Hotel Mercure Raclawice Doslonce Conference & SPA

Hotel Mercure Raclawice Doslonce Conference & SPA 4 stars

Customer review rating (ALL Rating) 4.4/5 456 reviews

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Hotel extras

  • SPA area with a swimming pool

  • Treatments from around the world performed by therapists from Bali

  • An oasis of peace and serenity among fields and meadows

  • Possibility of active recreation (bicycles, tennis court, golf, beach ball)

  • Free car park

Hotel location

Hotel Mercure Raclawice Doslonce Conference & SPA

Doslonce 56, Powiat Miechow
32222 RACLAWICE
Poland

GPS:50.342016, 20.218449

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

PLANETA SMAKOW

Planeta Smaków Restaurant is the place for culinary creation in the Hotel Mercure Rac?awice Dos?o?ce Conference & Spa. Unique Polish and international cuisine or gourmet game dishes are the specialty of Planeta Smaków.

Our accommodation(s)

The rooms feature TV, A/C, free WIFI, bathrooms and free mineral water. Superior Rooms boast terrace access as well. Apartments consist of at least 2 rooms: a bedroom and a living room - they are perfect for family holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  456 reviews

TripAdvisor Rating  4.0/5  252 reviews

Great wellness & spa, food unsatisfactory.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The main improvement area is the restaurant offering, not only for me as a vegan, but for everybody, too. The meals were flavorless, overcooked, the breakfast buffet was missing fresh vegetables and variety. You can do much better :)

Pleasent stay

Customer review rating 4.0/5

Bogdan Families - Confirmed reviews ALL

Nice hotel with big rooms. Big space for relaxation.

Definitely not 4-stars quality hotel, great advertisement but not reality

Customer review rating 1.5/5

Pawel Families - Confirmed reviews ALL

The hotel is pleasant, however the quality is definitely not what you can expect from 4-stars quality hotel, it's rather typical 2-stars hotel offer - e.g. bed linen is not changed during your stay, some equipment doesn't work / needs refreshment. Food is ok (only ok). Swimming pool is small. No gym in the hotel. Garden / surroundings is big but it is not well maintained. The hotel is located in the middle of nowhere which can be treated either as a big advantage (quiet place, close to the nature) or disadvantage (no attractions other than what hotel offers). Generally the expectations (based on advertisement) vs reality is disappointing.

Good location

Customer review rating 3.5/5

Mike Couples - Confirmed reviews ALL

Well. The location is great. The facilities are great. Swimming pool, saunas, breakfast etc - all perfect. However, the room was not 4*. It was 3-. There was no bathrobe. There was not enough towels. The room was not clean enough. The bed we have chosen - which was meant to be a "big bed for two people" was just a poor two single beds - joined together. That is below any level.

Calm and quiet, but lacking in many areas

Customer review rating 3.0/5

Julia Families - Confirmed reviews ALL

This hotel has many deficiencies and does not deserve 4*. Food was very basic - buffet meals were simple, small variety of dishes. We had ordered some a la carte meals and we were not satisfied - one day I had to search high and low for a server, after 30 minutes the chef was kind enough to take our order. When we were served our food we ordered drinks - these were not delivered at all. My dish was not prepared properly and I was not able to eat it - the hotel did not charge me for it and we were given a glass of wine and some ice cream for the kids free of charge. I went for a manicure at the spa - I assume it is due to nail polish quality, but the color stared peeling off before we even left the hotel less than 24 hrs later. Overall you can see a desperate lack of funds at this place - no soap in public bathrooms, furnishings used and dated, not enough staff, basic food, kids playroom that is barely equipped, broken water toys at the swimming pool, etc. It is alright for a less demanding customer, the location is lovely and it has a lot of potential, but unfortunately it certainly does not deserve 4*.

Dear Julia J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raclawice Doslonce Conference & SPA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pozdrawiam, Dagmara Leja General Manager HOTEL MERCURE RACŁAWICE DOSŁOŃCE CONFERENCE & SPA Dosłońce 56 32-222 Racławice - POLSKA TEL: +48 12 378 47 27 Mobile: +4… da… E-mail: HA… accor.com accorhotels.com

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Other web-users rate our hotel

  • 161 reviews 9.4/10 Location
  • 136 reviews 7.7/10 Room
  • 227 reviews 9.1/10 Service
  • 200 reviews 7.8/10 Food
  • 68 reviews 9.4/10 Comfort
  • 49 reviews 7.1/10 Cleanliness
  • 38 reviews 7.2/10 Breakfast
  • 36 reviews 8.1/10 Pool

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