Hotel Mercure Raclawice Doslonce Conference & SPA 4 stars

Customer review rating 4.4/5 1,783 reviews

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Hotel Mercure Raclawice Doslonce Conference & SPA
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+ 17 Services

Hotel extras

  • SPA area with a swimming pool

  • Treatments from around the world performed by therapists from Bali

  • An oasis of peace and serenity among fields and meadows

  • Possibility of active recreation (bicycles, tennis court, golf, beach ball)

  • Free car park

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • KRAKOW BALICE Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Well-being
  • Services for children
  • Golf Paying
  • Tennis Paying
  • Bicycles rental Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Raclawice Doslonce Conference & SPA

Doslonce 56
Powiat Miechow
32222 raclawice
poland

Tel: +48123784727

Fax: (+48)122690405

Check-in from 15h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 59km / 36.66 miles - Shuttle paying

  • By plane

    KRAKOW BALICE AIRPORT At 58.7km / 36.47 miles

  • By train

    MIECHOW At 15.7km / 9.76 miles

GPS :50.342016, 20.218449

Our accommodation(s)

The rooms feature TV, A/C, free WIFI, bathrooms and free mineral water. Superior Rooms boast terrace access as well. Apartments consist of at least 2 rooms: a bedroom and a living room - they are perfect for family holidays.

Our restaurants and bars

PLANETA SMAKOW

Type of cuisine: International

Planeta Smaków Restaurant is the place for culinary creation in the Hotel Mercure Rac?awice Dos?o?ce Conference & Spa. Unique Polish and international cuisine or gourmet game dishes are the specialty of Planeta Smaków.

BAR KSIEZYCOWY

The Ksi??ycowy Bar offers a wide range of alcohol and more than 40 types of cocktails as well as fine freshly brewed coffee and a wide range of teas including exclusive and relaxing Wellness teas. Ksi??ycowy Bar has also a great snack menu.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 365

  • Maximum capacity: 460 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Hotel Mercure Raclawice Doslonce Conference & SPA

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,783 reviews

TripAdvisor Rating 4.0/5

248 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Calm and quiet, but lacking in many areas

Customer review rating 3.0/5

Julia Families - 03/08/2021 Confirmed reviews ALL

This hotel has many deficiencies and does not deserve 4*. Food was very basic - buffet meals were simple, small variety of dishes. We had ordered some a la carte meals and we were not satisfied - one day I had to search high and low for a server, after 30 minutes the chef was kind enough to take our order. When we were served our food we ordered drinks - these were not delivered at all. My dish was not prepared properly and I was not able to eat it - the hotel did not charge me for it and we were given a glass of wine and some ice cream for the kids free of charge. I went for a manicure at the spa - I assume it is due to nail polish quality, but the color stared peeling off before we even left the hotel less than 24 hrs later. Overall you can see a desperate lack of funds at this place - no soap in public bathrooms, furnishings used and dated, not enough staff, basic food, kids playroom that is barely equipped, broken water toys at the swimming pool, etc. It is alright for a less demanding customer, the location is lovely and it has a lot of potential, but unfortunately it certainly does not deserve 4*.

Dear Julia J., Thank you for taking the time to tell us about your experience at the Hotel Mercure Raclawice Doslonce Conference & SPA. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pozdrawiam, Dagmara Leja General Manager HOTEL MERCURE RACŁAWICE DOSŁOŃCE CONFERENCE & SPA Dosłońce 56 32-222 Racławice - POLSKA TEL: +48 12 378 47 27 Mobile: +4… da… E-mail: HA… accor.com accorhotels.com

Nice place to relax

Customer review rating 4.0/5

Agata Couples - 05/03/2021 Confirmed reviews ALL

Wellness zone and meals are the biggest plus. Saunas are great and swimming pool big enough to actually swim. We liked the dinner as well. Thanks for the option to travel with the dog. I would only improve room cleaning (spider net in the shower) and the amount of towels (would be nice to get additional towels for wellness zone). Otherwise great experience, we will get back.

Investments required

TripAdvisor rating 2.0/5

Mozy1234 Business - 08/12/2019 TripAdvisor review

Dirty room and poor service. Restaurant chief prepares the same meals different each day. Instead offer Polish traditional meals they try to do French or Italian with horrible results. If you can, stay in other place.

Szanowni Państwo, Dziękujemy za przesłanie Państwa opinii. Wszystkie uwagi które otrzymujemy od naszych gości są dla nas bezcenne. Żałujemy, że nasze wieczory tematyczne z elementami różnych kuchni nie spotkały się Państwa aprobatą, cały czas staramy się udoskonalać i urozmaicać potrawy dla naszych gości , dlatego mamy nadzieję, że przy następnym Państwa pobycie w naszym hotelu uda nam się zaproponować takie potrawy które będą Państwo dobrze wspominać przez długi czas. Z wyrazami szacunku, Zespół Mercure Racławice Dosłońce Conference & Spa

A great idea for a countryside trip but not up to Accor standards

Customer review rating 1.0/5

Bart Business - 21/08/2019 Confirmed reviews ALL

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

Quite disappointing

TripAdvisor rating 2.0/5

901bartoszs Business - 21/08/2019 TripAdvisor review

I'm a regular at Accor Hotels (have Accor gold) and this was by far the worst experience to date. It started lovely with seeing a new Mercure hotel on the country side. From the friendly staff I expected nothing but a good rest in a lovely regional atmosphere. We had some nice welcome drinks at the bar, went for a walk to see the surrounding area and returned to the room to relax. First, I opened the white wine from the mini bar in a plastic bottle. It smelled like airplane fuel so I didn't drink it. I kid you not, I know the smell well. I opened the red wine and it was the same. I went down to the reception desk and they saw nothing wrong with it. I asked that wine to be taken off my bill and provide some good room service wine as a sign of good will. The receptionist said that she can't do it without manager so I asked to talk to the manager. I also asked for the music to be turned down. I was not allowed to talk to the manager. After waiting I was told that since I opened the wine they will allow to take it off my bill (well thank you, I didn't even have a sip). And that they can't do anything about the music, since it is on the schedule. When I returned to my roomy partner just said: well, what Kind of response do you expect from a hotel manager who allows 3 parties in a hotel? It is nearly 11 pm right now and I would love to have some sleep. But not in this Mercure. Edit: after a sleepless night (woken up by drunk people 2 times) I hoped for a good breakfast. But it was far below the standards I'd expect from 4* Accor hotel. I was hosted happily so many times in many countries (city and countryside, mostly business trips) and I've never really been disappointed by Accor, so to me this is a great surprise. Especially given 150 EUR/night I left. Great shame...

Quite ok weekend

Customer review rating 3.0/5

Elisa Couples - 23/07/2019 Confirmed reviews ALL

In general my visit in hotel Mercure was ok. I enjoyed 'relax area' with hammocks and beautiful landscape. The room was clean and nice. The remark I have that sauna is not muted - they are close to swimming pool so there is too loud. There is no atmosphere that sauna ought to have. The other thing I disliked it was deficiency of deliver food during breakfast on time. Breakfast was till 11 , when I came on 10:00 there were a lot of empty bowls, plates in catering area. It was hard to find anything for myself when there almost was not food around. With time the service filled plates, however in my opinion it is unacceptable in restaurant.

Dear Elżbieta At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Reception Staff Excellent

TripAdvisor rating 4.0/5

mervynr49 Couples - 28/05/2019 TripAdvisor review

We stayed one night again in this excellent hotel, which is it the "middle of no-where" We initially stayed six years ago. It is well worth the Detour from the main roads.. At least Tom Tom navigator can find it! The menu is very good and the excellent which was on the menu six years ago it still there and equally good. the rooms for a Mercure hotel are good but average, but showing there age somewhat. However, the outstanding point regarding this hotel is the excellence of the reception staff - nothing is too much trouble.

Ladies and gentlemen, Thank you for leaving your opinion on staying at the Mercure Racławice Dosłońce Conference & SPA Hotel. Thank you for your next visit and appreciation for the quality of the Hotel services and the work of our team. You're welcome! Hotel Mercure Racławice Conference & SPA

great hotel

Customer review rating 5.0/5

Richard H. Families - 17/08/2018 Confirmed reviews ALL

very good hotel

Nice hotel in the middle of the Polish countryside

TripAdvisor rating 4.0/5

suet385 Couples - 13/12/2017 TripAdvisor review

We stayed at the hotel for a few days to rest and rejuvenate, in the pool and spa. The hotel is 40 kms approx outside Krakow, and is situated very close to an old Polish battle site. There is some information on this at the hotel. However there is nothing to do outside the hotel. But this was fine,, as we just wanted to do nothing .... Rooms fairly large, and clean. Tea and Coffee making facilities and some TV channels - although not in English - but the internet was just up to using it as a streaming service to our laptop. Pool and full spa lovely. We stayed during the week, but at the weekends they seem to have coach trips and the hotel can become very full and busy. Transport to hotel is either by train ( £3 ) and hotel car ( £15 ) or Uber ( £20 ) but Uber will not pick you up as outside area. We stayed in the winter, but would imagine that it is very busy in the summer - with walking and bike trails available.

Beautiful Location

TripAdvisor rating 4.0/5

Juan T Business - 27/11/2015 TripAdvisor review

Best time of year to visit. Trees were changing colours. Very Quiet room. Restaurant decent value. Receptionist very nice and helpful. Rural Poland at it's best ! Will stay here agin when passing through

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