breakfast, nice personnel.

Dear Judit, Thank you for your kind review. We work hard to meet your expectations, and it is a pleasure knowing you enjoyed so many aspects of our hotel. We look forward to the pleasure of welcoming you back. Many thanks again, Sito Pons, General Manager

Excellant location, high standards of cleanliness and professional staff.

Customer review rating 4.5/5

Anonymous Couples - 09/10/2021 Confirmed reviews ALL

Good advance communication with hotel. Parking space reserved for us. Quick and easy check in on arrival. Informative staff. Was in room 601 which was lovely room but over outside hotel bar area and very noisy until 4am!!

Dear Guest, Thanks for taking the time to review your stay at our hotel. Our team sincerely appreciates your kind words, the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to continue with our efforts. We are however sorry to hear that you encountered some noise disturbance during your stay, we encourage our guests to let us know of issues such as these during their stay so our team can do everything they can to rectify such issues. We hope that you will return in the future. Best regards, Sito Pons, General Manager

Well located in Bilbao

Customer review rating 5.0/5

Morten S. Business - 03/10/2021 Confirmed reviews ALL

Good service, good food and exelent service from the people working at this hotel. For me the only hotel to stay in when im in Bilbao.

Dear Morten, Thank you for this kind review. We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for acknowledging our team's courteous and professional service and our high standards. We hope we have the pleasure of seeing you on future occasions. Best regards, Sito Pons, General Manager
Customer review rating 4.5/5

Gerald R. Families - 01/10/2021 Confirmed reviews ALL

enjoyed our stay staff and service everything we expected

Dear r., Thank you for this positive review of your stay with us. We appreciate that you chose to stay with us and are glad to know your experience was memorable. We look forward to seeing you again. Kind regards, Sito Pons, General Manager

One week business trip

Customer review rating 4.5/5

Bernard Business - 30/09/2021 Confirmed reviews ALL

Wonderful location, easy to reach, both recommended for leasure as well as business trip

Dear Bernard, Thank you for this kind review. We are delighted to know that you had a great time during your stay with us. We really hope we will have the opportunity of welcoming you back in the future. Kind regards, Sito Pons, General Manager

Perfect hotel for a long weekend in Bilbaa

TripAdvisor rating 5.0/5

ksb90 18/08/2021 TripAdvisor review

the Staff was very friendly and helpful. Perfectly situated for a visit to the guggenheim museum and tapa restaurent and bars. Easy to find and with a nice garage for parking. We will surely come back next year.

Dear Guest, Thank you for your kind review. We are pleased to know that you would visit us again and that you enjoyed your stay. We appreciate your highlight of our prime location and your recognition of our team's excellent service. We look forward to welcoming you back in the future. Kind regards, Sito Pons, General Manager

Beautiful hotel in the heart of Bilbao

TripAdvisor rating 5.0/5

Emil_London 07/08/2021 TripAdvisor review

What a great hotel. It is perfectly located in the city centre, just between the Guggenheim Museum and Casco Viejo. You'll be in a short walking distance from all sights and 2min away from the boat station from where you can go for a river tour to Portugalete. Choose if you can room 701 for lovely views. And, for whatever you need there is a solution: I have rarely seen such a committed general manager as Sito Pons - be it in sharing the work with his colleagues or going above and beyond to make you feel super comfortable. Chapeau!

Dear Emil, Thank you for this great review. We appreciate your highlight of our prime location, and that it helped you make the most of your stay. Your mention of our team members who do their best to ensure any issues are dealt with promptly and an acceptable solution was found is very encouraging and will inspire us all to continue with our efforts to ensure all our guests leave us satisfied with their experience. We hope to welcome you back. Best wishes, Sito Pons, General Manager

Excellent business trip

TripAdvisor rating 4.0/5

starmuk Business - 29/03/2021 TripAdvisor review

I was upgraded from Privlege to Suite. The Suite is very roomy and confortable. Iker from desk was very helpful and gave a very good service. I appreciated everything. I tried the Spa which was good, but it was a pity that some of the installation were not working (Scottish shower, thermal bath...): this is why i didn't put 5 star.

Dear Guest, Thanks for taking the time to share your experience with us. We are glad your upgrade and our professional team helped contribute positively to your stay with us. It is also a pleasure to know that you enjoyed your time in the spa, our apologies that certain areas were not operative and we regret any inconveneince. We look forward to seeing you again in the future. Kind regards, Sito Pons, General Manager

Beautiful

TripAdvisor rating 5.0/5

v0lkerv0it 26/10/2020 TripAdvisor review

Did a short trip to Bilbao and was just looking for a place to stay from Accor as I am Platinum there. Only upon arrival I found out about the superb location of the hotel. got a great room upgrade and had a fantastic nights sleep

Dear Guest, Thank you for taking the time to review your recent stay. We are thrilled to know that you had such a great stay with us. We apprecaite your kind remarks about our strategic location. A message of satisfaction from a recent guest is always a reward for our team members. We all hope to welcome you back in the future. Best wishes, Sito Pons, General Manager

4 day stay

TripAdvisor rating 5.0/5

Bukroe51 09/08/2020 TripAdvisor review

Fabulous location , clean comfortable and friendly staff, kettle and fridge in room, close to both old and new town, plenty of restaurants , bars, shops, museums and beautiful buildings and churhes , can’t fault it

Dear Guest, Thank you very much for this great review. We aim to provide a truly memorable experience, and it seems we were able to do just that. It is a pleasure to know that you found our location ideal for experiencing all that Bilbao has to offer. We look forward to welcoming you back in the future. Best regards, Sito Pons, General Manager

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