Mercure Ballarat - Hotel & Convention Centre 4 stars

Sadly, our recent stay was disappointment after disappointment - especially as ALL members - with seemingly everything going wrong. A failure to respond to our earlier query meant that our booking request was not actioned, our room allocation was unsatisfactory, it took 5 keys until we finally got one to let us into the building and our room, we were unable to dine night of arrival, and the breakfast buffet arrangement (esp pricing) was a real surprise to top off a sad experience. Thank goodness the facilities were still satisfactory, but we are now convinced that ALL membership does little to enhance the experience.

I thoroughly recommend the Mercure Ballarat Hotel and Convention centre. It is a huge property beautifully set out with a lake and extremely quiet. It is conveniently located about 1 km from town. The rooms are spacious and the service is excellent. Great variety for breakfast.

Very nice visit to Ballarat to see a wonderful country town with amazing facilities and attractions. The we saw the begonia festival and the amazing art gallery and walked around the Main Street to vile with the shops

Only one and a half hours drive From Melbourne, the Mercure Ballarat Hotel is a lovely place for a break. The spotless, very large rooms are extremely comfortable and the restaurant is great. I thoroughly recommend this place and won't hesitate to go back again. It is close to the town centre and many local attractions.

My go to place when I have to travel to Victoria for business. Multiple room options, super clean and well appointed. Quality onsite restaurant means you don’t have to leave for anything. Great location within large, darden setting. I now stay with my young family when travelling to Melbourne as it’s my home away from home.

We had a fabulous stay here. The room was very comfortable, I do however prefer not to have a shower over the bath. But apart from that is was great. We had a delicious dinner in the dinning room which was made extra special because of our waitress. What a delightful young woman and so attentive.

This place is out front of Sovereign Hill. Kids loved the pool. Rooms had great air con as it was 37o. For breakfast the chef went out of his way to cater for our kids. Nothing was to hard for the staff here. I am an Accor member and one of the best for service i must say.

Have stayed here quite a bit for work and it’s always of a consistent standard. Love that it is pretty much ground floor rooms that open to the outside (no stuffy corridors). Meals are great and all seems to be COVID safe. Great value for money.

My 8 year old and I had a comfortable 2 nights stay at Mecure Ballarat. Check in was easy and our room clean with all the amenities we needed. We did have an issue with the kettle shorting out the power on one wall. A new kettle was brought to us within the hour. An easy walk to Sovereign Hill which saved having to find parking. Check out was also easy. Thank you for a nice stay.

Upon arrival we were greeted by staff whom appeared to be tired. Check-in was easy enough with the foyer neat and presented well. Upon going to the room found that it hadn't been cleaned to previous standards that we had experienced before with vacuuming not to standard along with hair left in the bathroom. The bed itself was comfortable but found the noise from outside loud on this occasion. Previous stays had been reasonably quite. I do think that the bathrooms need to be updated with the step in bath/shower awkward for people with injuries and the water pressure limited. We had breakfast and the staff were great and the breakfast was nice, though do miss the buffet, but understand with covid playing it's part. Location is reasonable though due to the noisy room and outdated bathroom may look elsewhere for more suitable room.

After travelling 3 hrs. this is 'home away from home' to us and we always head for the MERCURE when on way thru to Melb. The COVID has created havoc with lots of accomm properties & difficulty at times for Staff BUT if you have the doors open, guests still expect service with excellence. I could'nt believe it when i fronted up to b'fast Sunday morning and all i wanted was Continental b'fast includes bowl of cereal, fruit, yoghurt, seeded or wholemeal toast, marmalade and cuppa tea. How difficult is that? I ended up reading from the Menu a b'fast that didn't interest me and not a slice of toast to be found OR available in the kitchen, only other such breads which is totally unsuitable. On our return to Hotel couple days later I understood things had improved re toast being available but we didn't attend only because we had other arrangements. Dinner at night i chose the chicken dish but being very rich in flavour it needed some green vegie but not a sign of greens other than salad. On the menu I could see potato cooked in different ways but NO GREEN VEGIE! I believe there is room for improvement here and to have Chef lift his game but to be fair, the dish was good. I am sure they took my 'friendly feedback' on board and look forward to another stay at this gem of a place in Ballarat. There is always 'room for improvement' as they say and unless you address this problem to Reception, how can they fix the situation. The Staff need to wear their name badges too so we can put a GOOD report in for them plus it does look more professional. Lots miss out because of no badge. Rooms still are filled with the heavy antiquated old furniture, tiny TV screens and tiny fridge without freezer box. I need 2 face washers for 2 people. Sounds right to me but half the time housekeeping provide 1 face washer for 2 people. Not good. I also felt that the gardens surrounding rooms need more attention. Up near 86 the sheets of water in the parking area is still not fixed. Having to negotiate the lake in front or mud pile when unpacking from car isn't good either. Beautiful relaxing site to stay and to be fair I love staying there but just these few items that really need attention too. Front office staff excellent. Cliff is very welcoming and Tara too. The other Receptionist I didn't take his name because no badge but he was also very friendly. Yes, it is so relaxing out there at the Mercure and we wouldn't stay anywhere else. Try it you'll love it!

This place was fairly much an average experience for us. The room and property itself were average. Some of the staff and service was ok, others not so ok. Being an Accor PLus member we are accustomed to something of a higher standard all round.

Spacious sufficient rooms friendly staff. Nice to walk around carport is a plus. Delicious restaurant in Azzuri. I came for work and time with a friend the do not service (do not disturb signs) was not respected. Am a big fan of accorplus and as a member with the selections of hotels in their group I would have to say this isn't for me but probably more suitable for family budget stays.

Been here a few times. The hotel is OK but left underwhlemed by the room. NOT the usual standard for ACCOR Hotels. The walls had a few cracks and the room looked tired and in need of major refurb. Bed was a positive and OK for a night's stay. Hope the rooms will be renovated in the future.

Although we live in Melbourne, driving from Mildura to Melbourne via Ballarat we decided to 'break the journey' and stay in Ballarat. The Mercure Ballarat is a good place to stay with comfortable rooms, a good restaurant and convenient to Ballarat's famous Sovereign Hill. An excellent to stay.....