Mercure Ballarat - Hotel & Convention Centre

Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating (ALL Rating) 4.6/5 140 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE Certification

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Parking available and free Wi-Fi.

  • Generous 3.5 hectares of lush garden with a scenic lake.

  • Peaceful walking/running track, perfect for an early morning jog or afternoon stroll.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 BALLARAT
Australia

  • AIRPORT SHUTTLE BUS:  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS:-37.578868, 143.86867

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Azzuri

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Our guest reviews

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  140 reviews

TripAdvisor Rating  4.0/5  629 reviews

Very disappointed

Customer review rating 2.5/5

Sue Couples - Confirmed reviews ALL

We had booked a Lodge room particularly for the spaciousness it showed online and the description of stunning garden or bush views. We arrived to be given a superior room with no space and view of the car park. We had to immediately pull down the blinds when we arrived as there were cars constantly in and out. When going into the restaurant for dinner I called at reception to ask for some soy milk for the room. The person on reception was bewildered by my request stating she had no idea how she could get me soy milk. I then enquired about being put in a different room to what we had booked and one that seemed to be a down graded room. I was told we had been upgraded. I found this very peculiar considering the Lodge room looked heaps nicer. I expressed I was disappointed as I had loved the look of the lodge room, hence why I had booked it. The receptionist stated, “ All I can do is ensure next time you visit you are not upgraded so you get that room”. I found this very rude and thought to myself I would not be coming back at all. We then went into dinner where we had to ask if we could order drinks, then had to ask for water. The water was brought to us from a partly used jug that had been taken from another patrons table when they left. Our entree and main came to the table together and when we looked stunned at this the waitress asked did you not want them served at the same time. We explained one was entree and the other the main so normally the entree comes first. The waitress then suggested she could have our main kept hot while we had the entree. I was really looking forward to staying at this hotel but the whole experience was very disappointing.

nice place

Customer review rating 5.0/5

Richard Friends - Confirmed reviews ALL

as always every thing was good ,a very nice place to be ,good food the staff are excellant what more could you want .

Dear Richard, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Simon Monk General Manager

Nice place to stay over

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

We have always enjoyed our stay at this location. The staff are always friendly, especially Rachel who is a new starter with her smile and "can do" attitude. The service staff was also friendly and helpful. An enjoyable stay overall.

Dear Alan, Thank you for your time providing us with your feedback, we are glad to hear you have enjoyed your stay with us. Your comments have been shared with Rachelle and the rest of our team. We look forward to welcoming you back again. Sincerely, Simon Monk General Manager

Spacious

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

The location was good. The apartment spacious. But the deadlocked second bedroom is a danger for young kids. It was locked when we arrived - took 40mins for someone to come open it for us. And then my young child accidentally let the dead-lock out, so when it closed it was locked shut. Thankfully my child was outside of the room. But still with no key provided we had to wait again for someone to come fix it. I believe it is dangerous to have this style of door that can be accidentally locked by a small child, and a small child could get locked in it.

Dear Stella, We very much appreciate you taking the time to share your feedback regarding your recent stay with us. Your comment regarding the second bedroom in the apartment is a valid one and we are at present having the locks changed to prevent them being able to be locked from the inside. Thank you again for sharing your experience, and we hope to welcome you back again in the future. Sincerely, Simon Monk General Manager

Nice hotel

TripAdvisor rating 4.0/5

647aliciaw TripAdvisor review

Nice hotel, the room are spread over a large area so they are almost like separate units. Very peaceful, beautiful grounds. Delicious breakfast. Only downside was they were very strict on check out times, and it was impossible to get a late checkout, even for a platinum member.

Great experience saty

Customer review rating 4.5/5

Frank L. Couples - Confirmed reviews ALL

Well presenting hotel and really enjoy. Good communication with staffs while staying there. Very clean and spacious room and also nice for upgrading our room too.

Dear Frank, Thank you for the great review of our Mercure Ballarat. We are so glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Monk General Manager

Great stay, Lovely room

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Antipasto platter on arrival. Upgraded room. Yummy meals in the restaurant.

Dear Jennifer, Thank you for the great review of our Mercure Ballarat. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Monk General Manager

Always a good place to come home to

Customer review rating 5.0/5

Kerry Couples - Confirmed reviews ALL

My choice for staying in Ballarat due to location, staff always friendly and they are just great to deal with

Dear Kerry, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you at Mercure Ballarat again very soon. Sincerely, Simon Monk General Manager

Nice rooms with poor service

Customer review rating 3.0/5

Richard C. Couples - Confirmed reviews ALL

Room not made up. No soap replace. No milk I expect more from a Accor motel chain. We did get fresh towels and coffee replaced.

Dear Richard, Thank you for taking the time to tell us about your recent stay with us at Mercure Ballarat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments have been shared with our Housekeeping Manager for follow up and action as we are unsure as to why your room had not been serviced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Beautiful location

Customer review rating 5.0/5

Chloe Couples - Confirmed reviews ALL

Everytime we come to Ballarat, we stay here. The rooms are lovely and clean. The buildings are incredible to look at. It's so welcoming and homely and the staff are fantastic.

Dear Chloe, Thank you for sharing your experience regarding your stay with us at Mercure Ballarat. We hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Nice room, good location, helpful friendly service

Customer review rating 4.0/5

Tony Friends - Confirmed reviews ALL

Stayed in Ballarat for the first time. Was a good place to stay for a self drive option. We enjoyed the large room next to the pool. Had dinner at the restaurant on the balcony and was good quality and pleasant. Overall a good experience.

very good location and service

Customer review rating 4.5/5

David S. Couples - Confirmed reviews ALL

We were very pleased with the service provided and the handy location to central Ballarat

Dear David, We very much appreciate your comments regarding your stay at the Mercure Ballarat Hotel and Convention Centre. Your feedback has been shared with our team. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Good stay

Customer review rating 4.0/5

Heather Couples - Confirmed reviews ALL

The room was comfortable, modern and very clean. We enjoyed the restaurant and the lounge area as well as the whole garden area.

Dear Heather, Thank you for taking the time to share your feedback. We are glad you enjoyed your stay with us and hope to welcome you back to Mercure Ballarat again soon. Sincerely, Simon Monk General Manager

Good stay

Customer review rating 4.0/5

Benny D. Couples - Confirmed reviews ALL

Good stay on our Anniversary week.

Dear Benito, We very much appreciate your comments regarding your stay with us at Mercure Ballarat. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Simon Monk General Manager

Average

Customer review rating 3.0/5

George T. Couples - Confirmed reviews ALL

OK for one night.

Dear George, Thank you for taking the time to tell us about your recent stay with us at Mercure Ballarat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues raised surrounding breakfast and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon Monk General Manager

Quiet secure,well located .

Customer review rating 5.0/5

Trevor P. Couples - Confirmed reviews ALL

Pleasant friendly staff quiet and secure accommodation,clean ,and beautiful neat surroundings.

Dear Trevor, Thanks for taking the time to share your feedback. We are so glad you enjoyed your stay with us and hope to look after you again soon. Regards, Simon Monk General Manager

Excellent stay as ACCOR guest

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A nice rest, peaceful and comfortable. The young man on front desk was very welcoming and helpful. Toby? Loved it!

Dear Ken, It is always a pleasure to receive positive feedback. I will be sure to share your comments with our team, especially Brody. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon Monk General Manager

Great and lovely place to stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We love staying at Mercure Ballarat. Beautiful gardens .Staff are fantastic, polite and very friendly and helpful.

Dear Jeanette, Thank you for taking the time to complete our survey. We are glad that you enjoyed your stay with us and hope to welcome you back again soon.. Sincerely, Simon Monk General Manager

Good stay at Mercure

TripAdvisor rating 4.0/5

YaoHenry Business - TripAdvisor review

Spacious room although slightly outdated decor. One night have trouble with the door key, but resolved quickly by the friendly and helpful front desk staff. Some drain smell in the bathroom, otherwise well-cleaned room. No concern at all.

Dear YaoHenry, Thank you for taking the time to review your stay with us at Mercure Ballarat. Your comments have been shared with our team and we hope to welcome you back again. Regards, Simon

Great stay

TripAdvisor rating 5.0/5

Nirad K TripAdvisor review

We had a comfortable and relaxing one night stay at the Mercure in Ballarat. We have stayed here before and find the service and hospitality to be top class. The only area of improvement we could suggest would be about the wifi in the room which was non existent . This is however not a major problem, just a temporary inconvenience. Staff were great as always

Dear Nirad K, Thanks so much for the great review. Our room wi-fi is being improved at the moment along with the installation of new televisions with streaming and movie purchasing capabilities. The wi-fi service should be much better on your next stay which we are very much looking forward to. All the best, Simon

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