Mercure Ballarat - Hotel & Convention Centre 4 stars

Customer review rating 4.4/5 1,840 reviews

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Mercure Ballarat - Hotel & Convention Centre
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+ 18 Services

Hotel extras

  • Azzuri Cafe & Restaurant serves meals all day. A friendly place to relax and dine.

  • Located opposite Sovereign Hill.

  • Free Wi-Fi.

  • Set on over three hectares of gardens with ornamental lake.

  • Peaceful location opposite Sovereign Hill and close to CBD.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • TULLAMARINEPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Babysitting on requestPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ballarat - Hotel & Convention Centre

613 Main Road
3350 ballarat
australia

Tel: +61353271200

Fax: (+61)3/53333042

Check-in from 14h00

Check out up to 11h00

  • AIRPORT SHUTTLE BUS :  INDEPENDENT BALLARAT STATION

  • By plane

    TULLAMARINE At 107km / 66 miles - Shuttle paying

  • By train

    BALLARAT At 3km / 1 miles

GPS :-37.578868, 143.86867

Our accommodation(s)

Lodge Room consists of one King Bed, free WIFI, work desk, mini bar and fridge, shower over bath, iron and ironing board, flat-screen TV and safe. Non smoking rooms with direct ground floor access to garden. Courtyard Room is newly refurbished in leather and oak furnishing with one King Bed and one Single Bed offering space for multiple occupancy. Includes free WiFi, flat screen TV, safe, ensuite with shower and access to landscaped gardens.

Lodge Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 3 / 32 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Courtyard Room 1 King and 1 Single Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 3 / 32 sq ft
  • Views: Courtyard View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

Azzuri

Type of cuisine: Mediterranean

Azzuri offers all day dining with a menu showcasing the flavours of the Mediterranean.

Lunch

07:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 690

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 600 people

Find out more

Our guest reviews for
Mercure Ballarat - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,840 reviews

tripadvisor

TripAdvisor Rating 4.0/5

608 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

OUR STAY AT THE MECURE BALLAARAT

TripAdvisor rating 4.0/5

davidyole2 Business - 21/04/2021 TripAdvisor review

We always find the staff very obliging and courteous, but this trip due to my wife having had surgery four days before and my having to be at a meeting the staff looked after her very well. Many thanks to Cliff for all his help.

Opposite sovereign hill

TripAdvisor rating 4.0/5

shirleyk735 19/04/2021 TripAdvisor review

The hotel is located opposite Sovereign Hill. We had a two bedroom apartment, it had all necessary equipment for our stay. There is a great coffee shop on the main road, great for breakfast and coffee. I was disappointed with the cleaning, cobwebs in the toilet, the floor had a film and left food prints, the light at the top of the stairs was not working. We enjoyed our stay. I did think it was overpriced, the equivalent of staying in Melbourne at the Sofitel!

Weekend getaway

TripAdvisor rating 2.0/5

admin714 15/04/2021 TripAdvisor review

Very disappointed with the cleanliness. For a hotel that's advertising Covid clean they need to pick up the act. pretty sad in fact for a 4.2 star. Stayed in the lodge room. Room needs to be spring cleaned. White lace had stains all over them as well as the curtains, massive cobweb on the internal window (Bathroom to Bedroom) with a massive black house resident, much to my horror. Toilet suite leaks, grout in wet area is disgusting, shower head,,, really they were handed out back when we went into water restriction 13 years ago. They need to be updated!! There was no directory in the room, a little cardboard triangle thing on the shelve with nothing really, there was nothing to inform you about sovereign hill across the road or any local attractions, let alone where you can get a meal/takeaway from. Cobwebs in the corner at the door, Top of the external door not sealing and would rattle during the night, dust build up on the top of the wardrobe disgusting. VERY DISSAPOINTED!!! 2nd time staying here won’t be staying again. Shame on you Mercure for being a 4.2 rating. Cliff at reception was magnificent, not much I can say about Simon manager he still hasn’t gotten in touch with me. Best Western is cleaner, and for a weekend away I will go to Crown for an extra $20.00

Nice Stay

TripAdvisor rating 3.0/5

evelynmE5836VP 08/04/2021 TripAdvisor review

The Hotel staff were lovely and helpful. the room we stayed in was average and there was a mildew smell, which made it a little bit unbearable. Overall it was a nice overnight stay and the gardens leading up to the room were lovely.

Nice hotel and will go back again

TripAdvisor rating 5.0/5

Hsia_cq94 08/04/2021 TripAdvisor review

The hotel is aged but i can feel it is under well management. I arrived at late night on easter weekend, the frontdesk gentle is very welcoming and helpful. And i also received an easter bunny during check-in. The room is ok, old but clean. The yard is decorated with flavours. Good experience and will go back again.

Disappointment on every level

TripAdvisor rating 2.0/5

Brian N 25/03/2021 TripAdvisor review

Sadly, our recent stay was disappointment after disappointment - especially as ALL members - with seemingly everything going wrong. A failure to respond to our earlier query meant that our booking request was not actioned, our room allocation was unsatisfactory, it took 5 keys until we finally got one to let us into the building and our room, we were unable to dine night of arrival, and the breakfast buffet arrangement (esp pricing) was a real surprise to top off a sad experience. Thank goodness the facilities were still satisfactory, but we are now convinced that ALL membership does little to enhance the experience.

Excellent hotel

TripAdvisor rating 5.0/5

Arnold1004 21/03/2021 TripAdvisor review

I thoroughly recommend the Mercure Ballarat Hotel and Convention centre. It is a huge property beautifully set out with a lake and extremely quiet. It is conveniently located about 1 km from town. The rooms are spacious and the service is excellent. Great variety for breakfast.

Visit to ballarat

TripAdvisor rating 5.0/5

michaelG6347VC 20/03/2021 TripAdvisor review

Very nice visit to Ballarat to see a wonderful country town with amazing facilities and attractions. The we saw the begonia festival and the amazing art gallery and walked around the Main Street to vile with the shops

Great place for a holiday close to Melbourne

TripAdvisor rating 5.0/5

Sandra F 18/03/2021 TripAdvisor review

Only one and a half hours drive From Melbourne, the Mercure Ballarat Hotel is a lovely place for a break. The spotless, very large rooms are extremely comfortable and the restaurant is great. I thoroughly recommend this place and won't hesitate to go back again. It is close to the town centre and many local attractions.

Home Away From Home

TripAdvisor rating 5.0/5

paultM2972GQ Business - 28/02/2021 TripAdvisor review

My go to place when I have to travel to Victoria for business. Multiple room options, super clean and well appointed. Quality onsite restaurant means you don’t have to leave for anything. Great location within large, darden setting. I now stay with my young family when travelling to Melbourne as it’s my home away from home.

Delightful waitress

TripAdvisor rating 5.0/5

23Audrey 11/02/2021 TripAdvisor review

We had a fabulous stay here. The room was very comfortable, I do however prefer not to have a shower over the bath. But apart from that is was great. We had a delicious dinner in the dinning room which was made extra special because of our waitress. What a delightful young woman and so attentive.

Great Family Stay

TripAdvisor rating 5.0/5

530trishar 27/01/2021 TripAdvisor review

This place is out front of Sovereign Hill. Kids loved the pool. Rooms had great air con as it was 37o. For breakfast the chef went out of his way to cater for our kids. Nothing was to hard for the staff here. I am an Accor member and one of the best for service i must say.

Relaxed surrounds and plenty of fresh air.

TripAdvisor rating 4.0/5

M3580IInickr Business - 25/01/2021 TripAdvisor review

Have stayed here quite a bit for work and it’s always of a consistent standard. Love that it is pretty much ground floor rooms that open to the outside (no stuffy corridors). Meals are great and all seems to be COVID safe. Great value for money.

Comfortable stay near Sovereign Hill

TripAdvisor rating 4.0/5

Vi N 20/01/2021 TripAdvisor review

My 8 year old and I had a comfortable 2 nights stay at Mecure Ballarat. Check in was easy and our room clean with all the amenities we needed. We did have an issue with the kettle shorting out the power on one wall. A new kettle was brought to us within the hour. An easy walk to Sovereign Hill which saved having to find parking. Check out was also easy. Thank you for a nice stay.

Previouslystayed so knew the hotel

TripAdvisor rating 3.0/5

Reaps 15/01/2021 TripAdvisor review

Upon arrival we were greeted by staff whom appeared to be tired. Check-in was easy enough with the foyer neat and presented well. Upon going to the room found that it hadn't been cleaned to previous standards that we had experienced before with vacuuming not to standard along with hair left in the bathroom. The bed itself was comfortable but found the noise from outside loud on this occasion. Previous stays had been reasonably quite. I do think that the bathrooms need to be updated with the step in bath/shower awkward for people with injuries and the water pressure limited. We had breakfast and the staff were great and the breakfast was nice, though do miss the buffet, but understand with covid playing it's part. Location is reasonable though due to the noisy room and outdated bathroom may look elsewhere for more suitable room.

Mercure Ballarat

TripAdvisor rating 4.0/5

HELEN W Business - 06/01/2021 TripAdvisor review

After travelling 3 hrs. this is 'home away from home' to us and we always head for the MERCURE when on way thru to Melb. The COVID has created havoc with lots of accomm properties & difficulty at times for Staff BUT if you have the doors open, guests still expect service with excellence. I could'nt believe it when i fronted up to b'fast Sunday morning and all i wanted was Continental b'fast includes bowl of cereal, fruit, yoghurt, seeded or wholemeal toast, marmalade and cuppa tea. How difficult is that? I ended up reading from the Menu a b'fast that didn't interest me and not a slice of toast to be found OR available in the kitchen, only other such breads which is totally unsuitable. On our return to Hotel couple days later I understood things had improved re toast being available but we didn't attend only because we had other arrangements. Dinner at night i chose the chicken dish but being very rich in flavour it needed some green vegie but not a sign of greens other than salad. On the menu I could see potato cooked in different ways but NO GREEN VEGIE! I believe there is room for improvement here and to have Chef lift his game but to be fair, the dish was good. I am sure they took my 'friendly feedback' on board and look forward to another stay at this gem of a place in Ballarat. There is always 'room for improvement' as they say and unless you address this problem to Reception, how can they fix the situation. The Staff need to wear their name badges too so we can put a GOOD report in for them plus it does look more professional. Lots miss out because of no badge. Rooms still are filled with the heavy antiquated old furniture, tiny TV screens and tiny fridge without freezer box. I need 2 face washers for 2 people. Sounds right to me but half the time housekeeping provide 1 face washer for 2 people. Not good. I also felt that the gardens surrounding rooms need more attention. Up near 86 the sheets of water in the parking area is still not fixed. Having to negotiate the lake in front or mud pile when unpacking from car isn't good either. Beautiful relaxing site to stay and to be fair I love staying there but just these few items that really need attention too. Front office staff excellent. Cliff is very welcoming and Tara too. The other Receptionist I didn't take his name because no badge but he was also very friendly. Yes, it is so relaxing out there at the Mercure and we wouldn't stay anywhere else. Try it you'll love it!

Stock standard stay..........

TripAdvisor rating 3.0/5

Sticks56 03/01/2021 TripAdvisor review

This place was fairly much an average experience for us. The room and property itself were average. Some of the staff and service was ok, others not so ok. Being an Accor PLus member we are accustomed to something of a higher standard all round.

Great grounds

TripAdvisor rating 3.0/5

Vena O Business - 31/12/2020 TripAdvisor review

Spacious sufficient rooms friendly staff. Nice to walk around carport is a plus. Delicious restaurant in Azzuri. I came for work and time with a friend the do not service (do not disturb signs) was not respected. Am a big fan of accorplus and as a member with the selections of hotels in their group I would have to say this isn't for me but probably more suitable for family budget stays.

OK Stay

TripAdvisor rating 4.0/5

PranaM1 Business - 16/12/2020 TripAdvisor review

Been here a few times. The hotel is OK but left underwhlemed by the room. NOT the usual standard for ACCOR Hotels. The walls had a few cracks and the room looked tired and in need of major refurb. Bed was a positive and OK for a night's stay. Hope the rooms will be renovated in the future.

A good place to stay

Customer review rating 5.0/5

Adpo Couples - 09/12/2020 Confirmed reviews ALL

Although we live in Melbourne, driving from Mildura to Melbourne via Ballarat we decided to 'break the journey' and stay in Ballarat. The Mercure Ballarat is a good place to stay with comfortable rooms, a good restaurant and convenient to Ballarat's famous Sovereign Hill. An excellent to stay.....

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