Mercure Launceston 4 stars

Customer review rating 4.2/5 1,748 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Launceston
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+ 8 Services
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Room 1

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Children's age

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Hotel extras

Rooms include flat-screen TV with both cable and satellite channels, plus wireless internet. Free parking available.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • LAUNCESTON AIRPORTPaying
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying

Hotel location

Mercure Launceston

3 Brisbane Street
7250
launceston
australia

Tel: +61363312055

Fax: (+61)3/63343910

Check-in from 14h00

Check out up to 10h00

  • AIRPORTER LAUNCESTON :  SHUTTLE BUS HOWICK ST

  • By plane

    LAUNCESTON AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    LAUNCESTON RAILWAY At 1.5km / 0.93 miles

GPS :-41.432576, 147.145793

Our accommodation(s)

Superior Room 1 Queen Bed View

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Views: Hills view, Park view, Panorama view, City View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Deluxe Room 1 King Bed + 1 Single Bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Premium Room 1 King Bed View

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our guest reviews for
Mercure Launceston

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

1,748 reviews

tripadvisor

TripAdvisor Rating 3.5/5

542 reviews

convenient location

Customer review rating 4.2/5

Paul B. Couples - 14/09/2020 Confirmed reviews ALL

The room was a good size, very clean and comfortable.

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Comfortable stay

Customer review rating 4.2/5

Fiona Couples - 10/09/2020 Confirmed reviews ALL

Late check in procedure well explained. Room comfortable and quiet and hotel well located. Room was very clean and hotel represents great value for money. Very happy with stay.

Dear Fiona S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Well positioned

Customer review rating 4.2/5

Liz Business - 07/09/2020 Confirmed reviews ALL

We booked 9 rooms as we had people attending a conference in Launceston. The booking process went smoothly, as well as the check-in when we were given breakfast vouchers for the next morning. The room (superior king) was nicely updated (although small) with a comfortable bed. I checked in before many of our guests and had no towels in the room (which was fixed) and then i found that the bin had not been emptied and there was a used face mask in there as well as food containers. In the time of COVID and explicit cleaning regulations, this was not acceptable. I did let the reception know.

Dear Elizabeth S., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I was happy to read that overall you were happy with the room and the service provided. I sincerely apologize in relation to the bin in the room, this is unacceptable and I will be following this up with the Housekeeping Manager. I will also pass on your feedback to Keith in the restaurant, I know that he will appreicate your feedback in relation to the service provided. Thank you again for sharing your experience and your feedback, it allows us the opportunity to continually improve on our product and service, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great central location, the room was well presented and recently renovated.

Customer review rating 4.2/5

Dan M. Business - 07/09/2020 Confirmed reviews ALL

The room was nice, but I was located in room 1 which had a lot of traffic noise as well as lot of noise from pedestrians walking past. The bed linen also had a blood stain right in the middle of the bed, I meant to take a photo of it, but it slipped my mind. I also do not know how housekeeping would have missed this when making the bed? This is beyond me as it stood out clearly when I pulled back the sheets. I did not report this to the reception prior to sleeping in the bed as I only noticed it the next day as when I jumped into bed it was dark so I didn't see it, it had also beed through the wash so wasn't from me.

Dear Daniel M., We very much appreciate your comments regarding your stay at the Mercure Launceston. My sincerest apologies in relation to the linen on the bed, this is totally unaccaptable and I will be discussing this further with the houskeeping team to ensure that this does not happen again. Rest assured that we have not had this happen before, our normal standard of cleanliness is always high, so I am shocked that this occured. We appreicate you addressing this issue with us and we will ensure that this does not occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Good stay

Customer review rating 4.2/5

Karlien Business - 06/09/2020 Confirmed reviews ALL

Thanks, all the staff was very friendly and helpful! And I loved the headboard at the bed!

Dear Karlien O., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Keith. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Well located, very neat & organised

Customer review rating 4.2/5

Carolyne Solo - 05/09/2020 Confirmed reviews ALL

It was worth it.

Dear Carolyn A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Good location

Customer review rating 4.2/5

Maree P. Couples - 05/09/2020 Confirmed reviews ALL

Room had a pleasant outlook and presented as clean. Location within easy walking distance to most facilities.

Dear Maree P., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, I was delighted that you liked the outlook and that the room was clean and comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Consistently good

Customer review rating 4.2/5

Jo Business - 04/09/2020 Confirmed reviews ALL

I enjoyed my stay once again

Dear Joanne D., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologize in relation to the Air conditioner in your room, we will have Maintenance look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Very happy, rooms very clean meals great.

Customer review rating 4.2/5

Gregory H. Business - 02/09/2020 Confirmed reviews ALL

Nice and quiet, staff were excellent and friendly.

Dear Greg H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great location.

Customer review rating 4.2/5

Anonymous Couples - 01/09/2020 Confirmed reviews ALL

Excellent accommodation, great staff.

Dear Anne J., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Good Stay

Customer review rating 4.2/5

Rich Couples - 29/08/2020 Confirmed reviews ALL

Great staff, excellent location, comfortable room. Our stay was terrific.

Dear Richard R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Good location, very nice room

Customer review rating 4.2/5

Robert Couples - 29/08/2020 Confirmed reviews ALL

Location is great accross from city park, the room was modern and clean very comfortable bed. The only downfall was not enough milk only one very small container

Dear Robert M., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Pleasant surroundings.

Customer review rating 4.2/5

Petita A. Couples - 29/08/2020 Confirmed reviews ALL

A very convenient, clean and comfortable unit to stay in. Easy all day access.

Dear Petita A., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Great location clean tidy, great views

Customer review rating 4.2/5

Toni Couples - 23/08/2020 Confirmed reviews ALL

Friendly welcome on arrival room was clean and tidy. Well presented with the nice touches in the bath room and tea,coffee facilities. Only only extra thing that would make a big difference for us wood be real milk.

Dear Toni W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Comfortable stay

Customer review rating 4.2/5

Ellen C. Solo - 21/08/2020 Confirmed reviews ALL

My overnight stay at Mecure in Launceston was warm and comfortable. I was greeted in a warm, but professional manner at reception. My room was very clean and comfortable and I felt very secure and safe.

Dear Ellen C., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

friendly staff

Customer review rating 4.2/5

Michael Business - 20/08/2020 Confirmed reviews ALL

work stay, only overnight. staff were friendly and room was ok as well, apart from the temperature when i arrived. was 29deg in the room (a/c running) and took almost all night to get it down to a reasonable sleeping temp. thought the meal was pretty average as well.

Dear Michael, Thank you for staying at Mercure Launceston and taking the time to share your feedback with us. I was happy to read that the staff were friendly and accommodating and the room met your needs. All on-line responses are greatly appreciated as we use them to make our next guest experience even better. We hope to welcome you back to our hotel very soon! Sincerely, Natasha Beck Acting General Manager.

Very clean and welcoming

Customer review rating 4.2/5

R. Business - 20/08/2020 Confirmed reviews ALL

Stay often as it is conveniently located, car parking facilities, walking distance to city centre, newly renovated and lovely staff.

Dear Cornish R., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback, especially from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager
Customer review rating 4.2/5

Fred W. Couples - 20/08/2020 Confirmed reviews ALL

Pleasant experience, caring, professional staff. Excellent meal in the bistro.

Dear Fred W., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Very happy

Customer review rating 4.2/5

Lee Y. Business - 20/08/2020 Confirmed reviews ALL

1st stay at this location, returning again Saturday night, really nice modern rooms, excellent food and service

Dear Lee Y., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

Well located.

Customer review rating 4.2/5

Lewis A. A. Couples - 20/08/2020 Confirmed reviews ALL

It was very good and the staff were friendly.

Dear Lewis H., We very much appreciate your comments regarding your stay at the Mercure Launceston. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natasha Beck Acting General Manager

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