Mercure Bilbao Jardines De Albia 4 stars

Customer review rating (ALL Rating) 4.7/5 1,637 reviews

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Description

Hotel extras

  • In the downtown area

  • Close to the Old Town

  • Near the Guggenheim Museum

  • Ideal for visiting the city

  • Ideal to discover the Basque gastronomy and close to the shopping area

Our accommodation(s)

Hotel location

Mercure Bilbao Jardines De Albia

Calle San Vicente 6
48001 BILBAO
Spain

GPS:43.263993, -2.92785

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EL RINCON DE ALBIA

The Rincon de Albia, with its street-level terrace, is on hotels third floor, next to reception, and provides a calm and relaxing space in which to unwind. It also offers a full lunch and dinner menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,637 reviews

TripAdvisor Rating  4.2/5  1,125 reviews

Certificate of excellence 2025

Great location, lovely hotel

TripAdvisor rating 5.0/5

Graham H TripAdvisor review

Just returned from a weekend break as a group of 3 couples. We competed at the Hyrox event in the exhibition centre. The hotel was a great location, 2/3 minutes walk to the main shopping street, and less than 10 minutes to the old town. As with many places in Spain, and array of bars, restaurants and everything in-between was in easy reach. Just a note on Bilbao, we had never been prior, however, the city was exceptionally clean, friendly and well worth a visit. The hotel itself was extremely clean, modern and comfortable. We had a slight issue with the heating during our stay and although took a little while to resolve, the general manager was able to correct the issue. We would definitely return.

A great stay

TripAdvisor rating 5.0/5

markcU9576YS TripAdvisor review

We had an excellent stay here, there was a problem with the booking due to the Accor App, but an email to the hotel resolved it quickly and Anna who assisted us was amazing. The hotel is located close to shopping, restaurant and cafes. It is also close to the Guggenheim and lots of other local attractions. Our room was spacious and well appointed. The railway station and public transport options are also close. The WiFi was really good and the hotel bar and food and beverages in offer are reasonably priced and very good quality. One piece of advice, it is tucked away down a side street so finding it can be difficult. I will definitely stay here again.

Dear Markcu, Thank you for sharing such a valuable review. We are thrilled to hear you enjoyed your stay at Mercure Bilbao Jardines de Albia. It's wonderful that Anna could assist swiftly with your booking concern and that you found our central location perfect for exploring nearby attractions and dining spots. We're also glad our room setup and reliable WiFi added comfort to your visit. That said, we appreciate your note about the initial navigation challenge. While our central positioning offers convenience, we recognize how building placements can make first-time access tricky. Nonetheless, it's great you valued our transport links and the quality of our bar offerings. We take pride in providing both convenience and value, making your urban explorations seamless. We hope to welcome you back soon! Best regards, Sito Pons, General Manager

Customer review rating 5.0/5

Mairelys R. Couples - Confirmed reviews ALL

We have been going to Bilbao every January for my birthday over the past 4 years and one of the reasons is then great service and comfort we have at Mercure Jardines. From the reception staff and especially bar staff (Pedro, Susana), they are all very professional and friendly. The room are also impecable. This was my 50th birthday and we had an upgrade for which we are so grateful. The only thing we missed this year and it was a great addition to the overall service was the spa.

Dear Mairelys, Thank you for your positive feedback. We are thrilled to hear your sixth visit met your expectations and contributed to your special birthday celebration. Our team, especially Pedro and Susana at the bar, takes pride in delivering friendly and attentive service. We’re glad the room accommodations and upgrade added comfort to your stay. That said, we regret the spa wasn’t available during your visit. Due to ongoing renovations, this facility is currently closed, but we look forward to welcoming guests back once improvements are complete. Finally, we hope you enjoyed exploring Bilbao’s attractions from our central location. Your loyalty as a Classic member means a lot, and we can’t wait to host your next celebration. We look forward to welcoming you back. Best wishes, Sito Pons, General Manager

Customer review rating 5.0/5

Thomas B. Business - Confirmed reviews ALL

Comfortable bed, but the table was too small to work.

Dear Thomas, Thank you for such a positive review. We are thrilled that your experience at Mercure Bilbao Jardines de Albia left such a positive impression. It’s great to know our central location made exploring the city effortless and that you found your room comfortable and clean. We’re also glad our breakfast met your expectations, providing a good start to your business days. That said, we regret the workspace didn’t fully meet your needs. Our team is always available to assist with room preferences that better suit working requirements, and we’re exploring ways to enhance connectivity speeds for future stays. Nonetheless, we’re happy to hear our loyalty program continues to earn your endorsement. Your trust as a Classic member means a lot, and we look forward to welcoming you back soon. We would love to have you return for another pleasant stay. Best wishes, Sito Pons, General Manager

Customer review rating 5.0/5

Tim D. Business - Confirmed reviews ALL

Secure parking and location, location with top notch Mercure experience make this the best place to stay in central Bilbao

Dear Tim, Thank you for taking the time to share your review. We are thrilled to hear you enjoyed your stay at Mercure Bilbao Jardines de Albia. It’s wonderful that our secure parking and central location contributed to making your business trip convenient. We’re also delighted the river view added a pleasant touch to your room. Our team, especially those at the breakfast counter, takes great pride in providing attentive service, and your recognition means a lot to us. We do hope that you will return on another occasion. Best regards, Sito Pons, General Manager

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Other web-users rate our hotel

  • 1,527 reviews 9.3/10 Location
  • 1,486 reviews 7.7/10 Room
  • 1,479 reviews 9.3/10 Service
  • 18 reviews 0/10 WiFi
  • 945 reviews 9.4/10 Breakfast
  • 931 reviews 7/10 Comfort
  • 409 reviews 8.3/10 Cleanliness
  • 121 reviews 8.6/10 Bar

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